SaaS Real Talk

What really happens after users sign up and why most SaaS products lose them at this stage?In this episode, Tobi Davis (Head of Customer Experience at Pupil Progress) shares practical lessons on adoption, retention, and engagement.We talk about why selling does not stop after the sale, how to move users from signup to real usage, how they increased AI support resolution from ~40% to ~80%, and how simple workflows can replace expensive tools.Say hi to our guest, Tobi Davishttps://www.linkedin.com/in/tobi-davis-050056b0/Hosted by Daniiar Sherhttps://www.linkedin.com/in/daniiar-sher/Join SaaS Founders Club community: https://saasfoundersclub.orgSaaS Founders Club is a community for early stage SaaS founders focused on real conversations, practical growth, and building products people actually use.00:00 CX Is Sales 01:28 Adoption > Deals 05:46 CX Mistakes 11:42 Fix Churn First 14:16 Start with Why 22:10 Double AI Results 29:44 Write for AI 36:49 Bare Minimum KB 39:06 $20 CX System 47:17 Users Sell