Service Alliance Podcast
by Service Alliance
We interview Owner/Operators, techs, CSRs and others who make the industry great. We also share from our years of experience in the field and the office. This channel started as only appliance techs and owners and has grown to encompass so much more. Hope you enjoy the Service Alliance Podcast
Episodes
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TMM Book Interview
Brother B Shares about his new book coming out
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Lifelong Appliance Repair: Mark Kelly of Kelly's Appliance
In this episode of the Appliance Alliance Podcast, TK sits down with industry veteran Mark Kelly—a man who's been turning wrenches and serving customers for over four decades. From humble beginnings as a 12-year-old helping his dad, to now running a respected family business, Mark shares…
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Mastering the Appliance Repair Game with Andrew Soaper of Great Miami Appliance Repair
In this episode of the Appliance Alliance Podcast, T.K. sits down with Andrew Soaper of Great Miami Appliance Repair to talk shop, business growth, and the power of peer groups. Andrew shares insights on asking the right questions, surrounding yourself with smart people, and leveraging mastermind...
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To Warranty or Not - That is the question
Pulled from our weekday livestreams- The Morning Grind - Zach and Travis chat with James Dolbeare about being an authorized warranty company. There are many opinions on if you should do warranty work or not. James shares, do it or don't but you can't make the decision without knowing your…
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Best Tool for Moving Large Appliances and More!
On today's episode Zach and TK interview Stan Kanevsky, CEO of Airsled. We find out the history of Airsled, what sets them apart from the imitations, and a sneak peak into some new stuff coming. Airsled has been a huge supporter in the appliance industry but they aren't limited to just…
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Contractors can help Each Others Businesses Grow! Episode 51
Growing a business is difficult. At times we feel like we have to tough it out and push through the ups and downs of entrepreneurship all on our own. It's even harder to find a tribe that helps you grow and succeed without feeling like you are ships passing in the night! On todays episode Zach…
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Diving into the mind and our Habits with Habit Finder
On today's podcast Zach interviews Paul Blanchard, Co-Founder of Habit Finder. With over 20 years of experience and 200,000 lives changed, the Habit Finder is an assessment unlike any other. Through disruptive innovation, scientific measurement, transformational coaching, mindset calibration, and...
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Dryer Vent Profits
Oh you better believe I made a click bait title! But seriously our guest, Jay Mills and his company have and do repel off roofs to clean dryer vents among many other services. We chat business, coaching, and community throughout the podcast. Did you expect any less? NO you didn't! Ok So what else...
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Interview with Mark Kelly
On today's podcast Zach interviews fellow business owner and technician Mark Kelly. Mark has 39 years in the industry most of that owning his own service company. Mark shares from years of experience, bumps and mistakes made. Zach and Mark also chat about what it's like to be interviewed for a...
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So you need some Appliance Repair Training?
On today's podcast Zach and EJ have a conversation with Moniqueca Sims (Mona) about her company SSG Appliance Academy. She shares that the need for better hands on training in her area lead her to start SSG Appliance Academy. There are several appliance technician schools around the country but…
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Here's a fine, There a fine, The Department of Labor loves to fine!
Today we are talking Compliance, employee handbooks, and all things Human Resources. Our Guest is Ian Schotanus CEO of The Big Picture Consulting and guru of all things Human Resources for the trades. Ian has over 13 years of experience directly in HR and working with service companies. The team…
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Episode 44: SEO and Website Building
On today's podcast, Zach Crider chat's with one of his partners from the Service Alliance Group, Mike Carson about SEO, Website Development, and Marketing. Mike is CEO of ITDwebdesign.com & SEO Marketing in Chicagoland. Mike's credentials in Search Engine Optimization and web development stretch...
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Episode 43: Interview w/David Oliva
Zach sits down with a past guest, David Oliva. David has a couple decades of experience in the appliance industry, all of it in his family business R&D Appliance based in Long Island, New York. Over the course of the episode they talk about business, personal growth, United Appliance Servicers...
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Episode 43: Interview w/ David Oliva
Zach sits down with a past guest, David Oliva. David has a couple decades of experience in the appliance industry, all of it in his family business R&D Appliance based in Long Island, New York. Over the course of the episode they talk about business, personal growth, United Appliance Servicers...
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Episode 41: A 30k Foot View of the Appliance Industry
Today Zach interviews Tim Burdick Jr. about his experiences in all different roles throughout the appliance industry. Tim has about a 10 minute long resume that covers many facets of the appliance industry; from parts sales to service company owner, to technical trainer Tim has almost done it…
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Episode 40: Interview with Dean Landers
Zach interviews a legend in the industry, creator of The Appliance Bluebook pricing; Dean Landers. As you will hear in this episode Dean has a heart for the appliance industry and really business owners from every industry. In candid talk he share that he feel most businesses do not know how to...
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Episode 39: CSR RoundTable
Join Zach as he chats with some amazing ladies. Sydney, Alexis, and Leslie bring a fresh and often unheard perspective to our channel. Those in the office, especially the women are often push to the side, unheard, or down right disrespected. The panel brought fresh insight and shined a light on…
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Episode 38: A look ahead
Today TK and Zach are in person at ASTI 2022 sharing a Look ahead at what is planned for the podcast in 2022. Sit back and enjoy the spastic and ADD fueled chat. Let's Go! https://linktr.ee/theappliancealliance
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Episode 37: A Year in Review
TK and Zach look back on this last year! They started the podcast on a whim in January after having the idea to launch one this time last year. It's been a wild ride and it would not have been possible with out all of you who subscribe and share and show us love. Thanks to EJ & Ms Ward for…
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Episode 36: Business the Right Way
Today Zach and Ej chat with their business partner and friend Justin Gandy about scaling a business the right way. They chat about taking care of people first. So many nuances in running a business and Justin shares some of the lessons he's learned doing it the wrong way over the last 21 years.…
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Episode 35 Health and Service
Zach and Ms. Ward chat about health and how it directly impacts you as a business owner or technichian. It's a deep and touchy topic but we don't pull punches on the podcast. Sit back and enjoy https://linktr.ee/theappliancealliance
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Episode 34: Interview with Brandon of TMM Appliance
Today is the Final of 3 episodes, we recorded earlier. Today we chat Brandon Lucero founder of TMM Appliance Repair and TMM Academy. Sit back and Enjoy! https://www.tmmacademics.com https://www.youtube.com/c/TMMApplianceRepair https://linktr.ee/theappliancealliance
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Episode 33: Appliance Boot Camp
Today is the second of 3 episodes, we recorded earlier. Today we chat Michael Sneed founder of Appliance Boot Camp. Sit back! https://linktr.ee/theappliancealliance
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Episode 32: Interview w/ Stephen Hughes
We chat with Stephen Hughes, a Mr. Appliance Franchise owner from Lexington, KY about business and all that jazz. Please, Please, Please forgive the audio and video this was recorded quite some time ago before the platform switch. Enjoy! https://linktr.ee/theappliancealliance
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Episode 31: GMB and Marketing
In this Episode Zach and EJ chat with Alex Tiberi from APT digital about marketing, Google My Business, and how to respond to customers. Let's tune in! https://aptdigital.io https://linktr.ee/theappliancealliance
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Episode 30: A Celebration
Seriously 30 episodes!? Who would have thought that Zach and Tk would have made it this far when they started? Well today we are missing TK but Zach, EJ, and Ms. Ward look back over the last 29 episodes and look ahead to what the future holds. https://linktr.ee/theappliancealliance
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Episode 29: United Appliance Servicer Association, ApplianceHub, and more...
Did you know there was appliance service associations? Well there are and today we are joined by Dylan, David, and Anthony to chat about United Appliance Servicers, ASTI, and Appliance Hub (the appliance Dive Bar) Dylan is a former board member, David is a current board member along with Anthony....
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Episode: 28 Let's talk growth and business. Interview with Tim Gianelli
Today Zach sits with Tim Gianelli of Gianelli Appliance and HVAC and they chat about business, growth and personal development. Who's responsible for growth? Who is responsible for the Company? Who is Responsible for the team? All those questions and more, Let's Dig in! THEAPPLIANCEALLIANCE.com...
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Episode 27: Master Samurai and Training Techs
Today we have one of our most popular guests back, Scott Brown of Master Samurai Tech and Appliantology. Zach and Scott (stand) for an in person interview at Brandsource Buying Group's National convention. Part of the training during convention was about training techs and Scott and Zach share…
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Episode 26: Ms. Ward Co-Host
We add an absolute BAWSE to the lineup as a rotating co-host. Ms. Ward enters the lineup. Today we chat and get to know more about her and what she brings to the Appliance Alliance Podcast. Buckle up! THEAPPLIANCEALLIANCE.com Links To Help Grow the Community: Patreon:...
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Episode 25: Interview with David Jero
Today we interview one of our own, David Jero. David is a 30 year tech who has branched out to run his own company now but that isn't how he got his start. Sit back relax and let's hear from one of our own. THEAPPLIANCEALLIANCE.com Links To Help Grow the Community: Patreon:...
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Episode 24: Training Techs
Zach, TK, and EJ talk about training techs and setting expectations and processes. TheApplianceAlliance.com Links To Help Grow the Community: Patreon: https://www.patreon.com/appliancealliancepodcast Discord: https://discord.gg/MEQygz24 Appliance Alliance Podcast Facebook : Check us out! Some...
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Episode 23: Renae DuHaime
Today Zach and Tk chat with Renae DuHaime, on tiktok as @rendduh She shares her life and a bunch of appliance tips for homeowners. We chat about how she got her start and more. Let's dive in! https://beacons.page/renduh TheApplianceAlliance.com Sign up for Masterminds today! Links To Help Grow…
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Episode 22: Masterrminds are coming
Today Zach and Tk (he has internet, he has internet!! whoop whoop!!) Chat with Alex and EJ about mastermind groups. They dive into what is a mastermind, who is suited for the beta run, experience being apart of the alpha and more. Let's dive in! Make sure you check out the website to get on the...
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Episode 21: Ready to Start an Appliance Repair Business?
Zach and Ej cover the controversial topic of starting your own business vs remaining a tech. This is by no means complete and we will dive deeper in a future episode but for now, sit back and enjoy... or cry either way it's ok, we own businesses too! Links To Help Grow the Community: Patreon:...
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Episode 20: Who is your Customer?
Zach and EJ talk about who is your ideal customer, who is your current customer, and is the customer always right? The debate gets the boys fired up and we hope you take some lessons away to help you in your business. Links To Help Grow the Community: Patreon:...
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Episode 19: Dyer Appliance Repair Academy
Today we are chatting with Chris Yoder, Operations Manager of Dyer Appliance Repair Academy. He is the Husband of founder Heather Dyer Yoder Chris Share a bit of the history as well as the changes they have made over the last few year. If you are interested in attending or sending one of your…
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Episode 18: Zach and EJ
We introduce one of our new floating co-hosts EJ He's no stranger to Appliance Alliance but it's definitely his first official co-hosting appearance. Links To Help Grow the Community: Patreon: https://www.patreon.com/appliancealliancepodcast Discord: https://discord.gg/MEQygz24 Appliance Alliance...
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Episode 17: Flat Rate Pricing
Tk and Zach share some announcements and then break down flat rate pricing Links To Help Grow the Community: Patreon: https://www.patreon.com/appliancealliancepodcast Discord: https://discord.gg/MEQygz24 Appliance Alliance Podcast Facebook : Check us out! Some updates and fun BTS stuff happens…
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Episode 16: Debrief
Zach and TK break down the last couple weeks and the take aways from their first actual meeting. It's been a few since we drop an episode but the team is busy revamping their own businesses in preparation to help you with your business. Links To Help Grow the Community: Patreon:...
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Episode 15: Mastermind and a Rant
TK and Zach sit and chat about what is coming up for the Appliance alliance. The boys get a bit fired up and might possibly get on their soap boxes, and then technology strikes TK... again. Links To Help Grow the Community: Patreon: https://www.patreon.com/appliancealliancepodcast Discord:...
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Episode 14: Interview W/ David Zamir CEO of Nana
Today we are chatting with David Zamir, CEO of Nana about what it is, what they offer and how they got started. David also offers so amazing business advice based on his experience from running a large appliance repair business. We had a great time interviewing him and there is a ton of great…
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Episode 13: Workiz
Today we're chatting with Melisa Meral, Partner Development Manager, at Workiz. Check out www.workiz.com/appliancealliance for 20% off 3 months at Workiz! Schedule more jobs, manage routes, track calls, text customers, and up your Appliance Repair game in 2021. Over 100,000 field service techs…
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Episode 12: Interview with Master Samurai Tech
We are so honored and excited for today's guest. Master Samurai (Scott) and his amazing wife Mrs. Samurai (Susan) join us as we continue honoring women in the industry and the impact they make. There is a ton of content here and this is one amazing interview. We hear some backstory on why and how...
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Episode 11: Interview With Beth Keckler (CSR)
We continue our month of spotlighting women in appliance repair with Ms. Beth Keckler, owner of Service Communications, LLC. She is actually TK's CSR! She has been around the appliance repair industry for a long time and has been focusing on being the front line for small appliance repair…
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Episode 10: Interview with Ms. Ward
We are kicking off our celebration of Women in the Appliance Repair Industry with a monster interview. Ms. Ward is the owner of Laser Appliance Repair in Florida. She is a "BAWSE" This interview was unique for sure, Zach and TK actually were pretty silent for once as they sat back and absorbed…
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Ep 9: Interview with Russ Grant
Want to meet an OG appliance tech and master? Today we interview Russ Grant owner of General Appliance Repair. He has been doing repairs longer than Zach has been alive. He share some pretty amazing stories and we find out just how amazing he is. Let's get started! Tons of awesome advise from one...
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Episode 8: Interview with Bobby Howard
Join us in one of our earlier (and out of order) interviews with Bobby Howard, owner of Pace Appliance. He is new to owning a business but definitely not new to the service industry. Tk and Zach ask Bobby about making the jump from employee to owner and what that looks like. Tons of awesome…
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Episode 7: Interview with Roland from HouseCall Pro
We are continuing our software company interview series today with Roland Ligtenberg CEO of HouseCall Pro. We break down what makes them unique and how they may be the right fit for you and your team. T.K made sure to ask some specific questions as he is on the hunt for a better software to…
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Episode 6: Interview with Gabriel Pinchev CEO of FieldPulse
Today we break format a bit and chat with Gabriel Pinchev, CEO of FieldPulse. They are a software company designed to help you run your service business. We break down what makes the unique and how they may be the right fit for you and your team. T.K made sure to ask some specific questions as he...
About this show
We interview Owner/Operators, techs, CSRs and others who make the industry great. We also share from our years of experience in the field and the office. This channel started as only appliance techs and owners and has grown to encompass so much more. Hope you enjoy the Service Alliance Podcast
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Service Alliance
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