PODCAST · business
ServiceBytes, presented by serviceMob
by serviceMob
Welcome to ServiceBytes, brought to you by serviceMob—the insights platform redefining customer service. Ever felt trapped in an endless loop of “Can I speak to your manager?” or frustrated by support teams that never solve the root issue? You’re not alone. Each episode, we expose the biggest service opportunities, and reveal why the customer service experience is so valuable to organizations and explore tip of the spear technologies, research, and points of view that are transforming the industry of service and support.
Episodes
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Episode 12 - Klarna & The AI Butterfly Effect
In theory, AI was supposed to shrink Klarna’s contact center footprint. But just like the butterfly effect in chaos theory, small overlooked factors—like upstream process flaws, repeat contact loops, and ownership gaps—triggered larger ripple effects. Instead of sustained efficiency, the move...
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Episode 11 - Who's really listening to this call ?!
They said the call was recorded for quality… but they didn’t say it was to train someone else’s AI. Say Whaaat!!! In this episode of serviceBytes, we dive into the class-action lawsuit rocking T-Mobile and Dialpad—where customer service calls were allegedly used without consent to fuel an AI…
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ServiceBytes Episode 10 - Patients | Denials | Healthcare
The latest ServiceBytes episode tackles a growing crisis in healthcare: the rising rate of claims denials. Did you know that 73% of healthcare providers report an increase in claims denials, up from 42% just two years ago, with some organizations losing upwards of $500,000 annually? In light of...
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ServiceBytes Episode 9 - Lets Be Direct and Dish it out!
What happens when two industry giants collapse under the weight of outdated systems, fragmented data, and customer neglect? The DirecTV-Dish merger was more than a bad business deal—it was a warning to companies everywhere. In this episode of ServiceBytes, we dig into the issues to uncover how...
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ServiceBytes Episode 8 - Spirit Airlines & The Rough Landing!
Buckle up for this episode of ServiceBytes as we dive into the turbulent skies of customer service and Spirit Airlines’ potential bankruptcy. What happens when cost-cutting takes priority over customer care? From water fees to flight cancellations, Spirit’s struggles are a cautionary tale for…
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ServiceBytes Episode 7 - KPMG Excellence in 2024! Who's hot?
Welcome back to ServiceBytes! In this episode, we dive into key findings from KPMG's latest U.S. Customer Experience Report, which reveals a 5% drop in customer satisfaction over the past two years—the lowest levels seen since 2015. As companies grapple with cost-cutting and workforce challenges,...
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ServiceBytes Episode 6 - VC Funding & The AI Butterfly Effect of Service
In this episode, we explore how Venture Capital (VC) is shaping the future of customer service with the rapid adoption of AI and automation. Featuring insights from industry leaders such as McKinsey, Gartner, and Forrester, we dive into the impact of VC-backed innovations on operational…
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ServiceBytes Episode 5 - The Franken Stack!
In this eye-opening episode of ServiceBytes, we dive into the growing challenge of the Franken-stack—the disjointed and disconnected systems that are supposed to drive customer service but instead create chaos. We explore how fragmented tools, data silos, and incompatible platforms lead to...
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ServiceBytes Episode 4 - The Whitehouse | Time is Money Y'all!
In this episode we unpack the the new initiative from the Whitehouse to help reduce effort for customer service and support. The implications for both businesses and consumers range widely and the opinions well... we have a perspective helping to tie that all together - so lets jump in and see...
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ServiceBytes Episode 3 - Customer Satisfaction & Customer Effort
In this episode we unpack how CSAT can really hinder our abilities to improve customer service and support. Dive in and hear some interesting statistics - like some companies touting high CSAT but still have the same number of complaints ! Even worse the same amount of customer effort!!! McKinsey...
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ServiceBytes Episode 2 - AirBnB Support | Founder Mode
In this episode we take a review at a recent AirBnB support interaction handled at the CEO level. Dive in and listen as we discuss this support resolution and some of the reviews and comments of those who reviewed this support interaction shared on social media sites.
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ServiceBytes - The Intro Episode
Welcome to Episode One of ServiceBytes—where we break down the trainwreck that is modern customer service. Ever wonder why your issues never seem to get resolved the first time? Why you’re stuck in an endless loop of “Can I speak to your manager?” In this episode, we’re taking on why customer...
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ABOUT THIS SHOW
Welcome to ServiceBytes, brought to you by serviceMob—the insights platform redefining customer service. Ever felt trapped in an endless loop of “Can I speak to your manager?” or frustrated by support teams that never solve the root issue? You’re not alone. Each episode, we expose the biggest service opportunities, and reveal why the customer service experience is so valuable to organizations and explore tip of the spear technologies, research, and points of view that are transforming the industry of service and support.
HOSTED BY
serviceMob
CATEGORIES
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Frequently Asked Questions
How many episodes does ServiceBytes, presented by serviceMob have?
ServiceBytes, presented by serviceMob currently has 12 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is ServiceBytes, presented by serviceMob about?
Welcome to ServiceBytes, brought to you by serviceMob—the insights platform redefining customer service. Ever felt trapped in an endless loop of “Can I speak to your manager?” or frustrated by support teams that never solve the root issue? You’re not alone. Each episode, we expose the biggest...
How often does ServiceBytes, presented by serviceMob release new episodes?
ServiceBytes, presented by serviceMob has 12 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to ServiceBytes, presented by serviceMob?
You can listen to ServiceBytes, presented by serviceMob on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts ServiceBytes, presented by serviceMob?
ServiceBytes, presented by serviceMob is created and hosted by serviceMob.
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