ServiceNow Pilots by SPOC

Guest: Agnieszka Kozłowska, ServiceNow Solution Consultant Host: Marcel Sowiński, Customer Success Manager In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules. 🚀 Highlights: Understanding the consultant's role in ServiceNow projects. The significance of focusing on processes rather than code. Client benefits of having a consultant on board. Enhancing projects with existing modules. 📒 Chapters: 00:00 Introduction: Meet our guest and host. 01:43 The role of the consultant in a project. 03:50 Daily tasks and responsibilities of a consultant. 06:03 When to include a consultant in a project. 07:40 Why consultants focus on processes over code. 11:30 Difference between Technical and Solution Consultants. 13:48 When and how to involve both roles in a project. 17:40 Benefits for clients of having a consultant on board. 25:00 How consultants can enhance existing modules. 28:30 The future and evolution of the ServiceNow platform. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 Ep. 7 Take Control Of Your Project - ServiceNow Strategic Portfolio Management Explained: https://www.youtube.com/watch?v=9YYKbySwU6s

Webinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes! Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's what you'll learn: 1. DORA Directive in a Nutshell 🔸 Overview of the main principles and requirements of the DORA Directive 🔸 Key challenges in implementing DORA within an organization 🔸 How to prepare to ensure compliance with DORA regulations? 🔸 Case studies 2. How Can ServiceNow Help Meet the Requirements of the DORA Directive? 🔸 Overview of ServiceNow platform features supporting DORA compliance 🔸 How does ServiceNow facilitate achieving operational resilience through ICT risk management, incident management, and security monitoring? 🔸 Strategies for effective implementation of DORA regulations within ServiceNow 3. Q&A Session Use this opportunity to enhance your understanding of DORA compliance and how ServiceNow can be a game-changer for your organization.

Guest: Milena Szklarska-Behlke, Engineering Manager Host: Marcel Sowiński, Customer Success Manager In this episode, we're talking about the crucial aspects of maintaining and upgrading your platform. We're answering questions like why continuous development and upgrades are essential, what best practices can ensure your peace of mind, and the importance of considering Maintenance and Support Services from the very beginning. 🚀 Highlights: - Why is it recommended to continuously develop and upgrade your instance? - Why should you think about Maintenance and Support Services even before buying the platform? - How should I manage instance performance on a daily basis?: Practical tips and strategies. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: ⁠🔗 ServiceNow Support Services: https://www.spoc.eu/services/servicenow-support/

Guests: Piotr Górnikiewicz, Senior Account Executive at SPOC Host: Adam Bernas, Certified Master Architect at SPOC This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars, revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation, explore the Risk Products roadmap, and clarify the differences between NIS2 and DORA regulations. Join [WEBINAR] https://www.youtube.com/live/7AK6m348... DORA in ServiceNow [READ]: https://www.spoc.eu/services/dora-in-... 🌐 Click subcribe! LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Guests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing Services Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more! 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Guest: Marcin Tyburski, SPOC CEO Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Host: Marcel Sowiński, Customer Success Manager Guest: Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine 🔍 Episode Overview: 🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development. From the pitfalls of traditional coding to the advantages of the Low-Code/No-Code approach, we cover it all. Gain insights into the developer's perspective, the evolving role of Business Developers, and how ServiceNow's #AppEngine addresses the dynamic needs of organizations. 🚀 Highlights: 👉 Evolution of application development 👉 Introducing the Business Developer role into the IT world 👉 Competing with legacy tools 📒 Chapters: 00:00 Introduction 02:25 Traditional way of building business apps 05:35 Miscommunication blockers & other disadvantages 11:09 Low-Code Approach 18:38 How does ServiceNow address the Low-Code? 27:50 Tom's own experience 36:40 Who should look for it? 38:40 Citizen Developer - what is this role?! 44:30 How to implement the Low-Code approach to your company? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/ ⁠🔗 Transforming your business with digital maturity: From chaos to success: https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/

Host: Adam Bernas, Certified Master Architect at SPOC In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these companies have in common? They all use ServiceNow. How do they do it? Let's find out! 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [BLOG] SPOC case studies: https://www.spoc.eu/case-studies/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg Instagram 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/

Host: Marcel Sowiński, Customer Success Manager Guest: Karol Skałowski, ServiceNow Senior Solution Consultant 🔍 Episode Overview: In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀 🚀 Highlights: 👉 The benefits of reporting data for your organization. 👉The concept and advantages of decision automation. 👉The integration and security of ServiceNow with other tools. 👉The visibility and views for different roles in ServiceNow. 👉The customization and variety of reports and dashboards in ServiceNow. 👉The intelligence and forecasting of ServiceNow reporting. 👉The availability and affordability of ServiceNow reporting. 📒Chapters: 00:00 Introduction 00:52 Because we all want to know to make proper decisions 03:28 Why should I use ServiceNow over Excel and other reporting tools? 07:35 Data Management 11:09 Examples of Dashboards and Views 13:45 Customizable Reporting 16:22 Performance Analytics 19:33 AI and Machine Learning in ServiceNow 23:10 Decision Automation Era 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/ ⁠🔗 Transforming your business with digital maturity: From chaos to success: https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/

Host: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant 🔍 Episode Overview: Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business benefits that ServiceNow provides to take control over your Project and Portfolio! 🚀 Highlights: 👉 The Essence of SPM 👉 From Idea to Project 👉 Idea vs Demand 👉 Project Lifecycle Control 👉 Prediction in SPM 👉 Post-Deployment Benefits of the Module 📒Chapters: 00:00 Introduction 00:57 The Overview of SPM 01:57 Idea, where every Project is Born 04:13 Gathering Demands from Your Organization 06:25 Project Initiation Phase 11:10 Resource Management and Project Costs 16:51 Risk Management 22:05 Out-Of-The-Box Analytics & Notifications 25:30 SPM Configuration Effort 28:22 ServiceNow vs Other Tools 30:51 Post-Deployment Benefits 35:27 Who is the ideal Customer for SPM? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: ⁠ 🔗 Maximizing Project Visibility and Business Value: https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/⁠ 🔗 Navigating Digital Transformation: https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/

Host: Adam Bernas, Certified Master Architect at SPOC We 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, determine the level of digitization, and establish a methodical roadmap for the next steps in this transformative journey. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] Asses your Digital Maturity : ⁠https://www.youtube.com/watch?v=JCL15kwx6FE&t=11s 🔗 [BLOG] Navigating Digital Transformation: A Roadmap for Your ServiceNow Journey: ⁠⁠⁠⁠https://www.spoc.eu/blog/a-roadmap-for-your-servicenow-journey/ 🔗 [BLOG] CMDB – 4 things you need to do for successful implementation : ⁠https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/⁠ 🔗 [BLOG] ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! 👉 https://bit.ly/3DZkfY7 🔗 [EBOOK] NAVIGATING THE CLIMB TO PEAK PERFORMANCE DURING TURBULENT TIMES 👉 https://bit.ly/45tvbc1 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Guality Assurance Engineer Host: Marcel Sowiński, Customer Success Manager Guest: Przemysław Girguś, Senior Quality Assurance Engineer 🔍 Episode Overview: In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here to explore the crucial role of testing, shedding light on its significance and the potential repercussions when neglected in your ServiceNow instance. Why automated tests -ATFs -are so important? Is having a quality team is necessary? 🚀 Highlights: 👉Tester/Quality Assurance Specialists 👉ServiceNow Testing vs. Other Legacy Applications 👉Overlooked Aspects of Testing 👉Impact of Lack of Testing 👉AI in Testing 📒Chapters: 00:00 Introduction 01:50 What is Quality Assurance in ServiceNow? 04:47 Difference between manual tests in legacy applications and ServiceNow 07:29 Will humans be replaced by Automated Testing Frameworks (ATF)? 09:53 Testing on PROD? 15:17 What needs to be done before the testing process? 18:30 Working on testing scenarios during the development phase 22:22 Most common mistakes 25:05 The Future of Generative AI in the Quality Assurance 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: https://www.spoc.eu/services/servicenow-automated-testing/ https://www.spoc.eu/ebooks/how-to-attract-more-users-to-your-servicenow-platform/

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Jakub Gromek, ServiceNow, Account Executive   🌐 In this episode, we sit down with a ServiceNow Account Executive to unravel the complex world of ServiceNow initiatives and partnerships. We explore the differences between ServiceNow (Vendor) and its Partners, the collaborative efforts post-license purchase, and types of global events fostering user interaction. From the iconic Knowledge event to local gatherings, ServiceNow is fostering a global community. Discover the philosophy of #BetterTogether and how ServiceNow is catalyzing communication among diverse organizational departments. 🚀 Highlights: Distinguishing ServiceNow from ServiceNow Partners. Collaboration strategies post-license purchase. Global and local events for user collaboration. #BetterTogether: Fostering inter-departmental communication. Insights into the future of ServiceNow as a platform of platforms. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩   🌐 Connect with us: LinkedIn 👉   / spoc-servicenow-elite-partner   YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: 🔗 What is ServiceNow and what does it do?: ⁠⁠⁠https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/⁠⁠ 🔗 How much does ServiceNow cost?: ⁠⁠https://www.spoc.eu/blog/how-much-does-servicenow-cost/⁠

Hosts: Agnieszka Kozłowska, ServiceNow Solution Consultant & Adam Bernaś, Certified Master Architect at SPOC This session will be dedicated to Strategic Portfolio Management  - SPM, previously known as ITBM 🔎 Internal vs Sales rate - possibilities of ServiceNow in the financial aspects💰 How to calculate rates, hours, and revenue for external projects? Holistic view from Resource Management to Project closure focusing on financial perspective. 🔗 Maximizing Project Visibility and Business Value: A Deep Dive into ServiceNow’s PPM Solution: https://www.spoc.eu/blog/maximizing-project-visibility-and-business-value-a-deep-dive-into-servicenows-ppm-solution/ 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠ TikTok 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Instagram 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/ SPOC www 👉 / https://www.spoc.eu/

Host: Marcel Sowiński, Customer Success Manager Guest: Sylwester Jassa, ServiceNow Advisory Consultant 📱 In this episode, we explore the ServiceNow Mobile Application, bringing the Platform to your fingertips. Our guest expert tackles essential questions about managing tickets, workload, and security, providing insights from both the agent and end-user perspectives. From deployment intricacies to cybersecurity considerations, we cover it all. Discover the transformative impact of the ServiceNow Mobile App on organizational efficiency, along with real-life use cases that showcase its potential. No tool is without limits, and we dive into an honest discussion about the drawbacks of the app. If you're contemplating integrating the ServiceNow Mobile App into your organization, this episode is a must-watch. 🚀 Highlights: Exploring the functionalities for both agents and end-users. The deployment process and cybersecurity considerations. Real-life success stories and organizational benefits. Honest discussion on the limits and drawbacks of the ServiceNow Mobile App.   💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩   🌐 Connect with us: LinkedIn 👉   / spoc-servicenow-elite-partner   YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: 🔗Service Portal with an Instagram Feel? https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/ 🔗 Service Portal with an E-commerce Feel? https://www.spoc.eu/blog/service-portal-with-an-e-commerce-feel-design-cues-in-the-digital-era/

Host: Tomasz Sienkiewicz, Technical Solution Consultant at SPOC In this session we are going to explore the surging demand for citizen development and its transformative impact on businesses worldwide. ServiceNow's cutting-edge AppEngine is empowering creators of all kind to build custom applications without the need for extensive coding expertise. But it is not all sunshine and roses - empowering the people comes with great responsibility 🤔 We will discuss the key aspects of doing it right 💪 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 Our approach to building Custom Apps: https://www.spoc.eu/services/custom-apps/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠ TikTok 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Instagram 👉 ⁠⁠⁠ / spoc_servicenow ⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/ SPOC www 👉 / https://www.spoc.eu/

Host: Adam Bernas, Certified Master Architect at SPOC In our initial Common Service Data Model session, we deep-dived into the purpose and underlying assumptions of CSDM so now it's time to share lessons learned in various CSDM projects. Adam takes us through critical aspects in approaching CSDM deployment such as: defining your technology and business services, the strategic use of Dynamic CI groups, the importance of master data, and much more. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : ⁠https://www.youtube.com/watch?v=9oOBsRscF_s⁠ 🔗 CMDB as a crucial base for cybersecurity: ⁠⁠⁠⁠https://www.spoc.eu/blog/cmdb-as-a-crucial-base-for-cybersecurity/⁠ 🔗 CMDB – 4 things you need to do for successful implementation : ⁠https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/⁠ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠ TikTok 👉 ⁠⁠⁠⁠  / spoc_servicenow  ⁠⁠⁠⁠ Instagram 👉 ⁠⁠⁠⁠  / spoc_servicenow  ⁠⁠

Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails, available integrations and communication channels that can be added to your existing Products and Applications to improve Customer Satisfaction. As a representative of these Employee and Customer Workflows, from the end user's point of view, Karol will introduce the KanoModel method 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 ServicePortal with Instagram Feel: https://www.spoc.eu/blog/service-portal-with-an-instagram-feel-design-cues-in-the-social-media-era/ 🔗 3 reasons you should migrate to Employee Center: https://www.spoc.eu/blog/3-reasons-you-should-migrate-from-service-portal-to-servicenows-employee-center/ 🌐 Connect with us: LinkedIn 👉   / spoc-servicenow-elite-partner   TikTok 👉   / spoc_servicenow   Instagram 👉   / spoc_servicenow  

Host: Marcel Sowinski, Customer Success Manager at SPOC Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an Organizational Change with many variables. Each company is different, and each implementation varied from one another.  In this episode we are talking about lessons learned from ServiceNow Implementation with Michal Gorzkowski, Project Lead and COE and Damian Kot, Global Solution Architect from KMD. They will share their experience gained in project held for NEC Corporation. In this honest discussion you'll get knowledge on what to prioritize in ServiceNow projects and answers to questions like: What should we remember even before implementing a tool? How to engage stakeholders from many departments? How to prepare yourself during scoping workshops? How to take control over your instance and how to control your stakeholders? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 📚 Check out more valuable materials: 🔗 "5 Practical Tips for Effective ServiceNow Implementation: https://www.spoc.eu/blog/5-practical-tips-for-effective-servicenow-implementation/ 🔗 "Effective ITSM Implementation in 7 Steps: https://www.spoc.eu/blog/effective-itsm-implementation-in-7-steps/ 🔗 "8 ITSM Implementation Pitfalls and How to Avoid Them: https://www.spoc.eu/blog/8-itsm-implementation-pitfalls-and-how-to-avoid-them/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠⁠⁠ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts

Host: Adam Bernas, Certified Master Architect at SPOC In this session Adam shares his experience about pain points and benefits of Common Service Data Model, what is the difference between CSDM and CMDB? Let's check. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : https://www.youtube.com/watch?v=9oOBsRscF_s 🔗 CMDB as a crucial base for cybersecurity: ⁠⁠⁠https://www.spoc.eu/blog/cmdb-as-a-crucial-base-for-cybersecurity/ 🔗 CMDB – 4 things you need to do for successful implementation : https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠ TikTok 👉 ⁠⁠⁠  / spoc_servicenow  ⁠⁠⁠ Instagram 👉 ⁠⁠⁠  / spoc_servicenow  ⁠⁠

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Marcin Tyburski, SPOC CEO So.... How much does it cost❓ The question that we all have on the tip of our tongoues. In this episode, ⁠Marcin Tyburski⁠ and Marcel speak about money. You will find out how to be prepared and what information is crucial when purchasing ServiceNow licenses. They explain the licensing model and what stands behind this (some may say it is complex and complicated) process. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 What is ServiceNow and what does it do?: ⁠⁠https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/⁠ 🔗 How much does ServiceNow cost?: ⁠https://www.spoc.eu/blog/how-much-does-servicenow-cost/⁠ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠⁠ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts

Host: Adam Bernas, Certified Master Architect at SPOC With its revolutionary Gen/AI features, ServiceNow Vancouver release stands out in the constantly changing technological landscape. We continue exploring the growing importance of Generative AI. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: ⁠⁠https://www.youtube.com/watch?v=ys9R-f2H33g⁠ 🔗 How do I get started with PI?: ⁠⁠https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/⁠ 🔗 Busting the 6 myths around ServiceNow Predictive Intelligence: ⁠https://www.spoc.eu/blog/busting-the-six-myths-around-servicenow-predictive-intelligence/⁠ 🌐 Connect with us: LinkedIn 👉 ⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠ TikTok 👉 ⁠⁠  / spoc_servicenow  ⁠⁠ Instagram 👉 ⁠⁠  / spoc_servicenow  ⁠⁠

Host: Adam Bernas, Certified Master Architect introduces the CoffeeNow series 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: ⁠https://www.youtube.com/watch?v=ys9R-f2H33g 🔗 How do I get started with PI?: ⁠https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/ 🔗 Busting the 6 myths around ServiceNow Predictive Intelligence: https://www.spoc.eu/blog/busting-the-six-myths-around-servicenow-predictive-intelligence/ 🌐 Connect with us: LinkedIn 👉 ⁠  / spoc-servicenow-elite-partner  ⁠ TikTok 👉 ⁠  / spoc_servicenow  ⁠ Instagram 👉 ⁠  / spoc_servicenow  ⁠

Host: Marcel Sowiński, Customer Success Manager at SPOC Guest: Marcin Tyburski, SPOC CEO The 1st Episode - it couldn't have been any other start than: What is ServiceNow? ❓ During this episode, Marcin Tyburski and Marcel explain the value of the Platform and how it may help your organization. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 What is ServiceNow and what does it do?: ⁠https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/ 🔗 How much does ServiceNow cost?: https://www.spoc.eu/blog/how-much-does-servicenow-cost/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠  / spoc-servicenow-elite-partner  ⁠⁠⁠⁠ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts

Exceptional episode - recording of a webinar conducted - 3 ways to improve your ServiceNow Platform usability. Predictive Intelligence is an artificial intelligence (AI) technology that works hand in hand with your employees to accurately automate repetitive decisions, provide relevant contextual content, and uncover hidden insights in real-time. ServiceNow Virtual Agent and ServiceNow Performance Analytics are part of Now Intelligence — a native set of AI and analytics capabilities on the Now Platform. Watch practical examples and go through the process on our platform. You will learn how to: calculate capacity for your organisation, based on past data, plan your budget effectively by anticipating various possibilities, predict and manage risks, such as staff shortages, using data, automate repetitive decisions and provide relevant contextual content, using AI.

Exceptional episode - recording of a webinar conducted - 3 ways to improve your ServiceNow Platform usability. „I use the portal because I have to, not because I want to” – do you think so about your platform? Have you heard that from your employees? It’s time to change that. In our webinar, you will learn how UX/UI affects the usability of the platform. What we’ll talk about: how to simplify the ticketing process to make it as smooth as online shopping communication with users – how to keep it human-to-human generic interface vs personalisation – how to make Service Portal feel like home?

🎙Welcome to the podcast, the ultimate destination for all things related to ServiceNow! I'm Marcel, a huge technology and Star Wars fan, and apparently your host.  A bit about me: I am a professional Customer Success Manager at SPOC where I work closely with our clients and future partners every day. Having participated in countless meetings, project kick-offs and presales activities I have a pretty good idea of clients' goals but what’s more important their challenges. This brought me to the point where I decided to start a series of podcasts.  Now, let's face it—there's an ocean of content about ServiceNow out there. However this podcast is all about transforming theory into action, and I’ll do my best to keep you entertained.   I'm here to bring you the ServiceNow veterans who are far more experienced than my humble person ;) We're going to deep dive into the questions that keep us awake at night. Together, we'll explore the ServiceNow platform from every angle, so we can grow and learn.   If you are intrigued by the future of work, this podcast is for you. We want to hear your voice so be my guest by leaving your comments below and follow us on LinkedIn, Spotify, YouTube, TikTok, and Instagram. We’re everywhere ;)   So grab a coffee, suit yourself, and join me in the next episodes.