CoffeeNOW#5 - Lessons learned from CSDM projects

from ServiceNow Pilots by SPOC · host SPOC Trusted Advisors on Your ServiceNow Journey

Host: Adam Bernas, Certified Master Architect at SPOC In our initial Common Service Data Model session, we deep-dived into the purpose and underlying assumptions of CSDM so now it's time to share lessons learned in various CSDM projects. Adam takes us through critical aspects in approaching CSDM deployment such as: defining your technology and business services, the strategic use of Dynamic CI groups, the importance of master data, and much more. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [WEBINAR] CMDB ServiceNow - One Base to rule them all! : ⁠https://www.youtube.com/watch?v=9oOBsRscF_s⁠ 🔗 CMDB as a crucial base for cybersecurity: ⁠⁠⁠⁠https://www.spoc.eu/blog/cmdb-as-a-crucial-base-for-cybersecurity/⁠ 🔗 CMDB – 4 things you need to do for successful implementation : ⁠https://www.spoc.eu/blog/cmdb-4-things-you-need-to-do-for-successful-implementation/⁠ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠ TikTok 👉 ⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠⁠ Instagram 👉 ⁠⁠⁠⁠ / spoc_servicenow ⁠⁠

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This episode was published on November 30, 2023.

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