PODCAST · business
Snackable CX (Podcast)
by Mindful
Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.
Episodes
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Harness That "Wow" Feeling For Customers
Really, there’s a LOT that goes into creating winning experiences for your customers. But, at the same time, the principles of creating great customer experiences are pretty universal. You know a great customer experience when you have one. It’s that “wow” feeling you get when the business you’re...
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How to Improve NPS with Your Contact Center
NPS and CSAT are big, overarching numbers that take dozens of factors into account. Little did you know that your contact center can make a massive dent—for better or worse—on these customer perception metrics. Sam looks at how the heartbeat of your brand (your people) can steer the way toward...
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Mission Possible: 5 Tools To Keep Your Contact Center From Self-destructing
If your contact center is running on outdated tech, you’ll quickly lose the race to provide customers with seamless experiences–ultimately tanking your customer retention and costing you revenue. And it’s not just me saying that. The stakes are high as studies show that one in five customers will...
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Is a Virtual Queue Worth it?
When you factor in things like agent payroll, toll fees, tech costs, and contact center upkeep, it’s clear that every operating minute significantly impacts a contact center’s bottom line. The simple truth is: virtual queueing can reduce these daily operating costs and increase customer...
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Is It Really Service if They’re Waiting On Hold?
What if there was a way you could reduce call center costs, smooth out peak call volume, increase customer satisfaction, boost your bottom line, and take the burden of an infinite queue off your agents’ shoulders? At risk of sounding like an infomercial, we're using this episode to hit you with…
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Reducing Repeat Callers, Repeat Callers, Repeat Callers
You might have the friendliest contact center on the planet, but odds are good that when a customer calls twice in a row, it’s not because they’re looking to shoot the breeze or catch up with their favorite agent. Repeat callers are typically frustrated callers. And the reality is, they’re a...
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Everyone and Their Dad Expects a Connected Experience
It’s no mystery that customers have HIGH expectations of the brands they do business with. They want personalized experiences, self-service options, quick response times, stronger customer support, and a slough of other wish-list items that businesses are rapidly trying to keep up with. But when...
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Can We Extinguish Call Center Burnout?
We love call center agents. They’re human. They’re brand ambassadors. And as consumers gravitate to more human-centric marketing, they’re the voices that drive revenue for business. We have a lot of love for our agents and reps out there. But do they feel it? Because call center agents are...
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Staying Trendy: 4 CX Trends To Stay Ahead Of
What do customer experience trends and Katy Perry have in common? They’re hot then they’re cold, they’re yes and they’re no, in and out, and up and down. Customer expectations and preferences can–and DO–change rapidly. And if you’re banking on your customer experience being what sets you apart…
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The (Scary) Science Behind Long Hold Times
It’s a common misconception that hold times are just bad for CX, because it’s actually more of a domino effect. There are major business implications to every single minute that your customers have to wait on hold. We'll explore and offer some solutions along the way. Still hungry? Let us know…
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CX Transformation in the Contact Center? Believe it.
Whether CX transformation is the air you breathe or a box on buzzword bingo, the reality is that the contact center is often the last place to be touched by any transformation. It’s an area that’s locked down by SLAs and deflection goals. So how do you shift the culture and makings of a…
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ABOUT THIS SHOW
Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.
HOSTED BY
Mindful
CATEGORIES
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Frequently Asked Questions
How many episodes does Snackable CX (Podcast) have?
Snackable CX (Podcast) currently has 31 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Snackable CX (Podcast) about?
Welcome to Snackable CX, where we break down our best resources into bite-size guidance on how to stand out and be known for your customer experience.
How often does Snackable CX (Podcast) release new episodes?
Snackable CX (Podcast) has 31 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Snackable CX (Podcast)?
You can listen to Snackable CX (Podcast) on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Snackable CX (Podcast)?
Snackable CX (Podcast) is created and hosted by Mindful.
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