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Social Impact CX

by Social Impact CX

Podcast by Social Impact CX

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Episodes

  1. Episode 39 - Community Pharmacists Advise on Medicare Part D

    In Episode 39, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

  2. Episode 38 - Community Pharmacy, Journey Maps, & Helping Patients with Medicare Part D

    In Episode 38, John Corrigan talks with Logan Murry, pharmacist and PhD student, about his research on how patients and customers in a community pharmacy setting go about selecting a Medicare Part D plan.

  3. Episode 37 – Journey Maps & CX: Getting Executive Buy-in

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about getting executive buy-in for customer experience programs and journey mapping work.

  4. Episode 36 – Journey Maps & CX: Journey Mapping Workshops

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey mapping workshops.

  5. Episode 35 – Journey Maps & CX: Journey Maps as a Tool

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about journey maps as a tool for your CX program. Part 1 of 3.

  6. Episode 34 - Service Design & CX: Key Points

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and design concepts. What is co-creation? What is the difference between service design and design thinking? How do you get buy-in from leadership? Listen to Part 2 of…

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  7. Episode 33 - Service Design & Journeys: Introducing Design Concepts

    Our host, John Corrigan, talks with Kerry Bodine, founder of Kerry Bodine & Co and author of "Outside In," about service design and journeys. What is service design? How is it similar to and different from customer experience? Listen to Part 1 of the conversation now.

  8. Episode 32 - Building a Culturally Competent CX Program

    Our host, John Corrigan, continues his conversation with Sabine Harnau of From Scratch Communications in Amsterdam about the cultural differences and CX.

  9. Episode 31 - Why Cultural Differences Matter for CX

    Our host, John Corrigan, talks with Sabine Harnau of From Scratch Communications in Amsterdam about the importance of understanding cultural differences.

  10. Episode 30 - The Impact of Feedback

    In Episode 30, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback. Part 2 of 2.

  11. Episode 29 - Feedback for Good

    In Episode 29, John Corrigan talks with Melinda Tuan of Fund for Shared Insight, a funder collaborative working to improve philanthropy through better insights and feedback. Part 1 of 2.

  12. Episode 28 - Extra Scoop: Social Business

    Episode 28 - Extra Scoop: Social Business by Social Impact CX

  13. Episode 27 - Social Business

    In Episode 27, John answers key questions like: - What is a social business? - What is social entrepreneurship? - How do you have a social mission and build a profitable business?

  14. Episode 26 - Innovating for Greater Social Impact

    Part 2 of John Corrigan's conversation with Ann Mei Chang, author of Lean Impact.

  15. Episode 25 - Audacious Goals for Greater Social Impact

    Part 1 of John Corrigan's conversation with Ann Mei Chang, author of Lean Impact.

  16. Episode 24 – UX & CX: Research

    Episode 24 – UX & CX: Research by Social Impact CX

  17. Episode 23 - UX & CX: Culture and Getting Started

    Episode 23 - UX & CX: Culture and Getting Started by Social Impact CX

  18. Episode 22 - UX & CX: Design is a Team Sport

    Episode 22 - UX & CX: Design is a Team Sport by Social Impact CX

  19. Episode 21 - A Year of SocialImpactCX

    Episode 21 - A Year of SocialImpactCX by Social Impact CX

  20. Episode 20 - Journey Maps

    Episode 20 - Journey Maps by Social Impact CX

  21. Episode 19 - CX Lessons From the Insurance Industry - Part 2

    Episode 19 - CX Lessons From the Insurance Industry - Part 2 by Social Impact CX

  22. Episode 18 - CX Lessons From the Insurance Industry - Part 1

    Episode 18 - CX Lessons From the Insurance Industry - Part 1 by Social Impact CX

  23. Episode 17 - Why CX is Different For Social Impact Organizations and Nonprofits

    In episode 17, John Corrigan shares his insight about why your CX strategy is and should be different for nonprofits and social impact organizations.

  24. Episode 16 - VoS - How to Start

    In episode 16, you'll hear how about to get started with a Voice of the Served (VoS) program and rethink VoC for nonprofit and social impact environments.

  25. Episode 15 - Under What Conditions is Information Empowering - Part 2

    In episode 15, John Corrigan continues his conversation with Megan Campbell of Feedback Labs about the organization's research around what makes information empowering:

  26. Episode 14 - Under What Conditions is Information Empowering? - Part 1

    Episode 14 includes a conversation between our host, John Corrigan, and Megan Campbell, Director of Research, Learning, and Engagement at Feedback Labs.

  27. Episode 13 - Voice of the Served

    Episode 13 includes how to start a VOS (voice of the served) program. By regularly and consistently measuring VOS, you can better represent the needs of the people you are working to serve.

  28. Episode 12 - Organizational Culture and CX

    In episode 12, we discuss how organizational culture can make or break your CX work. A bad or toxic work environment can translate to a bad or toxic customer experience.

  29. Episode 11 - Relating Brand, Positioning, and the 4 P’s to CX

    Episode 11 includes additional conversation between our host, John Corrigan, and Thomas Martin about how brand, positioning, and the 4 P's relate to CX.

  30. Episode 10 - Meaningful Experiences Are Built By Teams

    In episode 10 our host, John Corrigan, continues his conversation with CX expert Thomas Martin. Check out the discussion with Thomas about the important distinction between team members and employees.

  31. Episode 9 – Why CX Requires Ownership, Not Just Empowerment

    Episode 9 includes a conversation between our host, John Corrigan, and Thomas Martin about why CX requires ownership, not just empowerment.

  32. Episode 8 - Measuring Customer Experience Programs

    In episode 8, learn how to measure your customer experience work, even if you don’t use the word “customer”.

  33. Episode 7 - Committing to Customer Research

    In episode 7, learn why you need to commit to customer research if you’re interested in achieving an “outside in” perspective to better help whomever it is that is most important to you.

  34. Episode 6 - What Nonprofits Can Learn About CX From For-Profits

    In episode 6, our host, John Corrigan, speaks with Valerie Leonard of NonprofitU about about how customer experience as a discipline has come from the for-profit sector and how CX results aren’t always about making money.

  35. Episode 5 - Understanding Social Enterprise, CX, and Brand

    In episode 5, our host, John Corrigan, speaks with Valerie Leonard of NonprofitU about about social enterprises and the relationship between customer experience and brand.

  36. Episode 4 - Personas

    What are the fundamentals of a good persona? While an important contribution to CX work, a persona isn’t the end result in and of itself. Personas help you get to the end result.

  37. Episode 3 - Defining “Journey”

    The term “journey” can mean a lot of different things. In Episode 3 of the podcast, we break down one of many commonly used custom experience terms and why it matters.

  38. Episode 2 - Starting With "Who"

    Episode 2 - Starting With "Who" by Social Impact CX

  39. Episode 1 - Welcome

    Welcome to the inaugural SocialImpactCX podcast, a new discussion that helps you explore driving mission and making a difference with customer experience work.

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TOPICS IN THIS SHOW

corporate responsibility customer experience ethical branding impact measurement impact-driven CX social impact stakeholder engagement sustainability business

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ABOUT THIS SHOW

Podcast by Social Impact CX

HOSTED BY

Social Impact CX

Produced by SocialImpactCX

CATEGORIES

business

Frequently Asked Questions

How many episodes does Social Impact CX have?

Social Impact CX currently has 39 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.

What is Social Impact CX about?

Podcast by Social Impact CX

How often does Social Impact CX release new episodes?

Social Impact CX has 39 episodes. Check the episode list to see recent publication dates and frequency.

Where can I listen to Social Impact CX?

You can listen to Social Impact CX on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.

Who hosts Social Impact CX?

Social Impact CX is created and hosted by Social Impact CX.
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