PODCAST · business
The SpaRetailer Podcast
by SpaRetailer Magazine
The Voice of the Hot Tub Industry
Episodes
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Episode #148 Building a Business in a Pandemic: Jeremy Lucovich’s Southwest Spas Adventure
On the SpaRetailer Podcast, host Megan Kendrick interviews Jeremy Lucovich, new-ish owner of Southwest Spas in Arizona and a new second location, Queen Creek Hot Tubs. Lucovich, originally from Pittsburgh, spent years in sales including regional sales manager for a wire manufacturer before being...
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Episode #147 I’ve Visited Hundreds of Spa Retail Stores. Here’s What the Best Ones Do Differently with Mario Maichel
Megan Kendrick welcomes back Mario Maichel, senior manager of dealer development at Watkins Wellness, to discuss what he sees in high- and underperforming hot tub retail showrooms. He cites Gervi’s flagship showroom in Belgium as a standout because its space, lighting, graphics and brand presence...
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Episode #146 Agencies Suck but Yours Doesn’t Have to with Greg Haines
Host Megan Kendrick welcomes back Greg Haines of Compass Digital to discuss how spa retailers and small businesses can avoid being mistreated by marketing agencies and how to evaluate agency performance. Greg shares examples of dealers being “tethered” by contracts claiming agency ownership of...
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Episode #145 Hot Tub History with Terry Valmassoi
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Terry Valmassoi, CEO of MasterSpas, as he nears retirement after 50+ years in the hot tub industry and 30 years at MasterSpas. Valmassoi shares his plans to spend more time with his wife in Charleston while remaining a...
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Episode #144 Maximizing Customer Satisfaction Through Effective Hot Tub Setup
In this episode of The SpaRetailer Podcast, host Megan Kendrick welcomes back Alex Granlund of King Technology to discuss a...
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Episode #144 Maximizing Customer Satisfaction Through Effective Hot Tub Setup
In this episode of The SpaRetailer Podcast, host Megan Kendrick welcomes back Alex Granlund of King Technology to discuss a new hot tub setup and why new hot tubs should be purged and properly balanced at startup. They explain that hot tubs are wet-tested at factories using reused water, leaving...
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Episode #143 The Backbone of the Hot Tub Industry: Understanding IHTA’s Mission
In this episode of The SpaRetailer Podcast, Host Megan Kendrick welcomes Amanda Annis (Ohio Hot Tub and Sauna, IHTA chairman)...
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Episode #143 The Backbone of the Hot Tub Industry: Understanding IHTA’s Mission
In this episode of The SpaRetailer Podcast, Host Megan Kendrick welcomes Amanda Annis (Ohio Hot Tub and Sauna, IHTA chairman) and Seth Ewing (director of member programs and services at the Pool & Hot Tub Alliance) to discuss how IHTA, under the PHTA umbrella, has evolved and now more strongly...
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Episode #142 Hot Tub History: The Early Days of Caldera with David Ingram
In this episode of The SpaRetailer Podcast, early Caldera Spas owner David Ingram shares his background leaving home at 16,...
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Episode #142 Hot Tub History: The Early Days of Caldera with David Ingram
In this episode of The SpaRetailer Podcast, early Caldera Spas owner David Ingram shares his background leaving home at 16, working at Fed Mart/Price Club (later Costco), and moving into spa manufacturing through Custom Fiber Engineering. He describes gaining control of a near-bankrupt Caldera in...
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Episode #141 Spa Parts Plus: Navigating Change and Growth with Stephen Reed
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Stephen Reed, COO of Spa Parts Plus, about his...
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Episode #141 Spa Parts Plus: Navigating Change and Growth with Stephen Reed
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Stephen Reed, COO of Spa Parts Plus, about his career from pool service work to Hayward, Beachcomber Hot Tubs, and wholesale distribution before acquiring Spa Parts Plus’ wholesale business in 2024. Reed recounts Spa Parts...
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Episode #140 Young Entrepreneurs Tackle the Cover Industry with Harrison and Nicholas Dale
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews brothers and co-owners Harrison (24) and Nick Dale (28)...
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Episode #140 Young Entrepreneurs Tackle the Cover Industry with Harrison and Nicholas Dale
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews brothers and co-owners Harrison (24) and Nick Dale (28) discuss launching the Cover and Supply Company, a hot tub cover manufacturing operation in Quakertown, Pennsylvania, next to their parents’ longtime Pelican Shops spa...
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Episode #139 Finding Balance in Water Care with Susan McPhie
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Susan McPhie, VP of Business Development and General Manager...
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Episode #139 Finding Balance in Water Care with Susan McPhie
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Susan McPhie, VP of Business Development and General Manager at Silk Water Solutions (maker of SilkBalance). McPhie shares her background growing up in Montreal and living in Vancouver, speaking French, and early career...
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Episode #138, The Future of Spa Retail Marketing: Expert Tips from Greg Haines
In this episode of The SpaRetailer Podcast, host Megan Kendrick sits down with Greg Haines, CEO of Compass Digital, discussing...
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Episode #138, The Future of Spa Retail Marketing: Expert Tips from Greg Haines
In this episode of The SpaRetailer Podcast, host Megan Kendrick sits down with Greg Haines, CEO of Compass Digital, discussing digital marketing strategies and trends for the spa and hot tub industry. They delve into the importance of maintaining an up-to-date website and the increasing role of…
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Episode #137 Lighting up Your Backyard Oasis: A Conversation with Royce Manuelo from PAL Lighting
In this episode of The SpaRetailer Podcast, host Megan Kendrick sits down with Royce Manuelo, the brand and product development...
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Episode #137 Lighting up Your Backyard Oasis: A Conversation with Royce Manuelo from PAL Lighting
In this episode of The SpaRetailer Podcast, host Megan Kendrick sits down with Royce Manuelo, the brand and product development manager from PAL Lighting based in Houston, Texas. Manuelo shares his journey from marketing various products to specializing in the lighting industry, ultimately making...
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Episode #136 From Building Blocks to Bubbles: Fred Bachmann’s Journey in the Hot Tub Industry
In this episode of The SpaRetailer Podcast, Megan Kendrick interviews Fred Bachmann, owner of Bachmann’s Pools, Spas and Saunas in...
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Episode #136 From Building Blocks to Bubbles: Fred Bachmann’s Journey in the Hot Tub Industry
In this episode of The SpaRetailer Podcast, Megan Kendrick interviews Fred Bachmann, owner of Bachmann’s Pools, Spas and Saunas in Wisconsin. They discuss Fred’s journey from a building contractor to a prominent figure in the hot tub industry. Fred delves into his early challenges, including...
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Episode #135 Journey from Employee to Owner: Jamie Burson’s Story
In this episode of The SpaRetailer Podcast, Jamie Burson, the owner of Great Bay Spa and Sauna in New England,...
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Episode #135 Journey from Employee to Owner: Jamie Burson’s Story
In this episode of The SpaRetailer Podcast, Jamie Burson, the owner of Great Bay Spa and Sauna in New England, shares his journey from starting at the company at 20 years old, working in the warehouse, and dreaming of one day owning the business. Despite challenges like the COVID-19 pandemic,...
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Episode #134 Hot Tub History with Craig Selvidge
In this episode of The SpaRetailer Podcast, host Megan Kendrick, owner of SpaRetailer Magazine, chats with Craig Selvidge, who retired...
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Episode #134 Hot Tub History with Craig Selvidge
In this episode of The SpaRetailer Podcast, host Megan Kendrick, owner of SpaRetailer Magazine, chats with Craig Selvidge, who retired from Bullfrog Spas in 2024. Selvidge shares his extensive experience in the hot tub industry, starting in the 1970s following a fire that destroyed his marine...
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Episode #133 From Sales to Success: Dustin Hutcheson’s Spa Retailer Journey
In this episode of The SpaRetailer Podcast, hosted by Megan Kendrick, Dustin Hutcheson, a wellness consultant at Hot Spring Spas...
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Episode #133 From Sales to Success: Dustin Hutcheson’s Spa Retailer Journey
In this episode of The SpaRetailer Podcast, hosted by Megan Kendrick, Dustin Hutcheson, a wellness consultant at Hot Spring Spas of Iowa and Minnesota, shares his journey in the hot tub industry. Hutcheson discusses the origins of the company, originally started by Paul Schaben in 1968 as an...
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Episode #132 Spa Sense and Beyond: Sutro’s New Era in Water Chemistry with Ravi Kurani
Join host Megan as she welcomes back Ravi Kurani, founder and president of Sutro, for an in depth conversation on...
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Episode #132 Spa Sense and Beyond: Sutro’s New Era in Water Chemistry with Ravi Kurani
Join host Megan as she welcomes back Ravi Kurani, founder and president of Sutro, for an in depth conversation on innovation in the pool and spa industry. Kurani shares updates on Sutro’s journey, including new product integrations, company growth, and personal milestones. The discussion covers…
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Episode #131, Behind the Lab Doors: Unveiling King Technology’s Latest with Kayla Hagan
In this episode of The SpaRetailer Podcast, host Megan interviews Kayla Hagan, associate product marketing manager at King Technology. Kayla...
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Episode #131, Behind the Lab Doors: Unveiling King Technology’s Latest with Kayla Hagan
In this episode of The SpaRetailer Podcast, host Megan interviews Kayla Hagan, associate product marketing manager at King Technology. Kayla shares her journey into the pool and spa industry, discusses her role in new product development, and provides insights into King Technology’s latest...
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Episode #130, From Service Routes to Fiesta Pools: Travis Hogan’s Entrepreneurial Journey
In this episode of The SpaRetailer Podcast, host Megan Kendrick talks with Travis Hogan, owner of Fiesta Pools and Spas...
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Episode #130, From Service Routes to Fiesta Pools: Travis Hogan’s Entrepreneurial Journey
In this episode of The SpaRetailer Podcast, host Megan Kendrick talks with Travis Hogan, owner of Fiesta Pools and Spas in Tulsa, Oklahoma. They discuss how Travis got into the hot tub and pool business, starting from his humble beginnings in pool maintenance to eventually purchasing and…
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Episode #129, Navigating Business Growth: Insights from Scott Gettings at Hot Tub Superstore
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Scott Gettings, co-owner of Hot Tub Superstore, which has...
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Episode #129, Navigating Business Growth: Insights from Scott Gettings at Hot Tub Superstore
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Scott Gettings, co-owner of Hot Tub Superstore, which has locations in Reno, Vegas, and Scottsdale, Arizona. Scott shares his background coming from the car business and how he transitioned into the hot tub industry…
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Episode #128, Hot Tub Innovation and Leadership: Jim Parker’s Path to Ahh!some Water Care
In this episode of The SpaRetailer Podcast, hosted by Megan Kendrick, the owner of SpaRetailer Magazine, Jim Parker, CEO of...
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Episode #128, Hot Tub Innovation and Leadership: Jim Parker’s Path to Ahh!some Water Care
In this episode of The SpaRetailer Podcast, hosted by Megan Kendrick, the owner of SpaRetailer Magazine, Jim Parker, CEO of Ahh!some Water Care, discusses his journey into the hot tub industry, the development and expansion of his family’s business, and the importance of proper water care. Jim...
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Episode #127, The Enzyme Evolution: Tom Vaughn’s Spa Industry Adventures
In this episode of The SpaRetailer Podcast, host Megan Kendrick converses with Tom Vaughn, the president of Water’s Choice. Vaughn...
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Episode #127, The Enzyme Evolution: Tom Vaughn’s Spa Industry Adventures
In this episode of The SpaRetailer Podcast, host Megan Kendrick converses with Tom Vaughn, the president of Water’s Choice. Vaughn shares insights about the development and benefits of enzyme-based water care products, the startup challenges with them and the company’s evolution. They also talk...
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Episode #126, Inside Cada Pools & Spas: AJ Cada Discusses Retail, Challenges, and Triumphs
This episode of The SpaRetailer Podcast features an insightful conversation between host Megan Kendrick and AJ Cada from Cada Pools...
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Episode #126, Inside Cada Pools & Spas: AJ Cada Discusses Retail, Challenges, and Triumphs
This episode of The SpaRetailer Podcast features an insightful conversation between host Megan Kendrick and AJ Cada from Cada Pools and Spas in St. Charles, Illinois. AJ discusses his journey into the pool and spa industry, which began in 2012, as well as the evolution and growth of his family’s...
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Episode #125, Behind the Scenes: King Technology on its Innovations in the Spa Industry
In this episode of The SpaRetailer Podcast, host Megan Kendrick welcomes back Alex Granlund from King Technology, where they delve...
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Episode #125, Behind the Scenes: King Technology on its Innovations in the Spa Industry
In this episode of The SpaRetailer Podcast, host Megan Kendrick welcomes back Alex Granlund from King Technology, where they delve into his experiences and observations from recent industry trade shows. They discuss the unique challenges faced at the Western Pool and Spa show and the Atlantic…
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Episode #124, Hot Tub History with Steve Hammock of Watkins Wellness
In this episode of The SpaRetailer podcast, host Megan Kendrick interviews Steve Hammock, former president of Watkins Wellness. Steve discusses...
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Episode #124, Hot Tub History with Steve Hammock of Watkins Wellness
In this episode of The SpaRetailer podcast, host Megan Kendrick interviews Steve Hammock, former president of Watkins Wellness. Steve discusses his upbringing as a ‘military brat,’ attending 14 schools, and eventually settling in Southern California. He recounts his entry into the hot tub…
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Episode #123, Designing Success: Edie Bukenya on Transforming Hot Tub Showrooms
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Edie Bukenya, owner of Crested Crane Interiors, about her...
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Episode #123, Designing Success: Edie Bukenya on Transforming Hot Tub Showrooms
In this episode of The SpaRetailer Podcast, host Megan Kendrick interviews Edie Bukenya, owner of Crested Crane Interiors, about her work in store design, specifically for hot tub retail spaces. Bukenya shares her journey from an architecture design firm to launching her business during the COVID...
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Episode #122, Mastering Sales Events in the Hot Tub Industry with Shawna Mesher
In this episode of The SpaRetailer Podcast, host Megan Kendrick, owner of SpaRetailer magazine, brings back Shawna Mesher, director of...
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Episode #122, Mastering Sales Events in the Hot Tub Industry with Shawna Mesher
In this episode of The SpaRetailer Podcast, host Megan Kendrick, owner of SpaRetailer magazine, brings back Shawna Mesher, director of sales and marketing at Evosus, to discuss strategies for planning and executing successful sales events in the hot tub industry. Shawna shares her insights on the...
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ABOUT THIS SHOW
The Voice of the Hot Tub Industry
HOSTED BY
SpaRetailer Magazine
CATEGORIES
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Frequently Asked Questions
How many episodes does The SpaRetailer Podcast have?
The SpaRetailer Podcast currently has 149 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The SpaRetailer Podcast about?
The Voice of the Hot Tub Industry
How often does The SpaRetailer Podcast release new episodes?
The SpaRetailer Podcast publishes regularly with 149 episodes available. Check the episode list for the typical release schedule.
Where can I listen to The SpaRetailer Podcast?
You can listen to The SpaRetailer Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The SpaRetailer Podcast?
The SpaRetailer Podcast is created and hosted by SpaRetailer Magazine.
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