Standing Waters Podcast

Most mold isn’t from obvious leaks—it's from everyday overlooked spots like closets, behind furniture, or under bathroom sinks.Jim McKenzie, a mold & air quality expert with 20 years of experience, explains how maintaining humidity, cleaning, and proper airflow help prevent mold before it starts.Think about it: a small leak or even dormant spaces can become mold hotspots over time. Regular checks and keeping humidity in the ideal range (35-50%) can save you thousands later.And remember, staying proactive beats costly remediation—your home’s health depends on it.What’s your biggest home cleaning challenge? Share below! 👇In this episode, Jim McKenzie shares expert insights on how humidity control, climate management, and proper cleaning can prevent mold growth in your home—saving you money and ensuring a healthier living environment.Key Topics:-The importance of maintaining indoor humidity between 35-50% for mold prevention-How climate control via HVAC systems manages moisture and boosts indoor air quality-Risks of turning HVAC systems off during vacancy and the signs of condensation and mold risk-How mold can grow without water leaks, and the role of humidity, dust, and organic debris-The significance of regular cleaning, especially in seldom-occupied spaces like closets and basements-Proper sizing and use of dehumidifiers for large spaces-The relationship between poor air circulation, inadequate HVAC maintenance, and mold growth-Tips on inspecting hidden mold risks under furniture, behind appliances, and in crawl spaces-The value of addressing small plumbing issues early to prevent mold and water damage-A simple, proactive approach to mold prevention for homeowners and vacation rental owners🔧 Sponsored By:Supertech University — Training the next generation of restoration pros👉 https://supertechu.comC&R Magazine — Your source for restoration industry news & expertise👉 https://www.candrmagazine.com

When disaster strikes, every minute counts.After a major water leak flooded Jeff McDaniel’s home — just eight months after moving in — he didn’t know where to turn. But one call to NuWay Restoration changed everything.🚛 Within hours, our trucks were on-site.💨 Fans, hoses, and drying systems were running.👷‍♂️ A full team of professionals worked around the clock to stop mold before it started.Jeff shared how impressed he was by the speed, professionalism, and constant communication from our crew — and even hired NuWay again later for a home office build!“The most impressive thing was that nothing changed — my home looked brand new again.” – Jeff McDanielAt NuWay, we’re more than a restoration company. We’re your partner when the unexpected happens.🔧 Sponsored By:Supertech University — Training the next generation of restoration pros👉 https://supertechu.comC&R Magazine — Your source for restoration industry news & expertise👉 https://www.candrmagazine.com#NuWayRestoration #FiveStarSessions #CustomerStory #WaterDamageRestoration #MoldRemediation #RestorationProfessionals #PropertyRestoration #SuperTechUniversity #CustomerExperience #TeamNuWay #RestorationExperts #HomeRestoration #EmergencyResponse

In this episode, Dave Stephens sits down with homeowner Richard Carson, who shares how NuWay helped transform his home after a serious mold problem made it nearly uninhabitable.From the very first visit, our team provided a clear plan of action, thorough testing, and professional restoration work that made his home feel warm, safe, and inviting once again. 🏡✨Hear Richard talk about:✅ His first impression of the NuWay team✅ How our detailed reports and cleanup exceeded expectations✅ The night-and-day difference in air quality after restoration✅ Why he continues to trust NuWay for ongoing inspections and cleaningWe’re proud to serve homeowners like Richard who trust us to bring their homes — and peace of mind — back to life.👉 Visit 📞 Call us today at 301-334-9275Don’t do it the old way — do it the NuWay!🎙️ Sponsored by:SuperTech University — Helping restoration pros grow through leadership, teamwork, and communication training.

In this heartfelt episode of 5 Star, Dave Stevens from NuWay Restoration & Cleaning sits down with Westernport resident Sarah Cockerham, one of our incredible customers who left a 5-star Google review after a devastating flood.Sarah shares her emotional journey—from finding her home filled with 21 inches of water to working with the compassionate and professional NuWay team that helped her rebuild. Hear how Carney, Tiffany, and the entire NuWay crew went above and beyond, offering not only restoration expertise but also genuine care, communication, and encouragement during a traumatic time.Sarah’s story is a powerful reminder that restoration isn’t just about fixing homes—it’s about restoring hope.If you’ve ever wondered what it’s like to experience the NuWay difference firsthand, this episode is one you don’t want to miss.Learn more at nuwayrestoration.comCall us at 301-334-9275Don’t do it the old way—do it the NuWay!#NuWayRestoration, #FiveStarReview,#CustomerTestimonial,#RestorationSuccessStory,#WaterDamageRestoration,#FloodRecovery,#NuWayDifference,#RestoringHope,#HomeRestorationExperts,#WesternportMD,#NuWayCleaning,#RealCustomerStories,#RestorationWithHeart,#PropertyRestoration,#DoItTheNuWay,

What does it really take to build trust, open doors, and succeed behind the scenes of the restoration industry—especially in close-knit communities like Garrett County, Maryland? In this episode, we pull back the curtain on a role most homeowners never see, but one that directly impacts the quality of service they receive when disaster strikes.Bill German sits down with Dave Stephens, a business development representative and marketing manager, to share the real-life challenges, routines, and lessons learned from working on the road in the restoration industry. Through honest conversation and humor, they explore why soft skills, consistency, and relationship-building matter just as much as technical expertise when serving homeowners after water damage, fire damage, or property loss. Dave also offers practical insight for anyone curious about how restoration companies connect with local homeowners, insurance professionals, and communities like those throughout Western Maryland. The episode highlights perseverance, adaptability, and the human side of restoration work that ultimately shapes the customer experience.If you’re a homeowner in Garrett County who wants a deeper understanding of how restoration professionals operate—or you’re simply curious about what goes on behind the scenes—this episode offers valuable perspective and real-world insight. Tune in now to hear the full conversation and discover how strong relationships and dedication drive better outcomes in the restoration🔧 Sponsored By:Supertech University — Training the next generation of restoration pros👉 https://supertechu.comC&R Magazine — Your source for restoration industry news & expertise👉 https://www.candrmagazine.com

What happens when real estate meets restoration? In this crossover episode, the House & More team sits down with NuWay Restoration to swap unbelievable stories from the field. From waterfalls pouring down mansion staircases on Christmas Eve, to deer crashing through dining rooms, to the science (and patience) behind eliminating pet odors, this conversation is equal parts jaw-dropping, hilarious, and heartfelt.You’ll also hear the moving story of how NuWay helped save a client’s truck — and maybe his life — with compassion and care that goes far beyond cleaning.Whether you’re a homeowner, landlord, or just someone who loves a good story, this episode shows the messy reality of property ownership and the people who show up when disaster strikes.The wildest rental house and restoration stories NuWay has facedWhy “odor removal” is more science than magicHow hoarding and biohazard jobs are handled safely and compassionatelyA feel-good story of generosity that will restore your faith in peopleWhy speed and expertise matter when disaster strikes a home

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands.Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes.If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands.Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes.If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.

What does fatherhood have to do with house restoration? In this heartwarming and hilarious episode, personal stories and professional reflections come together to reveal the values that truly build strong homes.In this special edition of the Standing Waters podcast, host Bill German takes a back seat as he’s interviewed by his daughter Samantha and her friend Aliyah. Through laughter, stories, and a few blush-worthy moments, Bill opens up about his career journey in the home restoration industry, sharing the lessons he’s learned along the way. From secret talents and childhood games to navigating the ups and downs of fatherhood, the episode uncovers the human side of building a business and a family. Bill reflects on how making decisions earlier in life could’ve shaped his path differently—and how moments like father-daughter dances remind him what restoration is really about: protecting what matters most. The blend of personal history and professional wisdom offers a refreshing, relatable take on what it means to restore not just houses—but relationships, traditions, and values.If you're a homeowner who believes your home should reflect the love and legacy within its walls, this episode will leave you inspired, entertained, and thinking about your own foundation. Listen now and discover why restoration starts from the inside out.

In this episode of the Standng Waters podcast, host Bill German and co-host Chip discuss the remarkable achievements of 15-year-old Kyle Keppel. They explore Kyle's involvement in community activities, including 4-H and Special Olympics, and his innovative Swear Jar initiative aimed at promoting kindness. The conversation delves into the importance of charitable giving and the impact of small acts of kindness, culminating in a challenge for Kyle to spread goodwill in his community.

What if the key to stronger teams and better business wasn’t authority, but humility? In this episode of the Standing Waters Podcast, we dive deep into a leadership style that’s changing the way workplaces operate—servant management.Bill German shares powerful insights on how servant management flips the script on traditional leadership. Instead of commanding from the top, servant leaders listen first, lead with empathy, and create space for their teams to grow. William unpacks the core values of servant leadership—humility, trust, collaboration—and explores how these values are especially crucial as Gen Z reshapes workplace expectations. He discusses how managers can shift from a control mindset to one of service, and the benefits of building a people-first culture that empowers and retains talent. This episode is packed with practical wisdom for homeowners running businesses, managing teams, or simply wanting to lead with more intention.If you’re ready to embrace a leadership model that inspires loyalty, productivity, and purpose—this episode is a must-listen. Tune in now and learn how to lead by lifting others up.

Think filing a home restoration claim is simple? Think again. In this episode, you’ll discover how the real work begins after the water recedes—and why knowing your policy could save you thousands.Join Standing Waters host Chip Miller and office mitigation manager Tiffany Heb as they break down the behind-the-scenes reality of handling insurance claims in the restoration industry. Tiffany shares her inspiring journey from the fast-paced restaurant world to managing complex restoration projects—especially during the chaotic winter season, when frozen pipes and weather damage spike. The conversation explores the importance of clear communication between restoration teams, homeowners, and insurance adjusters, along with a deep dive into understanding policy language, claim delays, and accurate estimating. They also highlight how cutting-edge tools like Matterport are transforming the industry, helping professionals document damage and streamline the claims process with precision. With practical tips on how homeowners can protect their properties and avoid costly misunderstandings, this episode offers critical insights every homeowner should hear before disaster strikes.If you want to be prepared, informed, and empowered when it comes to restoration and insurance claims, this episode is a must-listen. Hit play and learn how to take control of your restoration journey with confidence.

In this engaging conversation, William German and Jim Mackenzie share humorous and insightful stories from their experiences in the restoration business. They discuss unexpected emergencies, human reactions during crises, and the importance of compassion in their line of work. Through anecdotes, they highlight the unpredictability of life and the value of finding humor even in challenging situations. The conversation also touches on dealing with difficult customers and the unexpected treasures they often uncover during their work. In this conversation, William German shares various experiences from his work in disaster restoration, highlighting the unexpected challenges and heartwarming stories that arise in the field. From dealing with flooded basements to providing compassionate service during traumatic events, he emphasizes the importance of empathy and understanding in his line of work. The discussion also touches on the unique nature of each job, the unpredictable encounters with pets, and the chaos that can ensue during family gatherings, especially during the holidays.

In this festive and reflective episode, Bill and Chip take listeners behind the scenes of their New Way Restoration office, located in a beautifully restored 1945 building that honors its heritage while serving a modern purpose. From preserving original architectural details to navigating the challenges of winter weather—like frozen pipes and snow-packed roofs—they paint a vivid picture of the realities homeowners face during the colder months. With holiday season energy in full swing, they share personal stories about balancing work demands with family commitments, childcare coordination, and evolving traditions after the loss of loved ones. The warmth of community, the joy of celebration, and the importance of honoring history—both structurally and relationally—underscore how house restoration is more than just construction; it’s about restoring the soul of a space. Listeners also get a peek into the company’s holiday culture, including the upcoming party, White Elephant gift exchange, and well-earned Christmas bonuses.If you’re a homeowner who appreciates craftsmanship, legacy, and the power of meaningful traditions, this episode will give you fresh perspective on restoration—just in time for the holidays. Press play to rediscover the beauty of preserving the past while building new memories for the future.Subscribe to our Youtube Channel: https://www.youtube.com/@NuWayRestoraionVisit our website and see our services  https://nuwayrestoration.com#HouseRestoration#HouseRestoration#HistoricHomeRenovation#WinterHomeMaintenance#PreserveAndProtect#HolidayHomeCare#RestorationWithHeart#FamilyTraditionsMatter#HomeForTheHolidays#OldHouseNewLife#SnowSeasonPrep

This episode flips the script on traditional leadership—because real home transformation begins with servant leadership at the core.In this powerful discussion, Bill German and Chip Miller explore the connection between effective home restoration and the human element behind the work—your team. Drawing from Robert Greenleaf’s servant leadership philosophy, they reveal how leading with empathy, trust, and collaboration doesn’t just build stronger teams—it builds better homes. They discuss how prioritizing employee growth, fostering experimentation, and actively listening can create a culture of excellence that translates directly into superior restoration outcomes. As the landscape shifts with younger generations like Gen Z entering the workforce, Bill and Chip unpack the challenges and rewards of adapting leadership styles to inspire loyalty, innovation, and high-quality craftsmanship in every restoration project. From communication strategies to practical tools for culture change, this episode equips home service leaders and homeowners alike with a blueprint for long-term success.Listen to our Podcast: https://open.spotify.com/show/4HIypBbeVtEflncYoxgEizSubscribe to our Youtube Channel: https://www.youtube.com/@NuWayRestoraionVisit our website and see our services  https://nuwayrestoration.com#HouseRestoration#ServantLeadership#HomeImprovementLeadership#RestorationExperts#EmpoweredTeams#HomeServicesLeadership#LeadershipInRestoration#ModernHomeManagement#EmployeeDrivenSuccess#BuildBetterHomes

Think carpet cleaning is just about removing visible stains? Think again. This episode reveals what’s really hiding beneath your feet—and why ignoring it could be costing you more than you think.In this deep-dive conversation, Bill and Chip from NuWay Restoration and Cleaning pull back the curtain on the world of carpet and house restoration. They explore the surprising science behind effective carpet care, from dealing with deeply embedded contaminants to understanding the right treatments for different materials. Whether it’s navigating the challenges of high-traffic areas or managing the mess pets leave behind, they offer expert insights into what truly works—and what doesn't—when it comes to maintaining a clean, healthy home. They also tackle common homeowner mistakes with DIY solutions and explain why regular professional maintenance is essential, especially for preserving home value and indoor air quality. From eco-friendly, pet-safe options to advanced restoration techniques, this episode equips homeowners with the knowledge they need to make smarter decisions about their space.If you care about extending the life of your carpets, protecting your investment, and creating a healthier home environment, this episode is a must-listen. Tune in now and discover how house restoration starts from the ground up.

When disaster hits your home—whether it’s fire, water, mold, or sewage—the chaos can feel overwhelming. In this powerful first episode, discover how two restoration experts are bringing hope, healing, and heart back into the cleanup and rebuilding process.Bill German and Chip Miller, the passionate founders of New Way Restoration and Cleaning, share the inspiring story behind their company and how they’ve built a business rooted in service, trust, and values. They dive into their range of restoration services—from emergency water damage cleanup to mold remediation and smoke removal—and explain how they walk alongside families during their toughest moments. With community at the core of everything they do, Bill and Chip talk about recent outreach efforts like their Halloween event, future leadership retreats, and how they’re scaling their business without losing sight of what matters most: people. Their motto “work hard and be nice” doesn’t just apply to their team—it’s a promise to every homeowner they serve.