Take Care with Josh Ramsey
by Josh Ramsey
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry. Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment. Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality. "Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
Episodes
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Balancing Vision and Execution: Insights from Sonny Kerstiens
In this episode of Take Care, we delve into the heart of the hospitality industry with a focus on how authentic care and critical thinking transform service. Our guest Sonny Kerstiens shares insights from over two decades in the industry, discussing the importance of questioning established…
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Crafting Connections: The Role of Empathy in Hospitality: Kate Reed and Josh Ramsey
In this episode of 'Take Care,' we delve into the essence of hospitality through the lens of empathy and authentic care. Joined industry leader Kate Reed, we explore how self-care translates to better team dynamics and exceptional guest experiences. The conversation touches on personal stories of...
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Unwritten Playbook: Elevating Hospitality Through Critical Thinking: Ivo Wunderlich and Josh Ramsey
In this episode of 'Take Care - Unwritten Playbook of Hospitality Career Growth,' hosts explore career advancement in the hospitality industry with expert Ivo Wunderlich. The discussion highlights the importance of bridging gaps in traditional education, real-life scenarios, and skill stacking.…
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Leading with Care: Hospitality's Interconnected Journey
In this episode of the 'Take Care' podcast, we explore how authentic care within the hospitality industry creates meaningful connections and exceptional service. Industry leaders share insights on the importance of self-care for effective team management and guest satisfaction. Josh discusses…
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Reimagining Hospitality: Focus on Comfort & Care
In this episode, Josh explores the evolution of the hospitality industry from ancient times to modern-day, emphasizing how hotels have continually adapted to meet the changing needs of travelers. It delves into the importance of creating spaces where guests feel safe, seen, and comfortable, using...
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Host, Guest, Traveler: The Ties That Bind
In this episode Josh explores how genuine care can forge meaningful connections that revolutionize service. He discusses the ancient roots of hospitality, highlighting the mutual exchange of vulnerability between guest and host. Featuring insights from industry leaders and historical references...
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The Heart of Hospitality
In the inaugural episode of Take Care, Josh Ramsey explores the foundational principles of authentic hospitality. Josh shares his unconventional journey into hospitality, inspired by his upbringing rooted in service and a surprising connection to Conrad Hilton's vision. He recounts his early...
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Always Be Closing...Relationships: The Art of Hotel Sales with Mike Hoelscher
Ever wonder what it really takes to sell hotel rooms? Go beyond the booking with Mike Hoelscher, Area Director of Sales with Commonwealth Hotels, as he shares the secrets to success in this ever-evolving industry. From dialing for dollars to building lasting relationships, Mike reveals the human...
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Storytelling and Community: The Key Ingredients for Successful Hotel Design with Joseph Cicora
In this episode of Unpacking the Hotel Business, Josh talks with Joe Cicora, National Business Development Leader at DLR Group, to explore the fascinating world of hospitality design. Joe shares insights into DLR Group's unique approach to crafting memorable hotel experiences, from their...
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The Historian's Lens: Uncovering Hospitality's Rich Past with Mark Young
In this episode, Josh unpacks the hotel business from a historical perspective with Mark Young, Archivist Historian at the Conrad N. Hilton College at the University of Houston. Discover the origins of iconic brands, the impact of technological advancements, and the enduring spirit of hospitality...
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Beyond Transactions: Building Relationships for Long-Term Hotel Success with Jen Kahl
Join Josh as he chats with Jen Kahl, Area Director of Sales with White Lodging. Jen is the dynamic sales leader behind the Whiskey Row Hotel Collection in Louisville and shares her non-traditional approach to sales, emphasizing the importance of emotional intelligence, building genuine...
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Unpacking Hotel Ownership, Branding & Value Creation with Jemel Jones
In this episode of Unpacking the Hotel Business, Josh interviews Jemel Jones, Chief Operating Officer at Phoenix American Hospitality. Jemel shares his journey in the hospitality industry, starting as a valet and working up to COO. He discusses the different types of hotel ownership models and…
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Not Just Bricks and Mortar: The Fascinating World of Hotel Development with Gurtej Medi
Join Josh for a fascinating conversation with Gurtej Medi, a seasoned hotel developer and investor. In this episode, Gurtej shares his journey from his early days in revenue management at Hilton to co-founding Witness Investment Group. Discover how a passion for architecture and a willingness to...
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A Family Legacy in Hospitality with Nick Massad
Join Josh as he sits down with Nick Massad III, a second-generation hotelier and Senior Vice President at American Liberty Hospitality. Nick shares his family's remarkable journey in the hotel business, from his parents meeting at a Sheraton in the 70s to their eventual acquisition of the…
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From Pre-med to Principal of Capital Strategy with Sagar Patel
Sagar Patel, Principal of Capital Strategy with The Witness Investment Group discusses his journey from pre-med to the hotel industry, how The Witness Group identifies high-potential properties, and generating attractive returns in the hospitality industry. Follow Josh Ramsey on LinkedIn
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How to Own Your Very First Hotel with Grant Guinn
Hospitality veteran Grant Guinn shares his journey from working at Red Lion, to joining a large hotel brand and now, owning and operating his own hotel, the Tru by Hilton in Spokane Valley. Grant emphasizes the importance of being true to the brand's culture and investing in his team for a unique...
About this show
At the heart of hospitality lies a simple truth: to care for our guests, we must first care for our teams, who support us and ourselves. "Take Care" explores this interconnected circle of service that defines our industry.
Each episode delves into the psychology of hospitality—how authentic care creates meaningful connections that elevate service beyond transactions to transformative experiences. We examine the delicate balance between professional growth and personal well-being, helping industry professionals avoid burnout and detachment.
Join us as we interview hospitality leaders and experts who share their insights on fostering environments where team members can bring their authentic selves to work. Together, we'll uncover how genuine care creates the foundation for exceptional hospitality.
"Take Care" is for anyone passionate about building a more meaningful approach to service—one that strengthens both those who give and receive it.
Hosted by
Josh Ramsey
Categories