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PODCAST · business

Tales from Planet Customer Experience

by Brian Bruner

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!

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Episodes

  1. Ep029 - Feeling Frustration From Phone Fixes

    Join us as Dilyana and Brian talk about having to explain your issues over and over again - and how frustrating that is for customers!

  2. Ep 028 - Glucose, Massages, and Food Trucks

    Join us as we discuss a number of different stories - from glucose monitors to massages to food trucks! What do these have in common? Why great customer experience stories of course! Take a listen with us!

  3. Ep 027 - Executives wiping down the bathroom?

    Join us as we visit with our friend Vance Morris as he shares some great insights he's learned, including observing a Ritz Carlton executive wiping the bathroom down to ensure more people ensure the experience is clean and pristine!

  4. EP026 - Hello Gorgeous!

    Join us as we speak with our friend Sarah as she shares some simple but powerful tweaks a nail salon made to their appointment system that gained and kept her as a loyal customer! Let’s just say you’re going to feel gorgeous!

  5. Ep 025 - When does the CEO need to get involved?

    Join us as we talk to our friend Daniel about his experience with a unique mobility company based in Frankfurt, Germany!

  6. Ep 24 - Selling Sodas or Selling an Experience?

    Join us as we talk about Brian’s wife’s business and discuss what’s more important - the product or the experience!

  7. Ep023 - Did you just say "no"?

    Join us as Dilyana and Brian discuss an experience with FedEx that left Dilyana speechless! Is it ok to just tell a customer "no"? We discuss this and how providing a wonderful customer experience is a challenge for any business.

  8. Ep022 - Does customer experience matter at ballroom dancing competitions?

    Join us as Dilyana shares a frustrating experience with a recent ballroom dancing competition and how this matters for any business experience.

  9. Ep021 - Giving out chocolates in the airport lounge!

    Join us as we chat with our friend Mark Ross-Smith who has had some fascinating unique experiences in the airline industry trying to provide a creative customer experience.

  10. Ep020 - Cars, Glasses, and Pizzas! It's all about the experience!

    Join us as we visit with our friend Jen about several powerful experiences she's had lately, including renting a "really cool" car, ordering pizzas, and getting new eye glasses from an unexpected place!

  11. Ep019 - What does an port-a-potty have to do with customer experience?

    Join us as we chat with our new friend Adrian Swinscoe of the podcast Punk CX about how his experience with an outdoor port-a-potty helped him understand how customer experience (CX) can affect all people - including those with special needs.

  12. Ep018 - Why is the owner answering the phone after hours?

    Join us as our returning guest Latina Angelova shares another great story about her experience with Bulgarian hair care company BRAVE.NEW.HAIR and its owner - it's a great recipe that should be "rinsed and repeated" everywhere! Be sure to also read Latina's article on LinkedIn.

  13. Ep017 - Is this the Year of Empathy?

    Join us as Dilyana and Brian share their thoughts and stories about empathy when dealing with customers - and for customers dealing with service providers!

  14. Ep016 - Can I please get off this plane? A positive experience with airlines!

    Join us as we talk to our friend Patrycja about a scary airline experience that turned into a lifetime friendship and a story that will amaze you!

  15. Ep015 - Frustrations with a fever: When healthcare gets it wrong

    Join us as we talk to our friend Liliana about her frustrating experience with healthcare and what we can learn from the consequences.

  16. Ep014 - Kitchen adventures in cleaning, breaking, and fixing

    Join us as we talk to our friend Peter about his disastrous decision to hire a cleaning company and the "adventures" that just kept on coming!

  17. Ep013 - It's all about the chocolate cake people!

    Join us as we visit with our friend Sherrie, who shares with us her customer loyalty experience with birthdays, chocolate cake, and chocolate-chip muffins. And then more chocolate cake! Don't miss it!

  18. Ep012 - Delivering groceries early - in Bulgaria!

    Join with us as we visit with our first overseas guest Latina, who shares her outstanding experiences with an online grocery delivery service in Bulgaria!

  19. Ep011 - You're wearing your ring wrong??

    Join us as we speak with our friend Petya who was accused by a local jeweler of "wearing her ring wrong" - and find out what she ended up doing about it!

  20. Ep010 - Planet Customer Experience goes to Disney - how Booga got returned!

    Join us as we talk about an experience Brian had many years ago at Walt Disney World with his son and how he lost - and found - his beloved friend Booga!

  21. Ep009 - All I wanted was a new phone!

    Join us as a listener shares his experience with trying to get a new phone, switching to a new carrier, and getting pulled back into the world of his old carrier - and not in a good way!

  22. Ep008 - Getting a Gift Basket from FedEx?

    Our friend Sarah joins us to talk about an experience with FedEx that showed her how customer experience can change our perception of failure - with an extra surprise at the end!

  23. Ep007 - How to get a call from a Vice President of Legal at your Internet company

    Join us as our friend Eric shares his story of five months of frustration culminating in a call from the VP of Legal from a well-known internet provider!

  24. Ep006 - Where did this dog treat come from?

    Join us as our friend Gillian shares with us two stories related to her dog Georgia - and how not blaming your customers can help you recover from a bad experience!

  25. Ep005 - Have you tried re-booting your car?

    Join us as our friend Seth shares a story about trying to re-boot his car as he navigated both terrible and excellent customer experiences!

  26. Ep004 - Eating Snickers before Plastic Surgery?

    Join us as our friend Cammy shares a remarkable experience with a doctor, a Snickers bar, and some scary plastic surgery!

  27. Ep003 - Married with... noodles??

    Join with us as we talk to Brian's daughter Mari about her "hangry" experience trying to get some noodles, and a wonderfully customer-focused experience with her wedding reception venue!

  28. Ep002 - Do you have $200 in your pocket?

    Join us as we speak to Dilyana’s sister Mickey about a disastrous basement project and ways to NOT use that extra $200 in your pocket!

  29. Ep001 - Travel and a Box of Chocolates!

    Join us for our first episode where Dilyana talks about a frustrating experience with a travel agency and Brian shares a delightful experience with a box of chocolates!

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ABOUT THIS SHOW

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!

HOSTED BY

Brian Bruner

CATEGORIES

business

Frequently Asked Questions

How many episodes does Tales from Planet Customer Experience have?

Tales from Planet Customer Experience currently has 29 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.

What is Tales from Planet Customer Experience about?

Join us as we share stories (both good and bad) about experiences we have had as customers - from airlines to grocery stores and everywhere in between!

How often does Tales from Planet Customer Experience release new episodes?

Tales from Planet Customer Experience has 29 episodes. Check the episode list to see recent publication dates and frequency.

Where can I listen to Tales from Planet Customer Experience?

You can listen to Tales from Planet Customer Experience on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.

Who hosts Tales from Planet Customer Experience?

Tales from Planet Customer Experience is created and hosted by Brian Bruner.
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