PODCAST · business
The Big Red Podcast
by The Big Red Pod
Support Ops and How the Frontline Impacts the Bottom Line.
Episodes
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Episode 18: You Wouldn't Like Him When He's Angry... But We Love It!
Grab tight and buckle up while Tristan shares his airport misadventure when CrowdStrike broke the world for a couple days. But have no fear! He made it home - just barely. We also dig into a recommendation from our friend Lazlo in Hungary on preventing attrition. Hi Lazlo!
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Episode 17: We've gone to the Darkside
In this episode we continue our conversation on if high CSAT leads to lower employee retention, Tristan gets mad and wants you off of his lawn, and we end with the most uplifting realization that nothing matters and there is no hope
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Our First 'Mini-Sode' - 2x's The Mediocrity in Half the Time!
Come hang out with us while we half-ass an episode and then call it a mini-sode! Thanks to The Longest Johns for bring Sea Shanties to The Big Red Pod!
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Episode 16: Skills? Where We're Going, We Don't Need Skills.
Hold onto your seats, folks—Lindsay's actually prepared for once, and we're hittin' 88 miles per hour into Reddit usernames and tackling Tristan’s hot take on the “unskilled” world of customer service. No DeLorean needed.
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Episode 15: Tristan's Amnesia, Fair Wages, and Love Letters to Customers
Come hang out with the Big Red Pod while we dig into our spotty memories, the importance of paying fair and livable wages, and how to build lasting and impactful relationships with your customers. Enjoy!
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Episode 14: Brain Chips & the Worlds First Karen......and Lindsay needs to lock her door when we record
Holy moly, what an episode. Lindsay leaves it up to Tristan and Dallas to come prepared and we all pay for that decision. Come chill with us while we dig into brain chips, our boys Ea-Nasir and Nanni in Mesopotamia (yes, seriously, we talk about ancient history. Sorry), and we get to meet the…
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Episode 13: There was a chatbot, told a lie, AI-Ai-ohhhhh
We're back! In this episode we dig into Lindsay's epic journey to running a marathon and what happens a chatbot goes bad. Tune in and hang out!
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Episode 12: Follow Me if You Want to Lead. Part 2... Kind of
Join Lindsay, Tristan, and Dallas while we ramble our way through the second(ish) part of our exploration of leadership archetypes!
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Episode 11: Follow Me if you Want to Lead...
Join us in our analyzing of leadership qualities!
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Episode 10: Buzzwords - Let's Circle Back to This and Put a Pin In It
Come hang out with the Big Red Podcast where we dig into corporate buzzwords and how to "navigate" working with difficult people!
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Episode 9: We Got You're Stinkin' Culture Right Here
Come hang out with Lindsay, Tristan, and Dallas as we dig into a listener requested episode ('sup JPad!) . We're diving deep on culture - what do you look for, how do you know you've found a good spot... and as always, when to bail.
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Episode 8: Mighty Morphin Part Deux - The Saga Continues
Come and join Lindsay, Tristan, and Dallas as we wander through Part Deux of our exploration of the archetypes of Customer Support! Last week we met the players, this week we talk about working with them - good, bad, and ugly!
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Episode 7: Mighty Morphin' Support Squad Assemble!
Join us today as we meet the Mighty Morphin' Support Squad! Lindsay, Tristan, and Dallas dig into the archetypes of folks that are drawn to work in Customer Support: who they are, how we work with them... and which ones we are!
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Episode 6: GOOOOOAAAAAAAAALLLLL(s)!!!....and how to prioritize them
Fires happen. Deadlines shift. How do you manage personal goals, team goals, KPI's, OKRs and all that fun stuff... while fighting fires left and right? Listen to find out how Lindsay, Tristan, and Dallas manage this craziness.
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Episode 5: Let Me Speak to the Manager
Come hang out with the Big Red Pod as we dig into the good, the bad, and the "I want to speak to your manager" customer archetypes!
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Episode 4: And How Does That Make You Feel?
Whoo! It's been a while, but we're back. Enjoy this episode about feedback - it's always a gift. And this is our gift to you.
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Episode 3: We're Gonna Need a Bigger Org...
Come along with Lindsay, Tristan, and Dallas as we dig into what the hell Support Operations is anyway.
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Episode 2: Attack of the Apologies
Mistakes happen. How do you own them? How do you deal with them? And what do you do when others make them? Listen in to find out what shenanigans Lindsay, Tristan, and Dallas have gotten themselves into, how they get themselves out, and what the lessons they've learned along the way!
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Episode 1: Ctrl+Alt+Career: An Intro to The Big Red Podcast, the Hosts, and an AI Nerdfest
An introduction to the Big Red Podcast, who we are, and what we do. We also spend some time nerdin' out on AI: where it's going, how it could impact support operations type careers, and more.
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ABOUT THIS SHOW
Support Ops and How the Frontline Impacts the Bottom Line.
HOSTED BY
The Big Red Pod
CATEGORIES
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Frequently Asked Questions
How many episodes does The Big Red Podcast have?
The Big Red Podcast currently has 19 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Big Red Podcast about?
Support Ops and How the Frontline Impacts the Bottom Line.
How often does The Big Red Podcast release new episodes?
The Big Red Podcast has 19 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Big Red Podcast?
You can listen to The Big Red Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Big Red Podcast?
The Big Red Podcast is created and hosted by The Big Red Pod.
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