Episodes
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Process Palooza Podcast Ep. 9: Optimizing, Transforming, Disrupting - A Process Palooza 2025 Preview
What do continuous improvement, Lean Six Sigma, and artificial intelligence have in common? They’re all converging at Process Palooza 2025—and this episode of The Process Palooza Podcast gives you a front-row preview! Join host Todd Andersen for a lively look at what’s ahead for this year’s…
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Process Palooza Podcast Ep. 8: Lean Six Sigma vs. AI - The Ultimate Webinar Showdown
In this episode, we discuss an exciting offering at UC San Diego's Office of Strategic Initiatives: a new webinar series to foster conversations about continuous improvement, artificial intelligence, and more. Joining us is Laura De La Peña, who previews the upcoming webinar 'Lean Six Sigma vs....
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Process Palooza Podcast Ep. 7: Insights from a Black Belt Instructor - Continuous Improvement from a Bird's Eye View
What makes Lean Six Sigma such a powerful methodology for improving processes and driving efficiency? In this episode, I sit down with seasoned Black Belt instructor Jim Athon to uncover the real impact of these techniques. We discuss the key principles, common challenges, and why mastering Lean...
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Process Palooza Podcast Ep. 6: Inside Process Palooza 2024
This episode of the Process Palooza podcast takes listeners on a journey through the lively and bustling Process Palooza 2024 event, held at UC San Diego. With over 660 registered attendees, the event is a hub for innovators and leaders in business and education. Hosted at UC San Diego, the event...
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Process Palooza Podcast Ep. 5: Systems, Processes, and Addressing Global Uncertainty
We decided it was time to bring AI back into the discussion for this month's episode of the Process Palooza Podcast. To help us do that, we have invited Jon Wade, a professor of practice at the Jacobs School of Engineering. Dr. Wade specializes in systems engineering, a goldmine field for process...
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Process Palooza Podcast Ep. 4: And Now For Something a Little Different!
Join hosts Miguel Rodriguez and Paul Krueger as they deconstruct a major process improvement project currently in the works using the Lean Six Sigma methodology. Ideas and strategies shared in earlier episodes will be applied to an authentic and current implementation! This is a not-to-be missed...
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Process Palooza Podcast Ep. 3: Shifting Your Culture Toward Continuous Improvement
Are you thinking of adopting a continuous improvement strategy for your organization? Maybe your organization is implementing one that will affect you. Thus far on this podcast, we have looked at continuous improvement within the contexts of AI and leadership. In this episode, we are going to…
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Episode 271: This Month In Tech History (May)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." For May, Paul is delving into the history of the first programmable, electronic, general-purpose digital computer: ENIAC. Transcript w/ timestamps: https://bit.ly/4b3vPjM
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Episode 270: Running The Things That Make Things Run with Nick Marangella
Cloud Engineer Nick Marangella joins the pod to discuss: • How he started with ACT at UC San Diego • Working on cloud infrastructure with AWS • Participating in GeekMasters • His love of live music & other extracurricular activities Transcript w/ timestamps: https://bit.ly/49Uh7tU
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Process Palooza Podcast Ep. 2: The Role of Leadership in Building a Continuous Improvement Culture
Ep. 2: The Role of Leadership in Building a Continuous Improvement Culture Building a culture of continuous improvement starts with a singular vision. But where does that vision come from? In this episode, we will explore the role of leadership in directing and modeling major large scale changes...
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Episode 269: This Month In Tech History (April)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." For April, Paul is delving into a topic he is very passionate about: the history of NASA's space shuttle program. Transcript w/ timestamps: https://bit.ly/4av5v1B
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Episode 268: "You Do You" At Studio U with Treb Padula
Senior Education Technology Specialist Treb Padula joins the pod to discuss: • The purpose behind and creation of Studio U • Who can use Studio U • The experience of using Studio U • Studio U success stories Transcript w/ timestamps: https://bit.ly/4cE4END
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Episode 267: The Art of Engineering with Claudio Lombardo
Principal IT Infrastructure Engineer Claudio Lombardo joins the pod to discuss: • His role & the work of the Applications Platform team • The importance of automation and standardization • His passion for music and career as a Sound Engineer • His involvement in the ITS Jam Session Band…
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Process Palooza Podcast Ep. 1: The Evolution of Lean Thinking in the Age of AI
Episode 1: The Evolution of Lean Thinking in the Age of AI Have you ever wondered what planet-shifting generative AI tools mean to the lean mindset? Episode 1 of The Process Palooza Podcast offers a special preview of the March 26 Process PaloozAI Webinar all about this very topic! Special guests...
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Episode 266: This Month In Tech History (March)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." For March, Paul is delving into one of the most pivotal moments in the history of technology: the first successful telephone call, made by Alexander Graham Bell on March 10, 1876....
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Episode 265: A Voice Services Valentine with Veronica Garcia
Veronica Garcia joins the podcast to discuss: • The UC Womxn in Tech committee • Her role as Voice Services Manager • Her career path at UC San Diego • How trainings & conferences have enriched her career • Parenting three teenagers Transcript w/ timestamps: https://bit.ly/49uKX8w
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Episode 264: This Month In Tech History (February)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." For February, Paul is digging into the history behind the famous six-game chess match between IBM's Deep Blue computer and world champion Garry Kasparov in 1996. Transcript (w/...
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Episode 263: Future Focused Planning with Erin Kilburn
Erin Kilburn joins the podcast to discuss: • Her journey from Temp to Director of Project Portfolio Management • Project Management vs. Portfolio Management (vs. Change Management) • Balancing quality and quantity in project and operational work • Which LSS tools she relies upon most • ITS-PRO as…
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Episode 262: The "Dood" Abides with Galen Davis
Galen Davis visits the podcast to discuss: • The Kaltura service and its impact at UC San Diego • Optimizing the use of video in learning environments • The academic study of video games • Life at Stanford and hanging with Chelsea Clinton • The “dood” club Transcript w/ timestamps:...
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Episode 261: This Month In Tech History (January)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." To welcome in the new year, let's introduce a new spin on this series: in each installment, Paul will take a deep dive into one particular historical tech event from a given month. For...
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Episode 260: End of Year CIO Update
For the last podcast episode of 2023, Miguel Rodriguez caught up with CIO Vince Kellen to discuss: • The three most unexpected changes for ITS in 2023 • TritonGPT & Generative AI • The concept of "The Integrative CIO" • How ITS operations & projects can work smarter, not harder • Book & paper...
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Episode 259: This Month In Tech History (December)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." In this episode we learn about some fascinating tech and space related events that took place during the month of December. Transcript (w/ timestamps): https://bit.ly/3t4J1UK
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Episode 258: Catching Up With Ed Tech Services
Senior Director of Educational Technology Services Dan Suchy joins the podcast to discuss: - ETS’s “defining moments” and challenges of 2023 - Navigating operational work day-to-day - His thoughts on growing enrollment at UC San Diego - Change management when improving tech tools - Thoughts on AI…
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Episode 257: Behind the Scenes with ShipCIS
Mark Hersberger sat down with SIO Information Systems Analysts Daniel Volpe and Eugene Vivino to discuss: • How the two came to work at SIO and UCSD • A typical day at sea aboard a research vessel • The food aboard research vessels • The most surprising things that have happened to them at sea •...
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Episode 256: This Month In Tech History (November)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." In this episode we learn about some fascinating tech events that took place during the month of November. Transcript (w/ timestamps): https://bit.ly/3Qt4Kxy
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Episode 255: The Custom Applications Handler with Joey Miller
Get to know Joey Miller, Senior Applications Programmer on the HCM team. He discusses: • His role handling 40-50 custom applications • What brought him to work at UC San Diego • Moving to Arizona and becoming a new homeowner • Participating in LLP Transcript w/ timestamps: https://bit.ly/3tIKUqd
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Episode 254: This Month In Tech History (October)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." In this episode we learn about some fascinating tech events that took place during the month of October. Transcript w/ timestamps: https://bit.ly/3SmyyhZ
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Episode 253: This Month in Tech History (September)
Paul Krueger is back to guide us on another technological trip through time with "This Month in Tech History." In this episode we learn about some fascinating tech events that took place during the month of September. Transcript (w/ timestamps): https://bit.ly/3ZrwoyL
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Episode 252: All About AI with Jack Brzezinski
Get to know Jack Brzezinski, our new AI solution architect. He discusses the: • Evolution of AI • Current state of AI and potential in higher ed • Roadmap and goals for his role Transcript (w/ timestamps): https://bit.ly/3EFzRAd
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Episode 251: This Month In Tech History (August)
Although The Current podcast has been enjoying its European-style August break, our intrepid tech historian Paul Krueger never rests! Paul is back to guide us on another technological trip through time with "This Month in Tech History." In this episode we learn about some fascinating tech events...
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Episode 250: This Month In Tech History (July)
Paul Krueger guides us on another technological trip through time with "This Month in Tech History." The Apollo 11 spacecraft blasted off on July 16, 1969, landing safely on the moon four days later on July 20. In this episode we delve deeper into the Apollo 11 mission and learn about some other...
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Episode 249: The Submariner with John Gunvaldson
Paul Krueger caught up with John Gunvaldson to discuss: • His 24 years as a Navy submariner • Working at a Dot Com in the early 2000s • What he does as a Systems Integration Engineer with IT Services • Getting the Harley Davidson motorcycle he’s always wanted Transcript: https://bit.ly/46OjtKw
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Episode 248: CIO Update
Miguel Rodriguez caught up with CIO Vince Kellen to discuss: • IT Services accomplishments in 2023 • Student Information System (SIS) updates • Chancellor Khosla's priorities for IT Services • AI's place and impact within IT Services • The role of IT Services in keeping up with UC San Diego's...
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Episode 247: Taking On The Tech Hub
Business and Technical Support Analyst Erika Zuniga visits the pod to discuss: • Her varied IT roles working with Robert Half Technology • Jumping into working the Tech Hub at The Hive • The challenges of being a woman "in the field" for IT Services • Her twin boys and her obsession with dragons...
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Episode 246: This Month in Tech History (Sally Ride edition)
Paul Krueger takes us on another technological trip through time with "This Month in Tech History." In June of 1983, Sally Ride became the first American woman in space. Given her ties to UC San Diego and her importance in the history of space exploration and physics, we've decided to make her…
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Episode 245: Diving Into Database Administration
On today’s podcast Suzanne Papp chats about: • Her circuitous path from student to employee at UC San Diego • The role of a Database Administrator, automating DBA functions and SNOW ticket advice • Looking forward to attending the Splunk .conf23 • Taking up drawing, dropping the recorder and…
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Episode 244: This Month In Tech History (May)
Paul Krueger takes us on another technological trip through time with "This Month in Tech History." Eureka! In this episode we illuminate major discoveries and inventions throughout the years that have occurred during the month of May. Transcript: https://bit.ly/3ODwz6T
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Episode 243: UC Tech 2023
UC Tech 2023 is right around the corner. Ever wondered what makes this event special and what goes into planning it? Hear from our leadership panel: • UCOP CIO Van Williams • UCSF CIO Joe Bengfort • UC Berkeley committee member Faye Snowden As they discuss: • The vision for the UC community of...
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Episode 242: More Than Just A Help Desk with Jenny An
Join Jenny An and Miguel Rodriguez as they discuss: • Jenny's role with the IT Service Desk and how she has defined it as a manager, trainer, and process documentarian • How the Service Desk goes beyond IT support to empower UC San Diego's student body • The Service Desk's purpose as a critical...
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Episode 241: Sophocles & Software Engineering
Noted raconteur and original pod guest Harrison Watts returns to: • Reflect on the age of COVID • Describe his current and past work at UC San Diego • Explain how he morphed from a classical languages major into a techie • Relive his recent triumph at Process Palooza • Recount how he recently...
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Episode 240: Preparing for Performance Appraisals
Get to know new IT Services HR business partner Sara Turner as she discusses: • The 2022-2023 Employee Performance Appraisal process • Annual goal setting tips • Her background leading up to working at UC San Diego • Fostering cats during "kitten season" Transcript: https://bit.ly/41FPZez
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Episode 239: This Month In Tech History (April)
Paul Krueger takes us on another technological trip through time with "This Month in Tech History." Space is the place but Earth is worth talking about too! On this episode we explore the depths of our solar system, computing innovations and some key events from human history. Transcript:...
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Episode 238: Developing & DataHub
Rocky Mankini drops by the podcast to talk about: • His journey from Computer Lab Assistant to DevOps Engineer • Working at UCLA vs. UC San Diego • DataHub and Kubernetes clusters • Magic: The Gathering and pet tortoises Transcript: https://bit.ly/3zFRldb
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Episode 237: A BSA Apprenticeship
On today’s podcast Husnaa Jamshed discusses: • Working as an IT Services student employee for 3 years • Learning the ropes as a business systems analyst • Participating in IT Services’ BSA apprenticeship program Transcript: https://bit.ly/42uBBqJ
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Episode 236: This Month In Tech History (March)
Paul Krueger takes us on another technological trip through time with "This Month in Tech History." They say necessity is the mother of invention. It seems that March needed to outdo February in terms of tech history, so in this episode we're highlighting key inventions throughout the years....
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Episode 235: On Board with OnBase
Ashley McMullen visits the pod to discuss: • Her experience working as a bouncer • Her pathway to UC San Diego • The evolution of the OnBase solution • Coaching youth sports and antique hunting Transcript: https://bit.ly/3ZPvL11
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Episode 234: Translating LSS to Operational IT
In this crossover episode with the Just in Time Café podcast, our own Miguel Rodriguez caught up with Lean Six Sigma expert and Process Palooza MC Tracy O’Rourke to discuss: • Hearing, speaking and thinking lean • Removing barriers to joy • Bringing “invisible” processes to light • Respecting...
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Episode 233: IT Starts With Recruiting
Sophia Nasrallah joins us to discuss: • The biggest challenges recruiting for IT Services • How EDI guides the recruitment process • Ways to bring better talent into IT Services • Recruitment successes of the past year Transcript: https://bit.ly/3ILKh4h
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Episode 232: This Month in Tech History (February)
It's one small step for man, one giant leap for Paul Krueger, as he takes us on another technological trip through time with "This Month in Tech History." February is chock full of space related events, so strap on your jetpack and grab a packet of tang as we learn about key moments in the…
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Episode 231: Asset Management Snapshot with Kenny Li
Kenny Li joins the pod to discuss: - How things are going with Hardware Asset Management - A new collaboration with the Bookstore - The ServiceNow Virtual Agent - A trip to Big Sur and the joy of photography Transcript: https://bit.ly/3HMBihC
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