PODCAST · technology
The Debrief by incident.io
by incident.io
In The Debrief, you'll hear conversations with engineers, product managers and founders about the ins and outs of incident response. Whether you're looking for actionable advice from folks who have been there or relatable stories, you'll find it on The Debrief.
Episodes
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2025 founders year in review: insights, highlights, and future plans
Three founders, one kitchen table, and a very honest end of year conversation. In this episode we look back on 2025, from moving continents and growing the company at pace, to ski trips that probably should not have happened, live demos that absolutely could have gone wrong, and the small moments...
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Beyond the Code: How we're shipping faster with Claude Code and Git Worktrees
We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Product Engineer Rory B. and CTO Pete discuss how we’re using Claude Code and Git Worktrees to allow engineers…
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Beyond the code: Shipping faster with AI with Leo P.
We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, we chat with Product Engineer Leo about how we’re using AI tools like Claude Code to ship more product, more...
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Beyond the code: On-call, Claude, and cinnamon buns with Leo P.
We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build atincident.io. In this episode, we chat with Product Engineer Leo about her time building On-call, our favorite engineering tooling, and what…
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Beyond the code: Coffee, copilots, and building AI with Rory
We’re running a short mini-series on The Debrief podcast called Beyond the code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Norberto Lopes and Rory Malcolm discuss Rory's journey as a product engineer at incident.io, focusing on his...
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Beyond the code: Inside the Response team with Kelsey
We’re running a short mini-series on The Debrief podcast called Beyond the Code, where we interview our engineers about what it’s really like to build at incident.io. In this episode, Alicia chats with Kelsey, a long-time product engineer on the Response team. They dive into Kelsey’s journey from...
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Building an AI incident responder
Join us for a deep dive into how incident.io is leveraging AI to build an intelligent incident investigator. Our guests, Ed and Lawrence, share insights on building AI-powered investigations that help teams to leverage huge amounts of data and signals to respond faster and more effectively.
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2024 year in review with the incident.io founders
In this episode, Stephen, Pete and Chris take a look back at 2024 at incident.io — reflecting on the year’s personal milestones, company-wide changes, and how the product has evolved along the way. And as is customary, there's plenty of the usual good-natured humor along the way too.
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Debriefing on the Crowdstrike incident
In this episode, hosts Norberto and Lawrence discuss the recent CrowdStrike incident that began on July 19th. You won't find any backseat commentary on the technical specifics, but instead a deep dive into the things we care about incident.io, like communication, their over response and proactive...
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Short-lived teams, sweating the details and zero bugs: How Linear raises the bar
This week, we're talking to Sabin Roman, engineering manager at Linear, to talk about processes that sit behind building their product. We cover how they build teams around planned work, how their "goalie" role works to protect teams from unplanned work, the zero bugs policy they've introduced…
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Behind the streams: How Netflix uses incident.io to drive reliability across their organization
This week we sit down with Hank Jacobs, Staff Site Reliability Engineer at Netflix to discuss their deployment of incident.io across their organization. Among other things, we discuss how great UX has allowed them to roll out to hundreds of teams in months, how they have more entries in their...
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Scaling into the unknown: growing your company when there's no clear roadmap ahead
During a recent episode of The Debrief, we spoke with Jeff Forde, Architect on the Platform Engineering team at Collectors, about building an incident management program at various stages of growth. In that episode, we called it growth from zero to one, one to two, and two to three. But what...
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Why you shouldn't take a cookie-cutter approach to incident management with Toby Jackson of Future
This week, we have a really fun conversation lined up. For this episode, we chatted with Toby Jackson, Global SRE Team Lead at Future, about why it’s a bad idea to take a cookie-cutter approach to incident management or, put another way, why it’s not a good idea to treat all incidents alike. In…
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Why speed of iteration made buying incident.io the right choice with John Paris of Skyscanner
This week, we're sharing an extra special episode. It's no secret that the decision to buy or build isn't exactly a straightforward one. And the decision you make can be influenced by a ton of factors. But the fact is that in some instances, buying can make more sense than building, and in…
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Building AI features? Don't forget your product principles
It’s fair to say that AI is here to stay. So, as companies grapple with this reality, they’re putting their best foot forward to build AI features that really make a difference for their customers. But should you be building these features if there’s no obvious fit in your product? And even if...
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Using clinical troubleshooting to diagnose incidents faster with SRE Dan Slimmon
It’s no secret that teamwork is one of those things that, when done right, can make a world of a difference. So sometimes, when responding to a particularly complicated incident, it can be best to bring a team together to figure out what’s going on and work towards a fix. But it’s not enough to...
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Running better incidents from start to finish with Viktor Stanchev of Anchorage Digital
Whether you’re a seasoned vet when it comes to incident response, or just getting started out, it can be easy to fall into the trap of doing too much all at once. And it just makes sense. Incident response is one of those things that doesn’t have a single, perfect formula, so teams can be left...
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Why "why" is the wrong question to be asking after incidents with Dennis Henry of Okta
In last week’s episode of The Debrief, we had on Colette Alexander, Director of Engineering at HashiCorp, to discuss some of the myths around incident response. In that conversation, one of the myths we spoke about was the idea that asking “why” is better than asking “how.” And how, in reality,...
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Dispelling the myths around incident response with Colette Alexander, Director of Engineering at HashiCorp
What if we told you that everything you thought you knew about incident response was wrong. Well, at least some of it. That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making...
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Why building a strong culture of engineering is worth the effort
Whether you’re a seasoned company with 10+ years of operations, or a startup that’s just getting off the ground, making sure you have a good culture of engineering is really important. Not only will this have a significant impact on the folks on your team, it’ll make a big difference with hiring....
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On-call was just the beginning—reflecting on Q1 2024 at incident.io
Q1 2024 is officially behind us. So we figured that it was a great time for a bit of reflection on the exciting start to the year. In this episode, we sit down with our founders, Stephen, Chris, and Pete, to get a bit of perspective on how the last three months played out. We chat about On-call,...
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Building trust through incident communication with Adrián Moreno, VP of Engineering at SumUp
Today, good incident communication isn't a nice to have—it's an absolute must. But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, Adrián Moreno Peña, to get his perspective on how organizations of all sizes can share stellar comms no matter...
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Meet our VP of Engineering: Norberto Lopes
Recently, we introduced our very first VP of Engineering, Norberto Lopes, to incident.io. As with all of our new joiners, we thought it would be helpful for folks to get acquainted with who exactly he is! So in this episode of The Debrief, we'll do exactly that. We sat down with Norberto to ask...
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How to level up your incident management program with Jeff Forde of Collectors
Today, incident management is a core part of organizations, both big and small. But what if you don't have an established incident management program, where do you start? Or what if you already have a program, but you're looking to optimize it a bit? Where do you start in that case? Consider...
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Introducing incident.io On-call
This is on-call as it should be. The secret's out. The world can finally know. incident.io On-call is here. Naturally, a lot of you may be wondering: why and why now. So to help answer those questions, we sat down with Chris and Pete, two of our co-founders here at incident.io to get a bit of...
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AI can help you never forget incident follow-up actions again
Noting follow-up actions is really important at the end of the incident response process. The problem is that it can be really easy to overlook certain actions or forget to do them entirely. With Suggested Follow-ups, this is now a thing of the past. In this episode, you'll hear from Rob, the...
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Making incidents less painful with Kerim Satirli of HashiCorp & Lawrence Jones of incident.io
For a lot of teams, incident management can be a bit of a headache. It's stressful. It's not optimized. The whole process can feel like it's being held together with tape. Worst of all? Responders are the ones feeling the brunt of it. But in reality, your customers are, too. Think about it:...
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How we built a "game changing" AI assistant feature
Imagine an AI assistant that could automatically surface a whole host of useful incident response data points with just a prompt. Well, you won't need to imagine for much longer. That's exactly what we built in Assistant, one of our newest features powered by AI. In this episode, you'll hear from...
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Stale incident summaries? AI can fix that for you
Incident summaries are the source of truth for responders joining an incident at any point. But the reality is that with so many things happening at once—like needing to respond to the actual incident—updating these summaries as things play out can fall by the wayside. Enter, Suggested Summaries,...
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Why we killed our Slackbot and bought incident.io with Michael Cullum of Bud Financial
For financial services companies, good incident management is absolutely critical—maybe more so than in other industries. So, for Michael Cullum and his team at Bud Financial, the choice to build an incident response tool felt right for them in the moment. But very quickly, Michael and the team...
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Using AI to understand incident similarity
Recently we went live with one of our biggest product launches to date AI. And this product was unique in that it was broken up into four smaller projects: Related incidents Suggested summaries Suggested follow-ups Assistant So naturally most folks might be wondering: What were the biggest...
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incident.io, say hello to AI
This week was a particularly exciting one for us at incident.io. We launched not one, not two, but four AI-powered features to help folks get the most out of their incidents. Assistant Suggested summaries Suggested follow-ups Related incidents In this episode of The Debrief, we sit down with Ed...
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A year in review—2023 at incident.io
What a year 2023 was at incident.io! While it's hard to summarize 365 days, a few things stand out: We launched a bunch of new products like Catalog and Status Pages. We hired a ton and we're now sitting at nearly 80 employees as of December 2023. We expanded into the U S opening up a brand new...
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Incident management for data teams
If you're on a data team, have you ever considered using an incident management tool to respond to pipeline issues? If the answer is no, then you might want to check out this episode. Here, we chat with Jack, Data Analyst at incident.io, to better understand why data teams can—and should—look to...
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Why the Product Responder is our superpower
At incident.io, we like to push the pace to deliver feature requests and bug fixes quickly. What's one of the things that helps us move with pace? The Product Responder role. In this episode, we sit down with Sam Starling, Product Engineer, to talk about this crucial role and how it, ultimately,...
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How to run meetings that don't suck
In this interview, we chat with Lisa Karlin Curtis, Tech Lead at incident.io, about running meetings that, well, don't suck. In it, she gives actionable advice for running your own meetings, emphasizes why empathy in the workplace is important, reflects back on bad meetings she's run, and more....
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Building a Status Page product teams actually love
Earlier this year, we launched our Status Pages product. In this episode, we chat with one of the product engineers on that project, Dimitra, about how that launch went. We discuss: What it was like working on such a big project What the team learned What it was like collaborating...
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Practical advice for engineering managers
In this episode, we chat with Alicia Collymore, Engineering Manager at incident.io, about advice she'd give EM's to be successful in their roles.
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Managing incidents in a growing organisation
In this week's episode, we're joined by Matt Huxtable, CTO at Ziglu (an e-money issuer, offering a variety of digital finance services, particularly well known for its cryptocurrency services). Matt talks about how the engineering team at Ziglu has evolved over time, building an agile culture and...
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How communication can make or break your incidents
In this episode, Pete and Lisa discuss why great communication is essential to the success of any incident management process. From keeping your wider team in the loop to minimise disruption, to using customer communication to strengthen your brand when things go wrong, the team share their...
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The founder's story: a trip down memory lane
In this podcast, the three incident.io co-founders Stephen, Chris and Pete take a trip down memory lane, revisiting the story of how they came to found incident.io and the major milestones of the first 12 months in business. Key topics/timestamps: [01:36] The origins of incident.io [07:00]…
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Building an incident management process
In this podcast, our panellists discuss the foundations that any team needs to put in place when designing their incident management process. Starting from the basics of defining what we really mean by an incident, to how to set your severity levels, roles and statuses, Chris and Pete share their...
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How to build a successful on-call team
In this podcast, our panellists discuss what it means to build a successful on-call team. Drawing on their experiences at fast growing start-ups and scale-ups, incident.io co-founders Pete and Chris cover everything from who should be on the rota and how to build a compassionate on-call culture…
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ABOUT THIS SHOW
In The Debrief, you'll hear conversations with engineers, product managers and founders about the ins and outs of incident response. Whether you're looking for actionable advice from folks who have been there or relatable stories, you'll find it on The Debrief.
HOSTED BY
incident.io
CATEGORIES
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Frequently Asked Questions
How many episodes does The Debrief by incident.io have?
The Debrief by incident.io currently has 43 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Debrief by incident.io about?
In The Debrief, you'll hear conversations with engineers, product managers and founders about the ins and outs of incident response. Whether you're looking for actionable advice from folks who have been there or relatable stories, you'll find it on The Debrief.
How often does The Debrief by incident.io release new episodes?
The Debrief by incident.io has 43 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Debrief by incident.io?
You can listen to The Debrief by incident.io on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Debrief by incident.io?
The Debrief by incident.io is created and hosted by incident.io.
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