The Flock and Gather Podcast

This week we sat down with Bart Foreman, Founder and Marketing Magician at CXBeauty.io, to talk about customer experience and why clients keep coming back to your facility for how you make them feel. We also get into what AI means for salons and spas right now, including voice phone answering technology that picks up when you can't, actually engages with your clients, and costs far less than you'd expect.

The proper business insurance is critical not only as a business owner or manager, but to your facility and people. Workers Compensation, General and Professional Liability, why you may need your auto on your business policy and so much more. Digging deep for the right kind of insurance is critical and making sure there is no gap in coverage!

In this episode, we chat with Christian from Marsh Insurance.  Marsh Insurance provides personal and business insurance to our 125,000 members of the Spa Industry Association. Today's conversation covered the need for health insurance, life insurance, and dental/vision insurance. It's so important to make sure you are buying the right kind of insurance.

In this episode, we chat with Alexa from Earth Astrology about astrology and its growing role in the modern wellness industry.  We explore what an astrology reading actually entails, how self-study through astrology can lead to powerful insights about yourself, and why wellness centers, spas, and holistic groups across the country are adding astrological offerings to their menus.

In this episode, we sit down with Lisa Rossmann, Chief Corporate Spas & Innovation Office at Hand & Stone. Lisa's a true industry leader who made a bold career pivot from finance into the beauty and wellness space. Today, she oversees 675+ spa locations across North America as a multi-unit franchise owner and she's here to share the insights that got her there.

A conversation with John Harms, Founder and Chairman at MEEVO Software formerly Millennium. They have 40 years of developing state of the art software for spas and salons, are hugely customer service oriented and have joined the AI revolution in keeping their software technologically up to date!

Allan chats with Nuttha Goutier from Sabai Thai Spa. sabaithai.com

Allan chats with Niko Kovacevic from Make It Marketable https://makeitmarketable.net/

Allan chats with guest Drew Coleman, Vice President of DMK Skincare! For over 50 years, DMK Skin Care has remained at the forefront of paramedical skin revision. Operating in more than 37 countries, DMK is dedicated to building client confidence from the inside out. By utilizing their signature four-step philosophy—Remove, Rebuild, Protect, Maintain—they deliver a global standard of excellence through world-class skincare and nutritional supplements.  dannemking.com