PODCAST · business
The Guild Dispensary
by Pharmacy Guild of Australia
Welcome to the Guild Dispensary, the pharmacy podcast where we dispense the latest news and updates from the Guild, and you get to hear from industry experts on business- and pharmacy-related topics.
Episodes
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Making Clinical Governance Practical - Chantelle Turner - Turn Pharmacy Leadership
Clinical Governance – we all know about it, but what is it really, why does it matter, and how can we move beyond just ticking boxes to make it a practical, impactful part of our everyday work? Chantelle Turner is a Pharmacist Leadership Coach at Turn Pharmacy Leadership, and joins the show to...
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Guild Pharmacy of the Year - Excellence in Professional Innovation Winner - Narrabri Pharmacy - Karen Carter
Hear from Excellence in Professional Innovation winner at the Guild Pharmacy of the Year, Karen Carter from Narrabri Pharmacy. Karen will delve into the pharmacy's journey from overcoming workforce challenges to improving and implementing new services. You'll uncover the strategies driving…
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How to Successfully Implement Holter Monitoring as a Service - Grace Lee - Capital Chemist O’Connor
This week is Heart Week! Heart Week provides an opportunity for health professionals and the Australian public to start a conversation about heart health and take positive steps to reduce their risk of heart disease. One health professional contributing to better heart health is Grace Lee from...
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2024 Guild Pharmacy of the Year Winner - Capital Chemist Southlands - S2 E4
The Guild Pharmacy of the Year Award recognises pharmacies that are leading the way in providing innovative and optimal healthcare for members of their community. This year's winner is none other than Capital Chemist Southlands, who took home the 'Excellence in Business Management’ category as…
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Pharmacist Support Services Are Here For You - S2 E3
We all know the last few years have been tough on pharmacists. From COVID-19 to bushfires and floods and financial uncertainties, there seems to always be something going on. In this episode we will hear an interview with Kay Dunkley, Executive Officer at Pharmacists’ Support Service, and Curtis...
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Closing the Gap in Pharmacy - Georgina Twomey - S2 E2
Close the Gap is an important awareness day that aims to close the health and life expectancy gap between the indigenous and non-indigenous. As a pharmacist and pharmacy owner, what role can you play in helping close this gap? Today we speak to Georgina Twomey, the Managing Director at Alive...
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2024 Rental Report and Industrial Relations Legislation - S2 E1
As a business owner, you know that renewing a lease can be a crucial decision. Rent is the biggest expense for most pharmacies, so you want to make sure you get it right. But how do you ensure you're getting the best deal? What factors should you consider when negotiating a lease? And how can you...
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PBCN Podcast - Best Bits Volume Eleven- Ep 138
In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through…
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PBCN Podcast - Best Bits Volume Ten - Ep 137
In 2023, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through…
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Understanding and Managing Aggressive Behaviour in the Pharmacy - Mark Oostergo - Australian Psychological Services - Ep 136
Having to deal with aggressive or stressed customers is an unfortunate reality when working in community pharmacy during the holiday seasons. How do you help your staff manage hostile interactions while prioritising the safety of themselves and other patients? How can you, as a manager, create an...
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How To Do Right When Something Goes Wrong - Hayley Smilie - PDL - Ep 135
As more services and procedures are introduced into pharmacy, so is the chance that something eventually goes wrong, and an incident report must be made. Hayley Smilie, from PDL, is the person on the other side of the incident reports. As a professional officer and a pharmacist herself, Hayley…
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Compounding - Where Innovation Meets Patient-centered Care - Jack Hammond - Ep 134
Nowadays, most medication is mass produced. However, what if a patient has a condition where the stock-standard medicines aren't available? That’s where our compounding pharmacists step in. In this episode, we dive deep into the fascinating world of compounding. How are customised medications…
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TELUS Health EAP – A Wellbeing Toolbox In Your Pocket - Kylie Hancock and Shayne Dearling - Ep 133
We’ve all had that moment of wanting to speak to someone about something that bothers us, but not knowing who to turn to, or if our issue is even big enough to be taken seriously. In this episode, Kylie Hancock and Shayne Dearling, are here to shed light on an invaluable resource that's often...
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2023 Pharmacy Assistant of the Year winner – Colby Diek - Ep 132
Colby Diek originally had no thoughts on working in pharmacy – yet here she is now, taking home the crown as the 2023 Pharmacy Assistant of the Year! Stumbling into pharmacy by chance, 20 years ago, Colby has grown to love everything about it. In this episode, we hear from Colby about her journey...
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Full Scope in Action – What it Means For Your Business - Ep 131
We return to a panel of Australian and international pharmacists, some of whom are trained as prescribing pharmacists, who spoke at the APP conference in March 2023. This panel session took a deep dive into the experiences of prescribing pharmacists in the UK, discussing how pharmacists need to...
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Understanding Arthritis - Ultan O’Dwyer - Arthritis Queensland - Ep 130
Ultan is the General Manager at Arthritis Queensland, an organization committed to improving the lives of those suffering from arthritis and other musculoskeletal conditions. In his role at Arthritis Queensland, Ultan has been instrumental in driving forward initiatives aimed at education, policy...
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Empowering Pharmacy Success - Navigating Underperformance with the Situational Leadership Model - Simon Fletcher - Ep 129
Simon Fletcher is a true guru when it comes to managing underperformance in teams and, in this episode, will focus on just one tool of many - the Situational Leadership Model. Simon has a ton of experience in leadership and knows the ins and outs of teamwork and motivation. Level up your…
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Enhancing The Patient Experience Through Social Media - Sarah Rendell - Peak Strategies - Ep 128
Can having a robust social media presence actually contribute to a better pharmacy patient experience? The answer is yes! By engaging and interacting with patients online, pharmacies can foster a sense of trust, care, and accessibility. After all, in today's digital age, a thriving social media...
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What Patients Say About Australian Healthcare - Stephen Mason - Australian Patients Association - Ep 127
Learn what patients think of Australian healthcare. Our guest, Stephen Mason, Chief Executive Officer at the Australian Patients Association, takes us through the results of the recent Australian Healthcare Index. The Australian Healthcare Index provides a pulse check on healthcare in Australia...
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Nurturing Pharmacy Staff - A Prescription for Success - Lucinda Marks - Capital Chemist Calwell - Ep 126
Every pharmacist knows the importance of excellent patient care in pharmacy and the vital role pharmacists play in ensuring patient safety. However, something that is just as important is prioritising the well-being and professional growth of your pharmacy staff. Joining us in this episode is...
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Preparing Your Pharmacy For EoFY - Emma Brown - RSM - Ep 125
We’re bringing you a helpful and timely session that was presented at a recent PBCN webinar about making sure your pharmacy is prepared for tax season. Emma Brown, Principle at RSM, helps simplify and demystify tax processes to help you maximise returns. Among a myriad of helpful tips and tricks...
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Nipping It In The Bud - Tools For Dealing With Workplace Issues - James Judge - Ep 124
When it comes to people management, there might be nothing worse than turning a blind eye and hoping the problem will ‘just go away.’ Our guest today, James Judge, provides practical tools, advice and solutions to address the more ‘curly’ challenges that can arise with staff, in the workplace....
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Small Town, Big Challenge – Taking Over a Rural Pharmacy - Alexander Look - Ep 123
Taking over a small, old pharmacy in a town of just 1,000 people might seem like a challenge, but it’s a challenge that Alexander and Nicholas, at Ouyen Pharmacy, decided to take on. Together, these two early career pharmacists managed to completely turn the pharmacy around, turning it from a...
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The Future Pharmacy Workforce – What Does it Look Like? - Helen O’Byrne - Ep 122
Community Pharmacy faces significant workforce challenges, with no quick fix in sight. How can Community Pharmacy adapt to deal with these challenges? For this PBCN podcast episode, we’re bringing you a session that was held at the Australian Pharmacy Professionals’ conference at the Gold Coast...
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Winner of the 2023 Pharmacy of the Year – Pharmacy 777 Shoalwater - Sam Afsar – Ep 121
Going from being a pharmacy struggling to stay afloat and at risk of shutting down, to turning everything around and becoming a pharmacy recognised for its excellence, Pharmacy 777, in Shoalwater, took home the title of Pharmacy of the Year at this year’s APP conference. Pharmacy 777 also became...
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In Conversation - Guild National President And Both Sides of Politics With Mark Butler and Anne Ruston - Ep 120
This episode comes to you from the Australian Pharmacy Professional Conference, which was held on the Gold Coast from the 23rd to the 26th of March 2023. APP is the largest pharmacy conference in the southern hemisphere with – well normally - up to 6000 delegates attending. But this year a new...
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A Healthy Addition to Your Pharmacy Services - Tara Diversi, President – Dietitians Australia - Ep 119
When you hear the word ‘dietitian’, the first thing you might think about is weight loss management. What dietitians actually do, however, and the role they play in the healthcare sector, might surprise you! This week is Dietitians Week, a week where we spread awareness about what it is…
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Making the Guild Digest Digestible - Anthony Tassone - Ep 118
The Guild Digest is one of the Guild’s priority deliverables for the year, and as this episode goes live, so does the 2023 Guild Digest survey. In 2022, a very special edition of the Digest was published to celebrate 50 years of data-driven insights. This special edition saw the biggest sample…
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Managing the Legal Implications of Unexpected Events - Sarah Stoddart - Vitality Law Australia - Ep 117
This is a recording of a session that was hosted at the 2022 Tasmanian Pharmacy Conference. This conference focused on the potential for community pharmacists to work to their full professional scope in our current rapidly changing environment. When owning a business, unexpected events may throw...
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Transitioning Well to Parenthood - Vanessa Miles and Georgie Chapman - Ep 116
This episode is an important one for anyone undergoing a significant life change or managing those who are. Whether it’s yourself, your colleagues, or your employees, this episode will provide valuable information to help you navigate the change, and all that comes with it. Vanessa Miles, a...
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PBCN Podcast - Best Bits Volume Nine - Ep 115
In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through…
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PBCN Podcast - Best Bits Volume Eight - Ep 114
In 2022, we once again welcomed lots of fantastic guests onto the show who shared some amazing stories, experiences, insights, and advice. With each show kicking off with a short snippet from a guest, an interesting part of the conversation to look forward to, we’ve once again gone back through…
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What Kids Think Their Parents do at The Guild - Ep 113
There was a pupil-free day in Canberra recently and the Guild invited all the employees’ kids to come and hang out at the office. We let Chloe, the host's daughter, chat to the kids and ask them what they think their parents did at work all day. Then, Chloe when and spoke to the parent to get the...
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Managing Stress in Pharmacy, How to Take a Deep Breath - Minky van der Walt - Tempo Therapy - Ep 112
There’s a lot of information out there about how to support mental health and wellbeing in the workplace, but today’s episode offers something a bit different. Our guest, Minky van der Walt, from Tempo Therapy, works with health and education professionals to shift their experience, particularly...
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Fit For Business This Christmas - Brian Walker - Retail Doctor Group - Ep 111
The Christmas season is well and truly upon us! Pre-Christmas sales are forecast to hit $60 billion in the six weeks leading up to Christmas – a staggering figure. But, as the silly season approaches, have you considered how you will activate a retail strategy to keep more margin in your pocket...
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CP2025 Progress Update - David Bruce - Orima Research - Ep 110
The Framework for Change is a key strategic document for the Guild, but more importantly, it’s a guide for pharmacies. In 2018, The Guild embarked on the most significant strategic research project in its history. What was then called CP2025, aimed to forge change and growth pathways for pharmacy...
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Cyber Security Awareness Month 2022 – Horror Stories From The Coal-Face with Andrew McManus- FRED IT Group - Ep 109
It's Cyber Security Awareness Month and we’re taking the opportunity to provide an important refresher about the dangers lurking in the digital world and what we all need to do to protect ourselves, our businesses, and our patients. This year’s theme was “Have you been hacked?” and to wrap up the...
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Recruitment, Retention, Return - Heidi Dariz and Debbie Capuano - Raven’s Recruitment- Ep 108
Unless you’ve had your head in the sand for the past two years, you will be keenly aware of the challenges around recruiting and retaining good staff. You may, or may not, be as attuned with the actual costs involved, financial and otherwise, when staff turnover is high. This episode is full of...
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Are You The Future of Pharmacy? - Lucas Patchett, Melanie Moses, and Brad Butt - Ep 107
We’re sharing a session hosted at the Australian Pharmacy Professional conference, earlier this year. During the session, titled “Are You The Future of Pharmacy?”, we heard from three inspirational business leaders about the stepping stones that led them to this point in their respective careers....
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Pharmacy of the Future - John Jones - Ep 106
Each year, in September, we celebrate World Pharmacists Day. This year’s theme, United in Action for a Healthier World, showcases pharmacy’s positive impact on health around the world. Here in Australia, we saw this play out with the incredible contribution pharmacists made to the COVID-19...
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Painful Conversations - Dr. Hester Wilson – Ep 105
Dr. Hester Wilson discusses painful conversations; those tricky topics around pain medications. Dr. Wilson is a GP in Sydney, an addiction medicine specialist, and chair of the special interest group in Addiction with the RACGP. When it comes to pain, there is often more to the story than meets…
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Delivering NDIS Services - Terri Bakker - Retail Manager at TerryWhite Chemmart - Rosny Park – Ep 104
Terri Bakker, Retail Manager at TerryWhite Chemmart in Rosny Park,Tasmania, manages much more than you might think. Terri is passionate about delivering very important, and perhaps not so well understood, services for NDIS patients. For those who need it, however, it makes a world of difference....
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Meet the 2022-23 NAPSA President - Flynn Swift - Ep 103
The National Australian Pharmacy Students’ Association (NAPSA) represents students from 17 universities nationwide studying either an undergraduate or postgraduate pharmacy program. NAPSA is committed to advocating for Australian pharmacy students to ensure their future is prosperous and their...
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Understanding Pain - Giulia Jones - Pain Australia - Ep 102
It’s National Pain Week and for this episode we are speaking with Giulia Jones, CEO at Pain Australia. Giulia talks to us about what pain is, how it affects people living with chronic pain, and the role pharmacists working in the community can play to help them live better, fuller lives. You…
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Destination Donnybrook – National Diabetes Week in a Rural Health Hub - Rowan Lowe – Ep 101
National Diabetes Week runs from the 10th – 16th July. Said to be ‘the epidemic of the 21st century’, chances are you see patients in your pharmacy on a daily basis who make up the approximately 1.8 million Australians with diabetes. However, have you considered a business model that offers...
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Community Profiling in Practice - Curtis Ruhnau – Emerton Amcal Pharmacy - Ep 100
For our regular listeners, you will recall we recently spoke with John Briggs about how our community pharmacists can be leaders and connect with their local Indigenous communities and play a vital role in supporting indigenous communities. We found this such an insightful conversation that we...
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Men’s Health Week 2022 - Brad Butt - Ep 99
Brad Butt, along-side his work as Managing Partner at Cooleman Court Pharmacy, established Men’s Health Down Under in 2013. Men’s Health Down Under has grown to be the largest men’s health pharmacy clinic in Australia, providing men with professional expertise for specific health issues, without...
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Connecting With Your Local Indigenous Community Through Community Profiling - Johnny Briggs - Ep 98
This week is Reconciliation Week, an important time for Australians to continue to learn about our shared histories, cultures, and achievements, and to explore how each of us can contribute to achieving reconciliation in Australia. The theme for reconciliation week, held May 27 – June 3 is, 'Be...
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Clinical Governance, What Does It Mean For Me - Claire Bekema and Chloe Hennessy - Ep 97
You have heard the term, 'clinical governance' before but not fully understood what it means. However, clinical governance is an increasing area of focus for pharmacies. Clinical governance is also a focus of the Guild. A key component of the Guild’s Centenary Strategic Plan is to prioritise and...
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Heart Week – A Defibrillator Can Save a Life - Scott Carpenter and Nick Salkeld - Ep 96
The statistics are alarming. One Australian has a heart attack or stroke every 4 minutes. Heart Week, from May 2nd to 8th, is a timely reminder to raise awareness about the importance of heart health and Heart Health Checks for more at-risk Australians. If the heart attack isn’t to be prevented,...
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ABOUT THIS SHOW
Welcome to the Guild Dispensary, the pharmacy podcast where we dispense the latest news and updates from the Guild, and you get to hear from industry experts on business- and pharmacy-related topics.
HOSTED BY
Pharmacy Guild of Australia
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Frequently Asked Questions
How many episodes does The Guild Dispensary have?
The Guild Dispensary currently has 100 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Guild Dispensary about?
Welcome to the Guild Dispensary, the pharmacy podcast where we dispense the latest news and updates from the Guild, and you get to hear from industry experts on business- and pharmacy-related topics.
How often does The Guild Dispensary release new episodes?
The Guild Dispensary has 100 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Guild Dispensary?
You can listen to The Guild Dispensary on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Guild Dispensary?
The Guild Dispensary is created and hosted by Pharmacy Guild of Australia.
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