PODCAST · education
The High Performing Dental Team
by Dayna Johnson
Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasn’t long ago that I lived in your shoes navigating the daily challenges of managing a dental practice with the hopes and dreams of having a productive schedule, money in the bank, and getting home on time to my sweet daughter. After 25 years working in the dental practice and 17 years as a certified Dentrix trainer, I found my life’s work helping dental teams 1:1 optimizing their systems and software. If you are looking to create the thriving dental practice you have always dreamed of and empower your high performing dental team, you are in the right place. Let’s get started!
Episodes
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#229 (Replay) Updating Fees in Dentrix
Updating your Dentrix fee schedules? Don't forget your treatment plans! Just because you increase your office fees doesn't mean your existing treatment plan estimates automatically update. In this episode of the High Performing Dental Team Podcast, Dayna Johnson walks you through how to update...
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#228 How Clinical Documentation Helps the Admin Team
Watch the video on YouTube for an easy-to-follow guide to the procedure: https://youtu.be/djbiCfN5rZQ Your clinical notes aren't just for the clinical team. They can make or break your front office workflows, treatment presentations, and dental insurance claims! In this episode of the High...
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#227 Dentrix Month End Task Scheduler: Best Practices & Must-Do Tasks
Watch the video on YouTube for an easy-to-follow guide to the procedure: https://youtu.be/lD5jLMRado0 What if Dentrix could handle some of your most important daily and monthly tasks automatically, without adding another software subscription? Many dental practices overlook the Dentrix Task...
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#226 Mapping Out Your Schedule for Optimized Workflow
Your dental schedule should do more than fill appointment times. It should help patients find you, make online booking easier, support your production goals, and keep your day running on time. In this episode of the High Performing Dental Team Podcast, Dayna Johnson takes one of her favorite...
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#225 Dentrix Membership Plan Setup (Replay): 3 Ways to Manage and Track Your In-Office Membership Plan
Your dental membership plan should make life easier for your team, not create inaccurate reports, unnecessary claims, or confusing Dentrix workflows. In this episode of the High Performing Dental Team Podcast, Dayna Johnson breaks down her best practices for managing an in-office dental…
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#224 End of Year Benfits
Use It or Lose It: How to Find Unscheduled Treatment in Dentrix Before Year-End September is the time to start mining for gold in Dentrix, because your patients may have unused dental benefits and unscheduled treatment sitting right in front of you. In this episode of the High Performing Dental...
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#223 Scheduling Lists Best Practices
If your Dentrix Unscheduled List or Continuing Care List is so cluttered that your team has stopped using it, patients may already be falling through the cracks. In this episode of the High Performing Dental Team Podcast, Dayna Johnson shares what she has been seeing repeatedly during Dentrix...
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#222 Dental Insurance EFTs & ERAs: Get Paid Faster and Save Hours | Interview with Colleen Huff
Dental insurance payments don’t have to be confusing, time-consuming, or difficult to reconcile. If your dental practice is still relying heavily on paper checks and EOBs, understanding EFTs and ERAs could dramatically streamline your insurance workflow and improve cash flow. In this episode of…
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#221 Most replayed moment from last year: Where to Make Notes in Dentrix
Where Should You Make Notes in Dentrix? A Complete Guide to Dental Practice Documentation 📝 If a patient calls your dental office and says, “Someone called me yesterday, but I don’t know why,” could anyone on your team quickly find the answer? If not, you may have a Dentrix documentation…
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#220 Before You Switch Dental Software, Fix This First
Is Your Dentrix Software Really the Problem, or Do Your Systems Need a Cleanup? Thinking about switching from Dentrix Core to Dentrix Ascend because your software feels messy, outdated, or overloaded with bad data? Before you make the leap, there’s an important question to ask: Will changing…
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#219 The 3 AI Tools Every Dental Practice Should Be Using Right Now with Dr. Kathryn Alderman author of "The AI Advantage"
🤖 AI is changing what it means to run a high-performing dental practice, but adding more technology without the right strategy can create more problems than it solves. In this episode of the High Performing Dental Team Podcast, Dayna Johnson sits down with Dr. Kathryn Alderman, a practicing...
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#218 Interview with Richard May with Mango Voice: Why Dental Practices Are Still Missing 35% of Their Calls
Richard May is the Vice President of Business Development at Mango Voice, where he focuses on helping dental practices improve communication through cloud-based phone systems, AI-powered workflows, and secure practice management integrations. Richard works closely with dental teams across the...
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#217 Fall Clean up - Inactivating providers and team members
In case you missed it, this week's podcast is a replay from last year. I chose to bring this episode back because the guidance is still incredibly valuable. Keeping your Dentrix database clean is one of those maintenance tasks that never goes out of style, and if your practice has experienced...
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#216 Interview with Linda Harvey: How to Safeguard Patient Privacy While Staying Ahead of HIPAA Changes
🔒 Think your dental practice is HIPAA compliant? One small oversight could put your patient privacy—and your practice—at risk. In this episode, Dayna Johnson sits down with compliance expert Linda Harvey to discuss the latest HIPAA updates, patient privacy best practices, and practical…
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#215 4 Proven Ways to Save Time in Your Dental Practice | Dentrix Workflow Tips
⏰ Feeling overwhelmed in your dental practice? You may not need more team members—you may just need better systems. In this episode, Dayna Johnson shares one of the most impactful lessons from her nationwide Dentrix User Meetings: four practical ways dental teams can buy back time, reduce stress,...
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#214 Stop Printing Reports in Dentrix
🖨️ If your printer stopped working tomorrow, would your dental practice come to a halt? If the answer is yes, it may be time to rethink your workflows. In this episode, Dayna Johnson challenges one of the biggest productivity habits still found in many dental offices: printing Dentrix reports....
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#213 Dentrix Insurance Setup Tips (Replay): Going out of Network
In case you missed it, this is a replayed moment from last year and one of the most listened-to podcast episodes because so many dental practices are making big decisions about insurance participation. If your practice is going out of network with insurance plans, your Dentrix setup needs to…
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#212 The Silent Revenue Leak: Why Your Treatment Plans Aren't Getting Scheduled
💰 Your dental practice could have thousands or even millions of dollars in unscheduled treatment waiting for the right follow-up system. In this episode, Dayna Johnson shares why the Dentrix Treatment Manager report is one of the most powerful tools for improving case acceptance, filling your...
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#211 Your Dental Software Isn't the Problem ... Your Systems Are
💻 Before you buy another dental software platform, ask yourself: is technology solving the problem, or are broken systems creating the problem? In this episode, Dayna Johnson explains why many dental practices are overwhelmed by too many software platforms, overlapping tools, and disconnected...
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#210 3 Reasons Your Perio Percentage Might Be Low
🦷 If your dental practice has a low perio percentage, it could be a sign of a bigger system problem hiding inside your hygiene department. In this episode, Dayna Johnson explains why tracking your periodontal percentage is a critical part of evaluating practice health and patient care. Learn how...
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#209 Dentrix Hygiene Tips (Replay): Perio Charting Shortcuts Every Hygienist Should Know
In case you missed it, this is a replayed moment from last year and one of the most viewed podcast episodes I’ve ever shared specifically for hygienists. And honestly, this topic is more important than ever because efficient perio charting in Dentrix directly impacts diagnosis, patient care,...
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#208 Mapping out online scheduling with Perfect Day Scheduling in Dentrix
🤖 AI is changing the way patients search for a dentist—and if your practice doesn’t offer online scheduling, you could already be falling behind. In this episode, Dayna Johnson breaks down how AI search tools like ChatGPT, Gemini, Perplexity, and Claude are transforming dental marketing, patient...
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#207 The Password Mistakes Putting Dental Practices at Risk with Tanner Applegate
Tanner Applegate, Founder and CEO of Unify Dental He is passionate about two things: personal growth and using technology to create greater efficiency and innovation. He believes continuous learning and adaptability are essential for success, both personally and professionally. Tanner is driven…
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#206 Best takeaway from Friday's Dentrix User Meeting
📅 If your dental schedule has holes, it’s not a scheduling problem—it’s a follow-up system problem. In this episode, Dayna Johnson shares one of the most powerful takeaways from a recent Dentrix user meeting: why every dental practice needs a weekly system for following up with unscheduled...
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#205 Adding Production Goals into Dentrix
📊 If your dental team doesn’t know the score, they can’t win the game. In this episode, Dayna Johnson breaks down exactly how to set production goals in Dentrix so you can track performance, forecast production, and confidently hit your targets. You’ll learn how to move beyond just “what’s...
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#204 Most replayed moment from last year: Why Sending Daily Billing Statements in Dentrix Will Save You a Ton of Headaches
In case you missed it, this is a replayed moment from last year and one of the most listened-to episodes in this series. And honestly, this is one of those topics that hasn’t changed… if anything, it’s become more important as practices try to improve cash flow and reduce accounts receivable. 💸…
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#203 3 Ways to see Forecasted Production in Dentrix
📊 If you don’t know where your production is headed, you’re guessing—not leading your dental practice. In this episode, Dayna Johnson breaks down three powerful methods to forecast dental practice production so you can plan ahead, stay on target, and make smarter business decisions. You’ll learn...
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#202 Interview with Claire Dickinson - kick off 2nd quarter
🔥 If your dental team feels overwhelmed, stressed, or burned out, it’s not a people problem—it’s a systems problem. In this episode, Dayna Johnson and Claire Dickinson dive into the real causes of burnout in dental practices and what leaders can do to fix it. They unpack how lack of systems…
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#201 most replayed moment from last year: How to Handle Downgrades and Get More Accurate Patient Estimates
In case you missed it, this is a replayed moment from last year that quickly became one of my most listened-to podcast episodes. And honestly, it’s still just as relevant today because insurance hasn’t gotten any simpler… if anything, it’s gotten more complicated. 💡 Are your insurance estimates…
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#200 How AI is Changing the Way Dental Practices Get Found with Rita Zamora
Rita Zamora is the founder of Connect90, an international speaker, the author of Get Found, Get Liked, Get Patients, and one of the smartest voices I know when it comes to dental social media. - www.ritazamora.com - www.connect90.com...
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#199 Cash Flow Starts with Knowing Your Numbers
💰 If your dental practice is producing well but cash isn’t showing up in the bank, your cash flow system is broken. In this episode, Dayna Johnson shares key insights from her Chicago Midwinter presentation on Collective Cash Flow, explaining why financial success in dentistry is a team...
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#198 Creating a team approach to cash flow - metrics
💰 If your dental practice is producing well but cash still isn’t showing up in the bank, you likely have a cash flow problem. In this episode, Dayna Johnson dives into the financial systems every dental practice needs to manage cash flow, accounts receivable, and patient billing effectively.…
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#197 Quoting same day treatment
🔥 Struggling with same-day treatment acceptance? It’s not a patient problem—it’s a preparation problem. In this episode, Dayna Johnson breaks down the practical systems every dental practice needs to increase same-day treatment approvals. From verifying insurance before the patient even arrives…
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#196 Interview with Claire Dickinson - Software transition tips for success
Claire Dickinson, Operations & Professional Relationships Director Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership 🚨 Thinking about switching your dental software? Don’t do it without a...
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#195 The trickle down effect of preparation
💰 Are insurance claim denials quietly draining your dental practice’s profitability? In this episode, Dayna Johnson explains why a pre-visit checklist is one of the most powerful systems your dental office can implement. From verifying insurance eligibility to confirming accurate patient...
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#194 Pre-Visit Checklist
🦷 Are patient appointments running smoothly in your practice—or does it feel like your team is always scrambling? In this episode, Dayna Johnson explains why clarity in daily workflows is the foundation of a high-performing dental practice. From insurance verification to electronic forms, she...
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#193 Interview with Laura Johnston with MyDentalSOP
Laura Johnston is the founder of My Dental SOP, the software solution that helps dental practices create operational clarity, consistency, and confident teams through proven systems. She specializes in turning everyday chaos into streamlined workflows so practices don’t just run, they thrive. If...
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#192 Clarity with where to make notes
📝 Is unclear documentation slowing down your dental practice—and confusing your team? In this episode, Dayna Johnson breaks down why clarity in instructions and documentation is one of the most important systems a dental practice can master. Without clear workflows, teams struggle,...
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#191 Clarity with primary job roles
🦷 Is your dental team overwhelmed, confused, or stepping on each other’s toes? It might be a job role problem — not a people problem. In this episode, Dayna Johnson uncovers why clarity in job roles is one of the most powerful tools for building a high-performing dental team. When…
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#190 Kickoff 2026 with Claire Dickinson
Claire Dickinson, Operations & Professional Relationships Director Claire has over 22 years of experience in dentistry and a bachelor's degree in Business Management and a master's in Organizational Management and Leadership 🔍 If your dental practice isn’t crystal clear on where it’s going in...
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#189 Interview with Dr. Eric Block "The Stress Free Dentist"
Dr. Eric Block is a practicing dentist, educator, speaker, and author focused on helping dental professionals reduce stress, prevent burnout, and build more fulfilling careers. He is the author of The Stress-Free Dentist and Stress-Free Dental Implants, with his work centered on wellness,...
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#188 New Dentrix Features Heading Your Way in 2026
🤖 Dental technology is changing fast, and if you are not paying attention, you will fall behind. In this episode, Dayna Johnson shares key insights and takeaways from the Greater New York Dental Meeting, highlighting the latest advancements in AI technology and Dentrix software that are shaping...
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#187 Year End Account Printout in Dentrix
🧾 Are your patients confused by their bills when tax season rolls around? In this episode, Dayna Johnson explains why clear, organized billing statements matter more than ever and how dental practices can generate statements that actually make sense to patients. Dayna walks through best…
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#186 Updating Fees in Dentrix
💸 Are outdated fees quietly costing your dental practice thousands? In this episode, Dayna Johnson breaks down why regular fee updates are essential for maintaining a financially healthy practice — and how to make those updates without shocking your patients. Dayna walks through how to navigate...
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#185 Enhance Team Interactions with Non Verbal Communications in Dentrix
✨ Did you know your team says more with their body language than their words? In this episode, Dayna Johnson breaks down the power of nonverbal communication and how dental teams can use it to build trust, reduce misunderstandings, and create stronger, more connected workflows. Nonverbal cues...
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#184 Create a more visually accurate odontogram in Dentrix
Transitioning from paper charts to digital records can feel like learning an entirely new language, and many dental professionals are still adjusting. In this episode, Dayna Johnson explores the real-world challenges teams face when moving to digital charting, from maintaining accuracy to finding...
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#183 Lab Case Manager Tips & Tricks
Are manual case tracking systems slowing down your dental practice? In this episode, Dayna Johnson dives into the inefficiencies of traditional case tracking and how dental teams can modernize their workflows for better communication, accessibility, and patient outcomes. She explains why manual...
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#182 Four Popular Questions Answered Dentrix Treatment Planning Process
Want to improve your case acceptance and streamline treatment planning in your dental practice? In this episode, Dayna Johnson breaks down how to master treatment planning in Dentrix, covering everything from case dates and alternate cases to customizing treatment plans for better patient...
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#181 Managing Membership Plans in Dentrix
Are you managing membership plans in your dental practice but not sure if you’re doing it efficiently? In this episode, Dayna Johnson breaks down how to manage membership plans inside Dentrix—without creating chaos in your system. She walks you through the levels of membership management—from…
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#180 Interview with Claire Dickinson kickoff 3rd quarter
💡 What makes a truly high-performing dental team? In this episode of The High Performing Dental Team Podcast, Dayna Johnson and Claire Dickinson dive into the vital role of hygienists in driving patient care, trust, and collaboration across the practice. They explore the real-world challenges…
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ABOUT THIS SHOW
Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasn’t long ago that I lived in your shoes navigating the daily challenges of managing a dental practice with the hopes and dreams of having a productive schedule, money in the bank, and getting home on time to my sweet daughter. After 25 years working in the dental practice and 17 years as a certified Dentrix trainer, I found my life’s work helping dental teams 1:1 optimizing their systems and software. If you are looking to create the thriving dental practice you have always dreamed of and empower your high performing dental team, you are in the right place. Let’s get started!
HOSTED BY
Dayna Johnson
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Frequently Asked Questions
How many episodes does The High Performing Dental Team have?
The High Performing Dental Team currently has 229 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The High Performing Dental Team about?
Hey there, I’m Dayna Johnson . . . dental practice management expert, certified Dentrix trainer and founder of Novonee, revolutionizing the dental industry through innovation and strategic leadership. It wasn’t long ago that I lived in your shoes navigating the daily challenges of managing a dental...
How often does The High Performing Dental Team release new episodes?
The High Performing Dental Team publishes regularly with 229 episodes available. Check the episode list for the typical release schedule.
Where can I listen to The High Performing Dental Team?
You can listen to The High Performing Dental Team on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The High Performing Dental Team?
The High Performing Dental Team is created and hosted by Dayna Johnson.
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