PODCAST · health
The Patient Experience Blueprint
by Intiveo
Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field.Don't miss an episode – subscribe now and stay informed about the future of dental care.
Episodes
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From System of Record to System of Intelligence
Ophir Tanz founded Pearl in 2019, drawing on his background in computer vision to explore how AI can be applied to dentistry. In this episode, he discusses AI’s role in dental diagnostics and its potential applications across clinical and administrative workflows. Tanz explains why AI should...
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One Practice, Every Specialist: Rethinking the Implant Referral
Dr. Effie Habsha's practice handles prosthodontics, oral surgery, and imaging in one location. In this episode, she explains how that model developed and what changed for referring dentists and patients as a result. Dr. Habsha describes a visit to a clinic in Portugal run by Paulo Malo. She names...
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The Culture Behind Exceptional Patient Experiences
Case acceptance rises or falls long before a treatment plan gets presented. The conversations teams have, the way leaders respond to mistakes, and the culture they create all influence how patients experience care. Allison Lacoursiere has seen how small shifts in communication and leadership can...
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Unfair Care: How Dentists and Patients Can Fix a Rigged System
Dr. Bryan Laskin has spent over 20 years as a practicing dentist, co-founded two dental tech companies, leads the Dental Standards Institute, and has written three best-selling books on improving healthcare. His latest, Unfair Care, started with a personal experience navigating the system for his...
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Connection Before Case Acceptance with Gary Takacs
Gary Takacs has been in dental consulting since before most of his clients graduated dental school. He created the first dental podcast in 2011, has visited over 2,200 practices across all 50 states, and has spent decades watching the same pattern play out: practices that struggle with case...
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Serving the Patients Most Practices Can't
What does it take to get a patient into the chair when fear has kept them away for years? In this episode of The Patient Experience Blueprint, host Josh DeVries sits down with Dr. Neal Johnson — a board-certified dental anesthesiologist, founder and CEO of UIS Health, and host of the SMILES & AI...
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Care More, Make More: The Business Case for Patient-Centered Dentistry
What if the biggest barrier to better patient care wasn't clinical skill – it was the fact that your software can't talk to anyone else's? In this episode of The Patient Experience Blueprint, host Josh DeVries sits down with Dr. Bryan Laskin, a Minnesota-based dentist, Co-Founder and CEO…
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Strategy First: How to Build a Practice That Works for You with Dr. Todd Snyder
What if the key to a better practice wasn't seeing more patients, but being more intentional about the ones you do see? In this episode of The Patient Experience Blueprint, host Josh DeVries sits down with Dr. Todd Snyder, a cosmetic and restorative dentist, lecturer, inventor, and founder of the...
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What Separates Great Dental Practices from Average Ones
Trust isn't something you can script. But it is something you can build — deliberately, consistently, and at every single touchpoint. In this episode, Josh DeVries sits down with Dr. Mark Costes, founder of the Dental Success Institute, co-founder and CEO of the Dental Success Network, and host…
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Uncomplicate to Accumulate: Why Subtraction Is the Real Growth Strategy with Dr. Howard Farran
Most dental practices aren't failing because of a lack of patients or marketing. They're failing because complexity got baked in early – and no one stopped to ask why. In this episode, we sit down with Dr. Howard Farran, founder of Dentaltown.com, and author of Uncomplicate Business. With nearly…
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Stop Running Behind: How AI Gives Dental Teams Time Back with Laura Nelson
AI isn't coming to dentistry – it's already here. And waiting to see if it "sticks" might be the costliest mistake your practice makes this year. In this episode, we sit down with Laura Nelson, VP of AI Training and Development at Mango Voice, founder of Front Office Rocks, and author of Brush Up...
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The Man in the Mirror: Why Practice Culture Defines Patient Experience with Howard Farran
Dentistry isn't just another business – and treating it like one can quietly destroy your culture, patient trust, and long-term success. In this episode, we sit down with Howard Farran, CEO and Founder of Dentaltown, Farran Media, and the Dentistry Uncensored Podcast. With over 25 years of…
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The WOW Factor: How to Create a Practice Patients Can’t Stop Talking About
What does it really mean to create a "WOW" worthy patient experience in dentistry? In this inspiring episode, we interview Dr. Anissa Broussard — dentist, marketing agency founder, and the first female dentist podcaster — who shares her powerful philosophy around patient care and practice growth....
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A Patient Experience You Trust: Why SOC 2 Compliance Matters for Healthcare
Your security standards shouldn’t stop at a BAA. In this episode of The Patient Experience Blueprint, our CTO Owen Ingraham breaks down what it means to go beyond checkbox compliance. With SOC 2 Type II certification, Intiveo is setting a new standard for trust in the dental industry. “The...
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Macro to Micro: The Future of Communications in Dentistry
In this episode of The Patient Experience Blueprint, we speak with John Poli, Industry Principal for Healthcare at RingCentral, about the transformation of patient communications across dental practices — from large DSOs to single offices. John breaks down how AI and UCaaS (Unified Communications...
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Transformative Power of Holistic Patient Support with Laura Alexis
In this episode of The Patient Experience Blueprint, we speak with Laura Alexis, the CEO and Founder of POP Recovery Systems, about why recovery shouldn’t stop at the OR doors. Laura shares the deeply personal story that inspired POP, a patient-centered platform designed to provide guidance,...
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How to Scale a $1-Billion Oral Care Company with Dr. Jon Marashi
What do Matt Damon, Cher, and Kate Hudson have in common? Their smiles were crafted by Dr. Jon Marashi — but that’s only part of the story. In this episode of The Patient Experience Blueprint, we sit down with the celebrity dentist and co-founder of Byte to talk about transforming dentistry…
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Tracing Humanity Through Isotopes: Project FIND-EM and Forensic Breakthroughs
This episode of The Patient Experience Blueprint delves into Project FIND-EM, a groundbreaking initiative by the University of Utah that employs forensic isotope ratio mass spectrometry to help identify unknown human remains. Plus, we examine how Project FIND-EM intersects with the patient...
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Leadership and Practice Management Tips with Dr. ArNelle Wright
In this episode, we sit down with ArNelle Wright, a seasoned dental professional and inspiring leader, to explore her journey in the dental field and uncover practical advice for shaping effective teams and dental practices. ArNelle shares the key traits of strong leaders, her view on mentorship,...
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The Power of Preventive Care: Value-Based Dentistry with Danielle Apostolon
Danielle Apostolon from CareQuest Institute for Oral Health explains the shift towards value-based care in dentistry. Understand how this model prioritizes quality outcomes over the quantity of services, and how dental practices can adopt this approach to improve patient care and satisfaction....
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5 Trends Your Dental Practice Needs to Know in 2025
This episode, hosted by Intiveo’s CEO Josh DeVries, uncovers the trends from one of Initveo’s most popular content pieces: our annual trends report. Listen to get insight into the emerging patterns in the dental industry, identify upcoming opportunities, make future-focused decisions and…
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Excellence in Dental Care: Insights from Dr. Shahrooz Yazdani
In this episode, we are joined by Dr. Shahrooz Yazdani, CEO and Director of Yazdani Family Dentistry and Costello Family Dentistry. Dr. Yazdani, who earned his DDS degree with Honours from the University of Toronto and completed a prestigious two-year residency in North Carolina, brings a wealth…
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Revolutionizing Dental Equipment Management with Jinesh Patel
Jinesh Patel, CEO of UptimeHealth, discusses the impact of equipment downtime on dental practices and introduces strategies to prevent it. Learn how innovative technology can automate medical device management, enhance patient care, and reduce operational costs. Jinesh will also highlight how…
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Integrating Medical and Dental Care: The Future of Dentistry with Dr. Jessica Pharar
In our most recent podcast episode, Integrating Medical and Dental Care: The Future of Dentistry, we are joined by Dr. Jessica Pharar of the Pharar Foundation. November is Mouth Cancer Action Month, making it a perfect time to talk about the importance of dental care for cancer patients. The…
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Innovations in Implant Dentistry: A technological leap with Dr. Alex Gruenberg
Dr. Alex Gruenberg, an expert in robotic-assisted dental surgery, shares his experiences with the Yomi Robot and how it has transformed his practice. Discover the benefits of a fully digital workflow and the future of implant dentistry. Dr. Gruenberg also discusses how these technological...
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The Basics of Dental Data Security
Join us for this insightful discussion with Intiveo Co-Founders, Owen Ingraham and Nathan Devries.In this episode, we delve deep into the fundamentals of dental data security, a critical aspect of modern dental practice management. As dental practices increasingly rely on digital records and…
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Patient Metrics Matter: Industry Benchmarks You Should Know
In this webinar, Intiveo’s VP of Customer Experience, Ryan Dalton, provides insights into which success metrics are the most meaningful for dental and oral surgery practices. We walk you through which benchmarks help you measure the success of your patients’ experience and your engagement with...
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Happy Staff, Happy Patients: The Key to a Thriving Dental Practice
Join us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in...
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Navigating Referral Roadblocks: Insights from Industry Experts
From communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for...
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Beyond the Handshake: Strategies for Meaningful Communication with New Dental Patients
Join us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share...
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Patient Pipeline: Navigating Best Practices for Acquisition
You got into dentistry to help support great oral health outcomes. So why are we talking to you about marketing? Having a good marketing strategy is an important way to grow your dental or oral surgery practice. Leveraging word-of-mouth in the digital sphere can help you cast your net wide as you...
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Lost in Translation: The $300,000 to $3 Million Impact of Miscommunication
Most patient management software contains a few ‘communication’ features - but what if we told you that practices are still miscommunicating despite these tools? The costs of miscommunication for dental practices can be high. This is true not only between dental practice and patient, but between...
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Revitalizing Your Dental Team: Strategies to Mitigate Staff Burnout
In recent years, the workload at dental practices has undergone significant transformations, leading to staff members increasingly sacrificing breaks and working overtime to keep up with daily demands. However, there's a beacon of hope in the form of innovative software solutions. In this…
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3 Ways to Fix the Post-Pandemic Workload
In this webinar, we’ll dive deep into the way the workload has changed in the dental industry since 2020 - and what dental practices can do to reduce staff burnout and regain equilibrium in the workplace. Joining us for this dynamic, insightful webinar is Nick Sartore, Manager of Customer...
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Beyond the Basics: Webinar on Elevating Dental Patient Experiences from CRAWL to RUN!
Join Intiveo’s Senior Customer Experience Manager Raquel Dreesen as we explore the CRAWL, WALK, and RUN levels of patient experience. In this dynamic webinar, we will explore the different logistical and emotional levels of what patients experience at dental practices. We will take a deep dive…
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Crafting a Welcoming Environment: Patient-Centered Oral Surgery
“Patient-centered care” is more than a buzzword; it’s a fundamental shift in developing treatment plans and providing patient care, and it benefits patients as well as the practices. In this episode moderated by Josh DeVries our co Founder and CEO of operations, our panelists explore curating the...
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Navigating the Future: Top 3 Dental Industry Trends for 2024
Join us as we look ahead to the future of the dental industry! Navigating the Future: 3 Dental Industry Trends for 2024 to learn more about issues that will affect your dental practice in 2024. Are you wondering how the economy will impact your practice? Curious to learn more about how different...
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Aligning Patient Experience Across Multiple Locations
Intiveo is delighted to host you for a dynamic webinar that goes in depth on how you can align your patients’ experiences across multiple locations. Hosted by our CCO and co-founder, Nate DeVries, we will cover a number of important facets of the patient experience for multiple locations,...
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Welcome to The Patient Experience Blueprint
Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the...
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ABOUT THIS SHOW
Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field.Don't miss an episode – subscribe now and stay informed about the future of dental care.
HOSTED BY
Intiveo
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Frequently Asked Questions
How many episodes does The Patient Experience Blueprint have?
The Patient Experience Blueprint currently has 39 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Patient Experience Blueprint about?
Welcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the...
How often does The Patient Experience Blueprint release new episodes?
The Patient Experience Blueprint has 39 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Patient Experience Blueprint?
You can listen to The Patient Experience Blueprint on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Patient Experience Blueprint?
The Patient Experience Blueprint is created and hosted by Intiveo.
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