The Pivot Experience Podcast

Why do so many high performers struggle when they become leaders? It’s not because they lack talent—it’s because leadership requires a completely different set of skills than individual performance.In this replay of Lead Better, The Pivot Experience welcomes leadership expert Sylvia Lawrence for an engaging conversation about The Leadership Gap—the invisible space between being great at your job and becoming the leader your team truly needs.Together, Sylvia Lawrence and host Abram Moon explore the mindset shifts that separate high performers from high-impact leaders and provide practical insights that every emerging and experienced leader can apply immediately.In this episode, you’ll discover:• Why high performers often plateau after being promoted• The leadership habits that unintentionally hold leaders back• The shift from doing the work to developing people• Why influence will always outperform authority• How to empower your team without sacrificing accountability• Practical leadership strategies you can implement immediatelyWhether you’re a Team Leader, Director, Executive Leader, business owner, entrepreneur, or simply passionate about leadership growth, this conversation will challenge your thinking and help prepare you for your next level of impact.Featured GuestSylvia LawrenceLeadership Expert | Coach | SpeakerHosted byAbram Moon⸻About Lead BetterLead Better is a monthly leadership conversation presented by The Pivot Experience (TPE), where proven leaders share practical insights to help you grow yourself, lead others, and change everything.If you’re serious about becoming the leader your next opportunity requires, this series is for you.⸻🌐 Learn more about TPE:www.tpenow.com👍 If you found value in this conversation, please Like, Subscribe, and Share this episode with another leader who is committed to growing.

What happens when a leader’s greatest strength becomes the very thing holding the team back?In this Lead Better replay from The Pivot Experience, host Abram Moon sits down with Peter Lopez for a powerful conversation on The Leadership Bottleneck—the moment when a high-capacity leader becomes the primary decision-maker, problem-solver, and source of direction for everyone around them.In fast-paced restaurant environments, strong leaders are often celebrated for stepping in, moving quickly, and ensuring excellence. But when every decision, solution, and standard depends on one person, leadership dependency begins to grow. The team may continue performing, but its members struggle to develop confidence, ownership, and independent decision-making.Abram and Peter explore why successful leaders often struggle with delegation, how leaders unintentionally train their teams to depend on them, and what it takes to shift from being the organization’s “hero” to becoming a true developer of people.This Lead Better conversation examines the tension between:Control and trust.Urgency and development.Excellence and empowerment.You will learn how leadership bottlenecks affect restaurant operations, workplace culture, team accountability, succession planning, and long-term organizational growth. Peter also shares practical ways leaders can empower others without lowering expectations, sacrificing standards, or losing operational excellence.This Lead Better replay is designed for restaurant operators, directors, executives, managers, shift leaders, and emerging leaders who want to:​ Delegate responsibility more effectively​ Build a stronger leadership bench​ Increase ownership and accountability​ Develop confident decision-makers​ Reduce unhealthy leadership dependency​ Create a sustainable leadership pipeline​ Maintain excellence while empowering others​ Move from doing everything to developing everyoneHealthy leadership is not measured by how many problems you personally solve. It is measured by how many people become capable of solving problems because of your leadership.Watch or listen to this Lead Better replay and discover how to remove the leadership bottleneck, release greater ownership throughout your organization, and build a team that can lead confidently—even when you are not in the room.Featured Guest: Peter LopezHost: Abram MoonPresented by: The Pivot Experience

Serving People, Not Just Chicken with Chick-fil-A Operator Josh CarterWhat does it take to build a high-performing business without losing sight of the people who make it possible?In this episode of The Pivot Experience Podcast, Alex Seale sits down with Chick-fil-A Owner/Operator Josh Carter for a candid conversation about leadership, culture, and the responsibility that comes with influencing others.Raised in a family deeply connected to Chick-fil-A, Josh shares how his upbringing shaped his leadership philosophy and why he believes the greatest organizations are built when leaders choose to prioritize people over transactions. Together, Alex and Josh explore the tensions leaders face every day—balancing standards with grace, performance with culture, and results with relationships.Whether you’re leading a restaurant, a business, a team, or your own family, this conversation offers practical insights on developing people, creating ownership, and building a legacy that extends far beyond the bottom line.In This Episode:* What “serving people, not just chicken” really means* Leading through pressure without sacrificing culture* How to build teams that care deeply and perform consistently* The balance between accountability and grace* Developing future leaders and creating lasting impact* Lessons learned from operating one of the busiest Chick-fil-A locations in the regionIf you’re looking to become a leader people want to follow—not because they have to, but because they want to—this episode is for you.Subscribe to The Pivot Experience Podcast for more conversations that help leaders pivot into their next.

What happens when talent meets purpose—but life teaches you to value the things success can’t buy?In this episode of The Pivot Experience, host Alex Seale sits down with SaulPaul — a 1-time Grammy-nominated producer, 2-time Grammy-nominated artist, and 4-time TEDx speaker — for a powerful conversation about life beyond the spotlight.From the stages and recognition to the quieter moments that shaped his perspective, Saul Paul reflects on the journey of success, growth, and the “little things” he once took for granted. This episode dives into the tension between achievement and fulfillment, and why gratitude, relationships, and purpose matter more than titles alone.Together, they unpack:* The lessons success taught him the hard way* What he learned through music, influence, and impact* Why small moments often become the biggest turning points* The importance of staying grounded while pursuing greatness* How perspective can change the way we lead, create, and liveWhether you’re chasing a dream, leading others, or trying to stay centered in a fast-moving world, this conversation will challenge you to appreciate the things that truly matter.

In this special live recording of The Pivot Experience Podcast, host Alex Seale sits down with Quin Gregory, Kris Reynolds, and Carli Graves for an engaging conversation about entrepreneurship, leadership, and the realities of building a business.Recorded during the Beaumont Youth Advisory Session, this episode offers students and listeners a behind-the-scenes look at the journeys that shaped each entrepreneur. From early challenges to defining moments of growth, the panel shares honest insights about what it really takes to pursue opportunity and create impact.The discussion also opens up to questions from local students, sparking meaningful dialogue about leadership, risk-taking, and the mindset needed to pursue a career in business.In this episode, you’ll hear:• The personal stories that led each guest into entrepreneurship• Key lessons learned through setbacks and pivots• Advice for students interested in business and leadership• The importance of community, mentorship, and curiosityThis live conversation is a powerful reminder that every entrepreneurial journey begins with a question, a risk, and the willingness to learn.

Burnout doesn’t always look like collapse.Sometimes it looks like competence on autopilot.In this Lead Better Replay, we unpack a reality that many high-capacity leaders quietly experience: continuing to produce results while internally running on empty.Strong leaders often push through exhaustion, masking depletion with performance. The numbers may still look good, but the presence, clarity, and joy of leadership start to fade.In this session, we explore: • Why high performers are often the most vulnerable to hidden burnout • How broken leadership rhythms — not lack of passion — create long-term depletion • The subtle signs that you’re winning externally but drained internally • Practical ways to realign your leadership rhythm without stepping away from impactThis conversation reframes burnout not as weakness or failure, but as a signal that your leadership systems need realignment.Because great leadership isn’t about endurance.It’s about sustainability, rhythm, and intentional alignment.If you’ve ever felt like you’re still performing but something inside feels off, this session will help you pause, reflect, and recalibrate.Key Takeaway:Leadership isn’t just about how hard you push.It’s about whether the pace you’re leading at is sustainable for the long run.

What does it take to build something that lasts—across cultures, continents, and generations?In this powerful episode, we sit down with Amos, founder of the Camp Ohana Foundation, to unpack the heart behind a movement that has transformed the lives of children around the world. What started in 2008 with a spark of vision has grown into a global initiative bringing education, creativity, and connection to underserved communities in Kenya and beyond.Amos shares the real story behind launching Camp Ohana—early challenges, bold risks, and the resilience required to build Africa’s first children’s library and the continent’s first Children’s Ukulele Orchestra. We explore how access to education, music, and community shapes not just knowledge, but confidence, character, and hope.This conversation goes beyond nonprofit leadership. It’s a masterclass in vision, sustainability, and servant leadership—including how to dream big without burning out, how to build something that outlives you, and what global citizenship really means for the next generation of leaders.If you’re a leader, founder, educator, or someone who cares about leaving a meaningful legacy, this episode will challenge the way you think about impact, influence, and what it truly means to build a movement—not just an organization.In this episode, you’ll hear about:​ The spark that launched Camp Ohana and the challenges of building in Kenya​ Why true empowerment goes beyond education​ How music and creativity can unlock confidence and connection​ Leadership principles for building sustainable impact​ The importance of global connection for future leaders​ What children in Kenya have taught Amos about joy, leadership, and perspective​ How to build something that lasts—and the dream that still fuels the future of Camp Ohana🎧 Whether you lead a team, run a nonprofit, or simply want to make a difference, this conversation will stretch your vision for what’s possible when purpose meets action.

What does it take to lead with clarity when your career spans radically different worlds?In this episode of The Pivot Experience Podcast, we sit down with Angela Reed, a seasoned leader whose journey includes influential roles across brands and industries like Chick-fil-A, Porsche, Sony Pictures, and education. Angela brings a rare perspective on what actually translates across leadership contexts—and what doesn’t.We unpack the consistent leadership principles that have grounded her through diverse environments, the unique culture she experienced at Chick-fil-A, and how storytelling has become one of her most powerful tools for influence. Angela shares real moments where a well-timed story shifted the direction of a team, along with practical wisdom for leaders who feel stuck in seasons of transition or uncertainty.If you’re an emerging leader, entrepreneur, or franchise owner wrestling with fear, vision, or your next pivot—this conversation will challenge you to rethink how you lead, how you communicate, and how you show up.In this episode, you’ll learn: • The one leadership principle that translates across every industry • What Chick-fil-A’s leadership culture gets right—and how to apply it anywhere • How to turn your personal story into a leadership advantage • Why storytelling is one of the most underutilized tools of influence • The mindset shift leaders must make to move from fear-based leadership to vision-driven leadership • How to lead yourself through seasons of uncertainty and transition • A hard-earned lesson every emerging leader needs to hear before their next step🎧 Whether you’re navigating a pivot, leading in a complex organization, or simply trying to find your footing in a new season—this episode will give you language, clarity, and courage for what’s next.

Hard conversations are part of leadership—but most leaders were never taught how to have them well. In this Lead Better replay, Kyle Bowen joins us to unpack what actually makes conversations “hard,” why so many leaders avoid them, and the real cost of staying silent.We explore the internal work leaders need to do before stepping into a difficult conversation, common mistakes like sugarcoating feedback, and how to discern the right timing to address issues head-on. Kyle also shares how to navigate tense moments in real time, follow up in a way that builds trust and accountability, and ultimately create a culture where honest, healthy conversations are normalized—not feared.If you’ve ever delayed a tough conversation, walked away wishing you’d said something differently, or struggled to balance truth with care—this episode will give you practical language, posture, and confidence to lead with clarity.Key Takeaways: • Why leaders avoid hard conversations—and what avoidance really costs • How to prepare yourself internally before the conversation • Navigating defensiveness and tension in the moment • Following up to rebuild trust and drive accountability • Building a culture where hard conversations are healthy, not hostile👉 Perfect for leaders who want to grow their courage, strengthen relationships, and lead with both conviction and care.

Change is inevitable—but how leaders respond to it is what defines their impact.In this Lead Better replay, we’re joined by Chris Lipscomb, who shares his personal leadership journey—from starting in Chick-fil-A’s Leadership Development Program to making the courageous pivot into coaching. Chris opens up about the internal signals that told him it was time for change, the fears he had to face, and the challenges of stepping away from a path many aspire to.Together, we unpack why leaders often struggle with change, how self-awareness becomes a critical anchor in uncertain seasons, and how to discern the difference between pushing through difficulty and recognizing when it’s time to pivot. Chris also offers practical, real-world guidance for helping teams move from resisting change to embracing it—and shares a powerful coaching story where change became a catalyst for growth.If you’re feeling stuck, restless, or sensing that your leadership season may be shifting, this episode will help you think clearly, lead intentionally, and take a confident next step.Key themes include:​ Recognizing the signs it’s time to pivot​ Leading yourself before leading others through change​ Building resilience in uncertain seasons​ Turning disruption into growth—for you and your teamThis episode is for leaders who want to lead better, not just hold on longer.

What does an unguarded player in a basketball game have to do with leadership?During a recent game with my daughter, a simple question stopped me in my tracks: “Why isn’t that player being guarded?” The answer wasn’t about laziness or missed assignments—it was about awareness. The team knew the player, understood the situation, and conserved their energy where it mattered most.In this episode, I unpack that moment and draw a powerful parallel to leadership and business. Too many leaders are exhausted not because they’re doing the wrong things, but because they’re giving their best energy to the wrong places.We talk about:How clarity prevents burnoutWhy great leaders don’t play hard everywhereThe cost of guarding problems that aren’t real threatsHow knowing your direction helps you lead with intention instead of reactionIf you’ve ever felt worn down despite doing “everything right,” this episode will help you rethink where—and who—deserves your energy.Sometimes the smartest move isn’t working harder.It’s knowing who not to guard.

In this Lead Better replay, Michael Nathanial Brown unpacks why leadership—not results—is the true heartbeat of a thriving organization. He shares how values-based leadership builds trust, strengthens culture, and drives sustainable performance.You’ll also gain practical strategies to re-energize teams, balance high expectations with genuine inspiration, and lead in a way that helps people—and results—thrive.

What’s up TPE family! It’s been a while, but we ARE BACK! This a replay our free monthly Lead Better. On this month’s session, we had the opportunity to connect with LDP Bryan Baldwin! Bryan is a full time husband, father, and an exception leader! Bryan unpacks his journey through the program while bringing his family along for the fun!You definitely don’t want to miss this episode! Please be sure to like, comment, and to subscribe to this content!

In this Lead Better replay we had the opportunity to host Bryan Baldwin, a Chick-fil-A LDP participant whose journey is marked by grit, growth, and grace under pressure. Bryan opens up about what led him to pursue the Leadership Development Program, how his mindset has evolved over the past two years, and the pivotal moments that have shaped his leadership.From navigating cross-country assignments while raising three kids, to making values-based decisions when opportunities and family priorities collide, Bryan shares real insights into what it truly takes to thrive in seasons of transition. He also unpacks the role of grit in his path from LDP to joining the Operator Coop, revealing the lessons that helped him stay grounded when everything around him was shifting.If you’re preparing to apply for LDP—or simply want to grow as a leader in times of change—this conversation will challenge and equip you.

What happens when your team competes against Elon Musk and Jeff Bezos for a once-in-a-lifetime NASA contract—and loses? For aerospace leader and author Andy Croker, that setback became a defining moment. In this episode, Andy takes us behind the scenes of the NASA Human Landing System project and into the emotional and professional turbulence that followed.Rather than being defined by outcomes, Andy turned toward unconditional values—principles that outlast wins, losses, and titles. We unpack the five core values from his book The Unconditionals, explore how they anchor his life, and discover how leaders can build rockets and resilience.From guiding high-stakes teams to inspiring parents and educators, Andy shares practical wisdom for anyone navigating disappointment, identity, or the relentless pace of success culture. His message is simple but powerful: true leadership isn’t about what you achieve—it’s about who you become when the mission changes.Tune in for a conversation that blends aerospace innovation, personal conviction, and timeless leadership lessons.

What if the path to the top isn’t straight up—but sideways?In this episode of The Pivot Experience, we sit down with Kathy Kirchner, Senior Vice President at Zayo, whose unconventional journey from small-town Montana to leading 11,000+ employees across global telecom giants is proof that success doesn’t follow a script.Kathy opens up about her early years working three part-time jobs to pay off student loans, her unexpected pivot from music to telecommunications, and the mindset that fueled her rise through constant change. She shares raw insights on resilience, leading through disruption, and why saying “yes” to lateral opportunities can often be the boldest move a leader can make.From launching Xfinity Mobile to reentering the workforce after retirement “just for the challenge,” Kathy’s story is a masterclass in curiosity, grit, and growth. Whether you’re navigating uncertainty, craving a career reset, or rethinking what leadership really looks like—this episode will remind you that your next big opportunity might not look like a promotion at all.🎧 Listen now and get inspired to pivot with purpose, take risks that stretch you, and redefine what winning really means.

What makes a leader truly great—and why do so many fall short? In this episode of The Pivot Experience Podcast, we sit down with leadership expert, speaker, and mentor William C. Davis, author of How to Lead Without Just Managing and Building Genuine Relationships. With decades of experience spanning corporate, academic, military, and government sectors, William has studied the successes and failures of leaders to uncover what separates influence from authority.Together, we explore today’s leadership crisis and why 78% of Americans believe we have a leadership problem. William shares the DNA of great leadership, how to identify future leaders in your organization, and the blind spots that hold even well-meaning leaders back. From navigating uncertainty and leading in the digital age to the power of servant leadership, this conversation is packed with practical wisdom and actionable steps for anyone looking to lead with confidence, trust, and impact.If you’ve ever wondered how to move beyond managing and start truly leading, this episode will give you the playbook to inspire lasting change.

Everett O’Keefe, Wall Street Journal and USA Today #1 bestselling author, has helped leaders publish over 200 bestselling books. In this episode, he unpacks why publishing is one of the most powerful ways to amplify influence, safeguard your message, and build a lasting legacy.🔥 Why Listen:If you’ve ever thought about writing a book, this conversation will spark inspiration and show you where to begin.

What does it take to turn setbacks into strengths, and positivity into measurable performance? In this episode of The Pivot Experience Podcast, we sit down with Alfredo Borodowski, a seasoned leadership coach who has guided executives for over 30 years. Alfredo’s journey includes both high-level successes and a deeply personal public setback that reshaped his approach to resilience, leadership, and legacy.Together, we explore how positive psychology can drive results in high-stakes environments, why adaptability is the hidden engine of sustainable culture, and how leaders can practically apply Alfredo’s powerful equation: Positivity + Purpose = Peak Performance.From reframing challenges as growth opportunities to creating cultures where setbacks become launching pads for innovation, Alfredo brings actionable wisdom for leaders navigating uncertainty. Whether you’re leading a team under pressure or building a resilient organization for the long run, this conversation will give you fresh tools, deep insights, and one final challenge to strengthen your leadership journey.

n Part 1, we heard how Joseph Martinez, guided by his coach Javonna Roach, laid the foundation for his Chick-fil-A LDP journey through intentional actions and mindset shifts.Now in Part 2, the conversation goes deeper—into the advanced coaching process, the tough growth moments, and the strategies that ultimately helped Joseph secure his spot in the Leadership Development Program.💡 In this session you’ll discover: • The coaching process that made the biggest difference • How Joseph pushed through barriers and refined his leadership • Practical strategies to position yourself (or others) for LDP success🚀 If Part 1 showed you the starting line, Part 2 reveals the finish line—and the lessons learned along the way.

What does it really take to move from potential to placement in a Leadership Development Program (LDP)?In Part 1 of this exclusive conversation, Joseph Martinez and his coach Javonna Roach dive into the first steps of his journey—unpacking the intentional actions and mindset shifts that set the stage for LDP success.💡 In this session you’ll learn:How Joseph began identifying and closing leadership gapsEarly coaching insights that shaped his growthThe foundational mindset shifts that prepared him for what was next🚀 Don’t miss this powerful beginning—Part 2 will take the conversation even deeper

In this episode of The Pivot Experience Podcast, we sit down with Hanna Bauer, CEO of HEARTnomics Enterprises, to explore how leaders can transform adversity into a catalyst for resilience and sustainable success.Building on themes from our recent conversation with Will Taylor about resilience, Hanna takes us deeper into the connection between daily habits, strong culture, and organizational well-being. She shares how her mission at HEARTnomics is helping companies evolve into resilient powerhouses by aligning values, mission, and systems for real impact.Drawing from her hands-on experience with the Baldrige Excellence model, John Maxwell’s leadership principles, and Lean Six Sigma, Hanna provides practical strategies leaders can use to turn challenges into growth opportunities. Her insights reveal how organizations can nurture their people without sacrificing results or profitability—and why resilience is more than survival; it’s about creating the conditions for teams to truly thrive.If you’re a leader navigating turbulent times and looking for ways to strengthen your team’s culture, communication, and fulfillment, this conversation is packed with wisdom and actionable takeaways.

What does it take to lead one of the nation’s most trusted nonprofit service organizations through exponential growth while staying rooted in mission and integrity? In this episode of The Pivot Experience Podcast, we sit down with Howard Pearl, CEO of CARS (Charitable Adult Rides & Services).With over 30 years in the C-suite and a Harvard Business School OPM background, Howard has steered CARS into becoming a powerhouse in nonprofit support—returning over $600 million to more than 10,000 partners, from grassroots community groups to household names like St. Jude Children’s Research Hospital. Under his leadership, CARS has expanded into real estate gifts, launched “On the Go” senior transportation services across 25 states, and earned both ISO 9001 certification and the 2024 BBB Torch Award for Ethics.In this conversation, Howard unpacks the leadership principles that have guided high-stakes decisions, the role of innovation in expanding services, and the practical lessons nonprofits can adopt to create sustainable funding models. He also shares insights on cultivating a culture of trust, building scalable relationships, and balancing strategic growth with a deep heart for service.If you’re a nonprofit leader, executive, or simply someone passionate about how values-driven leadership can transform communities, this episode offers invaluable takeaways.

In this power-packed episode, Godwin Ukaa joins Alex, Javonna, Ashley, Neftali, and Abram to share practical leadership wisdom rooted in his experience with LDP and years of developing others.🔑 Top TakeawaysSelf-leadership drives team leadership: Use weekly rhythms, focused calendars, and essentialism to stay sharp.“Basket to bucket” development: Build trust by giving small responsibilities before big ones.Coach or Correct: Feedback isn’t about being nice—it’s about being clear and kind.Teach it, then let them teach it: True leadership development comes through duplication.Trust is everything: Without it, vision and execution fall apart.⚡ Bonus HighlightGodwin’s “Tug of War” leadership choices—Empathy vs. Accountability, Innovation vs. Consistency—will challenge how you think about growth and culture.🎧 Listen now to get re-centered on what matters most: leading yourself well so you can lead others better.

In this episode of The Pivot Experience, we sit down with Jamie Schwartzman, Chief Creative Strategist of Flux Branding, whose 25-year journey in branding is a masterclass in identity-driven leadership. Jamie has helped companies transform confusion into clarity—not through flashy marketing tactics, but by uncovering the soul of a brand and expressing it with integrity.Jamie shares how his signature IDEA Method has guided organizations through pivotal seasons, helping them find their voice, align their values, and create lasting impact. His approach to branding mirrors the same grace-based leadership that The Pivot Experience stands for—one rooted in authenticity, understanding, and transformation.In this conversation, you’ll hear Jamie unpack: Why every brand is a leadership story waiting to be toldHow clarity of identity drives business successThe connection between grace, growth, and great brandingWhether you're a founder, creative, or leader in transition, Jamie's insights will inspire you to lead with purpose and build something that truly matters.🎧 Listen now and discover how branding, when done with heart, becomes one of the most powerful tools in leadership.

In this episode, we sit down with Ernesto J. Gómez, former VP of Human Capital at Grupo Alfa, where he led leadership development and people strategy across a workforce of 83,000. With a career spanning executive operations and people-first transformation at billion-dollar enterprises, Ernesto brings a rare blend of operational grit and human-centered leadership.We dive into his groundbreaking book, Regrowth, which unpacks how businesses can overcome stagnation by reigniting growth through their people. Ernesto shares actionable insights on leadership alignment, organizational mindset, and how to turn human capital into your company’s greatest growth engine.💡 Whether you’re scaling a team or recalibrating culture, this conversation offers a playbook for growing not just your business—but your people.“Regrowth delivers an insightful recipe for leaders to not just grow their businesses, but also to grow their most valuable asset – their people.” – Brian Myers, Founder, Curvejumper; Former Senior Managing Director, Accenture

Resilient leadership isn’t just about weathering the storm — it’s about growing stronger because of it.In Part 2 of our Lead Better conversation with Chick-fil-A Operator Will Taylor, we dive deeper into the rhythms, mindsets, and habits that help leaders and teams bounce back better. Will shares how he’s built a culture that doesn’t just survive adversity, but thrives through it.In this episode, you’ll learn: • Daily habits that build long-term resilience • How to support your team emotionally and strategically through tough seasons • Why your personal well-being is essential to sustainable leadership • How resilience impacts both performance and people developmentIf you’re looking to lead with more grit, grace, and groundedness — this is the episode for you.

In today’s fast-paced world, great leadership isn’t just about making smart decisions — it’s about having the stamina to keep going when the pressure is on.In this first part of our powerful Lead Better conversation, we sit down with Chick-fil-A Operator Will Taylor to explore what it really takes to lead with resilience. From navigating uncertainty to modeling strength without burnout, Will brings candid, real-world insights from the front lines of leadership.What you’ll hear in Part 1:How to stay steady when everything feels uncertainThe power of authentic resilience in leadershipPractical ways to lead well in high-pressure momentsWhether you're facing a season of challenge or preparing your team for what’s ahead, this episode offers perspective, encouragement, and tools to help you lead better — no matter what comes your way.

In today’s episode, we’re joined by Dr. Michelle Griffin — CEO of Griffin Resources and a powerhouse in people leadership and organizational development. With a doctorate in Industrial-Organizational Psychology and a thriving HR firm under her leadership, Dr. Griffin brings a unique blend of insight, empathy, and execution to the table.We talk about what it means to grow something meaningful — from the inside out. From building high-performing teams to leading through uncertainty, Dr. Griffin shares the hard-earned wisdom that only comes from walking the path of leadership at every level.This conversation is for anyone who’s passionate about people, purpose, and long-term growth.If you lead people — or want to lead better — this one’s for you.

What if you could pitch your next big idea with the clarity and conviction of a product launch from Amazon?In this episode, I sit down with Marcelo Calbucci—startup veteran and author of The PRFAQ Framework—to unpack one of the most transformative tools for innovators: the Press Release + Frequently Asked Questions (PRFAQ) method.Rooted in Amazon’s famed “Working Backwards” approach, Marcelo’s framework helps product leaders, founders, and creatives craft narratives that start with the customer and work back to the solution. We discuss why writing—not PowerPoint—is the ultimate tool for clear thinking, and how the PRFAQ process forces teams to confront assumptions, sharpen strategy, and inspire decisive action.Whether you’re launching a startup, pitching a new product, or championing innovation inside a company, this episode will help you rethink how you present ideas—and how to get buy-in before you build.

We’re back with Part 2 of our March Lead Better session featuring Elise Moore—and the conversation gets even deeper. In this follow-up episode, Elise builds on the foundation from Part 1 and dives into practical tools for navigating tough conversations, giving feedback with impact, and creating a culture of open, confident communication. Whether you’re leading in the boardroom or on the frontlines, this episode is packed with insight to help you communicate with purpose and power.

Are you ready to elevate how you lead through communication? In this episode, we kick off an inspiring two-part series with Elise Moore, recorded during our March Lead Better event. Elise unpacks Communicate for Success—sharing actionable strategies to improve your clarity, foster stronger connections, and boost confidence in every conversation. Whether you’re leading a team, engaging with clients, or influencing key stakeholders, this session will equip you to communicate at the next level.

In this episode, we dive into the future of hiring and team building with Andrea Hoffer, CEO of aha! Talent Experts and author of Hire Higher. With over 30 years of experience in talent management and franchise hiring, Andrea introduces her innovative DREAM Framework—designed to radically reduce turnover and help businesses hire smarter, faster, and more in line with their culture.Andrea shares how AI is reshaping hiring for multi-location businesses and offers practical strategies for leaders who want to build high-performing, cost-effective teams. Drawing from her experience as a Talent Optimization Expert and Keynote Speaker, she highlights how aligning hiring practices with company culture drives long-term success—similar to the leadership strategies that build exceptional service cultures.If you’re looking for actionable insights to strengthen your workforce and elevate your leadership impact, this episode delivers powerful strategies you can put to work immediately.

In Part Two of our Lead Better series with Peter Lopez III, we move from big-picture trends to the heart of transformative leadership—mindset.Peter unpacks what it takes to not just survive but thrive as a leader in 2025. From embracing change to leading with emotional intelligence, this episode delivers practical wisdom for cultivating the kind of mindset today’s leaders need.In this episode: • How to stay adaptable in uncertain environments • Why empathy and vision are the new power tools for leaders • The daily habits that shape resilient, forward-thinking leadership • Strategies for inspiring engagement and innovation on your teamIf you’re serious about growing your influence and impact in the years ahead, this episode is a must-listen.Press play and keep leading better

🎙️ Lead Better: Part One – The Future of Leadership with Peter Lopez III In this kickoff episode of our Lead Better series, we sit down with Peter Lopez III, founder of Elevated Coaching, to dive deep into a pressing question: What does leadership look like in 2025? As the pace of change accelerates, leaders are facing a brand new set of challenges—and opportunities. Peter shares powerful insights on how leadership is evolving, what trends are shaping the future, and why a new mindset is required to thrive. In this conversation, we explore: The critical trends and challenges leaders must prepare for. How to develop a leadership mindset that embraces change. Practical strategies to lead with empathy, vision, and resilience. Ways to build engagement and innovation in diverse, dynamic teams. Whether you're an emerging leader or a seasoned executive, this episode will give you the tools and inspiration to lead with greater clarity, impact, and confidence in 2025—and beyond. Tune in and start leading better today.

In this week's episode, we sit with advertising specialist Borja Cuan. Borja has spent his professional life helping businesses connect with their ideal clients. We talked to Borja about how he had found talent for his company and the core drivers that separate his business from the competition! You do not want to miss this episode! Don't forget to like, share, and subscribe to the channel! #advertising #leadership

In this week’s episode, we sit down with Mariah Millner—a creative equalizer whose unmatched energy fuels stronger team culture and seamless execution. As a Sr. Experience Lead with Chick-fil-A’s Leadership and Talent Development Programs, Mariah shares what it really takes to lead from the middle—streamlining processes, empowering people, and connecting the dots behind the scenes so others can shine.From frontline customer service to executive-level leadership, Mariah brings clarity, creativity, and courage to every table she sits at. Whether you’re in ops, training, or culture-building—this episode will challenge you to rethink how you show up for your team and how to lead with excellence, even in the in-between moments.#TPEPodcast #LeadershipDevelopment #TeamCulture #ChickfilA #LeadBetter #CreativeEqualizer #TalentDevelopment #LeadershipJourney

Ever wonder what it takes to build a culture so strong that 95% of your people stick around? Today we're joined by Dee Ann Turner, a leadership legend who spent 33 years shaping Chick-fil-A's extraordinary culture as their first female officer and VP of Talent.She literally wrote the playbook on finding and keeping exceptional talent - and now she's here to share those game-changing insights with us. From working directly with founder S. Truett Cathy to selecting thousands of successful franchisees, Dee Ann knows exactly what makes great leaders tick.This is The Pivot Experience Podcast, and I'm Alex Seale. Let's dive in.

In Part 2 of this essential TPE Leadership Series, join Alex Seale and The Pivot Experience coaching team as they continue their deep dive into successfully navigating down years in restaurant operations.Our expert coaching panel unpacks crucial strategies for:• Financial resilience and strategic resource management• Maintaining team morale and performance during challenging times• Elevating guest experience while managing costs• Practical recovery and growth tactics for your businessDrawing from decades of combined experience, our coaches share battle-tested insights and actionable solutions that restaurant leaders can implement immediately. Whether you're currently facing challenges or preparing for future uncertainties, this episode delivers the leadership wisdom you need to turn obstacles into opportunities.Don't miss these invaluable insights from TPE's seasoned coaching team who have successfully guided countless leaders through challenging business cycles. This is your playbook for resilient leadership in action

In this powerful two-part series of The Pivot Experience Podcast, host Alexandrew Seale sits down with TPE's expert coaching team to tackle one of the most pressing challenges facing restaurant leaders today: navigating through down years. Drawing from decades of combined experience, our coaches share battle-tested strategies and practical wisdom for turning business challenges into opportunities for growth.Whether you're currently facing a downturn or preparing for future uncertainties, these episodes deliver actionable insights on:• Strategic financial management during lean times• Maintaining team morale and productivity• Elevating guest experience despite constraints• Converting challenges into leadership development opportunities• Practical steps for business recovery and growthDon't miss this essential guide to resilient leadership – where real experience meets practical solutions."

Join us for an illuminating episode of The Pivot Experience Podcast as we sit down with Vance Morris, former Disney World veteran turned business transformation expert. With over a decade of experience creating magical moments at Disney World, Vance now helps service-based businesses double their profits through his revolutionary Systematic MAGIC™ approach.In this episode, we dive deep into:• The journey from Disney World to business consulting• How to transform ordinary customer interactions into extraordinary experiences• The secrets behind the Return on Experience system• Practical ways to implement Disney-level service in any business• Leadership strategies for maintaining an exceptional service cultureWhether you're a business owner looking to elevate your customer experience or a leader aiming to transform your team's service delivery, this episode offers actionable insights and proven strategies from one of the industry's most innovative minds.Don't miss this powerful conversation about turning everyday business moments into magical customer experiences that drive growth and profitability.

LEAD BETTER: Part 2 with LaChelle Cress - Chick-fil-A OperatorReady for more game-changing leadership insights? In this powerful second installment with accomplished Chick-fil-A Operator LaChelle Cress, we dive deeper into the real-world strategies that transform good leaders into great ones.Building on our previous conversation, LaChelle shares her battle-tested wisdom on:• Building and sustaining high-performing teams• Navigating challenging decisions with confidence• Creating a culture of excellence in fast-paced environments• Practical leadership lessons from the frontlines of restaurant operationsWhether you're a seasoned leader or just starting your journey, LaChelle's authentic approach and practical insights will equip you with actionable strategies you can implement today.Don't miss this opportunity to learn from one of Chick-fil-A's dynamic operators as she breaks down the principles that have guided her success.

Join us as LaChelle shares her remarkable 12-year journey from Chick-fil-A team member to restaurant owner. Discover the raw truths about:• The challenging transition from Leadership Development Program to Operator • Real struggles of inheriting vs. building a team • The delicate balance between heart-led and mind-led leadership • Critical lessons in team development and leadership selectionDon't miss these golden nuggets of wisdom from someone who's walked the path from the ground up. Perfect for aspiring leaders and current operators looking to level up their leadership game.🎧 Listen now to transform your leadership journey!#LeadershipDevelopment #RestaurantOperations #CareerGrowth #ChickfilA #ThePivotExperience

In this powerful episode of The Pivot Experience, we dive deep into the intersection of purpose-driven leadership and organizational excellence with Dr. Justin Dubose, a multifaceted leader whose experience spans military service, pastoral ministry, and high-stakes organizational transformation.Join host Alex Seale as he explores Justin's unique perspective on leadership development, drawing from his roles as an Army Reserve chaplain, CoreStrengths certified facilitator, and founder of Communicate to Care. With a Ph.D. in Organizational Leadership and real-world experience leading multi-million dollar projects, Justin brings practical wisdom to the challenging landscape of modern leadership.Key Discussion Points:• Discovering the universal truths of leadership across different sectors• Balancing quick decision-making with strategic planning• Transforming high-potential talent into high-performing leaders• Building resilient teams through effective communication• Integrating personal values with organizational leadershipWhether you're a seasoned executive, an emerging leader, or somewhere in between, this conversation offers invaluable insights on aligning your sacred calling with organizational impact while preparing for the leadership challenges of 2025 and beyond.Don't miss this transformative discussion about the future of leadership and the power of purpose-driven decision-making.#LeadershipDevelopment #OrganizationalExcellence #ThePivotExperience #Leadership2025 #StrategicGrow

Ready to build an unstoppable team? Join The Pivot Experience's Lead Better virtual event featuring Brad McDonald, the talent development expert from Pattern Talent. Discover proven strategies to: ✨ Identify hidden talent potential ✨ Create effective development pathways ✨ Retain your top performers ✨ Build high-performing, aligned teams Brad shares battle-tested methods that help leaders like you transform good teams into great ones. Whether you're a seasoned executive or an emerging leader, you'll walk away with actionable insights to enhance your leadership toolkit. 🔑 Key Takeaways: • Strategic talent identification frameworks • Employee development best practices • Team alignment techniques • Retention strategies that work 💡 Perfect for: Business Leaders Team Managers HR Professionals Anyone passionate about leadership #LeadershipDevelopment #TalentManagement #TeamBuilding #ThePivotExperience #LeadBetter #ProfessionalDevelopment #Leadership

What happens when a childhood mistake meets unexpected grace? In this powerful episode of The Pivot Experience podcast, Alex shares a pivotal moment from his fourth-grade year that could have derailed his future – but instead became a foundational leadership lesson that shapes his approach to developing leaders today. Through a deeply personal story of bringing a knife to school and experiencing transformative grace from his teachers, Alex unpacks how single moments of understanding can create lasting ripples throughout a leader's journey. This episode isn't just about second chances; it's about how grace-based leadership can transform: • How we view mistakes and growth opportunities • The way we develop and nurture talent • Our approach to building psychologically safe cultures • The future of those we lead Whether you're leading a team at Chick-fil-A, managing a growing organization, or stepping into your first leadership role, this episode offers practical insights on balancing accountability with understanding, and how showing grace can become your most powerful leadership tool. Key Takeaways: • The transformative power of receiving grace • How to become a channel of grace in leadership • Building a culture that balances excellence with understanding • Practical steps for implementing grace-based leadership Join us for this compelling conversation about how one moment of grace can spark a lifetime of leadership impact. #LeadershipDevelopment #GraceInLeadership #ThePivotExperience #LeadershipGrowth #PersonalDevelopment

Interested in knowing what it takes to get accepted into LDP? Join us for this Lead Better replay where we have a chance to catch up with newly accepted LDP participant Roderick Allison. Roderick is currently a Chick-fil-A restaurant leader who has worked to get into the LDP program. This conversation was all about what it took for Roderick to get into the program! Please be sure to like, share, and subscribe for more great leadership content! #TPE #LDP #GettingTheCall

What's Up TPE Family! We are back with another episode of The Pivot Experience Podcast. On this episode, we are replaying one of our recent Lead Betters. We had the opportunity to host a dynamic lead named Abram Moon. Abram has over a decade of restaurant experience and shares his insights with us on the topic of leading self. In this insightful session, Abram will guide us through a powerful conversation on two key aspects of leadership: 1. Leading Self: Learn how to drive personal results and become more effective in your role. 2. Leading Others: Explore strategies to help your team achieve results, fostering a culture of growth and accountability. Please do not forget to like, share and comment on this content! Also, visit www.tpenow.com to register for our next Lead Better event!

What's up TPE family! We are back with another episode of the Pivot Experience Podcast! This episode is a replay of our monthly leadership development session, Lead Better! We were fortunate to host Chick-fil-A owner/operator Brad Henckel on this Lead Better. Brad joins us to discuss his journey to becoming an operator and the lessons he has learned since then. Tune in for plenty of nuggets of wisdom! #tpe #leadership #chickfila #operator

What’s up TPE Fam! We are back with another episode of The Pivot Experience Podcast! On this episode, we have Paul Boyles joining us to discuss leadership development! Paul is an executive level coach and he shares his insights from the field! Please remember to like share and comment on this video!