PODCAST · health
The RC Executive Lounge
by ArceeHQ
The RC Executive Lounge is where top healthcare finance leaders share bold strategies to grow revenue and accelerate cash flow. Discover how they apply cutting-edge tools like Agentic AI across the revenue cycle to reduce denials, streamline Medicare, and enhance patient financing and financial assistance to advance equitable access to care. Each episode delivers real-world wins, deep executive insights, and future-focused thinking on technology, payer dynamics, compliance, staffing, and patient experience.
Episodes
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Building High Reliability Revenue Cycle: Denial Prevention, Agentic AI, & Leadership | Ken Hogue
In this episode of The RC Executive Lounge Podcast, Ken Hogue, Chief Revenue Officer at United Health Services, shares how building a high reliability culture has made UHS one of the top-performing revenue cycle organizations in its class. Ken opens with the framework that anchors everything he...
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The Road to Zero-Touch RCM: Agentic AI, Denials Prevention, and Operator Ownership in Revenue Cycle | David Kelly
In this episode of The RC Executive Lounge Podcast, David Kelly, Chief of Ambulatory Operations and Vice President of Revenue Cycle at Mary Rutan Health, returns for a second conversation focused squarely on claims denial management: how to prioritize it, how to measure success, and what it will...
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Mastering Modern Denials Management: Data Discipline, Agentic AI, and the Continuous Improvement Mindset | Taya Gordon
In this episode of The RC Executive Lounge Podcast, Shawntea "Taya" Gordon, CEO of Atlas & Perpetua Healthcare Consulting, co-author of two MGMA-published books on revenue cycle management, and former adjunct professor at Harvard University, brings a data-first perspective to one of the most...
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Mission-Driven Revenue Cycle: Denials Prevention, Agentic AI, and Proactive Loss Mitigation | Thomasina Wilkins
In this episode of The RC Executive Lounge Podcast, Thomasina Wilkins, Chief Revenue Officer at Sinai Chicago, shares how a mission-driven approach to revenue protection reshapes denials prevention at a major safety net system in Illinois. She opens with a principle that reframes how most...
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Rethinking Denials Management: AI, Predictive Strategy, and the Future of Revenue Cycle Leadership | Christina Slemp
In this episode of The RC Executive Lounge Podcast, Christina Slemp, System Vice President of Revenue Cycle Financial Services at UNC Health, shares how a multi-dimensional approach to denial prevention is reshaping what claims denial management looks like at scale. Christina opens with a…
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Winning the Claims Denial War: Clinical Denials, Agentic AI, and the Ownership Mindset That Drives Results | Chris Spady
In this episode of The RCM Executive Lounge Podcast, Chris Spady, Senior Vice President of Revenue Cycle at Erlanger Health System, shares how process discipline and an ownership mindset are reshaping denial management at one of Tennessee's most important community health systems. Chris opens…
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The AI-Augmented Mid-Revenue Cycle: Autonomous Coding, Human-in-the-Loop Governance, and Upstream Prevention | Tami McMasters Gomez
In this episode of The RCM Executive Lounge Podcast, Tami McMasters Gomez, Director of Revenue Integrity at UC Davis Health, shares how mid-revenue cycle can act as a strategic control point that protects revenue before it becomes at risk from an AR perspective. Tami opens with her framework for...
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From Reactive Denials to Proactive Revenue Protection: AI, Prioritization, and Leadership in Revenue Cycle | Kim Scaccia
In this episode of The RCM Executive Lounge Podcast, Kimberly Scaccia, Vice President of Revenue Cycle at TriHealth, shares how anchoring project prioritization to enterprise risk and value helps revenue cycle leaders make better decisions and drive meaningful transformation even when competing...
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Data-Driven Prioritization, Responsible AI, and Operational Transparency in Revenue Cycle Leadership with Keisha Downes
In this episode of The RC Executive Lounge Podcast, Keisha Downes shares how data-driven decision making, disciplined prioritization, and responsible AI adoption can help revenue cycle leaders navigate competing operational demands while advancing long-term digital transformation. Keisha explains...
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Leading with ROI, Team Alignment, and Strategic Discipline: Building High-Performance Revenue Cycle with Willie Brown
In this episode of The RC Executive Lounge Podcast, Willie Brown, Vice President of Revenue Cycle at Sentara Healthcare, shares how ROI-based prioritization, strong leadership teams, and a patient-first mindset guide revenue cycle strategy at a large nonprofit health system. Willie explains how…
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Alignment, Automation, and Cash Flow: Building a High-Performance Revenue Cycle with Blake Evans
In this episode of The RC Executive Lounge Podcast, Blake Evans, System Vice President of Revenue Cycle at Rush University Health System, shares a candid, behind-the-scenes look at how Rush approaches modern revenue cycle leadership. Blake discusses how he and his team aligned with…
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From Denials to Patient Financing: The Path to a Touchless Revenue Cycle
In this episode of The RC Executive Lounge Podcast, David Kelly, a seasoned revenue cycle leader at Mary Rutan Health, shares a thoughtful and pragmatic perspective on what it takes to modernize RCM while staying grounded in organizational realities. David begins by discussing the importance of...
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Leading with Data: Taya Gordon on Transforming RCM, Denials Management & AI Adoption
In this episode of The RC Executive Lounge, Shawntea “Taya” Gordon, CEO of Atlas & Perpetua Healthcare Consulting, delivers a masterclass on what it really means to lead revenue cycle teams with clarity, intention, and data-driven discipline. Taya shares a powerful story about transforming payer...
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Shaping the Future of RCM: Leadership Lessons and Vision
In this episode of The RC Executive Lounge, Sandy Lood, Vice President of Revenue Cycle at Cottage Health, shares powerful insights on shaping the future of RCM through alignment, collaboration, and transparency. Sandy discusses how her team focuses on being unified around shared outcomes and...
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Ambient AI for Healthcare: Reducing Denials, Improving Patient Trust
In this episode of The RC Executive Lounge, Dr.Charles O.Frazier, Chief Medical Information and Innovation Officer at Riverside Health, discusses how ambient AI is transforming the relationship between clinicians, patients, and the revenue cycle. Dr. O.Frazier explains how AI-assisted…
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Innovation for Impact: Bridging Health Equity and Financial Sustainability
In this episode of The RC Executive Lounge, Garrick Stoldt, CFO at St. Peter’s Healthcare System, shares a behind-the-scenes look at how his team digitized the Medicaid application process to improve access for underserved patient populations. Garrick also talks about how his organization...
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Bridging the Gap: AI and Digital Tools for Equitable Health Access
In this episode of The RC Executive Lounge, Sandra Gubbine, a seasoned revenue cycle executive, shares how her team launched a digital-first Medicare enrollment program to increase equitable access to care. She explains how her organization prioritizes denial prevention, patient financing, and...
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ABOUT THIS SHOW
The RC Executive Lounge is where top healthcare finance leaders share bold strategies to grow revenue and accelerate cash flow. Discover how they apply cutting-edge tools like Agentic AI across the revenue cycle to reduce denials, streamline Medicare, and enhance patient financing and financial assistance to advance equitable access to care. Each episode delivers real-world wins, deep executive insights, and future-focused thinking on technology, payer dynamics, compliance, staffing, and patient experience.
HOSTED BY
ArceeHQ
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