PODCAST · education
The Soft Skills Guy
by Damien Clarke
The term soft skills is very broad, so listen along as I talk about the many different soft skills you can learn, develop and use in your everyday life to reach your full potential. You just might hear an ‘aha’ moment that changes your life.
Episodes
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Episode 67 - The impact of self-limiting beliefs on soft skills training
Let's define what is meant by soft skills in the workplace. Soft skills refer to interpersonal abilities that enable staff members to forge genuine connections, foster trustworthiness and ultimately create lasting, trust-based relationships with customers and fellow colleagues. Pretty important...
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Episode 66 - The ESEEE Method, the FIVE simple steps to deliver outstanding Customer Service
In Episode 66 of The Soft Skills Guy, Damien shares his recent experience with a customer service representative at Melbourne airport who failed to deliver satisfactory service. Damien emphasises the importance of providing outstanding customer service and how it can make a significant difference...
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Episode 65 - Customer Service is your USP!
I have always had a passion for delivering outstanding customer service and I’ve always held the belief that your point of difference in your business is customer service. Today I'll be exploring the data and research that supports the importance of customer service, I'll be discussing how…
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Episode 64 – How Soft Skills Can Help You Lead Teams to Success.
It’s important to consider the importance of soft skills in leadership. A leader's success is not only measured by their technical skills but also by their ability to work effectively with others. Soft skills are essential in leadership because they help you understand your team's strengths and...
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Episode 63 - Using Soft Skills to Build Stronger Relationships in the Workplace
You need to consider the importance of communication in the workplace. Communication is a two-way process of exchanging information, ideas, and opinions. Effective communication is crucial in any workplace because it helps to build better relationships with colleagues and ensures everyone is on…
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Episode 62 - Soft Skills vs Tech Skills - which are better?
So, what exactly are soft skills? Soft skills are a set of personal attributes that enable someone to interact effectively and harmoniously with other people. These skills include things like communication, teamwork, problem-solving, leadership, time management, adaptability, and empathy....
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Episode 61 - Step out, up and into success.
Familiar is something you’ve known and done for a long time, you’ll recognise that the familiar is the image you already have stored in your mind – like the way your suburb looks, the kind of shops you go to, the people you associate with, the familiarity of your house. And most importantly, you...
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Episode 60 - Interview with Sally Barker, Peak Performance Mindset Coach
Listen along as Sally explains her profession as a Peak Performance Mindset Coach, how she got into this field and some key takeaways for overcoming anxiety.
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Episode 59 - Five tips for lasting change.
We hear the term change all the time, but if you were to get 10 of your friends together and ask them how they feel about change, you would probably hear 10 different versions on how difficult change can be. Some people go to great lengths to avoid having to change. They'd rather keep things…
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Episode 58 - Two steps to controlling your self talk.
Self-talk is our inner communication with ourselves, unfortunately for some, their self talk is predominantly negative. We use self talk every day, all day long. There are two main types of self talk - positive and negative. Positive self talk will help eliminate stress from your life, while...
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Episode 57 - Challenging your beliefs - can it really be done!
Your core values help to shape your belief systems. Core values can be developed through your circumstances and life experiences. Often times, beliefs come out of a negative experience. Belief systems can be developed from adverse reactions to situations or experiences. We receive messages...
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Episode 56 - The one technique to control your self talk.
Sometimes in life, negativity seems to come from all directions. If we watch the morning news, we hear about murders, robberies, car jackings, and many other negative things. If we read the online news, we are going to read about the same things. Surrounding ourselves with such negativity makes…
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Episode 55 - The four key areas for personal change in 2023
Listen along as Damien talks about the 4 Key Areas for Personal Change in 2023. No matter what kind of personal changes you want to embrace, begin by feeling deserving and appreciative of your current life circumstances. There is no more powerful a place to begin change than from a place of...
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Episode 54 - Are you being grateful?
There’s no doubt that it's easier for most people to be thankful when things are going well in their life as opposed to when they aren't. Yet, it's in these difficult and trying times that appreciating what's still good is of the upmost importance. Sometimes we take for granted the things about...
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Episode 53 - Your comfort zone could be crippling you.
Your comfort zone is the emotional and mental state you experience when you routinely go about your day. You engage in behaviors and habits that come naturally to you, your personality, and your lifestyle. You experience a certain level of ease in work settings, social settings, lifestyle...
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Episode 52 - How goal-setting will improve your quality of life.
Two benefits that come out of goal setting, one is the ability to improve motivation and the second is to build confidence. However, if the goals you set are unrealistic, the process can backfire. Listen along as Damien explains how setting realistic goals will improve your quality of life. If…
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Episode 51 - The one reason you're not able to move forward in your life.
When people want to embark on a journey of personal development, they often find themselves stuck. It's easy to point out what isn't working in our lives, and it's not difficult to say we actually do want to change what isn’t working. However, The area most people struggle with, is the desire to...
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Episode 50 - Now more determined than ever to make a difference.
What was planned as a celebration to mark the 50th Episode of the Take a Minute podcast, has turned into a personal mission to make a difference in the lives of others.
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Episode 49 - Three proven strategies to acheive your goals
Setting goals can be an easy task for many people. However, actually achieving the goals that are set is not always so easy. For example, anyone can say, "I am going to lose 5 kilograms this month." Saying it is easy; doing it can be way more challenging. Achieving your goals takes dedication,...
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Episode 48 - Are affirmations really worth the effort!
In order to feel good about ourselves, our lives, and our circumstances, it's necessary to consciously feel appreciation for ourselves, our lives and our circumstances. The most effective way to feel appreciative is to use positive self talk. From the time we're small children, throughout our…
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Episode 47 - Top 6 customer service tips
A business without customers will not remain a business for long. Therefore it is imperative to find ways to improve customer service if it is not currently at an acceptable level within your organization. Dale Carnegie said "The person who gets the farthest is generally the one who is willing to...
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Episode 46 - Why customer service can beat price everytime.
With so many businesses fighting for your hard earned dollar these days, Damien points out why customer service will be your point of difference during tough times – and right now we are entering some challenging times both as a consumer and a producer. The tough economic times have finally…
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Episode 45 - The three biggest skills needed for outstanding customer service
Outstanding customer service is the cornerstone of every successful business, and if the standard level provided by an organization is not exactly where it ought to be, then steps need to be taken to improve in this regard. Talking with employees to find out ways that they think improvements can…
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Episode 44 - Turn a customer complaint into a positive.
The last thing we want is a customer complaint about our service or our product. Customers are much more demanding these days as they are more educated due to the immediate access they have of information. However, customer complaints need to be taken seriously and with the utmost respect for the...
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Episode 43 - Keep calm when your customer is not.
You will always encounter upset, rude and demanding customers – and if you haven’t already it’s just a matter of time! Listen along as Damien highlights a few important techniques to use in helping you deal with hot under the collar customers.
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Episode 42 - Now is the time to believe.
Everyone has that desire to succeed. Your ability to establish and accomplish goals will create happiness and success over and above any skill you could ever realize. However, you can’t hit the target if you can’t see it. If every individual has that yearning for success, and if success is...
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Episode 41 - Adopting the right mental attitude for success.
Having the right mental attitude is one of the most important things to develop for success in life. More energy, better health, an improved chance of success and an overall happier lifestyle all come from having the right mental attitude. Your attitude in life determines the outcome of all your...
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Episode 40 - The importance of interpersonal skills for teenagers
Listen along as Damien talks about the need for us to focus on the development of today's teenagers. Currently, growing teenagers group themselves into stereotypes promoting discrimination on certain behaviors or physical characteristics, consequently they are not opening their minds to other...
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Episode 39 - Take time out to reflect and assess.
At some point on your road to achieving your goals, you’ll need to take some time out to reflect and assess where you are, where you’ve been, and how this is affecting where you want to go. Listen along as Damien finishes off with a proven technique used to change your attitude in under a minute.
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Episode 38 - Skyrocket your career, reduce stress levels and achieve job satisfaction.
There are a few very good reasons why you should want to improve your customer service skills and train yourself to be more professional in dealing with all types of customers Listen along as Damien explains how providing outstanding Customer Service can help improve your chances of promotion…
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Episode 37 - Time to believe is now!
The belief you have in yourself is the major key to your success in life. If every person has that yearning for success, and if success is accessible to everybody, why then do only a few succeed? This is because only a few believe in their potential, and most of all, only a few started by…
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Episode 36 - I dropped the ball on Customer Service
Listen along as Damien talks about a recent incident that he didn’t handle well with a customer. Learn the two lessons that we all should follow in order to provide outstanding customer service.
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Episode 35 - How to get on well with people.
For some people it’s a natural talent, they seem to get along with everyone they meet and they’re well respected. For other people it’s a talent they must develop. These are skills that can be learnt and will definitely help you to get along better with others – in all kinds of relationships,...
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Episode 34 - Your attitude affects many
Your attitude, or your willingness to think positively, affects many people—from your family to the stranger you smile at in the supermarket. Discover if you're a pessimist or an optimist and even if you have some cynicism within you.
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Episode 33 - What is and isn't success.
Success is defined in different ways by different people. What one person deems as success may not necessarily be the same as someone else. Discover the critical trait we need to possess to be successful in life.
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Episode 32 - Success is all about relationships
Discover the two key relationships you must develop and be a master of to succeed in life. Listen as I describe how a chance interaction led to a job.
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Episode 31 - Increasing Creativity
Facing a challenge, or trying to come up with a new business idea? Being creative in your thinking can open up loads of possibilities. Here is one idea that works a treat.
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Episode 30 - 5 Top Tips For Success
Listen to the Top 5 Tips For Success. A short, sharp and straight to the point podcast
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Episode - 29 The remaining 11 Soft Skills used by Effective Leaders
The remains 11 Soft Skills used by Effective Leaders
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Episode 28 - 21 Soft Skills of Effective Leaders
Here are the first 10 Soft Skills used by Effective Leaders
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Episode 27 - Are we born with soft skills?
There has always been debate about if we're born with soft skills or are they learned. Listen as I give the results of research conducted and ways in which you can improve your soft skills.
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Episode 26 - the top 6 soft skills required for success
Research conducted by Deloitte predicts that soft skilled occupations will make up 63% of all jobs by 2030. Discover the top 6 soft skills that will be crucial to your future career success.
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Episode 25 - Now more than ever we need to develop our soft skills.
With the increase of isolation from the COVID-19 pandemic and no definitive end in sight, it’s important to maintain and continue to develop our soft skills.
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Episode 24 - You can do it
One thing that stands in the way of your success is the ability to believe in yourself.
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Episode 23 - Getting direction in your life
Just having the right attitude, the right skill set and the right philosophy doesn’t guarantee success in life. You need a clear direction of where you’re going.
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Episode 22 - What does the festive season mean for you?
This time of the year is a great time to spend with family and friends and to re-charge the batteries as we look to start a new year.
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Episode 21 - You’re not alone on your road to success
Somewhere on your road to success, you’ll begin to discover the amazing resources out there and ones that are very close by.
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Episode 20 - Moving past fear
There are times when simply thinking positively is not enough to move you past your fear. So join me as I tell you two fears that I overcame
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Episode 19 - It’s never too late to change
It’s never too late to change, however, there’s a catch and that’s what can be the biggest hurdle for some people.
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Episode 18 - This is what motivates people
Discover the number one staff motivator that costs nothing but has such a huge impact.
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ABOUT THIS SHOW
The term soft skills is very broad, so listen along as I talk about the many different soft skills you can learn, develop and use in your everyday life to reach your full potential. You just might hear an ‘aha’ moment that changes your life.
HOSTED BY
Damien Clarke
CATEGORIES
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Frequently Asked Questions
How many episodes does The Soft Skills Guy have?
The Soft Skills Guy currently has 66 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is The Soft Skills Guy about?
The term soft skills is very broad, so listen along as I talk about the many different soft skills you can learn, develop and use in your everyday life to reach your full potential. You just might hear an ‘aha’ moment that changes your life.
How often does The Soft Skills Guy release new episodes?
The Soft Skills Guy has 66 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to The Soft Skills Guy?
You can listen to The Soft Skills Guy on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts The Soft Skills Guy?
The Soft Skills Guy is created and hosted by Damien Clarke.
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