The Successful Bookkeeper Podcast

See what the team at The Successful Bookkeeper has on right now → Natalia Zacharin had no bookkeeping background, no clients, and no safety net when she started Zacharin Consulting in January 2019. She was 49, a single mom, and her invoicing clerk job was being phased out. In part one of this two-part conversation, Natalia lays out exactly how she went from that starting point to building a firm that now employs 16 people, targets $4 million in revenue, and landed at number 802 on the 2025 Inc. 5000 list. Chapters [00:00] Cold open: asking the right questions [00:52] Introducing Natalia Zacharin [03:00] From invoicing clerk to business owner [07:00] Where the firm stands today [10:00] First client via LinkedIn [13:00] Self-teaching bookkeeping on YouTube [16:30] Hiring a CPA manager — lessons learned [19:00] Building the pipeline: 4 clients to 12 [23:00] Doubling down and working 7 days a week [26:00] COVID, the PPP pivot, and early burnout Starting From Zero — And Meaning It Natalia's entry into bookkeeping wasn't a career pivot she planned. Her fiancé suggested it over coffee when she couldn't find another job. She enrolled in an online course, started messaging business owners on LinkedIn in January 2019, and landed her first client on January 29th of that year — a landscaping company owner in California who is still a client today. Her prior experience as an invoicing clerk in Microsoft Dynamics and NetSuite gave her attention to detail, but she had never opened QuickBooks. YouTube as a Training Program When Natalia got into her first client's books, she found the revenue hadn't been recorded — showing a negative $2 million on the P&L. Rather than walking away, she cleaned it up herself using YouTube, watching videos second by second and refreshing the balance sheet after every change to see what happened. "That was how I learned," she says. "I taught myself how to read financials, not how to do just data entry." It was slow, it was self-directed, and it worked. The Formula for Getting Clients Early On Natalia built her first pipeline through two channels: LinkedIn outreach and a local women's business group. Her LinkedIn approach was simple — start genuine conversations, never lead with a pitch, and ask questions. "No one likes it when you just come out with a full three paragraphs of what you do. No one cares." At in-person events, she set a clear intention before walking in: she was there to get a client, not just to have lunch. By August 2019 she had 4 clients and quit her day job. By November she had 12 — enough to cover her bills. Doubling Down on What Works After quitting her job, Natalia worked 12 to 14 hours a day, seven days a week, iterating constantly on what was generating new business. Her core principle: if something moves the needle, do more of it faster. She avoided prescriptive networking formats like BNI in favour of methods she could control and test. "Selling is psychological, it's not intuitive," she says. "I just didn't give up. I didn't feel like I had other options, so I just kept going." COVID, the PPP, and a Hard Lesson About Burnout In January 2020, Natalia called her mother — who had been helping her financially — to say she no longer needed the support. Three months later, COVID hit and her clients' revenues collapsed. She pivoted immediately to helping clients apply for PPP and EIDL loans, achieving near-perfect approval and forgiveness rates. But by August 2020, working alone under enormous pressure, she stopped exercising and started running out of energy. Part two of this series picks up there — with hard-won lessons on burnout, pricing, and scaling a team. Links Mentioned Zacharin Consulting: zacharinconsulting.com Pure Bookkeeping: purebookkeeping.com The Successful Bookkeeper: thesuccessfulbookkeeper.com About the Guest Natalia Zacharin is the Founder and Principal of Zacharin Consulting, a full-service accounting firm based in Maryland that offers bookkeeping, accounting, and fractional CFO services. She started the firm in 2019 with no formal bookkeeping training and grew it to a 16-person team tracking over $3 million in annual revenue. In 2025, Zacharin Consulting was named to the Inc. 5000 list of fastest-growing companies in the United States, ranking number 802. About the hostMichael PalmerMichael Palmer is the host of The Successful Bookkeeper podcast and co-founder of Pure Bookkeeping and The Successful Bookkeeper. He started this work because of his father — a brilliant electrical contractor who worked twice as hard as he should have had to, because nobody on the financial side was in his corner. That gap is what The Successful Bookkeeper exists to close. His view: bookkeepers are the most undervalued force in small business — and every bookkeeper who builds a real business changes two families: theirs, and their clients'.

See what the team at The Successful Bookkeeper has on right now → Ashley Jocic started Florida Keys Bookkeeping at one of the most turbulent moments imaginable: a separation, COVID shutdowns, and a career pivot — all at once. What followed was five years of growing a fully virtual bookkeeping firm while navigating a new marriage, a daughter, an international move to Serbia, and twins. This episode is a masterclass in building something real when life refuses to slow down. Chapters [00:00] Life chaos that sparked the business [04:18] Early career and Bookkeeper Launch [07:04] Finding the first clients [10:40] Newborn, new marriage, slow growth [13:28] Twins force a systemization sprint [18:35] Running a US firm from Serbia [25:11] Building referral relationships [32:10] Plans for intentional growth [40:55] Protecting your work time Starting From a Real Moment Ashley's path into bookkeeping started with her dad. She'd been handling his books and noticed something: "I remember seeing the relief on his face when he knew his bookkeeping and his bills were handled." That moment made her realize bookkeeping is more than data entry — it lifts a genuine mental burden from business owners. Combined with a background in government accounting and a timely refresh through the Bookkeeper Launch course, she had what she needed to start. Growing Slowly — On Purpose Ashley's early client growth was deliberate and unhurried, mostly driven by a professional website and a referral from her father's network. "If someone called me and wanted a bookkeeper, I ended up doing their bookkeeping," she says. There was no aggressive outreach strategy at first — and that was fine. Her constraints as a new stay-at-home mom meant slow, steady growth was the only kind that fit. She and her husband aimed for 20 hours of work per week. Sometimes she hit it. Sometimes she didn't. A Hard Deadline Forces the Right Decisions When Ashley found out she was pregnant with twins, she faced a clear choice: systemize fast or shut down. She chose to systemize. She leaned heavily on Pure Bookkeeping to document and standardize her processes, hired a team member in Serbia she could train before going on leave, and brought on a second person to review that work while she was away. "I did a lot of things a lot quicker than I would have normally because of that constraint, because of that timeline." The firm didn't just survive her maternity leave — it ran smoothly. Virtual-Only as a Filter, Not a Limitation Living in Serbia with a six-hour time difference from the US East Coast might sound like a recipe for client friction. Ashley sees it differently. Being unable to visit offices or meet for coffee filters out clients who aren't ready for fully virtual work — and those tend to be the wrong clients anyway. The right clients, she's found, don't need her physically present. They need her reliable. A CPA who works with one of her clients has since referred additional business to her, which she considers a strong signal: "He liked my work enough to refer me to someone else he was doing taxes for." Protecting Your Work Time Looking back, the one thing Ashley wishes she'd done sooner is treat her work hours as non-negotiable. "I would too easily say, 'Well, okay, I'll work later,'" she reflects. "I had to treat it like a business and not just something that fits in the in-between moments." That mindset shift — from flexible freelancer to firm owner — is something she says took time but made a real difference in how the business runs today. Now, with systems in place and a small team, she's turning her attention to intentional growth: more cleanups that convert to monthly clients, and deeper relationships with accountants who can send referrals. Links mentioned Florida Keys Bookkeeping Pure Bookkeeping The Successful Bookkeeper About the guest Ashley Jocic is the owner of Florida Keys Bookkeeping, a fully virtual firm she launched during the COVID shutdowns. With a background in government accounting and a passion for helping small business owners feel confident in their finances, she now runs her practice remotely from Serbia while raising three young children. She specializes in bookkeeping cleanups and monthly services for service-based businesses across the United States. About the hostMichael PalmerMichael Palmer is the host of The Successful Bookkeeper podcast and co-founder of Pure Bookkeeping and The Successful Bookkeeper. He started this work because of his father — a brilliant electrical contractor who worked twice as hard as he should have had to, because nobody on the financial side was in his corner. That gap is what The Successful Bookkeeper exists to close. His view: bookkeepers are the most undervalued force in small business — and every bookkeeper who builds a real business changes two families: theirs, and their clients'.