Episodes
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Phone Follow Up Part 3
Part 3 of 4
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Phone Follow Up Part 2
Part two of four.
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Phone Follow Up Part 1
This is part one in a four step series of phone follow up in the automotive retail sector.
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Hiring & Retaining Staff
Five seconds of bad audio at the beginning of this one. Sorry about that. My tone is quite relaxed in this series. But the material is first rate. Addressing one of the primary challenges for businesses operating in a post-COVID world.
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Sales Skills: Overcoming Inventory Issues
Powerful strategies and word tracks for overcoming inventory shortage issues.
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Sales Skills: Common Internet Sales Mistakes
Avoiding common mistakes some internet sales reps make with first response emails.
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Management: Hey Mr. Manager...Will YOU wash their feet?
Spiritual insight into what a leader's attitude should really be.
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Management: Time Mgmt For Sales Managers
A brief overview of how I believe a sales manager should view his or her day and how modern time management can really truly be measured. In this podcast I refer to desk manager vs sales manager. I am not referring to titles as dealers sometimes refer to them either way. I am referring to…
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Sales Skills: Customer Connections Long Version
Low key discussion of how to handle several types of customer situations when we 'feel' like things are not going well in the process.
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Sales Skills: Brief Thoughts On Meet & Greet, Transition To Needs Analysis
Especially good for new sales reps but lots of info for anyone. Cool insight into what the customer perceives as they arrive.
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Sales Skills: Buyer Motivators: Needs vs Desires
A brief conversation about buyer motivators and a fresh perspective on selling to those needs or desires.
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Sales Process Step 3 Product Demo Series
Several in a series discussing the product demo portion of the sales process. Some are soft in tone. Others, labelled as strong coffee versions, may be more 'rah rah' in tone. Enjoy your preferred flavor!
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Sales Process Step 1 Meet & Greet
Four sections of podcast less than ten minutes each. Addresses the showroom meeting of guests.
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Personal Growth: Encouragement For 'One Of Those Days'
Uplifting five minute talk about having 'one of those days' and getting through it successfully.
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Sales Skills: Unique Discussion Of Follow Up Calls Vs. Texts/Emails
Tracy talks for about half an hour about what we should be doing with customer follow up AND how we should be measuring our effectiveness.
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Sales Skills: Discussion Of First Customer Contact
Brief Version
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Sales Skills: Contact Is Step...One-Or Is It?
Informal chat about reaching out to Internet leads.
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Sales Skills: Rethinking Follow Up Calls
When prospects won’t respond
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Sales Skills: Internet Sales First Call
Discussion of the first phone outreach after receiving a lead.
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Sales Skills: Commitment in the dealership--it's a two way street!
Commitment is a two-way street. Learn how our commitment to do a great job can be reflected in our customers’ to our company.
About this show
National sales trainer Tracy Alexander discusses topics that range from business operations to personal growth. Tracy also enjoys coding, graphic design and web development.
Hosted by
Tracy Alexander
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