The Wilshire IT RevCast

In this episode of the Wilshire IT Webcast, Evan Martin, VP Revenue Cycle Management at ZoomCare, sits down with Kevin Henrikson, co-founder of Pretty Good AI, to unpack how real-world AI is reshaping patient access, front-end revenue cycle, and denial prevention. You’ll hear how practices are moving beyond basic IVR and portals to deploy voice-based AI agents that actually resolve issues—not just route calls. The post S5 EP4 Do No Harm, Do More Good: Safely Deploying AI in Patient Access appeared first on Wilshire Group.

In this episode of The Wilshire IT RevCast dives deep into the fast‑evolving world of healthcare price transparency and the operational reality of Good Faith Estimates (GFEs) under the No Surprises Act. Our host Evan Martin, VP Revenue Cycle at ZoomCare, and returning guest Travis Gentry, CEO of Hyve Health, unpack how regulations aimed at protecting patients are colliding with fragmented systems, siloed providers, and legacy revenue cycle workflows. They explore why current price transparency data is often unusable, what a “true” 360‑degree GFE would look like, who should really quarterback the estimate, and how advanced claims and advanced EOBs could fundamentally reshape the revenue cycle from reactive to proactive. The conversation also looks ahead to ambulatory surgery centers (ASCs), medical group practices, and the growing regulatory pressure on both providers and payers. The post S5 EP3 From Estimates to Advance Claims Rethinking Price Transparency appeared first on Wilshire Group.

In this episode of The Wilshire IT RevCast, we explore why meaningful career growth rarely happens by accident and argue that individuals—not employers—must act as the “CEO” of their own development. Drawing on Marcie Carleton’s HR and talent experience, the conversation highlights how top performers set intentional goals, continuously build learning agility, communication, and tech/AI adaptability, and integrate personal well-being with professional growth rather than waiting for permission, budget, or perfect conditions. The post S5 EP2 From Survival Mode to Strategic Growth appeared first on Wilshire Group.

In this episode of the Wilshire IT Revcast, Evan Martin sits down with Shari Boyer, Director of Enterprise Denial Management, WVU Medicine, and Scott Earich, Partner and Owner of The Wellington Group, LLC, to unpack how payers are industrializing denials and how providers can respond with AI-driven strategies. The post S5 EP1 AI vs. Denials: Leveling the Playing Field for Providers appeared first on Wilshire Group.

In this insightful episode, host Evan Martin, alongside guest co-host Patti Consolver, delves into the intricacies of patient loyalty and the pivotal role of patient experience in healthcare sustainability. Featuring Matt Lauer, a certified patient experience professional, the discussion highlights the intersection of revenue cycle management and patient satisfaction, emphasizing the need for healthcare systems to adapt and improve service interactions using data-driven insights and a holistic understanding of patient needs. The post S4 EP10 The Patient Experience Equation appeared first on Wilshire Group.

In this engaging episode, host Evan Martin In this engaging episode of the Wilshire IT broadcast, host Evan Martin converses with Rahul Agrawal, a visionary entrepreneur in healthcare technology. The discussion delves into the transformative capabilities of AI in streamlining medical documentation and revenue cycle management, highlighting how these innovations are poised to reduce administrative burdens and enhance efficiency in healthcare operations significantly. Rahul shares insights into his company’s development of AI tools that support healthcare professionals in improving coding accuracy and managing claims with reduced denials, emphasizing a long-term vision for integrating AI seamlessly into healthcare practices. The post S4 EP9 Revolutionizing Healthcare with AI appeared first on Wilshire Group.

In this episode of the Wilshire IT Revcast, host Evan Martin and guest Marcia Leighton dive into the pervasive role of AI in various sectors, with a focus on healthcare and revenue cycle management. They discuss the integration and impact of AI tools like ChatGPT and Google Gemini on productivity, decision-making, and organizational efficiency. The conversation highlights the importance of adopting AI proactively to enhance workplace processes and underscores the necessity for balancing innovation with security and personal readiness. The post S4 EP8 – Beyond the Algorithm: AI’s Expanding Role in Non-Technical Industries appeared first on Wilshire Group.

In this episode of The Wilshire IT Revcast, host Evan Martin and guest Marcie Carleton explore the evolving landscape of recruitment, with a particular focus on trends in remote work and the application of AI in hiring processes. They explore the preference for remote work among candidates, the challenges in balancing in-office and flexible schedules, and the role of recruiters in personalizing candidate engagement. The conversation further emphasizes the importance of relationship-building and authentic communication in recruiting, underlining innovative strategies for maintaining community among remote teams. The post S4 EP7 Adapting to Change The Future of Work and Recruitment Post-Pandemic appeared first on Wilshire Group.

In this episode of Wilshire IT Revcast, Justin Liu from Charter Health. Surfaced some intriguing insights into AI’s role in healthcare. How AI is optimizing back-office operations, reshaping efficiency and effectiveness: “I think a lot of what we see, the positive uses of these modern language models…will be in the back office rather than the front office.” I’m keen to hear how others leverage AI in different capacities—share your experiences and thoughts! The post S4 EP6 Navigating Healthcare’s AI Evolution: Opportunities and Challenges appeared first on Wilshire Group.

Welcome to the latest episode of the Wilshire IT Revcast, where we dive into the vibrant world of the NAHAM Conference. Join us for a live recording as we speak with leading professionals about key topics in healthcare access management and the technological advancements shaping this critical field. The post S4 EP5 The Networking Power of NAHAM: Connections that Matter appeared first on Wilshire Group.