PODCAST · business
This is Journey Management
by Marc Stickdorn
Journey management is the discipline of running your organisation around the customer journey - not as a one-off mapping project, but as a permanent operating capability. This is the show about how that actually works.Hosted by Marc Stickdorn, CEO of Smaply and co-author of This is Service Design Thinking and This is Service Design Doing - This is Journey Management goes deep on customer experience (CX), customer journey mapping, service design, journey orchestration, and customer-centric transformation.Each episode, Marc sits down with the practitioners doing this work for real: CX and experience leaders inside large enterprises, service designers and journey managers building the practice from scratch, and transformation executives turning customer journeys into business decisions. No fluff, no vendor pitches - just the honest craft of managing journeys.New episodes every two weeks. Follow the show to make this your destination for everything journey management.
No episodes available yet.
We're indexing this podcast's transcripts for the first time — this can take a minute or two. We'll show results as soon as they're ready.
No matches for "" in this podcast's transcripts.
No topics indexed yet for this podcast.
Loading reviews...
ABOUT THIS SHOW
Journey management is the discipline of running your organisation around the customer journey - not as a one-off mapping project, but as a permanent operating capability. This is the show about how that actually works.Hosted by Marc Stickdorn, CEO of Smaply and co-author of This is Service Design Thinking and This is Service Design Doing - This is Journey Management goes deep on customer experience (CX), customer journey mapping, service design, journey orchestration, and customer-centric transformation.Each episode, Marc sits down with the practitioners doing this work for real: CX and experience leaders inside large enterprises, service designers and journey managers building the practice from scratch, and transformation executives turning customer journeys into business decisions. No fluff, no vendor pitches - just the honest craft of managing journeys.New episodes every two weeks. Follow the show to make this your destination for everything journey management.
HOSTED BY
Marc Stickdorn
CATEGORIES
Loading similar podcasts...
Frequently Asked Questions
How many episodes does This is Journey Management have?
This is Journey Management currently has 0 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is This is Journey Management about?
Journey management is the discipline of running your organisation around the customer journey - not as a one-off mapping project, but as a permanent operating capability. This is the show about how that actually works.Hosted by Marc Stickdorn, CEO of Smaply and co-author of This is Service Design...
How often does This is Journey Management release new episodes?
This is Journey Management is no longer actively publishing new episodes, but the existing catalog remains available.
Where can I listen to This is Journey Management?
You can listen to This is Journey Management on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts This is Journey Management?
This is Journey Management is created and hosted by Marc Stickdorn.
URL copied to clipboard!