PODCAST · technology
Topleft Podcast
by Wim Kerkhoff
The TopLeft Podcast is about Agile, Lean, and growing healthy teams. By inviting professionals in the field of growth, service and project management, and career coaching, we discuss concepts and methods behind building attractive cultures and companies that can thrive for over 100 years. It's not about our software product, but the journey of growing MSP teams.
Episodes
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Episode 27 | Clarity First: Leading with Lean Thinking in MSPs (Karen Martin X. Wim Kerkhoff)
Agile isn't just about speed, but it's about clarity. Karen Martin, the bestselling author of Clarity First and a global expert in lean management, joins Wim to unpack how MSPs can cut through the fog and make work visible, manageable, and meaningful. With decades of experience transforming…
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Episode 26 | Beyond Tickets: Making Agile Human-Centered for MSPs (Mike Burrows X. Wim Kerkhoff)
Agile principles aren't just for developers, they're transforming MSP service delivery. Mike Burroughs, five-time author and organizational change expert, joins Wim to explore how MSPs can move beyond overwhelming ticket queues to create adaptive, human-centered operations. Drawing from his...
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Episode 25 | Agile & AI: The Future of IT Managed Service Providers
Agile methodologies and AI-driven automation are transforming how MSPs manage projects and service delivery. In this episode, Wim welcomes Dave Sobel, host of the MSP Radio Show, to discuss why most MSPs struggle with project profitability—and what they can do to fix it. Dave shares insights from...
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Episode 24 | How IT MSPs Can Finish Tickets FASTER
Agile practices and automation are revolutionizing ticket and project management for IT MSPs. In this episode, Wim and Joshua share tips for reducing ticket resolution times, improving SLA performance, and enhancing service delivery through better communication, automation, and Agile workflows....
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Episode 23 | How IT Managed Service Providers Can Finish Projects FAST
Agile practices are transforming how MSPs manage project delivery, financial processes, and client relationships. In this episode, Steve and Wim delve into the advantages of agile and Kanban approaches over traditional methods like Gantt charts, emphasizing practices like buffers, WIP limits, and...
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Episode 22 | Reducing Timesheet Stress | Wim & Chris
In this TopLeft Podcast episode, Wim and Chris discussed the stress that technicians and engineers face when doing time entry and how to address those.
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Episode 21 | Combining Project Management Methods to Create a Profitable Project Engine | Wim & Nate
Nate Hutchison shared with Wim shared practical tips and best practices to make project profitable for MSPs.
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Episode 20 | Capacity Planning in an MSP | Wim & Chris
Wim invites Chirs Pickett, the CEO of Crafty Penguins, and MSP who is using TopLeft. They sit down and discussed how TopLeft helped Chris and his team do capacity planning as an MSP.
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Episode 19 | Embracing Agile Development | Wim & Matthew | PT. 2
Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.
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Episode 19 | Embracing Agile Development | Wim & Matthew | PT. 1
Matthew Bookspan shares how he pivoted to using the Agile method from using the traditional Waterfall approach.
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Episode 18 | Human Potential | Wim & Francesco | Pt. 2
Catch up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving one's full potential.
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Episode 18 | Human Potential | Wim & Francesco Pt. 1
Catch-up with Wim and one of his long-time coach and a Psychologist Francesco de Gaetano as they talk about the interesting aspect of human potential and achieving one's full potential.
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Episode 17 | Creating a Coaching Culture | Nate & Wim
In today's video, Wim & Nate delved into the concept of "Creating a Coaching Culture" and how it can revolutionize organizations and empower individuals. Whether you're a leader, manager, or someone looking to enhance their professional skills, this video is packed with valuable insights and...
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Episode 16 | Lift & Shift Vs. Transformation
Changes, upgrades and paradigm shifts are always seen to be synonymous with one another or even close to bringing the same effect especially when dealing with the project management in an organization. In this podcast episode Wim and James tackles the crucial difference between Lift and Shift and...
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Episode 15 | Rebuilding Culture from Job-hunting to I Love It Here
Building a nurturing environment in a workplace might be a top reason to retain talents, but there are more to that now that workplace has grown and shifted to hybrid. Listen to Wim and Steven's discussion on rebuilding a culture that will incubate talents from the moment they appear for the...
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Episode 14 | Exploring the Worlds We Carry
Wim and Steve take a deep dive at the different stories and learnings they both amassed and embraced over time and how these things have walked them through the various worlds they've been to that they have carried and have become parts of their lives and their narratives.
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Episode 13 | Leadership Lesson in 2022
This episode tackles few nuggets of information about leadership lessons from 2022 that all zoomed into "change-state". Todd Kane of Evolved Management and Wim of TopLeft dabble on breath work and getting coaches to improve not just their physical and mental state but also to improve certain…
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Episode 12 | Core Values
Today's episode, Wim and Steve talks the importance of core values and how to operationalize them in your organization.
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Episode 11 | How to finish well on projects
In this episode, Wim and James talk about how to finish well on a project so it doesn't flop around in the grave and comes back to haunt you. Get some pro-tips on how to drive projects to completion and closure so that you can get the right outcomes for your clients.
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Episode 10 | Roles in Projects
We often take our most experienced and best tech and make him the project manager and it very rarely works well. This is good enough to start out with if its a 5 person MSP. But when you start making more sales and projects start coming in more consistently that stops working. Listen to this...
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Episode 9 | Communicating with Clients & Teams around Projects
We can lose clients, projects and even our reputation by simply not communiating well. One of the issues in MSPs is where we place our focus - our main focus is on getting the work done. Our clients' perception of us is formed not around what we do technically but how we interact with them.…
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Episode 8 | Done When?
Done When? That's a huge problem in projects. We don't actually know when something is complete and so, it leaves the status so open-ended and vague. Instead of going back to the checklist of the project to see what are the critical things that are needed to get done, it can become distracting to...
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Episode 7 | Handing off Projects from Sales - Part 2
How well the hand off from Sales to Projects happens, will determine the success of the project and will set your team up to win! In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong.
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Episode 7 | Handing off Projects from Sales - Part 1
How well the hand off from Sales to Projects happens, will determine the success of the project and will set your team up to win! In this 2-part series, James and Wim talk about how the project relates to the statement of work, different ways of billing it and how it could go wrong.
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Episode 6 | Sales/ Presales Project Scoping
The biggest blind spot many MSPs have in the area of project scoping and often the hardest to solve is for one core reason, most MSPs are running with the owner selling and they are not doing it in a methodical way for many reasons. James and Wim go through the issues list and talk about ways to...
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Episode 5 | Managing Projects in an MSP
People have the same challenges over and over again, so you're not alone. Leaders and MSP owners see the symptoms of the problems but they don't really understand what the main problems and the root causes are so that they can improve their businesses and make the changes they want. Over the next...
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Episode 4 | Applying Running Epiphanies to Business
Wim and Steve talk about the epiphanies Wim had as he trained for his 10K run and the lessons he learned that can be applied to "running" a business
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Episode 3 | Ownership vs Accountability
In this podcast Steve and Wim discuss the diference between ownership and accountability, roles and accountability charts.
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Episode 2 | What should you Fix Next in your MSP?
In this episode, Wim and Steve discuss the "Fix This Next" book from Mike Michalowicz, and how to apply the principles in an MSP environment. Book website: https://fixthisnext.com/ Book on Amazon: https://www.amazon.ca/Fix-This-Next-Change-Business/dp/0593084411
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Episode 1 | How TopLeft Started
In this kick off episode Steve and Wim talk about the purpose behind TopLeft, sharing our journey as an IT service provider building out Lean and Agile practices in project management. They also give us a sneak peak into the topics they will discuss over the next few episodes.
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ABOUT THIS SHOW
The TopLeft Podcast is about Agile, Lean, and growing healthy teams. By inviting professionals in the field of growth, service and project management, and career coaching, we discuss concepts and methods behind building attractive cultures and companies that can thrive for over 100 years. It's not about our software product, but the journey of growing MSP teams.
HOSTED BY
Wim Kerkhoff
CATEGORIES
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Frequently Asked Questions
How many episodes does Topleft Podcast have?
Topleft Podcast currently has 30 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Topleft Podcast about?
The TopLeft Podcast is about Agile, Lean, and growing healthy teams. By inviting professionals in the field of growth, service and project management, and career coaching, we discuss concepts and methods behind building attractive cultures and companies that can thrive for over 100 years. It's not...
How often does Topleft Podcast release new episodes?
Topleft Podcast has 30 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Topleft Podcast?
You can listen to Topleft Podcast on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Topleft Podcast?
Topleft Podcast is created and hosted by Wim Kerkhoff.
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