PODCAST · business
Total Retail Talks
by Total Retail
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
Episodes
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BRUCE BOLT's Performance-Driven Approach Fuels its Market Expansion
In episode 518 of Total Retail Talks, Editor-In-Chief Joe Keenan Interviews Bear Mayer, founder and CEO of BRUCE BOLT, a family-owned sports equipment brand based in Austin, Texas. Mayer looks back on his entrepreneurial beginnings, touching on the valuable business lessons his father imparted on...
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Build-A-Bear Workshop's CEO on Balancing Tradition With Reinvention
In this episode of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chris Hurt, president and CEO of Build-A-Bear Workshop, a beloved multigenerational brand focused on its mission to "add a little more heart to life," known for its stuffed animals. Hurt discusses his career start at…
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How Organic Apparel Brand Pact is Navigating the International E-Commerce Market
In episode 516 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Drew Cook, president of organic, sustainable apparel brand Pact, and Matthew Merrilees, CEO, North America at global e-commerce platform Global-e. Cook delves into the challenges of maintaining a successful international...
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How Bookshop.org is Helping Independent Bookstores Compete in the Age of Amazon
In episode 515 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Andy Hunter, founder and CEO of Bookshop.org, a certified B Corp online book retailer supporting independent bookstores. Listen in as Hunter explains the book retailer's mission and revenue-sharing marketplace model…
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Nicotine Brand ALP's DTC Journey to Success
In episode 514 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Lorenzo De Plano, co-founder and CEO of ALP, the leading direct-to-consumer (DTC) nicotine pouch brand, valued at over $1 billion. Listen in as De Plano discusses the genesis and growth of the company (2:15), why…
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James Avery Artisan Jewelry Brings a Handcrafted Approach to Store Design
In episode 513 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jim Corso, director of real estate at James Avery Artisan Jewelry, a Texas-based vertically integrated, family-owned company offering finely crafted jewelry designs for men and women. Listen in as Corso provides an…
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Hint's Refreshed Positioning Taps Into Hydration as a Cultural Movement
In episode 512, Total Retail Editor-in-Chief Joe Keenan interviews Allison Cullman, senior vice president of marketing at Hint, one of the largest unsweetened flavored water brands in the U.S. Listen in as Cullman discusses Hint's refreshed brand positioning and its new “MMMMM Water™” marketing...
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The Art of Comfort: Faherty CEO on its Hospitality-Driven Retail Strategy
In episode 511, Total Retail Editor-in-Chief Joe Keenan interviews Alex Faherty, co-founder and CEO of Faherty, a certified B Corp™ premium lifestyle apparel brand known for its quality craftsmanship and surf-inspired coastal style. Alex launched the brand in 2013 with his twin brother, Mike,...
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Keurig Dr Pepper Creates 'Raving Fans' Via Connected Data
In episode 510 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Drew Panayiotou, chief marketing and innovation officer at Keurig Dr Pepper (KDP), a global leading beverage company with a portfolio of more than 150 owned, licensed and partner brands. During the wide-ranging...
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How a Retailer-First Approach is Fueling Simon G. Fine Jewelry's Legacy Growth
In episode 509 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Zaven "Zee" Ghanimian, CEO, and Brooke Brinkman Ghanimian, chief operating officer of Simon G. Fine Jewelry, a leading fine jewelry brand known for innovation, craftsmanship, and timeless design. Listen in as they share…
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An Inside Look at ACE Hardware's Retail Media Success
In episode 508 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tyler Lusebrink, head of brand partnerships for retail media network RedVest Media at ACE Hardware, the world's largest hardware cooperative. Listen in as Lusebrink discusses retail media’s rapid growth (1:20) and how...
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How Naturepedic is Scaling Operations and Retail for Organic Growth
In episode 507 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Charlie Beer, chief operating officer at Naturepedic, the leading certified organic mattress and bedding company. Naturepedic was started over 20 years ago when the founder rejected conventional crib mattresses containing...
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The Strategy Driving Books-A-Million's Brick-and-Mortar Boom
In episode 506 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kathy Gagliano, executive vice president of merchandising at Books-A-Million, the second largest bookstore retailer operating more than 220 stores in the United States. The discussion begins with the history of the…
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Caddis Redefines Eyewear for the 40+ Community
In episode 505 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Tim Parr, founder of Caddis, a cultural lifestyle and eyewear brand boldly celebrating the 40-plus community. Parr shares that he launched Caddis after seeing a cultural and marketing void around aging consumers (3:30).…
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The Strategy Driving Stanley 1913's Global Growth
In episode 504 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matt Navarro, global president of Stanley 1913, the iconic global lifestyle brand synonymous with premium food and beverage innovation, operated by PMI WW Brands. The discussion begins with talk about Stanley's evolution...
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Durability, Resale and Repair: How Jackalo Enables Circularity in Childrenswear
In episode 503 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Marianna Sachse, founder and CEO of Jackalo, the first circular childrenswear brand focused on creating durable, eco-friendly apparel. Sachse describes her inspiration for founding the brand — a difficulty finding...
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Newell Brands' Customer Experience Center Brings Retail Innovation to Life
In episode 502 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mike Hayes, chief commercial officer, Americas at Newell Brands, a leading global consumer products company with a large portfolio of iconic brands such as Graco®, Coleman®, Oster®, Rubbermaid®, and Sharpie®. The…
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Inside Ashley's Plan to Launch AI Home Shopping
In episode 501 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Nick Lezin, senior vice president of e-commerce and marketing at Ashley, an American home furnishings manufacturer and retailer. Lezin expands on Ashley's strategy for launching a fully transactional shopping experience...
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Total Retail Talks Celebrates 500 Episodes! Reflecting on Over 10 Years of Insights and Stories
We’re excited to share a major milestone for Total Retail Talks: the release of our 500th episode! Since launching the podcast in 2015, we’ve spent more than a decade speaking with hundreds of leading retail executives. We've uncovered insights into the strategies shaping the industry. To mark…
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Marine Layer's Journey From T-Shirt to Trendsetter
In episode 499 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Mike Natenshon, founder and CEO of apparel brand Marine Layer. Beginning from his desire to re-create a favorite worn-out college T-shirt to founding a successful brand known for high-quality, custom fabrics, Natenshon...
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How Boot Barn is Shaping the Next Chapter of Western Americana Aesthetic
In episode 498 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Isha Nicole, senior vice president of creative and marketing at Boot Barn, America's largest western and workwear retailer. Tune in as Nicole provides an overview of Boot Barn and her role (1:20) as well as discusses the...
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Primark's U.S. Marketing Head on Brand Building and Store Expansion
In episode 497 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Rene Federico, head of marketing for the U.S. at Primark, a global fashion retailer founded and based in Dublin, Ireland. Listen in as Federico discusses Primark's growth in the U.S., focusing on marketing strategies to...
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Consumer Cellular’s Big Bet: More Stores, Smoother Service, Happier Customers
In episode 496 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ed Evans, CEO of Consumer Cellular, the top-rated wireless provider that provides cell phones and no-contract service plans primarily to those 50-plus. Listen in as Evans details what's driving Consumer Cellular's...
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How Lowe’s is Reimagining the Digital Customer Journey
In episode 495 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Cano, senior vice president of digital commerce at Lowe's, a FORTUNE® 100 home improvement company. Cano details the company's approach to personalizing the digital shopping experience for both DIY homeowners and...
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Why SharkNinja Has Embraced 'Positionless' Marketing
In episode 494 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kaitlyn Hebert, global chief marketing officer for the Ninja brand of SharkNinja, a leading global product design and technology company. The interview was recorded at Shoptalk Fall in Chicago. Hebert explains how Ninja’s...
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The Heart of Wayfair's In-Store Experience
In episode 493 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Liza Lefkowski, vice president and chief merchant of stores at Wayfair, a leading home and furniture retailer. The interview was recorded at Shoptalk Fall in Chicago last month. Lefkowski discusses Wayfair's strategy of...
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How 'Retail Therapy' Fits Into Stitch Fix's Future
In episode 492 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Debbie Woloshin, chief marketing officer at Stitch Fix, the leading online personal styling service. The interview was recorded at at Shoptalk Fall in Chicago last month. Listen in as Woloshin discusses innovating the...
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Inside Helix's Domestic Manufacturing and Retail Expansion Strategies
In episode 491 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jerry Lin, co-founder of Helix, a leading direct-to-consumer (DTC) mattress and sleep brand, part of 3Z Brands. Listen in as Lin discusses starting the business from scratch 10 years ago (1:30), Helix's newest retail...
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Squeezing Success: The Rise of Lemon Perfect
In episode 490 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Yanni Hufnagel, founder and CEO of The Lemon Perfect Company, an organic lemon water brand. Listen in as Yanni discusses his unconventional career path, transitioning from a college basketball coach to a beverage...
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Schylling's CEO on 50 Years of Toy Nostalgia and Product Innovation
In episode 489 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Paul Weingard, president and CEO of Schylling, the iconic toy company marking 50 years in the industry this year. Listen in as Weingard provides an overview of the company's history and current business (1:30), his…
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Inside Amazon's Counterfeit Prevention and Brand Protection Efforts
In episode 488 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kebharu Smith, director and associate general counsel of Amazon.com's Counterfeit Crimes Unit (CCU), a global team working to investigate, find and launch legal action and criminal referrals against counterfeiters. Listen...
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Chairish's CEO on Bringing Style, Speed, Sustainability and Tariff Relief to Shoppers
In episode 487, Editor-in-Chief Joe Keenan interviews Gregg Brockway, co-founder and CEO of Chairish, the design lover's curated marketplace for the best vintage and used furniture, decor, art and jewelry. Listen in as Brockway details the genesis of Chairish (1:40), his entrepreneurial…
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How Kendra Scott is Enhancing its Digital Shopping Experience
In episode 484 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kamanasish Kundu (KK), senior vice president and head of e-commerce and digital at Kendra Scott, a fashion lifestyle brand of big dreams, colorful confidence, and inspired design, founded on family, fashion and...
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L'Oreal Division President on Brand Legacy, Leadership, and Stylist Education
In episode 484 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Leslie Marino, U.S. president, professional products division at L'Oreal, the world leader in cosmetics with a portfolio of 37 brands and a mission to offer the best of beauty to everyone, everywhere. Listen in as Marino...
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Edible Brands' CMO on its Evolution Into an Experience Brand
In episode 484 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kevin Keith, chief marketing officer of Edible Brands, a family of consumer brands focused on celebrating life's most meaningful moments, including its flagship brand Edible, formerly Edible Arrangements. Listen in as…
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How Lowe's New AI Tool is Assisting Home Improvement Shoppers
In episode 483 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chandhu Nair, senior vice president of data, artificial intelligence and innovation at Lowe's. Listen in as Nair provides an overview of the home improvement retailer's new Mylow AI assistant (1:35), how it fits into its...
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Inside Academy Sports + Outdoors' Store Expansion Strategy
In episode 482 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matt McCabe, executive vice president and chief merchandising officer at Academy Sports + Outdoors, one of the nation's largest sporting goods and outdoor stores. Listen in as McCabe discusses the addition of the Jordan...
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Detailing World's Founder on Serving Car Enthusiasts
In episode 481 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Matthew Kelly, founder and owner of Detailing World, the largest selection of professional-grade car detailing products operating over a dozen stores and wholesale nationwide. Listen in as Kelly provides an overview of...
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How Halara Meets Customer Demand Through its Near-Zero Inventory Model
In episode 480 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jessica Thompson, global brand president of Halara, women's activewear-inspired everyday apparel. Listen in as Thompson provides an overview of the athleisure brand (1:40), its direct-to-consumer e-commerce distribution...
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Chewy Ads' Refresh is Boosting Brand and Pet Parent Connections
In episode 479 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Frank Mulcahy, head of sales at Chewy Ads, the retail media network for leading pet retailer Chewy. Listen in as Mulcahy discusses the recent Chewy Ads refresh (1:30), its new key features and functionalities (3:25), and...
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How Sustainable Women's Lifestyle Brand Carve Designs is Growing its DTC Sales
In episode 478 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Megan Porteous, chief revenue officer of Carve Designs, a women's sustainable swimwear and clothing lifestyle brand. Listen in as Porteous discusses the genesis and mission of Carve Designs (1:45), its various sales...
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How DTC Jewelry Brand Angara's Vertically Integrated Model Delivers Speed and Customization
In episode 477 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Ankur Daga, CEO and co-founder of Angara, a vertically integrated online jeweler that sources and procures stones, designs jewelry, and manufactures pieces in-house. Listen in as Daga talks about his background as well as...
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Xcel Brands CEO Bob D'Loren on the Future of Social Commerce
In episode 476 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Bob D'Loren, CEO of Xcel Brands, a leader in live stream media and social commerce, and co-founder of ORME, a social commerce app that features TikTok-style videos within a shoppable marketplace. Listen in as D'Loren...
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Digital Innovation is Core to Mondelēz's Growth Strategy
In episode 475 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kostas Georgakopoulos, chief technology officer and chief information security officer at Mondelēz International, one of the largest snack companies in the world offering iconic global and local brands in over 150...
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How In-Store Advertising Sweetens the Experience for Hershey's Customers
In episode 474 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Brad Santanna, head of omnichannel marketing at The Hershey Company, an industry-leading snacks company, and Steve Triplett, senior vice president of advertising sales at Vibenomics, an in-store digital advertising...
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Inside Primark's US Store Expansion Strategy
In episode 473 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kevin Tulip, president of Primark U.S., the international value retail chain. Listen in as Tulip provides insight into his 22-year career journey with Primark (1:05), the brand's history and mission (3:05), and its...
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How True Religion's Influencer and Brand Partnerships Made for Holiday Magic
In episode 472 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Kristen D'Arcy, chief marketing officer of True Religion, a global lifestyle, apparel and accessories brand that focuses on producing high-quality denim and sportswear for men, women and kids. Listen in as D'Arcy provides...
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John Fluevog Shoes' CMO on Selling Unique Soles to Unique Souls
In episode 471 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Stephen Bailey, chief marketing officer of John Fluevog Shoes, an independent design and retail footwear company based in Vancouver. Listen in as Bailey provides an overview of the unique footwear brand (0:45), fulfilling...
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How EVEREST is Bringing its Home Storage 'Beautility' Vision to Life
On episode 470 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Heidi Hurst, head of product development and marketing at EVEREST, a new home organization and storage brand that elevates the potential of every room with stylish and customizable solutions. Listen in as Hurst describes...
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Why LVMH and TAG Heuer Launched an Apprenticeship Program in the US
In episode 468 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Gena Smith, chief human resources officer at LVMH Moët Hennessy Louis Vuitton, a leading luxury goods group, and Beatrice Goasglas, president of TAG Heuer Americas, a luxury timepiece brand. Listen in as Smith discusses…
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ABOUT THIS SHOW
Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
HOSTED BY
Total Retail
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