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Total Retail Tech Insights

by Total Retail

Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable information and practical advice to help drive their technology road maps. From idea to implementation, Total Retail Tech Insights is the content retail executives need to optimize their use of technology throughout their organizations.

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Episodes

  1. Strategies to Build A Stronger Direct Digital Gift Card Program

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Sarah Kositzke, global insights director at Blackhawk Network (BHN), the world’s largest network of gift cards and branded payment solutions. Listen in as Kositzke provides an overview of BHN and her role (1:15),...

  2. Why Your Marketing AI Isn't Getting Any Smarter

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Eugene Yukin, vice president of products at MessageGears, the data activation and engagement platform that helps enterprises harness their data by streamlining the tech stack. Listen in as Yukin discusses his...

  3. Sezzle's BNPL Platform Proves to Be a Customer Acquisition Engine

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Traci Bower, senior vice president of revenue at Sezzle, a forward-thinking fintech company committed to financially empowering the next generation through its purpose-driven payment platform. Listen in as Bower...

  4. How Engage People Connects Rewards and Payments to Drive Loyalty

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Len Covello, chief technology officer at Engage People, the only loyalty network that enables program members to pay with points directly at checkout. Listen in as Covello provides an overview of the business…

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  5. Why AI Means Marketers Must Stop Testing and Start Experimenting

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Deanna Ballew, chief product officer at Listrak, a digital marketing automation platform. Listen in as Ballew discusses the current retail marketing landscape of creativity and innovation (3:00) and how Listrak...

  6. Agentic AI in Retail: ALDO Group Data and AI Expert on Real-World Impact

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan speaks with Nicola Kinsella, chief strategy officer at Fluent Commerce, and Fatih Nayebi, vice president of data and AI at ALDO Group. Listen in as Nayebi discuss his career background and academic work in artificial...

  7. BNPL Demystified: Sezzle's President on the Future of Payments

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Paul Paradis, president of Sezzle, a mission-driven fintech empowering the next generation with interest-free installment plans that enhance purchasing power online and in-store. Listen in as Paradis discusses...

  8. From Brand to Build Mode: How Retailers Are Navigating Leaner Teams and Tighter Margins

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Katie Carlson, vice president of partner success at Fluent Co., a leading commerce media platform helping brands engage audiences, unlock new revenue streams, and drive measurable results at scale. Listen in as...

  9. How ESW Optimizes Inventory Management for Worldwide E-Commerce

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Rachel De Los Santos, senior director of client success at ESW, the global direct-to-consumer e-commerce leader. Listen in as De Los Santos provides an overview of her role (1:05), ESW's business offerings for...

  10. Optimove Exec on AI and the Future of Retail Marketing

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Rony Vexelman, vice president of marketing at Optimove, the global leader in Positionless Marketing. Listen in as Vexelman provides an overview of the Optimove business (1:05) and discusses the rapid adoption of...

  11. Beyond the Brief: How Agencies Drive Strategic Growth for Retailers

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Megan McDonagh, chief marketing officer at Wpromote, a top independent marketing agency that challenges convention to accelerate growth for brands. Listen in as McDonagh provides an overview of Wpromote and her...

  12. Secrets to Marketing Performance and Data Integration With Adverity

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mitesh Lakhani, senior director of solutions consulting at Adverity, the integrated data platform for the modern marketer. Listen in as Lakhani details his career background and Adverity's offerings (1:00), the...

  13. How Engage People Powers Retailers' Loyalty Payments

    In episode 42 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jonathan Silver, CEO and co-founder of Engage People, the solution and execution partner for your company’s loyalty and incentive strategy. Listen in as Silver provides an overview of the business (0:50), his...

  14. Talkdesk Exec: 'Treat Contact Center Agents as Brand Ambassadors'

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shannon Flanagan, vice president and general manager of retail and consumer goods at Talkdesk, a global cloud contact center leader for enterprises of all sizes. Listen in as Flanagan discusses her experience in...

  15. How Celebrus Enables 'The Lifeblood of a Business': Accurate Digital Reporting

    In episode 40 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Maigari Jinkiri, vice president of business development at Celebrus, a customer data and fraud prevention solution. Listen in as Jinkiri provides an overview of the business and how it works with retailers (0:45),...

  16. How ViralMoment Helps Brands Tap Into the Power of Social Video

    In episode 39 of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Chelsie Hall, founder of ViralMoment, a startup AI social intelligence tool. Hall was the winner of the Startup Challenge at this year's Total Retail Tech event. Listen in as Hall provides an overview of…

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  17. Simon-Kucher Retail Exec Talks Consumer Behavior and Holiday Planning

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Shikha Jain, partner and head of North American retail and consumer at Simon-Kucher, a global commercial growth and strategy consulting firm. Listen in as Jain discusses the work that Simon-Kucher does with…

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  18. How Retailers Can Use Omnichannel Tech for Better CX

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Josh Goodelman, chief revenue and operating officer at KWI, a retail point-of-sale and unified commerce platform. Listen in as Goodelman discusses his current role and professional background (1:00), KWI's...

  19. Rokt Exec Shares How Retailers Can Optimize E-Commerce Checkout UX

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ashley Firmstone, senior vice president of customer success at Rokt, the global leader in e-commerce technology. Listen in as Firmstone discusses the solutions Rokt provides for retailers (1:02), how the…

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  20. How DHGATE Group Supports Cross-Border E-Commerce Growth for MSMEs

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Diane Wang, founder, chairperson, and CEO of DHGATE Group, one of the leading B2B cross-border e-commerce platforms in China. Listen in as Wang discusses the DHGATE and MyyShop businesses, as well as her...

  21. Braze Exec: Effective Creative is Key in Building Meaningful Moments, Customer Loyalty

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mariam Asmar, vice president of strategic consulting at Braze, a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. Asmar discusses her…

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  22. Botify Exec Details SEO Strategies to Drive Online, Offline Traffic

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Frank Vitovitch, vice president of solutions consulting at Botify, an enterprise software company that helps brands turn organic search into an efficient, measurable and sustainable channel for both traffic and...

  23. Competera's CEO Offers Best Practices for AI-Driven Dynamic Pricing

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Alex Galkin, founder and CEO of Competera, a technology company that offers a comprehensive pricing platform. Listen in as Galkin discusses Competera's offerings and why he decided to start the company (0:51)…

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  24. Lily AI Exec on the Impact of Enriched Product Data for E-Commerce Businesses

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jay Hinman, vice president of marketing at Lily AI, the product attribution management platform for e-commerce retailers. Listen in as Hinman discusses Lily AI's technology solutions for retailers (0:58), his...

  25. Zipline's CEO on How to Power Store Performance and Innovation

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Melissa Wong, CEO and co-founder of Zipline, the platform enabling best-in-class communication strategies throughout retail organizations. Wong discusses why her background in the retail industry led her to start…

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  26. TechBlocks' CEO: Retailers Can Stay Agile With Composable Commerce

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Prashant Kumar, founder and CEO of TechBlocks, a cloud engineering and digital services provider. Kumar discusses his technology background that led him to launch TechBlocks, the types of clients the company…

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  27. Radial Payment and Fraud Leaders on Optimizing Secure, Seamless Checkout

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews David Roessler, director of payments, and Michael Habermann, director of fraud services at Radial, the leader in omnichannel e-commerce technologies and operations. Roessler and Habermann discuss how merchants…

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  28. How LoyaltyLion Balances Customer Personalization and Data Privacy for Retailers

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Fiona Stevens, head of marketing at LoyaltyLion, a data-driven loyalty and engagement platform. Stevens discusses LoyaltyLion's product offerings and her role, why e-commerce brands need to be aware of the…

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  29. How Linnworks Solves Today's Retail Challenges With Total Commerce Control

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Callum Campbell, CEO of Linnworks, a software-as-a-service (SaaS) commerce platform that puts commerce control at the center of your business. Listen in as Campbell discusses Linnworks' business offerings and his...

  30. How Coveo Solves Today's E-Commerce Discovery and Search Challenges

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian McGlynn, general manager of e-commerce at Coveo, an artificial intelligence (AI) relevance platform that powers e-commerce experiences for search, navigation, recommendations, and personalization. McGlynn...

  31. NaviStone Exec Shares the Opportunities in Web-Powered Direct Mail

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jude Hoffner, vice president of product management at NaviStone, a data-driven marketing technology solution turning website visitors into direct mail buyers. Hoffner discusses his career experience in direct...

  32. Emarsys Exec Shares Marketing 'unPredictions' for Customer Engagement in 2022

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Meghann York, global head of product marketing and marketing solutions at Emarsys, an SAP company, the omnichannel customer engagement platform trusted by leading brands around the world. Listen in as York...

  33. Make Supply Chain a Competitive Differentiator With Blue Yonder

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Omar Akilah, corporate vice president of commerce products, and Eugene Amigud, corporate vice president of commerce at Blue Yonder, the world leader in digital supply chain and omnichannel commerce fulfillment....

  34. Navigate the Supply Chain Crisis With EDITED Enterprise and Market Data

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Juliana Prather, chief marketing officer of EDITED, the leader in retail intelligence, market strategy and enterprise data. Listen in as Prather discusses her professional background in retail, how EDITED works...

  35. SoundCommerce Integrates Real-Time Data to Drive Customer Lifetime Value

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Eric Best, co-founder and CEO of SoundCommerce, the end-to-end data platform for retail brands. Best discusses his career background in e-commerce that led him to start SoundCommerce, how the technology platform...

  36. Carter's Builds Emotional Connections With Customers Through Data

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jennifer Lee-Harrison, vice president of demand generation at Carter's, and Youna Kim, senior director of integrated performance media at Merkle. Lee-Harrison and Kim discuss their backgrounds and current roles,...

  37. Tips for Creating Secure, Convenient and Quick Digital CX

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Seb Reeve, director of market strategy at Nuance Communications, a speech recognition and artificial intelligence software company. Reeve discusses a few highlights from a recently released report by Nuance in...

  38. Narvar Helps Retailers Create Seamless Returns Experiences

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews David Morin, senior director of retail and client strategy at Narvar, the post-purchase customer engagement platform. Listen in as Morin discusses his current role and career background, Narvar's business…

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  39. Industry Veteran Shares the Keys to Payments Orchestration at Gr4vy

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews John Lunn, founder and CEO of Gr4vy, the only payment orchestration platform built natively in the cloud giving retailers scale and control of their payment stack from anywhere. Lunn discusses his professional...

  40. Exchange Solutions' CEO on Omnichannel Data Integration and its Impact on Customer Loyalty

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Mike Hughes, CEO of Exchange Solutions, a personalized loyalty solutions provider for retailers. Hughes discusses the business' omnichannel loyalty offerings, how Exchange Solutions' clients' loyalty programs...

  41. Key Learnings to Optimize Free and Premium Loyalty Programs

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian Carl, vice president of marketing at Clarus Commerce, a premium loyalty program solutions provider. Listen in as Carl discusses his role at the company, the recently expanded solutions in premium loyalty…

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  42. Adeptmind's Product Discovery Tools Innovate and Personalize Site Search

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Ryan Wilson, head of retail at Adeptmind, a leading artificial intelligence-based e-commerce product discovery company. Listen in as Wilson discusses his career experience, Adeptmind's offerings for retailers…

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  43. Linnworks' GM on Marketplace, D-to-C and Social Commerce Strategies of the Future

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Jason Stuckey, general manager, North America at Linnworks, a total commerce solution that connects, manages and automates commerce operations. Listen in as Stuckey discusses his background in e-commerce, what...

  44. How Radial's Connected OMS and Payment Solution Solves Omnichannel Pain Points

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Radial's Vice President of Omnichannel Solutions Vikas Aron, and Director of Payment Operations Dave Roessler. Radial is the leader in omnichannel commerce technologies and operations. Aron and Roessler discuss…

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  45. How Automation and Machine Learning Can Fight Chargeback Fraud

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Scott Stone, chief strategy officer at Sift, the leader in digital trust and safety, empowering companies of all sizes to unlock revenue without risk. Stone discusses how Sift's recent acquisition of Chargeback...

  46. What it Takes to Build Your Own Premium Loyalty Program, Part 4

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Carlos Dunlap-Beard, vice president of business development and loyalty strategy at Clarus Commerce, a premium loyalty program solutions provider. Dunlap-Beard discusses what retailers should be thinking about…

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  47. Lessons You Can Learn From the Best Premium Loyalty Programs in Retail, Part 3

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Brian Carl, senior director of marketing at Clarus Commerce, a premium loyalty program solutions provider. Carl discusses what makes Clarus Commerce's offerings unique, his role at the company, and the evolution…

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  48. How to Acquire and Retain Premium Loyalty Members (and What Makes Them So Valuable), Part 2

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Carlos Dunlap-Beard, vice president of business development and loyalty strategy at Clarus Commerce, a premium loyalty program solutions provider. Dunlap-Beard discusses Clarus Commerce's business offerings, the...

  49. What is Premium Loyalty, and Why You Should Consider Launching Your Own Program, Part 1

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Tom Caporaso, CEO of Clarus Commerce, a premium loyalty program solutions provider. Caporaso discusses Clarus Commerce's loyalty solutions for retailers, his 25-plus year career in customer loyalty and…

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  50. January Digital's CEO on Why the Next 6 Months Are Key to Retailers' Futures

    In this episode of Total Retail Tech Insights, Editor-in-Chief Joe Keenan interviews Vic Drabicky, founder and CEO of January Digital, the digital leadership company. Drabicky discusses what makes January Digital unique, the company's work with various clients such as The Honest Company, and his...

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ABOUT THIS SHOW

Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable information and practical advice to help drive their technology road maps. From idea to implementation, Total Retail Tech Insights is the content retail executives need to optimize their use of technology throughout their organizations.

HOSTED BY

Total Retail

Produced by Ambrose Crenshaw

CATEGORIES

business management

Frequently Asked Questions

How many episodes does Total Retail Tech Insights have?

Total Retail Tech Insights currently has 50 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.

What is Total Retail Tech Insights about?

Total Retail Tech Insights was created as a resource for executives in the retail industry who seek information and solutions for their technology wants and needs. Through brief but in-depth interviews with subject matter experts and industry thought leaders, listeners take away actionable...

How often does Total Retail Tech Insights release new episodes?

Total Retail Tech Insights has 50 episodes. Check the episode list to see recent publication dates and frequency.

Where can I listen to Total Retail Tech Insights?

You can listen to Total Retail Tech Insights on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.

Who hosts Total Retail Tech Insights?

Total Retail Tech Insights is created and hosted by Total Retail.
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