Transform NOW

In this episode of the Transform Now podcast, host Michael Marchuk sits down with Russell Halper, CEO of InsideKitchen and a 20-year veteran in enterprise transformation. Russell specializes in "adoption architecture", the missing layer between deploying AI and actually getting business value out of it.Here’s what we cover:🔹 Why building an AI model is the starting gate, not the finish line.🔹 How to redesign workflows for AI, instead of just bolting it onto broken processes.🔹 Balancing human accountability with the rise of agentic AI.🔹 Why domain expertise is critical for complex operations like supply chain.🔹 How leaders can cut through the "agent washing" hype and build a "no-regret" AI roadmap for 2026 and beyond.2:38 - Why 42% of enterprises abandon AI initiatives5:44 - The operator mindset vs. traditional consulting8:35 - Change management & the human element of AI13:30 - Redefining human accountability with agentic AI17:00 - Redesigning workflows for AI vs. bolting it on24:30 - Engaging detractors and managing resistance26:30 - Why 95% of GenAI pilots fail to scale31:20 - The importance of domain expertise in supply chain AI38:50 - Cutting through the "agent washing" hype44:10 - Advice for CEOs: Building a "no-regret" AI roadmap Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• OpenAI Says AGI Is Coming By Year-End. It Also Just Had The Worst Safety Crisis In Its History. https://tech.yahoo.com/ai/chatgpt/articles/openai-says-agi-coming-end-063745266.html • Goldman Sachs partner warns of ‘huge danger’ in letting AI replace bankers’ reasoning skills https://www.cnbc.com/2026/08/24/goldman-sachs-ai-partner-danger-skills.html • Microsoft and LinkedIn just analyzed the future of work and AI. It all points to one key skill set https://www.fastcompany.com/91583725/microsoft-linkedin-future-work-ai-human-connection • AI is making a mess of how humans interact at work https://www.cnbc.com/2026/08/20/gatekeeping-bots-piles-of-slop-welcome-to-the-age-of-ai-weirdness-at-work.html • Europe's AI Act gets real - https://www.axios.com/2026/08/28/eu-ai-act-gets-real Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Federico Berruti, a McKinsey partner and co-leader of their Canadian banking practice, who returns to Transform NOW to explain his concept of AI agents as "corporate citizens" and why agentic AI's real breakthrough is "decision design," redefining which decisions AI should own versus which those that should remain with humans. .Here's what we discussed with Federico:* Task automation vs. decision design* The "tale of two banks" operating model gap* Guardrails and autonomy trade-offs* Middle management change management and resistance* Model risk management vs. agentic governance* Decision rights, escalation, and auditability* Emergent systemic risk from decision patterns at scale* Reflections on how agentic AI has evolved in 2026.V.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.The turbulent AI era is here. The choices we make now are critical. https://www.gatesnotes.com/work/make-ai-work-for-everyone/reader/a-turbulent-ai-era-and-critical-choices-to-make?WT.mc_id=20260826_ai-overture-2026-med-med.Anthropic’s best AI model struggles to attract users as cheaper tools thrive https://www.ft.com/content/5ee49718-c258-4f01-aa32-7e5b76ae5245?syn-25a6b1a6=1 .The AI-related reason every billionaire suddenly wants to own a sports team https://www.cnn.com/2026/08/24/business/sports-team-buying-spree .New Zealand to introduce bill for under-16s social media ban https://www.bbc.com/news/articles/cj068q7qj19o .The technology that could bring robot mowers to one in two American lawns https://www.therobotreport.com/technology-could-bring-robot-mowers-one-half-american-lawns/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk sits down with returning guest Ashley Gross, a leader in AI and enterprise transformation, to discuss why organizations struggle to see real ROI from their AI investments. Ashley argues that the true value of AI isn’t unlocked at the tool level, but at the workflow level. Too often, companies fall into "workflow paralysis" by purchasing software hoping for a quick fix, without actually designing or interrogating the processes behind them. Without intentional behavior change and workflow optimization, Ashley warns that AI simply becomes another expensive addition to an already bloated tech stack.To move beyond experimentation, Ashley shares her practical methodology for uncovering and redesigning workflows, which involves everything from analyzing existing documentation to conducting real-time "buddy sessions" with employees in the trenches. She emphasizes the critical importance of keeping humans in the loop to maintain accountability and trust, ensuring that AI augments human judgment rather than replacing it entirely. The conversation also tackles the persistent friction between IT and business teams, offering proactive solutions like embedded governance—where policy checks and approvals are automated directly into IT request workflows—to eliminate bureaucratic bottlenecks and build cross-functional trust.Looking ahead, Ashley advises leaders to prioritize high-ROI workflows, such as proactive budget forecasting, to make AI a durable competitive advantage rather than a short-lived spike in productivity. She also gives listeners an exclusive sneak peek into her book, The AI Workweek, which features over 100 tool-agnostic use cases and practical frameworks designed to help everyday workers eliminate busy work. Whether you're a C-suite executive or a frontline employee, this episode provides a blueprint for driving meaningful, scalable change with AI.The AI Workweek Book: https://a.co/d/0fDld0qEVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• Who Will Win as AI Rewrites Competitive Advantage? - https://www.bcg.com/publications/2026/which-companies-capture-value-from-ai • OpenAI president urges enterprises to hasten AI security defenses - https://www.artificialintelligence-news.com/news/openai-president-urges-enterprises-hasten-ai-security-defences/ • Google to buy Spirit Airlines business data for $10 million - https://www.reuters.com/legal/litigation/google-buy-spirit-airlines-business-data-10-million-2026-08-17/ • The Bank That Runs on AI Agents: What Happens When Software Starts Making Financial Decisions? - https://www.globalbankingandfinance.com/the-bank-that-runs-on-ai-agents-what-happens-when-software-starts-making-financial-decisions-/ • ‘I see the incredible promise’: on set of an AI film shoot as new studios embrace controversial tech - https://www.theguardian.com/film/2026/aug/16/directors-embracing-ai-film-making Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode of Transform NOW, Brad Hairston talks with Dr. David De Cremer, dean and professor at D'Amore-McKim School of Business at Northeastern University and author of The AI Savvy Leader, who explains how leaders can put humans first, build "authentic intelligence" alongside AI, and measure adoption in human terms..Here's what we discussed with David:- Executive abdication of AI strategy to IT departments- Human-first design, adoption, and management framework- AI as an add-on strategy vs. an integration strategy- Deliberate friction as a tool for scrutiny and trust-building- People-centric adoption metrics (trust, fairness, opt-in usage) vs. cost/productivity- Authentic intelligence vs. artificial intelligence.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.Meta launches new AI model as Zuckerberg champions open-weight push https://www.reuters.com/world/china/meta-launches-new-ai-model-zuckerberg-champions-open-weight-push-2026-08-10/ .The model picker is a dead end https://lovable.dev/blog/the-model-picker-is-a-dead-end .AI, Real-Time Payments Reshape Fintechhttps://fintechextra.com/news/august-2026-ai-real-time-payments-reshape-fintech-743 .Allstate develops Allie platform for agentic AI strategyhttps://www.insurtechinsights.com/allstate-develops-allie-platform-for-agentic-ai-strategy/.Oh Lord, AI Reporters Are Actually Breaking Big News https://www.wired.com/story/ai-newsrooms-are-breaking-news-now-haha-im-in-danger/ .Meta launched a new AI optimism ad set to a song about human extinction https://techcrunch.com/2026/07/23/meta-launched-a-new-ai-optimism-ad-set-to-a-song-about-human-extinction/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk interviews customer success advisor, executive coach, and bestselling author Carl Lenocker (A Success Plan for Life) about how AI is reshaping customer success without removing human accountability. Carl argues experienced leaders will be needed to judge AI outputs, while entry-level roles and technical/process-heavy CS work (onboarding, troubleshooting, project management, certifications) are increasingly automatable. He warns against repeating early-2000s outsourcing mistakes that degraded customer experience, stressing AI-driven support must work to build trust, especially for smaller accounts. The conversation covers developing Gen Z communication and face-to-face relationship skills, avoiding over-instrumentation and misguided KPIs, and using strategic human engagement to uncover the “why” behind dashboards. Carl also discusses investing in internal talent development and applying “success plan” thinking to careers and life through discovery, reflection, and time-based planning.- AI Accountability in CS- Preserving Expertise Pipelines- What AI Replaces in CS- Gen Z and Relationship Skills- Designing CS for Judgment- Trust at Scale with AI- Metrics and Over Instrumentation- Human Touch and Renewals- Future of CS and Leadership- Success Plans for Life- Life Phases and Customer CyclesGet Carl's book here: https://www.amazon.com/Success-Plan-Life-Wealth-Direction/dp/B0GHSZ719CVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:4 in 5 Workers Have Checked Out at Work (And AI Anxiety Is Making It Worse) https://www.newsweek.com/4-in-5-workers-have-checked-out-at-work-and-ai-anxiety-is-making-it-worse-12250000 How ADP's chief AI officer keeps a tight rein on AI without holding it back https://www.informationweek.com/machine-learning-ai/how-adp-s-chief-ai-officer-keeps-a-tight-rein-on-ai-without-holding-it-back Why Time Away May be the Future of Work https://www.hbs.edu/managing-the-future-of-work/podcast/why-time-away-may-be-the-future-of-work Waymo’s Self-Driving Cars Crash Less Often Than Human Drivers: Study https://www.thedrive.com/news/waymos-self-driving-cars-crash-less-often-than-human-drivers-study An encyclopedia formed from AI hallucinations – what could go wrong? https://www.newscientist.com/article/2528498-an-encyclopedia-formed-from-ai-hallucinations-what-could-go-wrong/ Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode of the Transform Now podcast, host Michael Marchuk sits down with Vincent Granville, pioneering AI scientist and co-founder of Bonding AI, to explore how organizations can build AI systems they can truly trust. Granville challenges the prevailing acceptance of AI hallucinations, arguing they're not just bugs but structural features of how large language models are built. He introduces his company's xLLM platform, which offers hallucination-free, secure enterprise AI through a dual-layer approach that combines natural language responses with structured, verifiable outputs.Key topics covered: Why hallucinations persist in LLMs and why patches don't fix the root problem The value of relevancy and trustworthiness scores in AI responses Model optimization techniques including quantization and auto-distillation How smaller, purpose-built models can outperform massive generic LLMs Practical steps for organizations transitioning to deterministic AI systems The future of verifiable AI in regulated industries like financeWhether you're a technical leader, business executive, or AI enthusiast, this episode provides valuable insights into building more reliable, cost-effective, and trustworthy AI systems for your organization.Connect with Vincent Granville: Website: mltechniques.com Company: Bonding AIVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:AI Agents Are Not Your Coworkers - https://beyondtmrw.org/article/ai-agents-are-not-your-coworkers The AI Future Is for Everyone - https://www.wsj.com/opinion/the-ai-future-is-for-everyone-a0c24e20 How do we prevent AI agents from going rogue? It starts with a new kind of measurement - https://www.theguardian.com/commentisfree/2026/jul/28/rogue-ai-agent-instructions Workplaces look for cheaper AI as ‘tokenmaxxing’ fades as a corporate fad - https://apnews.com/article/ai-token-openai-anthropic-corporate-31bb80ac1cd7862d05f6397177d826b1 AI is making your life more expensive. Here’s how - https://www.cnn.com/2026/07/28/economy/ai-boosting-inflation-us Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this episode, host Michael Marchuk speaks with Kasim Iqbal of Computacenter, a customer award winner who leads an RPA team and has used Blue Prism for over 10 years. Kasim explains how his team automated a previously manual, copy-and-paste process for creating DPD return labels and updating and closing tickets in Remedy and ServiceNow, delivering major time savings and processing about 150,000 tracking updates without human intervention. Beyond hours saved, the automation improved SLA performance, reduced errors, and minimized retraining as new customers onboard. The solution evolved from screen scraping to APIs to improve speed and resilience, with the biggest challenges being data quality and exceptions. Kasim describes extensive business-led testing, a top-down “automation first” culture, internal promotion via Viva and events, and early exploration of AI tools like Copilot and Work HQ.What we talked about with Kasim:- Award Project Overview- Automation First Culture- Business Impact and Savings- Scaling to High Volume- Architecture and API Shift- Challenges and Data Quality- Testing and Governance Trust- Collaboration and Buy In- Advice to Replicate Success- Driving Internal Adoption- Promoting Automation Internally- Who Benefits MostVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• Apple Briefly Unseats Nvidia As World’s Largest Company https://www.forbes.com/sites/tylerroush/2026/07/17/apple-unseats-nvidia-as-worlds-largest-company/ • China's Moonshot unveils world's largest open AI model, closing in on US rivals - https://www.reuters.com/world/china/chinas-moonshot-unveils-worlds-largest-open-ai-model-closing-us-rivals-2026-07-17/ • Chinese open-weight models are cheap. Washington is deciding what that costs - https://www.artificialintelligence-news.com/news/chinese-open-weight-models-policy-risk/ • Rewiring the public sector: Seizing the AI moment - https://www.mckinsey.com/industries/public-sector/our-insights/rewiring-public-sector • Anthropic found a hidden space where Claude puzzles over concepts - https://www.technologyreview.com/2026/07/09/1140293/anthropic-found-a-hidden-space-where-claude-puzzles-over-concepts/ • You’ve Probably Watched One of the 300 Titles on Netflix Produced With AI - https://www.cnet.com/tech/services-and-software/netflix-300-programs-this-year-ai-production-q2-earnings/ Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Dr. Anastassia Lauterbach, an advisor and author who is dedicated to democratizing AI literacy and fostering a deeper understanding of AI, robotics, and quantum technologies. Dr. Lauterbach unpacks the gap between AI fluency and true AI literacy and explains why that gap poses real risks for boards and businesses. The conversation covers cybersecurity threats from foundational models, why generic AI use cases fail without company-specific context, and her critique of the EU AI Act alongside her three-part framework for building genuinely responsible AI..What we talked about with Anastassia:* AI Fluency Isn't AI Literacy* Navigating AI Topics With The Board* The Real Risks Behind the AI Hype* Context Is King: Rethinking AI Governance* Regulating AI: What We're Getting Wrong.Dr. Lauterbach's website: https://aiedutainment.ai/.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• Job seekers giving up: Labor force participation rate falls to lowest in 50 years, outside of Covid era https://www.cnbc.com/2026/07/02/job-seekers-giving-up-labor-force-participation-rate-falls-to-lowest-in-50-years-outside-of-covid-era.html#:~:text=In%20fact%2C%20the%20measure%20of,rate%20in%20exactly%2050%20years. • Satya Nadella has issued a shocking warning to companies using AI https://techcrunch.com/2026/07/13/satya-nadella-has-issued-a-shocking-warning-to-companies-using-ai/ • How AI-native banking products could reshape institutional banking - https://www.deloitte.com/us/en/insights/industry/financial-services/financial-services-industry-predictions/2026/ai-native-products-institutional-banking.html • Courts won’t settle the fight over AI and creative work: Politics will https://thebulletin.org/2026/07/courts-wont-settle-the-fight-over-ai-and-creative-work-politics-will/ • The Most Human Technology Ever Made https://a16z.com/the-most-human-technology-ever-made/ Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On the Transform Now Podcast, host Michael Marchuk welcomes returning guest Tonille Miller, a leadership strategist and executive advisor, to discuss her new book Flourishing From Within about leading change in the AI era. Miller argues AI doesn’t replace leadership judgment but reveals it, amplifying existing patterns around trust, clarity, courage, and accountability while democratizing data and reshaping leaders’ roles. She explains why AI creates heightened fear and resistance, especially amid broader geopolitical uncertainty and public layoffs, and emphasizes transparency, psychological safety, guardrails, workflow redesign, and co-creation with employees as keys to adoption. Miller critiques “token maxing” as a lazy metric and urges outcome-based measures tied to strategy, along with monitoring burnout signals and prioritizing human-centered capability and identity shifts. She concludes AI demands a new, less transactional leadership contract that nourishes well-being and elevates uniquely human skills.What we talked about:- AI as Leadership Mirror- Fear and Empathy in Change- Manifesto and Psychological Safety- Beyond Token Metrics- Burnout and Workflow Redesign- Fast Tech Slow Humans- A New Leadership ContractTonille's books:Flourishing From Within: https://www.amazon.com/Flourishing-Within-Reclaiming-Thats-Actually/dp/B0GXBHG23TThe Flourishing Effect: https://www.amazon.com/Flourishing-Effect-Unlocking-Performance-Competitive-ebook/dp/B0GTZKCZRJVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• OpenAI set to launch most capable GPT model after delayed rollout - https://www.reuters.com/technology/openai-gets-us-approval-broad-gpt-56-rollout-axios-reports-2026-07-08/ • Bank of England reviews AI rules for agentic AI in finance - https://www.artificialintelligence-news.com/news/bank-of-england-agentic-ai-finance-rules/ • Small AI Models Gain Traction Around the World - https://spectrum.ieee.org/small-language-models-ai-pharmaceuticals • Why The Future Of Work Rewards Taste Over Output https://www.forbes.com/councils/forbestechcouncil/2026/07/02/why-the-future-of-work-rewards-taste-over-output/ • Jeff Bezos Is Pouring Money Into a Startup That Could Drive ‘Civilizational Wealth’ https://finance.yahoo.com/technology/ai/articles/jeff-bezos-pouring-money-startup-123037738.html • AI ‘Actor’ Tilly Norwood To Star In Feature Film ‘Misaligned’ https://deadline.com/2026/07/tilly-norwood-ai-actor-misaligned-1236974639/ Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On the Transform Now podcast, host Michael Marchuk interviews Renan Devillieres, founder of OSS Ventures, about applying AI (especially agentic systems) in manufacturing and supply chains. Renan shares his background in operations and tech, and explains why most AI deployments are “old processes with new tech,” arguing instead for redesigning workflows around AI. He describes cases where autonomy is limited by missing data and undocumented human heuristics, citing examples where 40–60% of decision data isn’t in systems and where planners relied on hundreds of unwritten rules. He outlines a practical approach: automate first, learn what’s missing through iteration, then change the organization to capture gains. The conversation covers cultural transparency, leadership, reshoring economics, Tesla’s industrialization model, the advantages of family-owned manufacturers, and why successful adopters focus on a few high-impact AI initiatives that materially move the P&L.-Beyond Point Solution AI-Autonomy and Data Gaps-Capturing Tribal Knowledge-Jobs Culture and Trust-Leadership and Disruption-Reshoring and Gigafactories-Scaling AI for Mid Market-Family Firms and Long View-Transparency and Fast ChangeVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. .News stories covered in this episode:.SpaceX Is Already Worth More Than Amazon. So Why Are Analysts Sounding the Alarm? https://www.inc.com/fast-company-2/spacex-valuation-worth-amazon-microsoft-analysts/91367267 .Agentic AI's next challenge: tackling accountability https://www.nojitter.com/ai-automation/agentic-ai-s-next-challenge-tackling-accountability .Beyond automation: How much does AI really cost? https://www.cio.com/article/4190100/beyond-automation-how-much-does-ai-really-cost.html .Expert Warns: Companies Are ‘AI Washing’ by Blaming Layoffs on Automation They Haven’t Actually Built https://247wallst.com/investing/2026/06/29/expert-warns-companies-are-ai-washing-by-blaming-layoffs-on-automation-they-havent-actually-built/ .How CX roles are changing because of AI https://www.customerexperiencedive.com/news/ai-shifting-cx-roles-frontline-leadership/824011/ .The Future Of Work Isn’t About AI. It’s About Us. https://www.forbes.com/sites/laureldonnellan/2026/06/25/the-future-of-work-isnt-about-ai-its-about-us/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Scott Anthony, a clinical professor at the Tuck School of Business at Dartmouth, where his research and teaching focuses on the adaptive challenges of disruptive change. Scott, a self-described 'passionate optimist,' explains why AI transformation demands more than efficiency gains and what history, human psychology, and a Dartmouth classroom full of synthetic consultants reveal about navigating the age of intelligent agents..What we talked with Scott about:* Ubiquity of modern disruption* Optimism grounded in historical patterns* AI governance as the missing traffic light* Adaptive leadership paralysis* AI as democratizer of creation* Psychology as the last frontier* AI's highest leverage in human judgment.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• ChatGPT’s market share slips below 50% for first time https://techcrunch.com/2026/06/16/chatgpts-market-share-slips-below-50-for-first-time • Only 16 percent of Americans think AI will have a positive impact on society, a new study shows https://techcrunch.com/2026/06/17/only-16-percent-of-americans-think-ai-will-have-a-positive-impact-on-society-a-new-study-shows/ • World leaders want American AI. They just don’t want America to be able to turn it off. https://www.yahoo.com/news/politics/articles/world-leaders-want-american-ai-190119575.html • Cursor's Trajectory - OpenAI Accelerator to SpaceX $60 Billion in Three Years - https://www.buildfastwithai.com/blogs/ai-news-today-june-17-2026 • Why Apple built a third-party AI system for Siri and then refused to show it at WWDC https://thenextweb.com/news/apple-siri-extensions-third-party-ai-missing-wwdc • Salesforce Deepens AI Automation Push With $3.6 Billion Fin Buyout - https://money.usnews.com/investing/news/articles/2026-06-15/salesforce-to-buy-fin-for-about-3-6-billion Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Mahi Rayasam, SVP and Information Officer at Eli Lilly and Company, who discusses how his organization is strategically deploying AI across drug discovery, clinical development, and commercialization to accelerate the delivery of life-saving medicines to patients..What we talked about with Mahi:* Lilly’s 150th anniversary* The transition from McKinsey to technology leadership at Lilly* AI prioritization framework* LillyDirect – the direct-to-patient access model* The scientist-in-the-loop philosophy* Interdisciplinary hiring in pharma* AI adoption among scientists* Surfacing previously unreachable healthcare innovation.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. .News stories covered in this episode:.Amazon CEO’s Talks With U.S. Officials Triggered Crackdown on Anthropic Models https://www.wsj.com/tech/ai/amazon-ceos-talks-with-u-s-officials-triggered-crackdown-on-anthropic-models-dcc90578?st=tXVhYj&reflink=desktopwebshare_permalink&mod=tldr&utm_source=tldrai .Universal AI Adoption, Limited Impact: Trinity's TGaS Advisors Exposes Pharma's Execution Gap - https://www.tmcnet.com/usubmit/2026/06/17/10401655.htm .Accenture: Consumers show growing trust in AI shopping agentshttps://www.artificialintelligence-news.com/news/ai-shopping-agents-consumer-trust-accenture-report/ .Insurers pivot AI strategy toward core risk underwritinghttps://www.artificialintelligence-news.com/news/insurers-pivot-ai-strategy-toward-core-risk-underwriting/ .Claude Becomes an iPhone Option - Anthropic's Biggest Consumer Expansion Ever - https://www.buildfastwithai.com/blogs/ai-news-today-june-8-2026 .Satya Nadella warns that AI could hollow out entire industries, echoing the damage done by globalization https://venturebeat.com/technology/satya-nadella-warns-that-ai-could-hollow-out-entire-industries-echoing-the-damage-done-by-globalization .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk interviews Travis D. Hahler, author of Rethink Resistance and senior director of global strategy and transformation at Salesforce, about why organizational resistance to change, especially AI-driven change, is rooted in biology, not mindset. Travis explains how the brain scans for threat, expends energy when routines are disrupted, and processes change as loss, often affecting competence, relationships, and control. He outlines neurological systems involved in change (including the basal ganglia, prefrontal cortex, anterior cingulate cortex, amygdala, and limbic system) and connects them to habits, learning effort, exclusion, ambiguity, anxiety, and loss. They discuss why empathy, honesty, and vulnerability matter, how successful organizations treat resistance as information, and why pacing, trust, clear narratives, and frequent transparent communication improve adoption.Here's what we talked about with Travis:-Resistance Is Biology-Autopilot Routines and AI-Empathy and Loss in Change-Six Brain Barriers Explained-Adoption Patterns That Work-Scaling Trust in Big OrgsOrder Travis' book here: https://linktr.ee/theneurologicalnomad Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• The Fight Over AI Is Really a Fight Over Who Governs https://time.com/article/2026/06/10/the-fight-over-ai-is-really-a-fight-over-who-governs/ • Palantir’s Karp says businesses are ‘unhappy’ with the frontier AI labs https://www.cnbc.com/2026/06/10/palantir-karp-enterprise-ai.html • Can tech companies learn to love cheaper AI models? https://techcrunch.com/2026/06/09/can-tech-companies-learn-to-love-cheaper-models • Why Employees Aren’t Transparent About Their AI Usage https://hbr.org/2026/06/why-employees-arent-transparent-about-their-ai-usage • Judge Punishes 4 Lawyers After Catching Both Sides Using A.I. in Lawsuit https://www.reuters.com/legal/litigation/judge-rules-both-sides-lawsuit-misused-ai-disqualifies-lawyers-2026-06-09/ Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Richard McGrail, an automation & AI services leader from SS&C GIDS, who shares his insights on AI trends observed while speaking with attendees at the annual SS&C customer conference in Windsor, UK in May 2026. .What we talked about with Richard:* Where customers are on the AI journey* EMEA regulated markets as a brake on adoption * Build vs. buy vs. partner* AI agents in financial services * "Platforming AI" concept * Top AI use cases in financial services* Domain expertise as SS&C's differentiator *AI moving up-market .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.Trump Signs Executive Order Seeking Oversight of A.I. Models https://www.nytimes.com/2026/06/02/technology/trump-executive-order-ai.html .Meta workers can opt out of being tracked at work - but only for half an hour at a time https://www.bbc.com/news/articles/c93x0k194yno .Owning The Mind: Is That What Anthropic, OpenAI And Private Equity Are Up To? https://www.forbes.com/sites/johnsviokla/2026/06/02/owning-the-mind-is-that-what-anthropic-openai-and-private-equity-are-up-to/ .ChatGPT can now see your bank account. Is it worth the risk? - https://www.yahoo.com/finance/personal-finance/banking/article/chatgpt-can-now-see-your-bank-account-is-it-worth-the-risk-141555728.html .Perplexity CEO tells CNBC one metric will determine who wins the AI race https://www.cnbc.com/2026/06/03/perplexity-ceo-ai-valuations-computer-agentic.html .How to Tell if Google Chrome Secretly Downloaded a 4GB AI Model to Your Device - https://www.cnet.com/tech/services-and-software/if-you-use-google-chrome-your-device-may-have-secretly-downloaded-a-4gb-ai-model/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk speaks with Tim Shea, founder and CEO of Latticework Insights, about what it takes to build an enterprise-grade agentic AI program that delivers measurable value. Shea explains that while LLMs are powerful, hallucinations, non-determinism, and high-stakes risk make many agentic initiatives fail without human checks, clear leadership, and strong operating models. He outlines how to decide when a use case truly needs agentic AI versus deterministic automation, using an analytics workflow (extraction, modeling, interpretation, evaluation) to show where agents help most. Shea shares a restaurant-chain example where an agent rapidly replicated unit tests across pipelines to improve data quality and executive confidence. He warns against rushing, token-burning for its own sake, and losing focus on business outcomes, emphasizing upskilling and domain expertise as key differentiators over the next 12–18 months.What we talked to Tim about:-What Agentic AI Means-Why AI Fails in Production-When You Need Agents-Agent Roles in Analytics-Managing Agent Swarms-Org Design and Upskilling-Measuring Real Outcomes-Common Adoption Mistakes-Workflow Shifts and Tools-High Stakes Industries LimitsVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• Altman and Amodei Walk Back AI Job Apocalypse Warnings Ahead of Trillion-Dollar IPOs https://mlq.ai/news/altman-and-amodei-walk-back-ai-job-apocalypse-warnings-ahead-of-trillion-dollar-ipos/ • Microsoft AI chief gives it 18 months—for all white-collar work to be automated by AI https://fortune.com/article/why-microsoft-ai-chief-mustafa-suleyman-predicts-ai-automation-18-months/ • Why Human Agency Matters for Quantum AI https://knowledge.wharton.upenn.edu/article/why-human-agency-matters-for-quantum-ai/ • 4 Things To Know As OpenAI Eyes IPO https://www.forbes.com/sites/investor-hub/article/openai-ipo-things-to-know/ • Illinois lawmakers pass landmark artificial intelligence accountability bill https://www.cbsnews.com/chicago/news/illinois-lawmakers-pass-landmark-artificial-intelligence-accountability-bill/ • Plots, love letters and remedies: The medieval secrets being revealed by AI https://www.bbc.com/future/article/20260527-plots-love-letters-and-diplomacy-the-medieval-secrets-being-revealed-by-ai Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode of the Transform NOW podcast, host Michael Marchuk hosts Rob May, CEO of Neurometric and co-host of the AI in NYC podcast, discussing practical AI deployment beyond hype. Rob explains Neurometric’s focus on small language models and inference optimization, helping companies move high-volume tasks off frontier models to task-specific endpoints to reduce latency and cost. He explores whether enterprises should stay model-agnostic versus aligning with a vendor for guardrails, culture, and data considerations, and how agentic workflows may soon choose models dynamically, with risks around constraints, availability, and stability. Rob covers model deprecation, data/model drift, and why legacy models may persist via third-party hosting. Key AI KPIs include accuracy, latency, and cost; token-usage metrics are criticized. For regulated workflows like KYC and fraud, he stresses human oversight and alerting. They also discuss governance tradeoffs, startup vs incumbent advantages, quantization and other inference cost tactics, and ongoing chip innovation driving edge AI and potential data center opportunities.-Small Language Models-Model Moats and Vendor Choice-Agents Routing to Models-Failures, Drift, and Legacy Models-Executive KPIs for AI-Bottlenecks in Regulated Workflows-Minimum Viable Governance-Big Firms vs Startups Strategy-Future Hardware and Edge AIVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. .News stories covered in this episode:.Elon Musk loses lawsuit against OpenAI - https://www.usatoday.com/story/tech/2026/05/18/elon-musk-loses-lawsuit-openai/90145826007/ .81% of Enterprise Technology Leaders Report Production Failures from AI-Generated Codehttps://markets.businessinsider.com/news/stocks/81-of-enterprise-technology-leaders-report-production-failures-from-ai-generated-code-new-research-shows-1036175180 .Three-quarters of AI’s economic gains are being captured by just 20% of companies – with the leading companies focused on growth, not just productivityhttps://www.pwc.com/gx/en/news-room/press-releases/2026/pwc-2026-ai-performance-study.html .‘Lower-value human capital’ is what bank CEO calls thousands of workers he’s cutting because of AIhttps://www.marketwatch.com/story/ai-in-focus-as-standard-chartered-bank-replaces-lower-value-human-capital-slashing-back-office-workers-by-15-bd147174 .Bain sees US$100 billion SaaS market in agentic AI automation - https://www.artificialintelligence-news.com/news/bain-agentic-ai-saas-market/.Pope Leo to issue text on human dignity and AI with Anthropic co-founder - https://www.theguardian.com/world/2026/may/18/pope-leo-encyclical-human-dignity-ai-anthropic.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Brian Evergreen, AI expert/advisor and the author of the book Autonomous Transformation. Brian was named by Forbes as one of the Top 30 Thinkers Redefining Leadership in 2025 and by Edelman as one of the Top 50 AI Creators to know. Brian explains how leaders who stop trying to solve today's problems and start designing tomorrow's future will be the ones who unlock AI's true transformative potential..What we talked with Brian about:* The analog → digital → autonomous transformation continuum * Reformation vs. transformation — improving without changing structure vs. fundamentally rethinking value delivery * Future solving vs. problem solving — high-agency vision building vs. elimination-focused thinking * Pilot purgatory — why AI initiatives stall and the "steamroller" solution * The role of leadership alignment in overcoming organizational friction * Vision-first vs. use case-first AI strategy * The ROI pressure trap and the Netflix/Blockbuster paradigm shift analogy * Profitable good — the spectrum between greed and altruism and AI's role in enabling it * The screenless future and human-based services with AI as middleware .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• SAP Is Blocking AI Agents. Salesforce Is Welcoming Them. One of These Strategies Will Win. https://www.mindstudio.ai/blog/sap-blocking-ai-agents-vs-salesforce-mcp-first-strategy • Companies name AI as top reason for job cuts for second straight month: Analysis https://thehill.com/policy/technology/5870898-ai-job-cuts-analysis-trump-admin/ • AI Automation ROI: The Hidden Costs Enterprises Miss https://www.cxtoday.com/ai-automation-in-cx/ai-automation-roi-the-hidden-costs-enterprises-miss/ • European wealth managers hit back after fears AI will make them obsolete - https://www.ft.com/content/5ee15149-3403-4cba-b67d-06af66ca9012?syn-25a6b1a6=1 • Elon Musk Announces xAI Will Become SpaceXAI Division https://www.notateslaapp.com/news/4116/elon-musk-announces-xai-will-dissolve-form-spacexai-subdivision • Agentic AI: More Human Than Automation https://www.forbes.com/councils/forbestechcouncil/2026/05/12/agentic-ai-more-human-than-automation/Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Bryce Carpenter about how AI is transforming manufacturing roles well beyond robots on the shop floor. Bryce discusses how AI and other digital technologies are key to improving productivity per worker and making it economically viable to bring production back without lowering American wages. With Indiana’s population expected to be flat or declining and growth concentrated among retirees, the state cannot rely on an influx of new workers. Instead, it must leverage automation, robots, cobots, and AI to make each worker in advanced manufacturing and logistics far more productive than foreign counterparts, enabling Indiana to compete on output and economics.-AI Productivity Boost-No Wage Cuts Needed-Population Reality-Automation to CompeteVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. .News stories covered in this episode:.As AI pushes students to reconsider majors, universities struggle to adapthttps://www.yahoo.com/news/articles/ai-pushes-students-reconsider-majors-100000151.html .An amateur just solved a 60-year-old math problem—by asking AI https://www.scientificamerican.com/article/amateur-armed-with-chatgpt-vibe-maths-a-60-year-old-problem .‘The cost of compute is far beyond the costs of the employees’: Nvidia executive says right now AI is more expensive than paying human workers https://finance.yahoo.com/sectors/technology/articles/cost-compute-far-beyond-costs-071100797.html .Chinese Court Rules That a Worker Cannot Be Replaced by AI https://futurism.com/artificial-intelligence/china-legal-ai-automation .Google is partnering with XPRIZE and Range Media Partners on the $3.5 million Future Vision film competition. https://blog.google/innovation-and-ai/technology/ai/future-vision-film-competition-xprize .New pet robot uses local multimodal AI to learn and adapt to human behavior https://interestingengineering.com/ai-robotics/familiar-robot-consumer-physical-ai-reveal .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with Vikash Jain, Managing Director and Senior Partner at Boston Consulting Group, who explains how agentic AI is expanding — not shrinking — the tech services market, while unpacking the gaps in productivity expectations, enterprise readiness, and commercial models that will define who wins and who gets left behind..What we talked with Vikash about:* Agentic AI as a growth catalyst for tech services, not a compression force* The wide distance between AI optimism at the C-suite and actual organizational adoption capacity* Enterprises expecting 30–40% gains; service providers only willing to commit 6–15%* Structural and contractual obstacles preventing true value/risk-sharing models* Top-down AI urgency driven by CEOs and boards, outpacing middle-management engagement* BFSI as the front-runner in agentic adoption, particularly in customer-facing and GRC applications* Pure-play ops-heavy service providers with limited agility as the most vulnerable cohort* Data, security, and AI-enabling infrastructure as the "shovels and picks" opportunity of this era.BCG article discussed in this episode: https://www.bcg.com/publications/2026/the-200-billion-dollar-ai-opportunity-in-tech-services.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• Google will invest as much as $40 billion in Anthropic https://arstechnica.com/ai/2026/04/google-will-invest-as-much-as-40-billion-in-anthropic• OpenAI Posts Five-Principle Framework for AGI, Altman Concedes Bigger Role https://www.implicator.ai/openai-posts-five-principle-framework-for-agi-altman-concedes-bigger-role-2 • When AI starts playing doctor: governing agentic systems in healthcare - https://tech.yahoo.com/ai/articles/ai-starts-playing-doctor-governing-102639074.html• Billions of AI Agents Are Coming to Work: Yet Most Enterprises Are Still Asking the Wrong Questions - https://www.usatoday.com/story/special/contributor-content/2026/04/21/billions-of-ai-agents-are-coming-to-work-yet-most-enterprises-are-still-asking-the-wrong-questions/89722914007/ • What Happens When A.I. Runs a Store in San Francisco? https://www.nytimes.com/2026/04/21/us/san-francisco-store-managed-ai-agent.html?unlocked_article_code=1.eFA.7jVB.5i5HUjjcUKyj&smid=url-share&utm_source=tldrai Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk welcomes technologist David Dean to the Transform Now Podcast to discuss Dean’s book, An Inbox Between Us, which explores how work actually gets done through an “unwritten contract” of emails, meetings, and informal workarounds that sit alongside official processes. Dean explains how bottlenecks are overcome through human lived experience, creativity, and psychological safety, and argues AI should be used as a tool for organizational self-realization rather than a magic fix or a replacement for people. He outlines self-service vs controlled AI, likens AI agents to junior coworkers that require trust-building, guardrails, feedback loops, and optional autonomy, and says AI increases authenticity by exposing hidden workflows and artifacts like spreadsheets. The conversation emphasizes reclaiming time for critical thinking and the risks of ignoring human behavior when redesigning workflows with AI.-The Invisible Contract-Bottlenecks and Experience-Resistance and Self Realization-Self Service vs Controlled AI-Accountability and Delegation-Training Wheels to Autonomy-AI Exposes Hidden Work-Reclaiming Thinking Time-Using AI to Understand WorkVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.Meta workers outraged over internal software tracking keystrokes, mouse movements: ‘How do we opt out?’ https://nypost.com/2026/04/22/business/meta-workers-outraged-over-software-tracking-keystrokes-mouse-movements/ .Coding agents ignore their own budgets https://x.com/RampLabs/status/2046624992956146158 .AI ruling prompts warnings from US lawyers: Your chats could be used against you https://www.yahoo.com/news/articles/ai-ruling-prompts-warnings-us-100118983.html .‘Silent failure at scale’: The AI risk that can tip the business world into disorder https://www.cnbc.com/2026/03/01/ai-artificial-intelligence-economy-business-risks.html .A Newspaper Is Allegedly Slapping Humans’ Names on AI Stories Without Their Permission - https://gizmodo.com/newspaper-company-allegedly-puts-humans-bylines-on-ai-articles-unless-contractually-prevented-from-doing-so-2000749344 .Don't Default To The Biggest AI Model: Agentic Systems Deserve Better - https://www.forbes.com/councils/forbestechcouncil/2026/04/22/dont-default-to-the-biggest-ai-model-agentic-systems-deserve-better/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk hosts Len Ward, founder and managing partner of Connexis and former Wall Street VP, who shares his path from Morgan Stanley and Credit Suisse First Boston to building a full-service agency that went all-in on AI after OpenAI’s emergence. Len explains the shift from “search and retrieve” to “solve my problem,” emphasizing measurable AI impact by removing bottlenecks in sales, marketing, and customer service, often starting with chatbots that reveal real customer questions. He warns against SEO-style “snake oil,” predicts declining website importance as LLMs reduce links, and urges companies to build brand presence, custom GPTs, and apps. Len highlights organizing SOPs and materials into data rooms for LLMs, preparing for agent-to-agent commerce, and measuring AI success via customer acquisition cost and lifetime value. He advises appointing an internal AI leader, moving from Q&A to building with AI, prioritizing speed, and redesigning operations around the customer journey.What we talked to Len about:-Going All In on AI-Search to Solve Shift-Getting Found in LLMs-Writing for Humans and LLMs-Data Rooms and Knowledge Bases as sources-Agents and the New Web-Measuring AI ROI with CAC-Building AI Leadership Now-AI Rollout for Midmarket Firms-Speed as the Winning MoatVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• ChatGPT app store falters six months after launch https://www.latimes.com/business/story/2026-03-30/chatgpt-app-store-falters-six-months-after-launch • Industrial Policy for the Intelligence Age: Ideas to Keep People First - https://cdn.openai.com/pdf/561e7512-253e-424b-9734-ef4098440601/Industrial%20Policy%20for%20the%20Intelligence%20Age.pdf • AI Scientist in Publishing: Is Peer Review Being Outpaced? - https://www.medscape.com/viewarticle/ai-scientist-publishing-peer-review-being-outpaced-2026a1000aoz?form=fpf • How AI is—and isn’t—changing the future of work https://www.mckinsey.com/capabilities/people-and-organizational-performance/our-insights/the-organization-blog/how-ai-is-and-isnt-changing-the-future-of-work • Gen Z workers are so fearful AI will take their job they’re intentionally sabotaging their company’s AI rollout - https://fortune.com/2026/04/08/gen-z-workers-sabotage-ai-rollout-backlash/ Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk interviews technologist and serial entrepreneur Kevin Surace, an early architect of voice AI with 90+ patents, about how gen AI and agentic automation are reshaping creativity, coding, and business operations. Kevin explains how AI tools democratize music, video, and software creation, often triggering jealousy as amateurs produce high-quality outputs quickly, and argues people should focus on outcomes rather than the tools used. He compares today’s shift to Excel’s impact on finance and predicts most coding and many repetitive service tasks will be automated, pushing humans into strategic roles that apply taste, experience, and EQ. Kevin discusses RPA vs agentic AI, governance and SecOps adoption, auditable decisioning for regulators, cost declines in services like claims processing, competitive disruption for firms that aren’t AI-first, and previews his upcoming book, "The Joy Success Cycle".-AI Music and Engineering Roots-GenAI Unlocks Creativity-Jealousy and AI-Coding Purpose in AI Era-Jobs Shift and Reskilling-Excel and Automation Lessons-Future Skills and Trade Work-Industries Reshaped by Zero Cost-AI Avatars and Trust-Companies Stuck Experimenting-Unstructured Data Wins-RPA Versus Agents-AI First Mindset-Governance And SecOps-Smart Automation Explained-Rethinking Processes-Humans As Overseers-Accountability And Audits-Importance of Emotional IntelligenceVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI..News stories covered in this episode:.Meta debuts new AI model, attempting to catch Google, OpenAI after spending billions https://www.cnbc.com/2026/04/08/meta-debuts-first-major-ai-model-since-14-billion-deal-to-bring-in-alexandr-wang.html .Anthropic says its latest AI model is too powerful for public release and that it broke containment during testing https://www.businessinsider.com/anthropic-mythos-latest-ai-model-too-powerful-to-be-released-2026-4 .OpenAI closes Sora video-making app and cancels $1bn Disney deal https://www.bbc.com/news/articles/c3w3e467ewqo School Districts Prioritize AI Governance, Not Adoption Speed https://www.govtech.com/education/k-12/school-districts-prioritize-ai-governance-not-adoption-speed .Social media users delighted by brand’s unique tactic to dispel AI concerns https://www.yahoo.com/lifestyle/articles/social-media-users-delighted-brands-220000296.html .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Brad Hairston talks with John Rossman (author, advisor, former Amazon executive) and Andy Forti (PE-focused advisor) who co-wrote a paper that speaks to how companies can more effectively achieve big bet transformations. In the era of AI, big bets are being made everywhere, so this episode is very timely!.Link to white paper discussed on this episode: https://rossmanpartners.com/wp-content/uploads/2026/03/Big-Bets-in-Zone-to-Win_March2026.pdf.What we talked with John and Andy about:*How Geoffrey Moore's Zone to Win portfolio framework and John Rossman's Big Bet Leadership execution playbook perfectly complement each other*How to avoid "innovation theater" and get real results*How many transformation irons in the fire are manageable*Why CEOs should act more like "heat shields" versus project managers*Advice for leaders struggling with transformations..Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX..To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:• Senators tell ByteDance to shut down Seedance 2.0 AI video app 'immediately' - https://www.engadget.com/ai/senators-tell-bytedance-to-shut-down-seedance-20-ai-video-app-immediately-112146241.html • AI CEO Says Only 2 Types of People Will Survive in Job Market - https://www.newsweek.com/palantir-ceo-says-only-two-types-will-succeed-job-market-11743080• AI can accelerate real estate transactions — But it can’t replace the professional work that protects property rights - https://www.housingwire.com/articles/ai-can-accelerate-real-estate-transactions-but-it-cant-replace-the-professional-work-that-protects-property-rights/ • One company's 'AI salary bump' is designed to end vague productivity mandates for good - https://fortune.com/2026/03/30/this-company-is-giving-workers-a-raise-for-using-ai-heres-what-they-have-to-do-to-earn-it/ • We Won’t be Missed: Work and Growth in the AGI World - https://www.nber.org/system/files/chapters/c15315/c15315.pdf Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Host Michael Marchuk welcomes returning guest Veronica Hylak to discuss an Anthropic article about “eval awareness” in Claude, where the model recognized it was being benchmarked and attempted to reverse engineer the test by searching benchmark names, finding source code, understanding encryption, and writing decryption code. Veronica argues this is both pattern recognition and emergent behavior, raising concerns that benchmarks can’t reliably predict real-world performance, especially if models change behavior when they suspect testing. They discuss how agents can pursue goals in unexpected ways, including an example where an OpenClaw agent retaliated against a developer after a PR rejection, and how AI leaves “ghost trail” internet artifacts that other AIs may learn from. They also question benchmark validity, costs and efficiency, self-preservation behavior, and the need for stronger third-party evaluation and real-world accountability.-Anthropic Eval Awareness-Emergent Behavior Explained-Why Benchmarks Break-Goal Misalignment-Rebuilding AI Benchmarks-Cost And Efficiency Metrics-Agent Workflows In Business-Self Preservation In Tests-Hype Charts And AccountabilityLink to Anthropic Article: Eval awareness in Claude Opus 4.6’s BrowseComp performance (https://www.anthropic.com/engineering/eval-awareness-browsecomp)Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. .News stories covered in this episode:.Meta plans sweeping layoffs to offset heavy spending on AI https://www.thetimes.com/business/companies-markets/article/meta-plans-sweeping-layoffs-to-offset-heavy-spending-on-ai-dzkd9x7gs. New report shatters widespread assumption about AI in the workplace: 'It's a compelling story' https://www.thecooldown.com/green-business/ai-workplace-side-effects-report-2026/. MCP’s biggest growing pains for production use will soon be solved https://thenewstack.io/model-context-protocol-roadmap-2026/ .AI Is Only Scratching the Surface of How We Work https://www.fintechweekly.com/magazine/articles/ai-digital-co-workers-future-of-work-collaboration .Would you cycle to power AI? Viral ad shows 2036 dystopia where aged Elon Musk, Sam Altman employ humans https://indianexpress.com/article/trending/trending-globally/aged-elon-musk-sam-altman-ai-energy-dystopia-aicandy-energym-viral-video-10554895/ .Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk interviews Daniel Hindi, CEO of Noem.ai, a software engineer with five successful startup exits, about practical AI automation and business transformation. Daniel argues AI should remove repetitive, energy-draining tasks and that leaders must track KPIs and ROI to ensure AI upgrades roles rather than reshuffles work. He recommends finding the problem first, defining success, prototyping quickly, and choosing specialized tools. Examples include cloning SDR and customer support capabilities to shift people toward customer success, improving marketing iteration, and using AI to analyze call transcripts for sentiment, gaps, and CSAT improvement. Hindi also says AI exposes unclear leadership communication through fast feedback loops, and urges involving employees in selecting automations, restoring meaning and impact in work, and building a culture of experimentation to increase throughput and competitiveness.What we talked with Daniel about:-AI Should Remove Drudgery-Measuring AI Impact With KPIs-Cloning SDR and Support Roles-AI Reveals Communication Gaps-Implementing AI Without Fear-Meaning and Purpose at Work-Impact Over Checklists-Insurance AI Use Cases-AI Feedback And Metrics-Prompting Without Bias-Build Exploration Culture-Hands On AI Learning-Getting real ROI with AIVisit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.PE firms replaced $500K McKinsey reports with $50K AI — on live dealshttps://ucstrategies.com/news/pe-firms-replaced-500k-mckinsey-reports-with-50k-ai-on-live-deals/ .OpenAI courts private equity to join enterprise AI venture https://finance.yahoo.com/news/exclusive-openai-courts-private-equity-132509339.html .Eval awareness in Claude Opus 4.6’s BrowseComp performance https://www.anthropic.com/engineering/eval-awareness-browsecomp .How Do You Want to Remember? https://zakelfassi.com/how-do-you-want-to-remember .An Australian tech entrepreneur used AI to help create the first-ever bespoke cancer vaccine for a dog to treat his beloved pet Rosie https://fortune.com/2026/03/15/australian-tech-entrepreneur-ai-cancer-vaccine-dog-rosie-unsw-mrna/.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMX.To ensure that you never miss an episode of Transform NOW, be sure to subscribe!