PODCAST · business
Understanding the GAP Model of Quality
by Linda Nelms
What happens when what customers expect doesn’t match what they actually experience? The GAP Model of Quality helps organizations uncover the gaps that can lead to service quality problems. In this podcast, we’ll explore the key gaps between customer expectations, organizational processes, and service delivery—and how understanding them can help organizations improve quality, strengthen customer satisfaction, and build lasting success. (Powered by Jellypod)
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ABOUT THIS SHOW
What happens when what customers expect doesn’t match what they actually experience? The GAP Model of Quality helps organizations uncover the gaps that can lead to service quality problems. In this podcast, we’ll explore the key gaps between customer expectations, organizational processes, and service delivery—and how understanding them can help organizations improve quality, strengthen customer satisfaction, and build lasting success. (Powered by Jellypod)
HOSTED BY
Linda Nelms
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How many episodes does Understanding the GAP Model of Quality have?
Understanding the GAP Model of Quality currently has 0 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Understanding the GAP Model of Quality about?
What happens when what customers expect doesn’t match what they actually experience? The GAP Model of Quality helps organizations uncover the gaps that can lead to service quality problems. In this podcast, we’ll explore the key gaps between customer expectations, organizational processes, and...
How often does Understanding the GAP Model of Quality release new episodes?
Understanding the GAP Model of Quality is no longer actively publishing new episodes, but the existing catalog remains available.
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You can listen to Understanding the GAP Model of Quality on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Understanding the GAP Model of Quality?
Understanding the GAP Model of Quality is created and hosted by Linda Nelms.
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