PODCAST · technology
When In Doubt, Reboot.
by Queue Associates
Every other week, Art Pugach and Mairead O'Donovan sit down to discuss all things technology. From retro games to AI, this dynamic duo covers it all! Tune in to listen, follow us on socials, and always remember: When In Doubt, Reboot!
Episodes
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Episode 57 - WIDR Power of Partnership: MXS Commerce & Queue Associates Team up to Create Quick Connect
Tune into the latest episode of the When in Doubt Reboot podcast where Art P. and Mairead O'D. interview Harry Z. of the MXS Commerce team. Our hosts ask Harry his thoughts on the Queue / MXS Commerce partnership as well as AI's evolution in the tech industry. Listen in to find out more about the...
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When In Doubt, AI and AI in White-Collar Workforces (Ft. Yiannis Antoniou)
Seize the Future: Take Control Before AI Takes Control of You The AI shift is happening. And it’s only getting faster. Opportunities are expanding for those ready to lead and innovate. The pace is fast, and those who move decisively will shape what’s next. Episode 56 of the WIDR Podcast delivers...
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Episode 55 - When In Doubt, the Future of CRM
AI is reshaping how businesses connect with customers—and CRM is leading the charge. This week on When In Doubt, Reboot, Art Pugach and Mairead O'Donovan chat with Christopher Smith of Empellor CRM about the future of CRM in an AI-driven world. From automation to analytics, discover what’s next…
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When In Doubt, Human Resorces Digitalization (Ft. Adam Kovacs)
Tune in to the latest episode of When in Doubt, Reboot with Mairead O'Donovan and Art Pugach, brought to you by Queue Associates. This time, they’re chatting with Adam Kovacs from Hubdrive about how HR is going digital—and what that means for teams making the switch from Dynamics GP to Dynamics...
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When In Doubt, Business & Tech in the Caribbean (Ft. James)
In this episode of When In Doubt, Reboot, we take you deep into the Bermuda Triangle— not for myths and disappearances, but for a real business discussion with James Davis, Director of Queue Associates' LATAM and Caribbean office. We explore the unique positioning of Bermuda as a bridge between...
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When In Doubt, Women in STEM: Leadership and Change (Ft. Emily)
In episode 52, we are joined by Emily Carlson, host of the Powered by Authenticity podcast and co-author of the bestselling book Evolution of Leadership in STEM: Women Catalyzing Change. Emily shares insights into career development, the importance of mentorship, and how her book aims to inspire...
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When In Doubt, Discover Copilot in New York.
In episode 51, We recap the recent Microsoft Copilot event held in New York, where Queue Associates had the privilege of presenting to a live audience of 50+ attendees. The event featured interactive demos of Microsoft Dynamics 365 Business Central and Microsoft 365 Copilot, showcasing how AI can...
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Celebrating 50 Episodes: The Evolution of Tech & AI on When in Doubt Reboot
In our milestone 50th episode, co-hosts Art Pugach and Mairead O'Donovan reflect on a year of thought-provoking discussions, tech insights, and AI advancements, from the importance of testing updates and cybersecurity to the rise of AI tools like Copilot. This episode highlights key lessons from...
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When In Doubt, Secure AI Integration with Copilot (Ft. Peter)
In episode 49 of When in Doubt reboot, we explore how to securely integrate Microsoft Copilot into your organisation. Our guest, Peter Graham, discusses essential practices like multi-factor authentication, conditional access, and data governance using tools like Microsoft Purview. Learn how...
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When In Doubt, Rethinking Education with AI (Ft. Kiba)
In episode 48 of When In Doubt, Reboot. We explore how AI reshapes education, featuring second-year computer science student Kiba. From using AI tools like ChatGPT to create personalised study materials to integrating neural networks into coursework, the discussion highlights AI's impact on...
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When In Doubt, Let Copilot in Azure Take the Lead
In this special demo episode of When in Doubt, Reboot, Art Pugach, Chief Technology Officer at Queue Associates, showcases the transformative power of Copilot in Azure. The demo covers the creation of MySQL databases, troubleshooting, and best practices—all powered by Copilot’s AI-driven…
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When In Doubt, Retail Rewired: Adapting Through Tech (Ft. Martyn)
This week, join our guest, Martyn Hall, from Queue's EMEA office as they explore the "Back to Basics" blog series, diving into retail’s tech-driven transformation. Discover how Dynamics 365, AR, AI, and IoT reshape retail, enhance inventory management, and personalise customer experiences. Tune…
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When In Doubt, Demystifying Dynamics 365 for Finance & Accounting (Ft. Maisie)
In this When in Doubt Reboot episode, we chat with Maisie Molyneux from our EMEA team about the Back to Basics blog series. Covering Dynamics 365 essentials for finance and accounting, we dive into how ERP and CRM tools simplify cash flow management, boost cybersecurity, and support business…
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When In Doubt, Many Sides of Microsoft Copilot
In this episode, Art breaks down the expansive capabilities of Microsoft Copilot. They explore how Copilot transforms everyday tasks with AI, from its foundation in OpenAI’s GPT-4 to its integrations with Microsoft 365, Dynamics, and Azure. Learn how to optimize your workflow, improve team...
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When In Doubt, Humanizing Tech Through Conversations (Ft. Karl)
In episode 43, we welcome Karl Ufert, the Global Chief Marketing Officer of Queue Associates, to chat about B2B podcasting. Karl shares his journey into technology and marketing, recounting his long-standing collabouration with Queue Associates and CEO Jeffrey Goldstein. Queue progressively...
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When In Doubt, Inside GovID and Cyber Challenges ( Ft. Adam)
This episode, we are joined by special guest Adam Butler, a contract specialist with over two decades of experience in government work. Together, they explore the intricate world of government software, focusing on challenges with procurement, security, and identity management systems like GovID....
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When In Doubt, Break Up the Monopoly: Google's Antitrust Showdown (Ft. Joseph)
In this episode, we dive into one of the biggest tech legal battles of recent years: Google's antitrust ruling. Joined by Joseph Savage, Queue Associates' in-house legal counsel, they break down the implications of the ruling, the history of monopolies, and what it means for the tech industry...
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When In Doubt, The Microsoft MVP Journey (Ft. Jun)
In episode 40, we’re thrilled to welcome back Jun Wang, Senior Dynamics 365 Consultant and freshly awarded Microsoft MVP. Our Hosts engage Jun in a lively conversation about his recent MVP achievement, the journey leading up to it, and what it means to hold such a prestigious title. Jun shares...
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When In Doubt, Microsoft 365 Licensing and Security
In this Episode, Our hosts will take you on a journey into the complexities of Microsoft 365 licensing and security, from discussing the differences between licensing options to explore the importance of optimising your Entra ID. The hosts also touch on the challenges of managing a distributed...
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When In Doubt, Live Events for IT Professional Growth (Ft. Harry)
In this episode, we take our audience to the world of live events with special guest Harry Brelsford, CEO of SMB Nation. The conversation explores the significance of industry events for IT professionals and highlights some must-attend gatherings on the horizon. Harry shares his expertise on why...
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When In Doubt, Azure SQL: Cost & Performance Optimization
This episode Art and Mairead dive into the world of Azure SQL Server and its optimization. Art delivers a comprehensive presentation on Azure SQL, including an overview of its benefits, cost optimization strategies, and performance management tips. The discussion covers essential topics such as...
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When In Doubt, Inspiring the Dynamics Community (Ft. Jun)
In this episode, we are joined by special guest Jun Wang, Senior Dynamics Consultant. Jun shares insights into the Microsoft Dynamics community and forums, highlighting their importance for support and information. He also discusses how he became involved in the community, the value of sharing...
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When In Doubt, Redefine Subscriptions with Work 365 (Ft. Ismail & Todd)
In this episode, we welcome two special guests Ismail Nalwala, CEO and founder of Work 365, and Todd Reisenauer, Partner Sales Executive. They discuss the evolution of Work 365, its value in consolidating subscription and billing data, and the importance of leveraging. Microsoft's Power Platform...
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When In Doubt, Phone Backup and Recovery
In this episode, Art and Mairead discuss the often-overlooked importance of phone backup and recovery. Art shares a recent experience where his phone was smashed, highlighting the necessity of backup systems. They delve into practical tips on managing phone data and the significance of…
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When In Doubt, Steakhouse, Network Segmentation and Partnership
In this episode, Art and Mairead share their experiences and insights from a recent business event at a steakhouse near Rockefeller Center. They delve into a productive roundtable discussion on internet security, cloud solutions, and the importance of proper infrastructure and backup checks. The...
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When In Doubt, SharePoint Version Control, and IT Best Practices
In this episode, Mairead and Art share insights on the importance of internal partnerships and effective communication. They emphasize the significance of version control and document management and discuss how version history in SharePoint allowed them to restore the file quickly, averting a...
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When In Doubt, Digital Purchases and Security
In this episode, Art shares a personal story about how a seemingly innocuous purchase for his niece turned into an unexpected IT lesson. Discover how a simple purchase for children turned into a lesson on the importance of multi-factor authentication, separating personal and professional devices,...
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When In Doubt, B2B E-Commerce: Common Pitfalls and Solutions (Ft. Brad & Sara)
In this episode of “When in Doubt, Reboot,” Brad Vorbeck, Senior Corporate Marketing Manager at Dynamic Web, joins us to discuss common B2B e-commerce pitfalls and how to avoid them. Brad shares his POV on defining your e-commerce vision and integrating and automating processes for a more…
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When In Doubt, Tech Vacations - Planning for Success
In this episode of “When in Doubt, Reboot,” Our focus is on vacation planning and its importance in the tech industry. And how to ensure a smooth workflow while key team members are on vacation, emphasizing preparation, communication, and support from reliable partners. The When In Doubt Reboot...
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When In Doubt, Secure Your Personal Information: Credit Card Best Practices (Ft.Erika)
In this episode of “When in Doubt, Reboot,” producer Erika Williams joins us to discuss the importance of secure credit card practices for businesses. We delve into the pitfalls of emailing credit card information, the necessity of PCI compliance, and the importance of proper disaster recovery...
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When In Doubt, Crisis Ready: Mastering Disaster Recovery
In this episode of “When in Doubt, Reboot,” presented by Queue Associates. We delve into the importance of disaster recovery and crisis management. Our conversation goes into real-world examples, including major blackouts and technological failures, to underscore the practical need for robust...
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When In Doubt, NY Times vs. OpenAI: Implications for AI Regulation (Ft. Joseph)
In the latest episode, we are joined by Joseph again, our in-house legal counsel, to discuss the recent lawsuit The New York Times filed against OpenAI. They delve into the legal ramifications of AI, the potential impact on copyright law, and the broader implications for job security and...
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When In Doubt, Mastering Compliance (Ft. Chiara & Joseph)
This episode focuses on the importance of compliance. Special guests Chiara, EMEA Director, and Joseph, In-House Counsel, delve into the significance of ISO compliance in today’s business landscape. Join us to learn more about the importance of external compliance, driven by legislation like…
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When In Doubt, Multilingual, Cloud Solutions, and AI (Ft. Valentina)
In this episode of the “When in Doubt Reboot” podcast, we invite Valentina, Business Central Functional Consultant from our EMEA team. Valentina shares her journey into the world of Microsoft Dynamics 365, highlighting the importance of multilingual skills in her role. They discuss remote work's...
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When In Doubt, Secure Development with Father-Son Duo (Ft. the Schacks)
In this episode of the "When in Doubt Reboot" podcast, we invite Chris Schack Sr. and Chris Schack Jr. to discuss the critical importance of secure development and thorough documentation in software projects. Our discussion highlights the necessity of understanding software's front and back end,...
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When In Doubt, Directions NA Insights (Ft. Dawn & Erika)
In this episode, hosts Art Pugach and Mairead Donovan welcome Erika Williams and Dawn Goodrich to discuss the recent Microsoft Directions Conference in San Diego. They discuss the conference's significance for Microsoft partners, key announcements about Dynamics SL and Business Central, and the...
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When In Doubt， Tech is Tech! IT Consulting Neutrality (Ft. Alexis)
In this episode, hosts Mairead O'Donovan and Art are joined by Alexis Pomierski, the founder of John Alexander Consulting. Alexis shares her insights on the evolution of women's roles in the tech industry, highlighting how gender dynamics influence business interactions and client relations. She...
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When In Doubt, AI Insider on Dynamics & Copilot (Ft. Martyn)
In this episode, Martyn Hall from our European team shares exclusive insights from the Microsoft Envision AI Tour. Discover how AI tools like Microsoft's Copilot are transforming everyday business tasks. Tune in to learn about the highlights of AI assistants in updating CRM and managing routine...
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When In Doubt, Inside the Mind of Queue's Star Intern (Ft. Kiba)
In this episode, we're joined by Kiba, Queue's star intern, who is returning for a mid-term check-in and shares what he has learned about trendy AI education on campus. Kiba, a computer science student, is not just navigating the complexities of his coursework but also passionately exploring the...
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When In Doubt, AI, Cybersecurity, and Diversity (Ft.Melissa from Avalara)
In this podcast episode, our hosts discuss the evolution of technology, the importance of security in the era of AI, and the impact of diversity in the tech industry. Guest Melissa Craig, a senior strategic manager at Avalera, shares her experiences in the tech world over the past 25 years,...
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When In Doubt, No More Mundane Tasks at Work (Ft. Mat From Pax8)
In this episode, Our CTO Art invites Mat Batterbee from Pax8 to unravel the mysteries of Microsoft CoPilot's integration with Dynamics 365. Discover how Copilot's AI-driven prowess can transform mundane tasks into streamlined processes, enhancing productivity and safeguarding data across your...
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When In Doubt, HerStory - NBA Producer (Ft. Rosie)
In this episode, we're peeling back the layers of what it means to be a woman in the fast-paced, high-stakes world of NBA media. Our NBA producer, Rosie, shares her experience. She's been there from the cutting room in Brooklyn and Toronto to the forefront of AI-assisted editing, shaping how we...
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When In Doubt, HerStory - Ask the Next Generation
This special episode marks the conclusion of our month-long celebration of working women in tech. We celebrate the inspiring journeys of three women in leadership in our tech company. Each story is a testament to the strength, innovation, and leadership women bring to the tech table. Together,...
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When in Doubt, HerStory - Global Support (Ft. Arlene & Priyanka)
In this week’s episode, we invite our global tech support specialist Priyanka and help desk support manager Arlene to join the podcast to learn more about forming a global tech support team and the evolution of our support system. We will also discuss our team's incredible achievements…
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When in Doubt, HerStory - Beyond Merit (Ft. Emily).
Tune into our "When in Doubt, Reboot" podcast this Women's History Month for a raw look at women's journey in tech. Our guest, Emily Carlson, discusses the overlooked yet persistent voices of women and the reality of meritocracy in tech. Our chat delves into the industry's benefits of diversity,...
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When In Doubt, HerStory - Podcasting (Ft. Sara & Nora).
In this Women's History Month special, join Nora and Sara from Queue Associates' Marketing team as they delve into podcast editing and partnership marketing. Listen in as they navigate from B2C marketing to creating content to engage in tech industry partnerships, learn about tech jargon on the...
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When In Doubt, AI as Ally.
Explore AI's collaborative power in "AI: Your Co-Pilot in Tech's Fast Lane." On our latest "When in Doubt, Reboot" podcast. Our CTO, Art Pugach, reframes AI as an empowering partner, not a rival. Discover how AI can boost efficiency, serve as a constructive workplace tool, and help with accurate...
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When In Doubt, Power of Partnership (Ft. Jaimie)
Join us on WIDR this week as we dive into the power of partnership with our special guest, Jamie Fox from Microsoft. Jamie shares insightful stories from his journey at Microsoft from an enterprise level, how Microsoft partners with solution partners like Queue Associates to cater for the needs…
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When In Doubt, Bad Actors (Ft. Art).
Dive into the intricate world of cybersecurity with our latest podcast episode, Join our host, Mairead, as she engages in a riveting discussion with co-host Art, unravelling the complexities of the digital threats posed by 'bad actors'—not the ones you see in films! This episode delves into the...
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When In Doubt, Update Dynamics GP (Ft. Carol).
As a continuous podcast from last week on updating Dynamics SL, this week, our "When in Doubt, Reboot" will help businesses with Microsoft Dynamics GP understand the shift of GP to a modern cloud-based systems. With special guest Carol Livingston, President at Dynamics Connections Learn about…
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ABOUT THIS SHOW
Every other week, Art Pugach and Mairead O'Donovan sit down to discuss all things technology. From retro games to AI, this dynamic duo covers it all! Tune in to listen, follow us on socials, and always remember: When In Doubt, Reboot!
HOSTED BY
Queue Associates
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Frequently Asked Questions
How many episodes does When In Doubt, Reboot. have?
When In Doubt, Reboot. currently has 58 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is When In Doubt, Reboot. about?
Every other week, Art Pugach and Mairead O'Donovan sit down to discuss all things technology. From retro games to AI, this dynamic duo covers it all! Tune in to listen, follow us on socials, and always remember: When In Doubt, Reboot!
How often does When In Doubt, Reboot. release new episodes?
When In Doubt, Reboot. has 58 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to When In Doubt, Reboot.?
You can listen to When In Doubt, Reboot. on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts When In Doubt, Reboot.?
When In Doubt, Reboot. is created and hosted by Queue Associates.
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