PODCAST · business
Client Giants
by Jeff Jackel, Jay O'Brien
Hosted by Client Giant co-founders Jeff Jackel and Jay O’Brien, Client Giants explores the strategies, stories, and principles behind building strong, lasting relationships with your clients, customers, and team.Featuring conversations with founders, leaders, and operators, the show offers practical insights and a clear look at what actually drives connection and long-term growth in business.Contact: [email protected]
Episodes
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AI Is Making Customer Service Worse with Natalie Beckerman
What happens when companies become so obsessed with efficiency that they forget about the people they're actually serving? In this episode of Client Giants, Jeff Jackel and Jay O’Brien sit down with Natalie Beckerman, Chief Business Officer at Ichor, international speaker, customer experience...
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This Is Why Most Businesses Will NEVER Be Sellable with Dino Katsiametis
Most businesses aren't assets, they're jobs. In this episode of Client Giants, Dino Katsiametis shares why most entrepreneurs unknowingly build businesses that can't be sold and how shifting from transactions to genuine relationships changes everything. From leveraging AI to strengthen human...
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She Burned Down Her $21M Business... And Replaced 80% of the Company with AI | Lynea Carver
Most entrepreneurs believe success means working longer hours, answering every message, and becoming indispensable. Lynea Carver learned the hard way that this mindset leads to burnout—not freedom. After becoming one of the top real estate agents in her market, she found herself exhausted,...
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He Gave Up $12,000 to Keep One Client
What would you do if telling the truth meant walking away from a $12,000 commission? For most people, that's an easy answer. For Steve Buzogany, it was the defining moment of his career. In this episode of Client Giants, Jay O'Brien and Jeff Jackel sit down with Philadelphia Realtor Steve…
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People Can Tell When You're Faking It | Sales Secret Nobody Teaches with Aleks Bugarski
Everyone wants to know how to become a better salesperson. Very few people ask how to become someone others genuinely trust. In this episode of Client Giants, Jay O'Brien and Jeff Jackel sit down with Alex Barsky, Director of Business Development at Tom Ferry and a sales leader with more than 30...
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How Rich People Actually Choose Who to Trust | With Timothy Dunigan | Episode 1
Welcome to the relaunch of The Client Giants Podcast. We're kicking off the new era of the show with our very first guest, Tim Dunigan, Wealth & Exit Planning Advisor. Tim Dunigan is a wealth and exit planning advisor at Wealth Management Strategies . For over 15 years, he has helped business...
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AI Can’t Replace This: The Secret 5-Step Self-Audit for Businesses That Care
Most professionals today deliver competence — but not connection. In a world where AI and automation are replacing tasks, emotional intelligence and hospitality have become your strongest business advantage. In this episode, Jay O’Brien and Jeff Jackel break down their 5-Step Self-Audit Framework…
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The #1 Secret Real Estate Agents Use to Get Buyer Rep Agreements Signed Every Time
In this episode of the Who Cares? Podcast, Jeff Jackel and Jay O’Brien unpack the real work behind getting buyer representation agreements signed—consistently and ethically. Forget “order-taking” and door-unlocking. This conversation shows how education, orientation, and transparency turn you…
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Alex Hormozi’s $100M Money Models — We Break Down the Playbook (No BS)
In this episode of the Who Cares? Podcast, hosts Jeff Jackel and Jay O’Brien dive deep into one of the most fascinating and meta business launches in recent memory — Alex Hormozi’s $100 Million Money Models. What started as Jeff’s unexpected poolside encounter with Hormozi in Laguna Beach quickly...
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90% of Startups FAIL? Reddit’s Brutal Questions Answered
If you’ve ever scrolled Reddit for answers about startups or questioned if entrepreneurship is for you, this episode is your sign to dig deeper.
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Stop Asking for Feedback If You Ignore It
👉 What’s a company that handled a mistake so well you became loyal for life? Drop it in the comments. Drop a comment: if you never had to work for money, what would you do all day for the next 60 days? How long before it gets stale? Be honest.
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Ocean 48 Shows Why Hospitality Beats Marketing
Connect With Us: 📩 Business Inquiries and Questions: [email protected] 🖇️ Website: https://www.clientgiant.com/ 📸 Instagram: https://www.instagram.com/theclientgiant/ 📘 Facebook: https://www.facebook.com/theclientgiant 💼 LinkedIn: https://www.linkedin.com/company/clientgiant/ 🎧…
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You Have Endless Amounts Of Money... What Do You Do NOW?
We dig into: purpose vs. productivity: are your “interests” secretly utility in disguise? work you’d do for free: speaking, advising founders, making deals—when the driver isn’t dollars. passion projects that create flow: woodworking, wine, art/design, and a wild genealogy case study (printing...
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Why Your Best Salesperson Makes a Terrible Manager
👉 Share your own best and worst management stories in the comments. We’d love to hear what worked, what failed, and how accountability shaped your experience. 🎧 Like, Subscribe, and Comment if you’ve ever wondered how quickly one decision can rewrite your company’s entire story. Connect With…
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What's the REAL Reason Big Brands Like Blockbuster and Blackberry Failed?
Don’t forget to: Subscribe to Client Giant and hit that bell icon to never miss a new episode Leave a comment: Have you ever seen a “cool” business collapse because of poor service? Tell us your story below! Share this episode with entrepreneurs, founders, and hospitality pros to spark better...
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3-5 Jobs Simultaneously? The Tech Hustle That Broke Silicon Valley
Connect With Us: 📩 Business Inquiries and Questions: [email protected] 🖇️ Website: https://www.clientgiant.com/ 📸 Instagram: https://www.instagram.com/theclientgiant/ 📘 Facebook: https://www.facebook.com/theclientgiant 💼 LinkedIn: https://www.linkedin.com/company/clientgiant/ 🎧…
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Live on Stage: How a Coldplay Kiss Cam Mishap Became a $93M PR Nightmare
🔍 In this episode, we cover: - The real-time implosion of a brand on a global stage - Why your “private” life isn’t so private when you're a founder or CEO - How crisis communication (done wrong) can make things worse - The growing impact of AI deepfakes and fake apologies - Rebuilding culture...
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Gen X Parenting: The More You Wing It, the More It Works
Jay shares how he went from never wanting kids to fully embracing fatherhood in his late 30s. Jeff admits he drank chocolate milk every day until 27. They debate VCR inventions that should’ve existed, the idea of regret in parenting, and whether humans are just the “baby bacteria” of the…
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How To Stay Relevant in Your AI‑Driven Career
In this episode of Who Cares Podcast, Jay O’Brien and Jeff Jackel dive deep into the real-world challenges and opportunities that AI is creating for our kids, our careers, and even our schools. You’ll hear: 🎓 Two Pieces of Timeless Advice: Why “have grit” and “get really good at LLMs” are the...
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Quality Time Hacks Every Business Owner Needs
📍 You’ll discover: - Why “Zooming Out” Matters: Learn the simple framework Jay presented years ago—identify the one area of your business where you move the needle most, then delegate or automate everything else so you can buy back time. - The Science of Anticipation: How the months leading up…
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How a Burned Birkin Bag Led to the Most Legendary Customer Service Story
From catching his newborn daughter to sharing an unforgettable story about how a high-end restaurant owner flew a Birkin bag to Paris for restoration, Jay takes us through a whirlwind of emotions, insights, and reflections. It’s about more than customer service—it’s about ethos, intention, and...
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Why ‘Girl Math’ Makes You Feel Richer
In this episode you’ll learn: Why there is no one-size-fits-all roadmap. Mentors help, but at the end of the day you’re blazing your own trail. Muscle-memory app habits (yes, even on the john): why Instagram, YouTube or Slack become our go-to escape. Girl Math decoded: How returned purchases…
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Ever felt guilty for taking time off? This one is for you!
In this episode of Who Cares?, Jay O’Brien and Jeff Jackel peel back the layers on ambition, burnout, money, and meaning. From funny travel chaos with kids and a Maui vacation gone logistically wrong, to the existential question of why we work so hard in the first place — this episode hits every...
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The REAL Difference Between Healthy and Toxic Work Cultures
In this episode, Jeff and Jay dive into the real ROI of employee appreciation — and it goes way beyond annual raises or nap pods. From absurd healthcare bureaucracy (yes, faxes in 2025) to the power of genuinely human-first workplaces, this episode exposes what most businesses get very wrong…
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The Real Reason You’re Burnt Out Before Lunch
In this episode of The Who Cares? Podcast, Jeff Jackel and Jay O’Brien explore the subtle yet powerful force that saps our energy and attention every day: the sheer number of trivial decisions we make. From picking out clothes in the morning to sorting through email spam, they reveal how these...
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Why Entrepreneurs Burn Out & How to Stop It
Jeff and Jay share vulnerable stories, from thinking a friend died for being one minute late, to back injuries from folding laundry (yes, really), and explore the idea of a "Vacation Foundation"—because everyone deserves a break, not just the 1%. If you're a business leader, founder, or just...
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How Businesses Lose Loyal Customers (Without Realizing)
What starts as a fun story about Jay rediscovering his long-lost hardcore band Azalea — now going viral on YouTube decades later — quickly spirals into a no-holds-barred discussion on why so many businesses are unintentionally bad at creating customer loyalty. From restaurant mishaps to store...
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Why Being “Good” in Business Isn’t Good Enough Anymore
This episode is a self-audit on branding, customer experience, and the illusion of value many companies create with cheap swag and surface-level service. The duo unpacks what it really takes to be exceptional in business—how to create experiences so compelling, so above-and-beyond, that people...
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The Most Underrated Skills Every Salesperson Should Have
🔥 Topics covered: - The danger of being an “order taker” - How to lead in a sales conversation - Why discovery is everything—and most people blow it - The psychology of an assumptive close - How to stack value before talking price - Avoiding scripted discovery questions - Real-world sales…
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Marketing That Feels Like Hospitality (And Works)
🎙️ In this episode of Who Cares? The Podcast for Business Leaders and Entrepreneurs Who Do, Jay and Jeff dive deep into the often overlooked power of thoughtful touches, branding through experiences, and the real impact of surprise and anticipation — even when there's no direct feedback. 🎯 We...
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Why Surprising People Is More Powerful Than You Think
From a Disneyland day that started with a secret wake-up call, to a story about gifting handmade dryer balls that came with a mission-driven twist, they share real-life examples of how surprising people at the right time makes a lasting emotional impact. They also break down why most business...
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Why the Best Brands Treat Customers Like Celebrities
We're talking: A steak delivered to the airport in a tux A Popsicle hotline at a poolside motel A refund for tires Nordstrom didn’t sell Flowers from Zappos after a personal loss Charlie Sheen getting taco boards from Client Giant This isn’t just feel-good content. These stories are a blueprint…
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The #1 Reason You’re Losing Business (Fix It Now)
In this episode of Who Cares? Podcast, Jeff Jackel and Jay O’Brien break down how the Law of Reciprocity can transform your business, increase referrals, and build unshakable client loyalty. 💡 What We Cover in This Episode: ✔️ The simple psychology behind why generosity = more business. ✔️ How a...
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The #1 Reason Clients Don’t Trust You (And How to Fix It)
@harvardbusinessreview found that 57% of customers are more loyal to brands that set clear expectations upfront—and that number is likely even higher when dealing with one-on-one service-based businesses like real estate agents, financial advisors, and consultants. 💡 What We Cover in This…
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The Secret to Effortless Referrals
💡 What We Cover in This Episode: ✅ Why earning trust & the benefit of the doubt changes everything. ✅ How to make sure clients don’t instantly blame you when things go wrong. ✅ The secret to getting more referrals—without ever asking. ✅ Why delivering thoughtful experiences matters more than…
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TikTok Ban Is Actually A GOOD Thing
We talk about: ✅ The TikTok ban debate—why some people think it's a good thing and others don’t. ✅ How social media rewires our expectations and erodes patience. ✅ The impact of disconnecting from digital life—and why more people are doing it. ✅ The return of analog habits—like vinyl records,...
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The Hidden Reason Customers Leave & How to Fix It
What You’ll Learn: ✅ The biggest mistake businesses make that pushes customers away ✅ How to create genuine, lasting relationships in business ✅ The law of reciprocity and why generosity wins every time ✅ The importance of being the leader, not an order taker ✅ How proactive customer service can...
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Customer Retention Hacks That Will Skyrocket Your Business
In this episode, we reveal the C.R.E.E.P. Framework—five powerful pillars that will transform your customer interactions and set your business apart. Whether you're a solopreneur, a startup founder, or leading an enterprise, this approach will help you build long-lasting client relationships and...
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The Irony of AI: Making Business More Human
In this episode of Who Cares?, we dive deep into the tug-of-war between automation and authenticity in business, sales, and customer experience. With AI tools like ChatGPT stepping in to handle personal interactions, the real question is: 👉 Are we losing the human touch, or is AI actually better...
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Who Cares About Business Automation? Your Bottom Line Does!
💡 What We Cover in This Episode: ✅ The frustrating reality of dealing with airlines, banks, and big corporations ✅ How bad policies cost companies money and loyal customers ✅ The broken processes that make simple problems take hours to solve ✅ Why businesses that actually care create long-term...
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Why Making Mistakes Can Create Happier Customers!
💡 What You’ll Learn in This Episode: ✅ Why customers actually rate businesses HIGHER when mistakes are handled well ✅ The secret to turning customer complaints into LOYAL fans ✅ Why a “perfect” business doesn’t exist—and why that’s a good thing! ✅ How brands like The @ritzcarlton and…
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We Just Started!
🔹 Key Takeaways: ✔️ The two factors that can instantly ruin a restaurant experience (and it’s NOT food or service) ✔️ How Disney crafts a “magical” experience—but is it all an illusion? ✔️ The psychology behind brand trust and why some companies earn lifelong customers ✔️ How a negative customer...
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ABOUT THIS SHOW
Hosted by Client Giant co-founders Jeff Jackel and Jay O’Brien, Client Giants explores the strategies, stories, and principles behind building strong, lasting relationships with your clients, customers, and team.Featuring conversations with founders, leaders, and operators, the show offers practical insights and a clear look at what actually drives connection and long-term growth in business.Contact: [email protected]
HOSTED BY
Jeff Jackel, Jay O'Brien
CATEGORIES
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Frequently Asked Questions
How many episodes does Client Giants have?
Client Giants currently has 43 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Client Giants about?
Hosted by Client Giant co-founders Jeff Jackel and Jay O’Brien, Client Giants explores the strategies, stories, and principles behind building strong, lasting relationships with your clients, customers, and team.Featuring conversations with founders, leaders, and operators, the show offers...
How often does Client Giants release new episodes?
Client Giants has 43 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Client Giants?
You can listen to Client Giants on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Client Giants?
Client Giants is created and hosted by Jeff Jackel, Jay O'Brien.
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