PODCAST · business
Wisking it all
by Angelo Esposito
Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why?Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience.
Episodes
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S2E90 - Top Restaurant Leaders' Wisking It All 2025 Highlights
About the Episode This “Best Of 2025” episode of the WISKing It All podcast, hosted by Angelo Esposito, is a handpicked collection of the year’s most compelling conversations from across the restaurant and hospitality industry. The episode opens with Salem Najjar sharing his journey from…
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S2E89 - Why 3,000+ Restaurants Trust Cluster POS with David Lafleur
About the Episode In this episode, Angelo Esposito interviews David LaFleur, Senior Vice President at Cluster POS, discussing his journey in the hospitality and technology sectors. They explore the evolution of POS systems, the importance of choosing the right technology for restaurants, and…
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S2E88 - Elvis Medina on Building a People-First Point of Sale Experience
About the Episode In this episode, Angelo Esposito interviews Elvis Medina, the Media Director at SmartTab, who shares his extensive background in broadcast media and his transition into the hospitality industry. Elvis discusses the unique offerings of SmartTab, a POS system designed for...
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S2E87 - Revmo: Missed Calls. Lost Revenue. One AI Fix with Joe Wylezik
About the Episode In this episode, Joe Wylezik, Head of Partnerships at RevMo AI, discusses the innovative use of voice AI technology in the restaurant industry. He explains how RevMo AI started as a B2B solution and pivoted to focus on the hospitality sector, addressing common pain points such…
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S2E86 - Trust First: How Qu Builds Long-Term Brand Success Today
About the Episode In this episode of WISKing It All, host Angelo Esposito speaks with Niko Papadimitriou, co-founder of Qu POS, about his journey from finance to hospitality technology. They discuss the evolution of POS systems, the growth of Qu POS, and the importance of maintaining company...
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S2E85 - Scaling Revenue: Smart Strategies for F&B Growth
About the Episode In this episode of WISKing It All, Edelmira Delgado, F&B Director at the Perry Hotel, shares her journey in the hospitality industry, discussing her experiences from working in major hotel brands to boutique resorts. She emphasizes the importance of mentorship, navigating…
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S2E84 - How Failure Sparked a Michelin-Worthy Comeback
About the Episode In this engaging conversation, Josh Kopel, a Michelin-awarded restaurateur and marketing expert, shares his journey from nightlife to fine dining, emphasizing the importance of hospitality and the art of storytelling in marketing. He discusses the five levers of restaurant...
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S2E83 - Leadership at the Core of Every Business Issue
About the Episode In this episode of WISKing It All, host Angelo Esposito interviews Jeffrey Summers, founder of Summers Hospitality Group, who shares his extensive experience in the restaurant industry. They discuss Jeffrey's journey from aspiring lawyer to hospitality expert, the importance of...
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S2E82 - Restaurant Rockstars Stories Systems & Smarter Service
About the Episode In this episode of WISKing It All, we have a special treat as Angelo Esposito sits down with Roger Beaudoin, the dynamic president of Restaurant Rockstars. Roger shares his incredible 30+ year journey through the hospitality world, starting from humble beginnings as a high…
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S2E81 - Reimagining Beverage Training for Today’s Workforce
About the Episode In this episode, Crystal Hamilton, CEO of Knowbie, discusses her journey in the hospitality industry and the inspiration behind creating Knowbie, an educational platform designed to train restaurant and liquor retail staff. She emphasizes the importance of empowering staff…
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S2E80 - The Lease Trap That Kills Restaurants Fast
About the Episode In this episode of Wisking It All, Alistair Levine, CEO of Vine Hospitality, shares his journey into the hospitality industry, the challenges of scaling restaurants, and the importance of understanding key performance indicators (KPIs). He emphasizes the need for new restaurant...
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S2E79 - AI Video Tools That Uncover Hidden Inefficiencies
In this episode, Brock Weeks, founder and CEO of Savi, discusses the innovative technology behind Savi, a cloud-based video intelligence platform designed for multi-unit restaurants and retailers. He shares his journey into the restaurant industry, the challenges faced during the early…
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S2E78 - What Restaurants Get Wrong About Tech: Advice on POS, Labor, and Service Models
About the Episode In this episode of Whisking It All, Angelo Esposito interviews Anthony Presley, the Chief Technology Officer at CBS NorthStar and managing partner at TimeForge Labor. They discuss Anthony's journey into the restaurant tech world, the importance of labor management, and the...
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S2E77 - Raising the Bar on Wine Programs for Team Success & Joy
About the Episode In this episode, Christopher McFadden, founder and career coach at the McFadden Group, shares his journey through the hospitality industry, his experiences as a sommelier, and the importance of emotional intelligence in career development. He discusses the challenges faced by...
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S2E76 - The Power of Purpose in Hospitality with Christian Fischer
About the Episode In this conversation, Christian Fischer, the founder of Fischer Research Group, shares his journey from being a cook to a culinary leader. He discusses the importance of networking, the challenges faced in the hospitality industry, and the lessons learned throughout his career....
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S2E75 - The Truth About Work-Life Harmony for Chefs
About the Episode In this engaging conversation, Adam Lamb shares his extensive journey in the culinary industry, highlighting the importance of leadership and communication in the kitchen. He discusses the evolution of his podcast, Chef Life Radio, and the significance of Chef Life Coaching in...
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S2E74 - Creating High-Performance Restaurant Teams and Spaces with Mark Mittleman
About the Episode In this conversation, Mark Mittleman, founder of Entangled Particles, shares his extensive journey in the hospitality industry, from his early days working in restaurants to becoming a successful consultant. He discusses the interconnectedness of the restaurant business, the...
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S2E73 - Choosing the Right POS Without Regret with Jeremy Julian
About the Episode In this episode, Jeremy Julian, the CRO of Custom Business Solutions, shares his extensive experience in the restaurant technology sector. He discusses the evolution of CBS, the importance of understanding unique restaurant needs, and the critical lessons learned throughout his...
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S2E72 - Profit, People, Partnerships: SERVE’s Growth Playbook
About the Episode In this episode, Salem Najjar, founder and CEO of SERVE Hospitality Group, shares his journey from accounting to becoming a successful multi-unit franchisee in the hospitality industry. He discusses the importance of understanding financials, choosing the right franchise…
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S2E71 - How Thoughtful Details Shape Guest Experiences with Steve Fortunato
About the Episode Welcome to the WISKing It All Podcast, where host Angelo Esposito explores the world of hospitality with special guest Steve Fortunato, founder and CEO of Roomforty and The Fig House. Steve recounts his inspiring journey from a 15-year-old busboy in a hosting family to becoming…
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S2E70 - How ClearCOGS Optimizes Restaurant Decision-Making
About the Episode In this episode of WISKing It All, host Angelo Esposito speaks with Matt Wampler, CEO and co-founder of ClearCOGS, about the intersection of restaurant operations and technology. Matt shares his journey from being a restaurant operator to founding a tech company that leverages…
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S2E69 - Why Employee-Generated Content Wins in Marketing
About the Episode In this episode, Angelo Esposito interviews Eitan Koter, Co-CEO of Vimmi, discussing the evolution of video commerce and its impact on marketing strategies. Eitan shares insights on the importance of authenticity in video content, the rise of live shopping, and how businesses,...
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S2E68 - Decades of Culinary Wisdom with Simon Zatyrka
About the Episode In this episode, Simon Zatyrka, founder and CEO of Culinary Mechanic, shares his journey through the culinary world, discussing the evolution of his brand, the importance of mentorship, and the shift from cooking to managing and consulting in the restaurant industry. He reflects...
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S2E67 - Jaeger’s Recipe: Women, Power, and Les Dames d’Escoffier
About the Episode In this conversation, Stephanie Jaeger, the president of Les Dames d'Escoffier International (LDEI), shares her journey into the hospitality industry, her experiences running a restaurant for 25 years, and the lessons learned along the way. She discusses the importance of...
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S2E66 - Reimagining Restaurant Order Pickup with Pickpad
About the Episode In this episode, Yaro Tsyhanenko, founder and CEO of PickPad, shares his journey from Ukraine to Chicago and the inspiration behind creating PickPad, a modular system designed to enhance restaurant operations through smart sensors and machine learning. He discusses the…
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S2E65 - The Restaurant Prosperity Formula with David Scott Peters
About the Episode In this conversation, David Scott Peters, a restaurant expert and coach, shares his extensive experience in the restaurant industry, discussing the importance of leadership, systems, and accountability in achieving restaurant prosperity. David shares insightful success stories,...
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S2E64 - Building Iconic Brands with Gastamo’s Peter Newlin
About the Episode In this conversation, Peter Newlin, Chief Vision Officer and Co-Founder of Gastamo Group, shares insights into the future of the restaurant industry, emphasizing the importance of technology, mentorship, and community engagement. He discusses his personal journey into…
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S2E63 - Uncommon Growth Tactics for Restaurant Operators
About the Episode In this episode, Angelo Esposito interviews Gregg Majewski, founder and CEO of Craveworthy Brands. They discuss the journey of scaling restaurants, the importance of culture and leadership, and the innovative approach of Craveworthy Brands in the restaurant industry, including…
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S2E62 - Disney-Proven Tactics for Unmatched Customer Service
About the Episode In this engaging conversation, Vance Morris shares his unique journey from a childhood paper route to a successful career in customer service and entrepreneurship. He discusses his time at Disney, the lessons learned, and how he applied those principles to build a thriving…
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S2E61 - Enhancing Food Safety with IoT Intelligence
About the Episode In this conversation, Jake Simon, co-founder and CEO of ConnectedFresh, discusses the company's mission to reduce food waste and improve operational efficiency in the food service industry through advanced sensor technology. He shares the origin story of ConnectedFresh,...
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S2E60 - Becoming The Hospitality Leader You Aspire To Be
About the Episode In this conversation, Christin Marvin shares her journey from a 20-year career in the hospitality industry to becoming a consultant and leadership coach. She discusses the challenges faced by independent restaurant owners, the importance of self-awareness, and the need for...
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S2E59 - Creating a Winning Restaurant Culture that Lasts
About the Episode In this conversation, Jason Berkowitz, founder of Arrow Up Training, shares his extensive journey in the hospitality industry, detailing his passion for the field and the lessons learned from opening nearly 100 restaurants. He emphasizes the importance of training, feedback, and...
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S2E58 - The Leadership, Culture, and Profitability Connection
About the Episode In this conversation, Sam Fonseca takes us through his fascinating journey, beginning with his first encounter with Raising Cane's in California, and the impactful career choices that followed. From record-breaking sales at Raising Cane’s to leading the busiest location of…
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Ways to Grab and Retain Attention at Your Restaurant
About the Episode In this conversation, Matt Plapp, CEO of America's Best Restaurants and Dryver, shares his extensive experience in restaurant marketing, discussing the evolution from traditional to digital marketing strategies. He emphasizes the importance of storytelling, customer engagement,...
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S2E56 - What's Missing in Your Restaurant's Loyalty Program?
About the Episode In this conversation, Olga Lopategui, founder of Restaurant Loyalty Specialists, shares her journey from corporate roles in international marketing to establishing her own consulting firm focused on restaurant loyalty programs. She discusses the common pitfalls restaurants face...
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S2E55 - The Secrets to Niche Hotel Concepts and Efficient Operations
About the Episode In this engaging discussion, Scot shares his methodologies in concept development, emphasizing market research and unique positioning, like the creation of a Persian and Eastern Mediterranean concept for a historic British manor house hotel. He advocates for pushing boundaries,...
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S2E54 - Innovate or Evaporate: Vision for the Future of Restaurants
About the Episode Jay Ashton, hospitality and food service business coach and consultant, discusses the evolution of the restaurant industry and the challenges faced by restaurateurs. He shares his personal journey in the industry and how it saved him from a chaotic upbringing. Jay also explores...
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S2E53 - Balancing Creativity, Efficiency, and Guest Engagement
About the Episode Olivier Rassinoux, Vice President of Restaurant and Bar at Patina Restaurant Group, discusses his background and the operations of the restaurant group. The group owns 30 restaurants with different concepts and is owned by Delaware North. They have a significant business with...
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S2E52 - Connecting Plates and People: The Success of GiftAMeal with Andrew Glantz
About the Episode In this episode, we’ll explore how GiftAMeal transforms everyday dining experiences into opportunities for generosity, with a stunning milestone of 2 million meals donated to food banks. We'll discuss the metrics and emotional connections that drive customer loyalty and…
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S2E51 - Bikky’s Mission to Empower Restaurants Through Data
About the Episode Abhinav Kapur, co-founder and CEO of Bikky, discusses the customer data platform for restaurants and the importance of understanding guest behavior. Bikky pulls in data from various sources, such as point of sale, payments, online ordering, reservations, and loyalty, to help...
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S2E50 - Mapping Future Plans Through Machine Learning with Branden Mcrill
About the Episode Welcome to Episode 50 of the Wisking It All Podcast! Today, we're thrilled to have Branden Mcrill, co-founder, and CEO of Five Out, join us for an insightful discussion on the universal challenges within the restaurant industry. With over 26 years of hospitality experience,...
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S2E49 - Hover Takes Flight: Drone Delivery to Hard-to-Reach Areas with Cameron Rowe
About the Episode Cameron Rowe, the founder of Hover, discusses the drone delivery startup and its focus on last-mile food delivery. He shares his background in the drone space and how he transitioned from doing real estate photography to starting Hover. Cameron also talks about his experience…
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S2E48 - Formula on How to Make Your Customers Feel Welcome with Mehdi Zarhloul
About the Episode Mehdi Zarhloul, CEO of Crazy Pita Restaurant Group, shares his journey from working in restaurants as a teenager to opening his own Mediterranean restaurant chain. He discusses the challenges and successes he experienced along the way, including the impact of the COVID-19...
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S2E47 - Simplifying Online Reputation Management with Shereen Qumsieh
About the Episode Shereen shares her insights on the importance of integrating feedback channels and trend analysis in online reviews, and how Akira's platform helps businesses manage their online presence effectively. She discusses the development of conversational data and how AI can provide...
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S2E46 - Move Your Restaurant’s Needle: Key Tips to Restaurant Success with Monte Silva
About the episode Monte Silva, an owner and restaurant executive coach with over 25 years of experience in the hospitality industry, shares his journey from starting as a dishwasher at the age of 15 to eventually transitioning into restaurant management, operations, and coaching. He emphasizes…
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S2E45 - Why Less is More: Slimming Down for Big Wins with CEO of Shootz, Harold Isaac Walters
About the episode Harold Isaac Walters, CEO and co-founder of Shootz, shares his journey in the food and beverage industry. Shootz is a Hawaiian Asian fusion restaurant that specializes in fried chicken katsu. Harold's background in tech and e-commerce influenced his approach to running Shootz,...
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S2E44 - Boosting Restaurant Efficiency and Restaurant Services Insights
About the Episode In this conversation, Angelo Esposito interviews John Florinis, EVP Product at MealTicket, about his journey in the fintech and payments industry and the evolution of restaurant technology. They discuss the importance of POS, inventory management, and labor management in the...
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S2E43 - Driving Restaurant Visits with RestauWant’s Visuals
About the Episode Stephanie Olson, the Founder and Campaign Director of RestauWant, discusses the inspiration behind founding RestauWant and how her journey began in the hospitality industry. RestauWant offers full-service digital marketing solutions for restaurants, with a focus on optimizing ad...
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S2E42 - Strategies on How to Keep Customers Coming Back with Zach Goldstein
About the Episode In this episode, Zach Goldstein, Founder and CEO of Thanx, discusses the creation and purpose of his guest engagement platform designed for restaurants. Thanx aims to drive customer lifetime value through data-driven insights, focusing on loyalty programs, data capture…
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S2E41 - Making Sales Pop: Unique Sales Approach with Michael Beck
About the Episode In this episode, Angelo Esposito sits down with Michael Beck, Co-founder and CRO of Popcorn GTM, a dynamic agency specializing in go-to-market strategies within the hospitality tech sector. They delve into the nuances of marketing to the hospitality industry, discussing evolving...
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ABOUT THIS SHOW
Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why?Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go into it for the money but go into it for the passion of delivering a unique customer experience.
HOSTED BY
Angelo Esposito
CATEGORIES
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Frequently Asked Questions
How many episodes does Wisking it all have?
Wisking it all currently has 101 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Wisking it all about?
Welcome to Wisking it all, where we interview hospitality professionals who put everything on the line to do what they do, and we try to understand how and why?Contrary to most businesses the hospitality business is mainly made up of people who are passionate about their trade. Not many people go...
How often does Wisking it all release new episodes?
Wisking it all publishes regularly with 101 episodes available. Check the episode list for the typical release schedule.
Where can I listen to Wisking it all?
You can listen to Wisking it all on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Wisking it all?
Wisking it all is created and hosted by Angelo Esposito.
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