PODCAST · arts
word. with Gordon Miller
by Gordon Miller
Word by Gordon Miller. Each episode begins with a word — but it never ends there. Gordon explores the ideas, language, and narratives shaping the professional salon industry. Because, simply put, the words we choose… shape everything we do.
Episodes
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3. Context: A Deeper Dive
What happens when context is incomplete or missing? Gordon expands on Episode 2 to dig deeper into what he sees as a profoundly important topic, this time including industry-specific examples to consider. The bottom line: "Understanding context may be the most underrated professional skill in…
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2. Context
What happens when context is missing? Gordon explores how context shapes meaning—and why misunderstandings often happen when pieces of the story are missing. In an industry built on communication, understanding context may be one of the most important skills we have."
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1. WORD
word. with Gordon Miller. Each episode begins with a word — but it never ends there. Gordon explores the ideas, language, and narratives shaping the professional salon industry. Because, simply put, the words we choose… shape everything we do.
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135. The Final SBM Episode
This week marks the end of one pod and the birth of another! Thanks to all who have listened in for 135 episodes of this title -and be sure to come back January 7th for Episode 1 of my all-new BUZZ by Gordon podcast. In the meantime, hit play for my year-end talk about data-driven insights and...
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ENCORE: "It's the Economy Stupid"
A quick episode offering some context on the uncertain times we find ourselves in. Reading the consumer press, it's hard not to be concerned about the direction of our larger US economy. And although we are not (yet) officially in a recession, being aware so that we can best react (proactively,...
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ENCORE: "Whatever the question is, the answer is education!" - Antony Whitaker
I'm excited to welcome back @growmysalonbusiness founder Antony Whitaker to discuss the state of the industry during what I consider to be 'fuzzy' economic times, the importance(and power)of investing in yourself to solve business and career challenges, and much more (all related to the business...
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134. Text Messages to Myself: 2025 Lessons Learned
As 2025 begins to quickly wind down, i take a look at texts i've sent myself over the last month or so - all connected to what i view as important ideas and trends that impact us all. Note to my regular listeners: 2026 is bringing changes to this podcast—a new name, direction, and focus. Stay…
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133. Getting Serious about Business (and Your Life) with Neill's Debra Neill
Debra Neill Baker is CEO of the Neill Education company, an iconic organization with an 80-year history of innovating in the categories of distribution, salons, schools, manufacturers, salon software & events. We talk about the power of curation when connected to vision and values - as part of a...
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132. Salon Tech Talks, Pt 12: Salon Tech Thought Leader Paul Tate
In the final episode of my series on salon tech, Paul Tate, a leading figure in pro salon tech, digs into the value of data to brands, salons, and pros. Paul shares a sampling of findings from the KIM report, an industrywide project spearheaded by Salon Interactive. The KIM report partners with...
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131. Bad Coaches Are Back?? Oh f.... yes they are!
When “certain coaches/podcasters" call brands "parasites", I have to fire back with truth and experience based logic. In this episode, I break down the danger of 'BS', share why affiliate links aren’t the future, how real profit are only enhanced by smart retail, and why partnership—not...
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130. Salon Tech Talks, Pt 11: Gordon's Take
This week, Gordon's goes solo with his take on highlights from our last 10 episodes featuring leaders in the salon tech space, as well as sharing his thoughts on how tech is re-shaping the salon — and what comes next.
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129. Salon Tech Talks, Pt 10: Kimi Bennett, co-founder, Sole Business Solutions, Pro Beauty’s 1st 24/7 AI Powered Coaching platform
Kimi Bennett, co-founder and CEO of Sole Business Solutions, the pro beauty industry’s first 24/7 AI-powered coaching platform, is a longtime working professional and suite owner turned tech entrepreneur. Kimi joins Gordon to share the inspiration behind her groundbreaking work with co-founder…
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128. Salon Tech Talks, Pt 9: Sudheer Koneru, founder & CEO of Zenoti on AI and Pro Salons
Sudheer Koneru. a former Microsoft Engineer and successful tech entrepeneur, is the founder and CEO of Zenoti, an AI powered, platform of salon management, marketing and customer care tools focused on helping salons to grow. Sudheer joins Gordon to share his journey from tech into the wellness...
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127. Salon Tech Talks, Pt 8: Vish’s Tim Howard on Tech Transforming the Business of Color
Vish’s Chief Innovation Officer Tim Howard joins Gordon to dive into the story behind the creation of the innovative and powerful salon color management software platform. Designed to transform how salons think about and approach hair color usage, Tim shares how Vish came to life, why waste...
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126. Salon Tech Talks, Pt 7: SalonInteractive's Alain Audet
SalonInteractive's Alain Audet joins Gordon to discuss their latest initiative focused on the power of data to empower brands, distributors, and professionals alike. A groundbreaking e-commerce platform, SalonInteractive was created to allow salons to compete with Amazon more effectively. Today,...
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125: AI & Beyond: The Digital Revolution & Salons
Gordon shares highlights from his recent AI sessions at the Moroccanoil Collective, exploring why tech can’t be ignored, how it fuels efficiency and profitability, and why the professionals who embrace it will be the ones who thrive.
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124. Random Notes (Gordon Style)
Join Gordon for a rapid-fire mix of insights on the biggest challenges facing many salon pros today. From social media shifts and smart pricing strategies to retail realities, AI-driven communication, and the power of data, this episode serves up an honest take to help you navigate what’s...
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ENCORE: Salon Tech Talks, Pt 1: Paul Tate on the State of Technology for Pro Beauty
Welcome to the premiere episode of Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space. In this kickoff episode, Gordon is joined by longtime industry tech strategist and advisor Paul Tate. Together, they explore how salon technology...
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123. Salon Tech Talks, Pt 6: BeautyDeskAI founder Universe Walker on the digital front desk
Tech Talks is a 10-part series featuring conversations with leading innovators in the pro salon tech space. In this episode, Gordon is joined by Universe Walker, Founder of BeautyDeskAI. When she realized that unanswered calls to her salon were 'leaving a lot of money on the table, Universe put...
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122. Salon Tech Talks, Pt 5: Vagaro Founder/CEO Fred Helou on the future of Pro Beauty Salon Tech
Tech Talks is a 10-part series featuring conversations with leading innovators in the pro salon tech space. In this episode, Gordon is joined by Fred Helou, Founder and CEO of Vagaro. A software engineer with an entrepreneurial spirit, Fred founded Vagaro to solve problems and support small...
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121. Salon Tech Talks, Pt 4: Digital Marketing with Ameet Kallarackal, Glammatic.com
Salon Tech Talks is a 10-part series featuring conversations with innovators in the pro salon tech space. In this episode, Gordon is joined by Ameet Kallarackal, Glammatic.com Co-Founder & CEO. A digital marketer at heart, Ameet has a passion for inspiring salon owners and pros to use…
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120. Salon Tech Talks, Pt 3: Phorest’s Paddy Monaghan on the State of Pro Beauty Tech
Salon Tech Talks is my 10-part series featuring conversations with innovators in the pro salon tech space. In this episode, Gordon is joined by Phorest Salon Software’s Chief Product Officer, Paddy Monaghan. With a clear passion for professional salon and spas, Paddy brings a unique perspective…
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119. Salon Tech Talks, Pt 2: Meevo's John Harms on the State of Tech for Pro Beauty
Welcome to Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space. In this episode, Gordon is joined by Meevo/Millennium Systems founder and chairman John Harms. At the age of just 16, John founded Millennium Systems (known today as...
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118. Salon Tech Talks, Pt 1: Paul Tate on the State of Technology for Pro Beauty
Welcome to the premiere episode of Salon Tech Talks, a 10-part series featuring conversations with innovators and leaders in the pro beauty tech space. In this kickoff episode, Gordon is joined by longtime industry tech strategist and advisor Paul Tate. Together, they explore how salon technology...
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ENCORE: The Robots Are Coming (?!?)
My first recording of the new year is about looking forward - and sharing my thoughts on where technology could be taking our industry. I also check in with Chat GPT to get an AI 'perspective' on where robotics (and related technologies) could take salons and professionals over the next 20 years....
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ENCORE: Civics Lesson - How American Government Works & Why It Matters
Taking a break from the usual to talk about a topic few of us know enough about - Civics. Per my office buddy Chat GPT, "Civics is all about understanding how government works, how people participate, and how decisions (laws and more) get made". Knowing the basics is valuable in understanding the...
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117. The Trouble with AI
Regular listeners know that I'm obsessed with Artificial Intelligence (due to its potential to revolutionize the pro beauty industry....across categories). Having said this, I'm very much aware of the potential for AI to create challenges for both the industry and our larger world. Listen in for…
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116. Smart Phones: Business Tool or Distraction?
I love to talk tech + beauty -in large measure because of the amazing efficiencies the right tech can bring to salons and pros. But what we don't talk about enough are the potential downsides to tech - and top of that list for me are the distractions from our work being caused across the industry...
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115. Innovation in Tech: The Trouble with Ecommerce + Pro Beauty
E-commerce continues evolving across America, but here's the reality: most retail still happens in physical stores, and that's not changing dramatically anytime soon. For salons, this is great news. However, there's a huge opportunity we're missing. Today we'll add to the conversation how smart...
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114. NEWS FLASH: CONGRESS TACKLING TAXES ON TIPS
In this special episode, I break down the latest developments from Congress on tipping and taxes. Both the Senate and House have introduced bills aiming to provide income tax relief for tipped workers—but with key differences including in what’s proposed, who qualifies, what it means for…
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113. Tech Update: The AI Just Keeps Coming
Getting this podcast back more solidly focused on tech - starting with an update this week on what I see going on around - and within - the industry. Looking forward to adding some of the industry's most important leaders in tech to these conversations. Listen in...and stay tuned! :-)
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ENCORE: Words Really Do Matter!
Words are so powerful! They can inform, inspire, and/or elevate- or they can confuse, crush and/or diminish. In this episode, I share context around the powerful 'labels' we attach to most individuals who work behind the chair, in classrooms, or on stages. Today we often refer to all who are...
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112. "It's the Economy Stupid"
A quick episode offering some context on the uncertain times we find ourselves in. Reading the consumer press, it's hard not to be concerned about the direction of our larger US economy. And although we are not (yet) officially in a recession, being aware so that we can best react (proactively,...
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111. Keya Neil (@keyaartisticallyneal) on #Progress (Part 2)
Listen to Part Two of my conversation with NAHA award-winning educator and our industry's most prominent social activist Keya Neal. We've all been through a lot in recent years, including witnessing the gutting of D.E.I. initiatives across the USA. What might it mean for pro beauty - and what's...
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ENCORE: Artistry vs Service (or Creativity + Compassion)
Today perhaps more than ever, there is tension by many (inside of the industry) between the ideas of artistry and service. Most concerning is what seems to be the opinion of many that these are mutually exclusive ideas - that we cannot be artists as well as 'service providers'. On that point…
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110. Keya Neal(@keyaartisticallyneal): #Progress?
Award-winning educator and social activist Keya Neal joins Gordon to share her backstory before we dive into a serious conversation around race, texture, and the professional salon industry. We've all been through a lot in recent years, including witnessing the recent gutting of D.E.I.…
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109. "Whatever the question is, the answer is education!" - Antony Whitaker
I'm excited to welcome back @growmysalonbusiness founder Antony Whitaker to discuss the state of the industry during what I consider to be 'fuzzy' economic times, the importance(and power)of investing in yourself to solve business and career challenges, and much more (all related to the business...
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ENCORE: Economics and the Salon
According to Chat GPT, Economics is "the study of how people use resources and make decisions about money. It looks at how goods and services are produced, distributed, and consumed, and it helps us understand how individuals, businesses, and governments manage their finances and resources to…
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ENCORE: A Truth About the Six-Figure Hairdresser
The pro salon industry talks a LOT about the "6 figure hairdresser" but rarely with clarity about what it takes to get there. In today's episode, I share my lessons learned from Antony Whitaker's Grow My Salon Business podcast (Episode 267). Antony interviews guest Maxwell Snow, a color…
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108. Tatum Neill, Elevate Hair, Neill Education
Tatum Neill's Elevate Hair is turning 10 this year - and true to its name, the popular event has helped to ELEVATE the careers of more than a few up-and-coming Artists. The artist, technical, business & social media educator, corporate executive & DJ is also a member of the industry's iconic…
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107. Civics Lesson
Taking a break from the usual to talk about a topic few of us know enough about - Civics. Per my office buddy Chat GPT, "Civics is all about understanding how government works, how people participate, and how decisions (laws and more) get made". Knowing the basics is valuable in understanding the...
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106. Hot Topics: Pre-booking, Retail, Growing Inflation and Experience vs Transactions
In this episode, I tackle several topics including the Pre-Booking/Re-Booking "controversy", an update on rising inflation and tariffs and how to consider relative to your business, the continuing trend of falling retail sales in salons, and our perceptions around shifting consumer behaviors. On...
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ENCORE: The TROUBLE with Suites
Over the last 10 years, Suites have arguably been the #1 disruptor of the professional salon industry. The tremendous growth in suites has led to hiring and retention problems for traditional salons, revenue challenges for brands, business model challenges for distributors, and educational...
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105. "Deep Research" Takes AI to a New Level
The fast pace of innovations in Artificial intelligence is like nothing we've ever seen - including the release last week of the exponentially powerful Deep Research functions that Open AI, Perpleixity, and Google's Gemini have all just launched. This week I give my take on the power of this...
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104. The Salon Economy and Pending Tariffs
Although there is much uncertainty around the plan to put tariffs on Mexico, Canada, China and the E.U., the ongoing threat makes this a topic perhaps worthy of some conversation. Big picture, tariff's almost always add inflationary pressures (for starters). Given our industry's struggles with...
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103. Evolve or Die: Tech Edition
My quick tour around the various digital and social platform categories and tools with my added take on how to consider each in building your career and/or business. My most important 'aha' relative to this topic: social media is not only 'old' but it is also very much overhyped in terms of…
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102. The Robots Are Coming (?!?)
My first recording of the new year is about looking forward - and sharing my thoughts on where technology could be taking our industry. I also check in with Chat GPT to get an AI 'perspective' on where robotics (and related technologies) could take salons and professionals over the next 20 years....
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Bad Coaching Anthology, Pt. 5: #80. The Destruction Continues: The Bad Idea App Edition
This episode is re-shared for a 5-part Anthology of 2024's most-listened to episodes -all focused on "Bad Coaching" and the misinformation and real damage it can cause. Schedule of Anthology releases: 12/25: #76 12/30: #78, 1/1: #87, 1/6: #98, and 1/8: #80. Today's episode description: Apologies...
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Bad Coaching Anthology, Pt. 4: #98. The Bad Coaching Continues
This episode is re-shared for a 5-part Anthology of 2024's most-listened to episodes -all focused on "Bad Coaching" and the misinformation and real damage it can cause. Schedule of Anthology releases: 12/25: #76 12/30: #78, 1/1: #87, 1/6: #98, and 1/8: #80. Today's episode description: My quick...
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Bad Coaching Anthology, Pt. 3: #87. WARNING: DON'T LET BAD COACHING DESTROY YOU!
This episode is re-shared for a 5-part Anthology of 2024's most-listened to episodes -all focused on "Bad Coaching" and the misinformation and real damage it can cause. Schedule of Anthology releases: 12/25: #76 12/30: #78, 1/1: #87, 1/6: #98, and 1/8: #80. Today's episode description: Following...
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ABOUT THIS SHOW
Word by Gordon Miller. Each episode begins with a word — but it never ends there. Gordon explores the ideas, language, and narratives shaping the professional salon industry. Because, simply put, the words we choose… shape everything we do.
HOSTED BY
Gordon Miller
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How many episodes does word. with Gordon Miller have?
word. with Gordon Miller currently has 175 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is word. with Gordon Miller about?
Word by Gordon Miller. Each episode begins with a word — but it never ends there. Gordon explores the ideas, language, and narratives shaping the professional salon industry. Because, simply put, the words we choose… shape everything we do.
How often does word. with Gordon Miller release new episodes?
word. with Gordon Miller publishes regularly with 175 episodes available. Check the episode list for the typical release schedule.
Where can I listen to word. with Gordon Miller?
You can listen to word. with Gordon Miller on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts word. with Gordon Miller?
word. with Gordon Miller is created and hosted by Gordon Miller.
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