Work Better

Researcher Leidy Klotz shares a simple but powerful idea: just noticing our surroundings (and choosing where we put ourselves) can boost how we feel and work. He explains how our spaces quietly shape three core needs: agency, competence and connection. When environments give people permission to adjust, move, or truly use a space, wellbeing rises. When they don’t, strain creeps in. Klotz also reveals why subtraction, not addition, is often the overlooked key to creating better places. Leidy Klotz is a professor, researcher and author who studies the intersection of design, engineering and human behavior. He’s best known for his work on how people make decisions about the built environment. Klotz teaches at the University of Virginia. The Work Better podcast is produced by Katie Pace, with assistance from Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Sean McManaman provides technical support. Areli Arellano publishes digitally.

Design can unintentionally create friction – or even harm – when it’s built from a narrow set of lived experiences. In this conversation, Omari Souza shares striking examples of how everyday artifacts fail people in ways most of us never see, from automatic faucets that “don’t always function adequately if you have darker skin tones” to bathroom experiences where women navigate 8 to 34 steps compared to men’s 3 to 5. Without frameworks to measure harm and understand out‑group experiences, designers risk reinforcing inequities. One answer is restorative design, which is a practice focused on healing past harms, restoring trust, and returning dignity to the people who interact with the things we create. Omari Souza is a designer, educator and author whose work challenges the field to confront how design can unintentionally create harm. His latest book, Design Against Racism, introduces the concept of restorative design – a framework that urges designers to move beyond “designing for” people and instead design with them to restore dignity, trust and equity in everyday experiences. The Work Better podcast is produced by Katie Pace, with assistance from Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Sean McManaman provides technical support. Areli Arellano publishes digitally.

“If you know, you know” culture isn’t just a meme; it’s a hidden system that determines who gets access, opportunity and advancement. Dr. Ella Washington breaks down the unspoken rules shaping today’s workplaces and how leaders can make expectations clearer and more equitable. It’s a conversation that reframes what inclusion really requires. Dr. Ella Washington is an organizational psychologist, professor and author whose work focuses on workplace culture, inclusion and the hidden norms that shape careers. She’s the author of Unspoken and a leading voice helping organizations make expectations visible and create more equitable paths to advancement. The Work Better podcast is produced by Katie Pace, with assistance from Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Sean McManaman and Jose Jimenez provide technical support. Areli Arellano publishes digitally.

It takes about 60 hours to make a friend, and work is one of the few places where that time naturally accumulates. In this episode, Dr. Tracy Brower reveals why those hours matter more than ever, sharing research on how connection reshapes the brain, reduces loneliness, and drives performance, creativity, and wellbeing. She also unpacks how hybrid work, place, and leadership can either accelerate or erode the relationships people need to thrive. Dr. Tracy Brower is a sociologist and workplace expert focused on the intersection of connection, culture, and the future of work. She is the author of The Secrets to Happiness at Work and Critical Connections, and her insights regularly appear in major media outlets. Tracy serves as Vice President of Workplace Insights at Steelcase, where she helps organizations create thriving, human‑centered workplaces. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Jose Jimenez and Sean McManaman provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most organizations still haven’t cracked hybrid work — not in a way that truly supports performance, development, or culture. As Peter Cappelli and Ranya Nehmeh put it, “the issue is not whether the office is good or bad,” but that companies haven’t designed hybrid intentionally enough to make it work. Drawing on new research and their book In Praise of the Office, they unpack why culture is weakening, why relationships and learning are eroding, and how leaders can rebuild connection through clearer expectations, smarter design, and more intentional management. Peter Cappelli is a professor of management and director of the Center for Human Resources at the Wharton School of the University of Pennsylvania. A leading voice on work, talent, and organizational performance, he brings decades of research on how workplaces function and why management practices succeed or fail. Ranya Nehmeh is a senior HR strategist, author, and executive advisor focused on organizational culture, leadership, and the future of work. She helps global companies navigate complex people challenges with evidence‑based practices and practical frameworks. Together, they co-authored In Praise of the Office: The Limits to Hybrid and Remote Work. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Dr. Laura Jana explains that the human abilities we develop earliest—curiosity, self‑management, empathy, adaptability, and creative thinking—are the same ones adults need to navigate today’s fast‑changing, AI‑shaped workplace. She draws on neuroscience and early‑childhood research to show how these capacities are built through environments and interactions, and why they’re becoming even more valuable than technical expertise. Her framework helps leaders see these so‑called “soft skills” as concrete, developable strengths that directly improve collaboration, innovation, and performance. Dr. Laura Jana is a pediatrician, early‑childhood expert, and author who has spent more than 25 years translating developmental science into practical guidance for educators, parents, and business leaders. Her work bridges neuroscience, early learning, and workforce development, showing how foundational human abilities—like curiosity, self‑regulation, empathy, and adaptability—shape success across the lifespan. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Jose Jimenez and Sean McManaman provide technical support. Areli Arellano and Jordan Marks publish digitally.

AI is advancing so quickly that schools are struggling to keep pace, and learning‑innovation researcher Mario Chiasson argues that this gap is reshaping what students actually need from education. Instead of focusing on memorization, he says the priority should shift toward critical thinking, reflection, and problem‑solving — the human skills that become more valuable as AI takes on routine knowledge work. That shift requires rethinking teacher preparation, redesigning learning environments, and helping students use AI in ways that strengthen their thinking rather than replace it. The big challenge ahead is aligning how students learn with how the world now works. Mario Chiasson is a Canadian researcher and thought leader focused on learning innovation, system transformation, and future‑ready skills. He serves as Director of Research, Innovations and Change Management for District scolaire francophone Sud and is an associate researcher at the Université de Moncton. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Sean McManaman and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Ingrid Fetell Lee, author of Joyful, argues it’s possible to find joy in our physical environment even if we’re not feeling happy. She’s the founder of The Aesthetics of Joy, a website that empowers people to find more joy in life and work through design. Ingrid helps us understand how even small changes to our workplace can make a significant difference in how we feel.

Ninety percent of our day is spent feeling something, which makes it unrealistic to expect emotions to stay out of work. Ethan Kross explains that emotions are useful when kept in proportion, and the real opportunity is helping people shift – not suppress – them. Both personal strategies and the physical environment act as powerful emotional shifters, making space design an overlooked tool for supporting healthier emotional experiences. Ethan Kross is a psychologist, author and leading researcher on the science of emotion and self‑control. He is a professor of psychology and management at the University of Michigan, where he directs the Emotion & Self‑Control Laboratory, and he’s best known for his bestselling books Chatter and Shift. His work focuses on why we feel what we feel and how people can use practical tools to better regulate their emotions. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Meetings offer one of the clearest windows into an organization — who speaks, how decisions are made, and whether people feel included all reveal the real state of culture and performance. Our latest research shows that when leaders pay attention to these everyday dynamics, culture shifts from something abstract to a measurable driver of alignment, fairness, and better work. Hear more on the Work Better podcast, where Khalil Smith, Vice President of Inclusion, Diversity, and Engagement at Akamai Technologies, unpacks the gap between what leaders think people need at work and what employees actually say they need.

Leadership matters because it shapes daily experience, and that consistency is built by small, cumulative actions – the lighting, the layout, the moments we create – that add up over time. Research shows people don’t leave jobs; they leave managers. So leaders who practice mentorship, notice moments, and make predictable, human‑centered choices keep teams engaged. Clint Pulver’s undercover work reminds us that practical, everyday gestures and thoughtfully designed workplaces are what make people say, “I love it here.” Clint Pulver is an Emmy Award–winning keynote speaker, bestselling author, and workforce expert best known as the “Undercover Millennial.” A Speaker Hall of Fame inductee and professional drummer, Pulver blends research‑driven insights with high‑energy storytelling and live performance, inspiring organizations to build workplaces people never want to leave. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Recent McKinsey research describes today’s workplace as a “perma‑crisis,” demanding new levels of emotional stamina from leaders. In this Work Better episode, leadership expert Shannon Cohen explains why thriving now requires more than skill; it requires care, community, and the right “spotters” to support leaders as they take on heavier lifts. Shannon and host Chris Congdon explore the emotional cost of new opportunities, why victories carry weight, and how leaders can build resilience without burning out. Shannon Cohen is an award‑winning author, speaker, and leadership strategist known for her work in emotional intelligence, wellbeing, and leader sustainability. She is the founder of the Rockstar Woman Movement, a national community dedicated to empowering women leaders and changemakers. Through her writing, training, and keynote work, Shannon equips organizations and individuals with the tools to thrive in high‑pressure, high‑impact environments. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Novel ideas often hinge on the right relationships. Research shows that if we lean on the wrong connections – or work alone when collaboration is needed – we can derail creativity before it ever takes off. On this episode of the Work Better podcast, Jill Perry‑Smith reveals why our weakest ties, those acquaintances we barely know, may be the strongest source of fresh perspectives and breakthrough innovation. Jill Perry Smith is a Professor of Organization & Management at Emory University’s Goizueta Business School. She serves as Academic Director for the Roberto C. Goizueta Center for Entrepreneurship & Innovation and is recognized for her research on how social networks shape creativity and innovation. With a background in civil engineering and organizational behavior, she bridges technical problem‑solving with insights into human relationships and workplace design. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Job postings that include the word “curiosity” have grown by 90% year over year. But curiosity isn’t just a personal trait -- it’s becoming a business imperative. As Stefaan van Hooydonk shared on the Steelcase Work Better podcast, organizations that embrace curiosity empower people to learn faster, foster psychological safety, and spark innovation. This episode explores how leaders can create space for curiosity and why it’s the key to building stronger cultures and better business results. Stefaan van Hooydonk is the founder of the Global Curiosity Institute and author of The Workplace Curiosity Manifesto. He is a seasoned former Chief Learning Officer for Fortune 200 companies, including Nokia, Philips, Cognizant, and Saudi Aramco. Today, he consults and speaks globally, helping leaders and organizations build cultures of curiosity to drive growth and innovation. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

We think we know what our coworkers want – but we’re often wrong. In this episode of Work Better, behavioral scientist Nick Epley reveals why we misread even those closest to us, and how asking deeper questions can unlock trust, connection, and better collaboration. Epley challenges us to rethink small talk, lean into hard conversations, and design spaces that make connection the default – not the exception. Nick Epley is a leading behavioral scientist known for his work on social cognition and human connection. He is the John Templeton Keller Distinguished Service Professor of Behavioral Science at the University of Chicago Booth School of Business and Director of the Roman Family Center for Decision Research. His research explores how people perceive and misunderstand each other, with notable contributions to the understanding of egocentrism, miscommunication, and anthropomorphism. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Listening is hardest when it matters most – and many of us are doing it wrong. In this Work Better episode, researcher Jeff Yip reveals the five mistakes that sabotage our ability to truly hear others. Find out what they are, and learn why listening is the key to connection, engagement, and leadership – and how to start doing it better. Jeffrey Yip, PhD, is an Associate Professor of Management at Simon Fraser University and the founder of ListeningWorks. His research focuses on leadership, mentoring, and career development, with a special emphasis on interpersonal dynamics and organizational psychology. A Fulbright scholar, Yip earned his PhD in Organizational Behavior from Boston University and a master’s degree in Human Development and Psychology from Harvard University. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

94% of people say they’re more productive when they feel connected. In this episode of Work Better, Erica Keswin explains why great leaders act more like cruise directors -- curating connection, not just managing tasks. Tune in for insights on building human workplaces that boost engagement, retention, and the bottom line. Erica Keswin is a workplace strategist, speaker, and bestselling author dedicated to helping organizations build more human-centered cultures. Her books – “Bring Your Human to Work,” “Rituals Roadmap,” and “The Retention Revolution—explore the power of connection, intentional leadership, and meaningful rituals in driving engagement and performance.” She’s also a passionate advocate for finding the sweet spot between tech and connect – especially in the age of AI – and a proud dog mom to Cruiser, her very human pup. The Work Better podcast is produced by Katie Pace, with assistance from Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison provides creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most people want to feel like what they do matters -- but too often, they’re expected to care without being shown that they’re cared for. In this episode of Work Better, host Chris Congdon continues her conversation with researcher and author Zach Mercurio about the power of mattering. Discover how leaders can build cultures of significance by noticing, affirming, and showing people they’re needed. It’s not just about soft skills -- it’s about unlocking real performance and helping people thrive. Zach Mercurio, Ph.D., is a researcher and advisor on purposeful leadership and the science of mattering. He helps organizations build cultures of meaning and motivation, and teaches at Colorado State University’s Center for Meaning and Purpose. His clients include the U.S. Army, Marriott, and Simon Sinek’s Optimist community. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most people want to feel like what they do matters – but too often, they’re expected to care without being shown that they’re cared for. In this episode of Work Better, host Chris Congdon talks with Zach Mercurio, researcher and author of The Power of Mattering, about why feeling valued is essential to adding value. Learn how leaders can build cultures of significance that reduce loneliness, boost engagement, and help people thrive. Zach Mercurio, Ph.D., is a researcher and advisor on purposeful leadership and the science of mattering. He helps organizations build cultures of meaning and motivation, and teaches at Colorado State University’s Center for Meaning and Purpose. His clients include the U.S. Army, Marriott, and Simon Sinek’s Optimist community. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Most people want more from their work than just a paycheck. They want to feel like what they do matters. And that shift isn’t just a trend — it’s a call to action for today’s leaders. This special episode of the Work Better podcast (Recorded live at the American Society of Interior Designers National Conference in Atlanta) features Wes Adams, a positive psychology researcher at the University of Pennsylvania and author of Meaningful Work: How to Ignite Passion and Performance in Every Employee. He shares practical insights and powerful research on what drives meaningful work and how leaders can help people feel more connected to their work, colleagues, and organization by creating community. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Are you ‘indistractable?’ Probably not. Distractions constantly barrage us. How we choose to focus can profoundly impact our mental health, physical wellbeing and our closest relationships. As author Nir Eyal says, “Choosing your attention is truly how we choose our lives.” On this episode, Eyal sheds light on the root causes of distraction and shares actionable tips to make being ‘indistractable’ your superpower. Nir Eyal is a bestselling author and behavioral design expert known for Hooked and Indistractable, which explore habit formation and focus in the digital age. He’s taught at Stanford, founded and sold tech startups, and consults on creating products that positively shape user behavior. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Sustainability isn’t relegated to just one team anymore. For many organizations, it's becoming intertwined with everything they do – and this elevated focus on sustainability is changing how many people work. In this episode of the Work Better podcast, workplace transformation and real estate experts Joaquina Garrido and Susana Quintas discuss the impact of workplace culture on sustainability and how creating sustainable office environments can boost productivity and employee wellbeing. Joaquina Garrido is a member of the Board of Directors at IFMA España and sponsor of its Workplace and People Commission. She is a leading advocate for sustainable, human-centered office design that supports collaboration and well-being in hybrid work environments. Susana Quintás is the Director of the Sustainability Commission at IFMA España. With a background in finance and corporate strategy, she champions ESG-driven workplace transformation and co-leads initiatives like the “Playbook de la Oficina Sostenible.” The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Could this meeting have been an email? We ask it every week. Employees have long held a love-hate relationship with the traditional office meet-up. However, Dr. Steven Rogelberg, an expert in organizational psychology, believes meetings can go from mundane to magnificent. He joins host Chris Congdon on the Work Better podcast to share insights and practical tips on overcoming common challenges, the impact of virtual and hybrid meetings, and the importance of face-to-face interactions. Rogelberg is Chancellor’s Professor at the University of North Carolina at Charlotte, where he teaches Organizational Science, Management, and Psychology. Widely recognized for his groundbreaking research on workplace meetings, team effectiveness, and employee well-being, Rogelberg has authored over 100 publications and delivered more than 50 invited talks around the world. His work has been featured in major media outlets including NPR, The Wall Street Journal, and Scientific American Mind. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

AI is revolutionizing productivity in the workplace. Economist Chad Syverson joins the Work Better podcast to share fascinating insights on AI's transformative potential and explain how this technology can enhance efficiency and drive innovation across business functions. Tune in to the Work Better podcast to learn how embracing AI could unlock unprecedented productivity. Chad Syverson is the George C. Tiao Distinguished Service Professor of Economics at the University of Chicago Booth School of Business. His research focuses on productivity, firm structure, and market dynamics, and he has coauthored the textbook Microeconomics. Before academia, he worked as a mechanical engineer and holds degrees in both engineering and economics. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

In today's fast-paced world, balancing work and life can seem daunting. But building a life outside of work — establishing hobbies, cultivating a positive family life and engaging in community activities — can help create full, meaningful lives that translate to the workplace. On this episode of the Work Better podcast, host Chris Congdon and guest Danna Greenberg, an organizational psychologist and professor at Babson College, explore how elements of personal wellbeing can help us thrive professionally. Danna Greenberg is a professor of organizational behavior at Babson College, a published author of several books including Maternal Optimism: Forging Positive Paths Through Work and Motherhood, is the Associate Editor for the Academy of Management Learning and Education, and has published in over 30 articles in leading journals. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Starting Your Relationship with AI with Mike Pell (S6E3) by Steelcase

In today's demanding work environment, understanding the impact of languishing at work – and how to overcome it – is vital. On the Work Better podcast, host Chris Congdon and guest Corey Keyes, a renowned author and sociologist, delve into how languishing at work affects our lives and how fostering a sense of belonging, community, purpose and meaning can significantly enhance our mental health. Corey Keyes is a bestselling author, sociologist, professor at Emory University, and a member of an advisory board for the World Happiness Forum. He has written several books, including Languishing: How to Feel Alive Again in a World That Wears Us Down. Keyes is a member of the Positive Psychology Network and has worked for the Center of Disease Control and Prevention. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

In an era where trust is increasingly scarce, redefining it within the workplace can be a cultural game-changer. On the Work Better podcast, host Chris Congdon and guest Minda Harts, a bestselling author and workplace consultant, explore innovative strategies to rebuild trust. Learn how to cultivate trust, even in remote work settings, and address trust issues with colleagues and managers. Minda Harts is a bestselling author, workplace consultant, and sought-after keynote speaker known for her work on addressing workplace inequities and advocating for women of color. She is the founder of The Memo LLC and the author of "The Memo: What Women of Color Need to Know to Secure a Seat at the Table," "Right Within," and "You Are More Than Magic." Harts is also recognized for her Seven Trust Languages® framework, which helps organizations build high-trust cultures. The Work Better podcast is produced with assistance from Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, Brandon Lacic, and Celeste Johnson. Erin Ellison and Emily Cowdrey provide creative art direction. Soundpost Studios edits and mixes the podcast. Mark Caswell and Jose Jimenez provide technical support. Areli Arellano and Jordan Marks publish digitally.

Many people say they feel ‘burned out’ at work, but how do they really know? How is ‘burnout defined? Or measured? And could other factors be at play? McKinsey researcher Jacqui Brassey joins the Work Better podcast to dive deeper into feeling ‘burned out’ and gives perspective on how our work can influence and even improve our holistic health in new ways. Jacqui Brassey is a Senior Fellow and Director of Research Science at the McKinsey Health Institute, where she co-leads the Healthy Workforces initiative. With over 25 years of experience, she promotes mental health, wellbeing, agility, and resilience in organizations. Brassey is also a fellow researcher at Vrije Universiteit Amsterdam and an adjunct professor at IE University in Madrid. She holds multiple degrees, including a PhD in economics and business from Groningen University and a joint master's in affective neuroscience from Maastricht University and the University of Florence. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

Why the Office Needs Social Infrastructure with Eric Klinenberg (S5:E8) by Steelcase

Seven in 10 employees have experienced disruptive change in the past year. Gallup’s Ben Wigert joins the Work Better podcast to identify three challenging trends happening at work and why ‘people-first’ change is urgently needed. Wigert is the Lead Researcher for Gallup’s workplace management practice, specializing in human capital management and performance optimization. He holds a Ph.D. in Industrial-Organizational Psychology and an MBA from the University of Nebraska at Omaha. Dr. Wigert has authored numerous publications on performance management and employee engagement. He also leads a cross-functional team focused on evolving workplace strategies for the future. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

It’s no longer a question – AI is changing how we work, and it’s happening rapidly. A technical renaissance of sorts, AI is mainly driven by employees. But as Humanova founder Sean Gallagher tells us, leaders should act now – even if all the kinks haven’t been worked out – before their organizations are left behind. Gallagher is the founder of Humanova and a leading expert on the future of work in Australia. He focuses on how technology, especially AI, transforms work and accelerates human capability. Dr. Gallagher led the Centre for the New Workforce at Swinburne University for six years and has conducted pioneering research on generative AI. He holds a PhD in chemistry and has been recognized for his contributions to academia and industry. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

Mental and neurological disorders are costing world economies trillions of dollars every year – something physician and neuroscientist Dr. Harris Eyre calls a “decline in global brain capital.” In this edition of the Work Better podcast, Eyre talks about healthy brain practices and the steps we can take to address this global challenge. Eyre is an Australian neuroscientist and entrepreneur known for his pioneering work in the brain economy, which focuses on enhancing brain health and skills to drive innovation. He is a Senior Fellow in Brain Health at Rice University’s Baker Institute for Public Policy, where he leads the Neuro-Policy Program. Eyre’s career spans medicine, neuroscience, and economic strategy, with a commitment to promoting brain health on a global scale. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

What would make you feel less stressed at your office? Researcher Libby Sander joins the Work Better podcast to discuss her groundbreaking research on how work environments can impact your stress levels in the office. She’ll share the three most important things you need in the office now for better physical and mental wellbeing, and how adopting more beautiful spaces can encourage better collaboration, creativity and growth. Dr. Libby Sander is an internationally renowned expert on the future of work and workplace design. She is an Assistant Professor of Organizational Behavior at Bond University and the founder of the Future of Work Project. Dr. Sander holds a PhD in Organizational Behavior, a Master’s in Human Resource Management, and degrees in Arts and Business. She has spoken at TEDx and contributes to the World Economic Forum. Her research has been featured in prominent publications like the Harvard Business Review and The Guardian. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

New research suggests you’ll barely have the attention span to finish reading this paragraph. We shift our attention faster and more often than ever before, impacting our work and health. So, what can we do to increase our attention? Slow down, set the audio speed to 1X, and listen to author Gloria Mark explain why this is happening and how small changes to our behavior and work environments can help -- on the latest edition of the Work Better podcast. Gloria Mark is an American psychologist and Chancellor’s Professor of Informatics at the University of California, Irvine. She earned her PhD in psychology from Columbia University and has published over 200 scientific research articles. Her work primarily focuses on human-computer interaction, social computing, and the social impacts of digital media. Mark is the author of the 2023 book “Attention Span,” which explores how digital media affects our attention spans and offers strategies for improving focus and productivity. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

You may think that if you don’t hear much from your employees, everything’s going pretty well. But that may not be the case. In fact, organizational psychologist Connie Noonan Hadley believes when employees don’t feel like they can speak up, that can spell trouble for businesses. In this edition of the Work Better podcast, Dr. Hadley identifies the root causes of this silence and offers actionable ideas on how leaders can help employees feel safe to speak up. Drawing on her extensive research and experience, she provides insights into fostering a culture of psychological safety and well-being in the workplace. Dr. Hadley is the Founder and Chief Scientist of the Institute for Life at Work. Dr. Hadley is also a Research Associate Professor at Boston University’s Questrom School of Business, where she conducts research and serves as Co-Director of the Human Resources Policy Institute (HRPI). In addition, Dr. Hadley serves as a regular consulting researcher at Microsoft on future-of-work projects and the Microsoft Work Trend Index. Dr. Hadley holds a PhD in organizational behavior as well as an MA in social psychology from Harvard University, an MBA in strategic and human resource management from The Wharton School (University of Pennsylvania), and a BA in psychology from Princeton University. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

Microsoft research shows 3 out of 4 global knowledge workers use AI in their jobs. But how are we preparing students for an AI-future at work? Educator, scholar and author José Antonio Bowen joins the Work Better podcast to talk about why becoming an ‘expert’ is so important to maximize the benefits of AI – and avoid being replaced by it. Bowen has held significant academic and administrative roles, including serving as the 11th President of Goucher College. Bowen began his teaching career at Stanford University in 1982 and has also been a dean at Southern Methodist University and Miami University. He is known for his innovative approaches to education, particularly in active learning and the use of technology in the classroom. Additionally, Bowen is a prolific jazz performer and composer. The Work Better podcast is hosted by Chris Congdon. Contributing producers are Katie Pace, Rebecca Charbauski, Stav Kontis, Chiara Licari, and Brandon Lacic. Creative art direction by Erin Ellison. Editing and sound mixing is by Sound Post studios. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks.

What’s so funny? Turns out humor at work is for more than just a good laugh. It can help us influence people and be more creative. Authors Naomi Bagdonas and Dr. Jennifer Aaker join the Work Better podcast to share how our brains change when we laugh, why humor isn’t just for extroverts and how more laughter can make a big impact on business. Naomi Bagdonas is a Lecturer at the Stanford Graduate School of Business and an Executive Coach. She helps leaders be more creative, flexible and resilient in the face of change by facilitating interactive sessions for Fortune 100 companies and coaching executives and celebrities for appearances ranging from Saturday Night Live to the Today Show. Formally trained at the Upright Citizens Brigade theatre, Bagdonas performs at comedy venues and teaches improv in San Francisco’s county jail. Dr. Jennifer Aaker is the General Atlantic Professor at the Stanford Graduate School of Business and a leading expert on how purpose and meaning shape individual choices and how technology can positively impact both human well-being and company growth. Her work has been widely published in leading scientific journals and featured in The Economist, The New York Times, The Wall Street Journal, The Atlantic, and Science. Together Naomi and Jennifer teach the wildly popular class “Humor: Serious Business,” the inspiration for the bestselling book “Humor, Seriously.” Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Have you ever held back on something because it just wasn’t “age appropriate?” Or evaluated someone based on if they’re a Millennial or Gen Z? Are generational differences preventing people from reaching their full potential in life and at work? And could we be thinking differently about generations in the workplace? Mauro Guillen is a sociologist and is currently the William H. Wurster Professor and a Vice Dean at the Wharton School of the University of Pennsylvania. He is a former Dean of Cambridge Judge Business School and was also a Guggenheim and Fulbright Fellow. He is the Wall Street Journal bestselling author of 2030: How Today’s Biggest Trends Will Collide and Reshape the Future of Everything. His latest book is The Perennials: The Megatrends Creating a Postgenerational Society. Guillén argues that outmoded terms like Boomers, Gen X, Millennials, and Gen Z have long been used to pigeonhole us into rigid categories and life stages, artificially preventing people from reaching their full potential. A new post generational workforce known as “perennials” – individuals who are not pitted against each other either by their age or experience – makes it possible to liberate scores of people from the constraints of the sequential model of life and level the playing field so that everyone has a chance at living a rewarding life. Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

We all know the workplace has to support a lot of diverse needs and it could probably do a much better job than it does today. But that can be really hard because there’s a gravitational pull toward sameness. It’s just easier to establish a pattern and stick to it. So how can we embrace how different our brains are when we are designing the workplace? Elena Sabinson (she/they) is a neurodivergent researcher passionate about the role design can play to help all people flourish. She is an assistant professor of environmental design at the University of Colorado Boulder and received her PhD in human behavior and design from Cornell University. Elena was diagnosed later in life with autism and ADHD. Elena’s personal experience and research on neurodiversity along with their expertise in architecture and design gives us ideas for how the workplace can do more to support all of our different brains. Additional resources: Learn more about Elena Sabinson’s work and research https://elenasabinson.com/ Read insights about how to design moments of joy at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Why is it some teams at work struggle and others seem to just click? Anita Woolley studies the science of teamwork and she’s sharing what research says about how to create great teams. And it’s not about having a lot of brainy people on your team. Associate Dean of Research and Professor of Organizational Behavior and Theory at Carnegie Mellon Anita Woolley holds a PhD in Organizational Behavior from Harvard and her research on teams has been published in several peer-reviewed journals. Her studies explore how teams problem-solve, collaborate and she’s developed an rich understanding of a concept called collective intelligence. Collective intelligence is the idea that when you put some people together, the team is able to do better work just because of the group. In this episode, learn what factors create great teams and why having women on teams appears to be an essential component of success. Additional resources: Learn more about Anita Woolley and her work on collective intelligence https://scholars.cmu.edu/418-anita-woolley Read insights about how to design moments of joy at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

We’ve all been told at some point in our lives that hard work is the key to success. But author Alex Soojung-Kim Pang is out to dispel this myth. He says you can actually get more done and experience more “Aha!” moments if you rest and relax more often. Alex has spent the past 20 years studying people, the future of technology and its impact on work. He is a former Microsoft research fellow and professional futurist with a PhD in the history of science as well as a visiting scholar at Stanford and Oxford. He’s the author of four books including; The Distraction Addiction, Rest: Why You Get More Done When You Work Less, Shorter: How Working Less Will Revolutionize the Way Your Company Gets Things Done and, most recently, Work Less Do More: Designing the Four Day Week. When Alex talks about rest, he isn’t just focusing on sleep. He defines rest more broadly and is championing the idea that we can actually be more productive by doing less. He offers some advice for those of us addicted to the badge of busyness. Additional resources: Learn more about Alex and his books including Work Less Do More, Rest, Shorter and The Distraction Addiction https://www.4dayweek.com/alex-pang Watch Alex’s Ted Talk: How Rest Can Make You Better at Your Job https://www.ted.com/talks/alex_soojung_kim_pang_how_rest_can_make_you_better_at_your_job Read insights about how to design moments of joy at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Spaces communicate a lot about how you are supposed to behave. In a library, everything about the lighting and the furniture tells you to be quiet and contemplative. Or a conference room indicates where to sit and where to look. Dr. Upali Nanda has done a lot of work around the intersection of architecture and neuroscience. And she’s figuring out how to create workplaces designed to make our brains healthier. We first caught up with Upali in New York where she presented her team’s work at the United Nations General Assembly's "Brain Capital Alliance" summit hosted in the Steelcase New York City WorkLife. She is Global Practice Director of Research and a Partner at HKS, and executive director of the Center for Advanced Design Research and Evaluation which is a non-profit founded by HKS. She also teaches at the University Michigan in the school of architecture and urban planning. She has extensive experience leading research projects in design practice, focusing on the impact of design on human health and perception. She was awarded the Women in Architecture Innovator Award and sits on the board of the Academy of Neuroscience for Architecture. In this episode, learn about a living lab in Atlanta that’s creating a workplace designed for brain health and helping people learn how to make the most of it to create joy and happiness at work. Additional resources: Read Getting to a Brain Healthy Workplace to download the full report Upali Nanda talks about https://www.hksinc.com/how-we-think/reports/getting-to-a-brain-healthy-workplace/ Read insights about how to design moments of joy at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Why do we work? It’s a simple enough question but the answer might surprise you. According to professor Barry Schwartz, it’s not just about a paycheck — which is what we’ve all been long led to believe. The fact is many people with good incomes are disengaged and unhappy at work. So what’s the problem? Barry’s research uncovers why people are unsatisfied and what factors can make us happier at work. Barry Schwartz is an Emeritus Professor at Swarthmore and a Visiting Professor at the Haas School of Business, U.C. Berkeley. He’s the author of several books including Why We Work, The Paradox of Choice and Practical Wisdom. He has also given four TED TALKS - seen by more than 25 million people. Barry’s research in his book Why We Work gets at the heart of why so many people are dissatisfied with their work today. He lays out a passionate argument about why the way society thinks about work is broken. And he has some ideas about what we can do differently to fix our approach to work and the workplace. Additional resources: Learn more about Barry Schwartz and his books Why We Work and The Paradox of Choice as well as others https://www.ted.com/speakers/barry_schwartz Watch Barry Schwartz’s TED Talk on The Paradox of Choice: https://www.ted.com/talks/barry_schwartz_the_paradox_of_choice Read insights about how to design moments of joy at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Look around you. Is there anything nearby that makes you smile? Our guest today argues there is a distinct connection between our surroundings, our wellbeing and our mental health. She even suggests there is time we can find joy in our physical environment even if we’re not feeling happy. Ingrid Fetell Lee is the author of Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness, and the founder of the website The Aesthetics of Joy. She empowers people to find more joy in life and work through design. Her popular TED talk “Where Joy Hides and How to Find it” has been viewed more than 17 million times. During our conversation, Ingrid explains the difference between joy and happiness which includes why moments of joy are actually more attainable than you may think. She also helps us understand how even small changes to our workplace can make a significant difference in how we feel. Additional resources: - Learn more about Ingrid Fetell Lee’s research and books at https://aestheticsofjoy.com/ - Enroll: Design a Home You Love with Ingrid Fetell Lee https://shop.aestheticsofjoy.com/products/design-a-home-you-love - Ingrid Fetell Lee’s TED Talk: https://www.ted.com/talks/ingrid_fetell_lee_where_joy_hides_and_how_to_find_it - Read insights about how to design moments of joy at work www.steelcase.com/WBnew - Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Have you ever been in a job that just sucks the joy out of your work? On the flip side, have you had a job that leaves you feeling energized and full of life? Or more likely — it’s a mix. The concept of joy and work can feel like an oxymoron sometimes — but does it have to? Adding joy into work is more important than ever because research shows the lack of joy is literally making people sick. Scott Sonenshein co-wrote Joy at Work: Organizing Your Professional Life alongside organization queen Marie Kondo. You may remember her from her Netflix show Sparking Joy. Scott is a Professor of Management at Rice University. He also wrote Stretch: Unlock the Power of Less -and Achieve More Than You Ever Imagined. During our conversation, Scott helps us apply lessons around joy to our work such as how we need to purge things from our lives that don’t spark joy. He explains why we need to tap into intrinsic motivators instead of free snacks or ping-pong tables. And he shares why leaders play a critical role creating joy at work. Additional resources: Learn more about Scott’s research and books at https://www.scottsonenshein.com/ Read insights about how to create spaces to build community at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

More than 65% of people feel no sense of community at work — and that was before the pandemic. Christine Porath studied data from 20,000 employees and after discovering the lack of community, she set out to change it. Christine wrote “Mastering Community: The Surprising ways coming together moves us from surviving to thriving.” She also wrote "Mastering Civility”. She’s a frequent contributor to the Harvard Business Review, and has written for New York Times, Wall Street Journal and McKinsey Quarterly. She’s worked with organizations like Google, the United Nations, Microsoft, and Ford. Right now, she is a visiting professor at the University of North Carolina at Chapel Hill's Business School. She makes a compelling argument with data and powerful stories for creating community in the workplace. She has connected the concept of community to engagement, retention and whether someone feels like they are thriving in their job. She also shares how her work on civility led to her most recent research on community. And she gives us a sneak peek into what she’s exploring now that might be a book someday down the road. Additional resources: Learn more about Christine’s research and her books at http://www.christineporath.com/ Read insights about how to create spaces to build community at work www.steelcase.com/WBnew Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

The University of Glasgow is the fourth oldest university in the English speaking world. It opened in 1451 and parts of campus might remind you of Hogwarts in the Harry Potter movies. Yet, in many ways, it is leading the way in higher education. In 2014, the university became the first academic institution in Europe to divest from the fossil fuel industry. And its strategy to create more accessible and inclusive education is changing lives. So how is this university that’s more than 500 years old leading the way in higher learning? Moira Fischbacher-Smith is Vice Principal of Learning and Teaching at the University of Glasgow. Her focus is on transforming how learning happens. She’s been at the university since 1995 and took the vice principal role in 2019. She is also an LGBTQ+ champion at the university and she thinks really deeply about the impact higher education can make in people’s lives and in our global community.. She’s also pretty pragmatic and has some good advice for how to bring pedagogy, technology and the physical environment together to create really good learning experiences. Additional resources: Explore the University of Glasgow https://www.gla.ac.uk/ Read insights about how to create more inclusive learning spaces www.steelcase.com/WBLearning Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

Do you hate meetings? Those 30 or 60 minute blocks of time that chew up your day can be frustrating. Some companies have gone so far as to try eliminating meetings completely. But sometimes those meetings make a valuable impact on your work. So we’re asking: When do meetings do more harm than good? Benjamin Laker is a Professor of Leadership at Henley Business School and since the pandemic has led research around the effectiveness of meetings and meeting-free work days. Benjamin studies the societal impact of leadership and is the author of Too Proud to Lead and Closing the Service Gap. We talked to Benjamin about his research on meetings, the four-day work week and his ideas about how to reframe the way we think about the workplace when most meetings are now hybrid. Additional resources: Learn more about Benjamin Laker’s research at Henley Business School https://www.henley.ac.uk/people/professor-benjamin-laker Read Benjamin Laker’s articles in Forbes https://www.forbes.com/sites/benjaminlaker/?sh=69e287233352 Get Benjamin Laker’s most recent book Closing the Service Gap https://www.amazon.com/Closing-Service-Gap-customers-organisations/dp/1292444355 Read insights about how to create more inclusive workplaces www.steelcase.com/WBmagazine Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.

What does it mean when you buy a carbon neutral product? Sheri Hickok, CEO of Climate Impact Partners, helps us understand what makes something carbon neutral and, in the process, busts some myths about carbon offsets. She simplifies complicated concepts like how to measure carbon and why supporting projects that slow climate change is a necessary part of an organization’s overall carbon strategy. Sheri is a World Economic Forum Young Global Leader and joined Climate Impact Partners from GE Renewable Energy, where she was VP and CEO of the international onshore wind business. She brings lessons from the automotive industry and energy sector to her team’s work helping organizations around the world slow climate change and deliver social impact. We asked Sheri questions a lot of people are asking: Does this work really make a difference? Why should organizations support projects like this instead of going all in on reducing their own carbon emissions? Sheri shares how her team’s work fits into bigger picture efforts to drive global transformation to a low-carbon economy and address climate change. Additional resources: Learn more about Climate Impact Partners https://www.climateimpact.com/ Explore how Steelcase is supporting the wellbeing of people and the planet www.steelcase.com/people-planet Read insights about how to create more inclusive workplaces www.steelcase.com/WBmagazine Get the latest workplace design, insights and research: www.steelcase.com/subscribe Work Better podcast is hosted by Chris Congdon. Produced by Rebecca Charbauski. Creative art direction by Erin Ellison and Emily Cowdrey. Technical support by Mark Caswell and Jose Jimenez. Digital publishing by Areli Arellano and Jordan Marks. Editing and sound mixing by SoundPost Studios.