PODCAST · business
You Should Know
by WRKdefined
"You Should Know," a podcast delving into pivotal leadership challenges in the workplace. With broad topics, it engages anyone invested in the evolving world of work. Join us as we unravel workplace dynamics. Proudly brought to you by WRKdefined with hosts William Tincup and Ryan Leary.
Episodes
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Assessing Skills One at a Time Is Costing You Better Hires
Most hiring assessments break communication, empathy, active listening, and problem-solving into separate scores. The problem is that frontline employees don’t use those skills separately. They use them together during real conversations with customers. HiringBranch takes a different approach....
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AI Adoption Is the Wrong Metric: Measure Work Outcomes Instead with John Phillips ServiceNow
AI adoption should not be measured by how many employees use a tool. It should be measured by whether work gets completed faster, more simply, and with better outcomes. In this episode, John Phillips, Group Vice President of Employee Experience at ServiceNow, explains why employee experience...
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Why Fear-Based Leadership Fails: Building Trust in Remote Teams with Tony Jamous
Fear-based leadership rarely announces itself as fear. It shows up as control, surveillance, short-term decision-making, and the belief that people cannot be trusted unless someone is watching them. In this episode, the founder and Executive Chairman of Oyster explores why outdated leadership...
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The HR Compliance Risks Companies Keep Missing
HR compliance is harder because employers must navigate overlapping federal, state, city, and county rules while managing risks created by AI and remote work. Exposure often begins with basic processes companies assume are handled. In this episode, Jeremy Mancheski, Founder and CEO of OutSolve,...
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Where You Work Matters: What Workforce Data Reveals About Career Mobility with Matt Sigleman, Burning Glass and Rajiv Chandrasekaran, the Emes Project
Where You Work Matters: What Workforce Data Reveals About Career Mobility Where you work shapes how far your career goes. Real workforce data exposes which employer practices create mobility, retention, and real opportunity — and which ones don't. William Tincup explores how workforce analytics...
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AI Interviews + Skills Validation: Better Together for High-Volume Hiring
AI interviewers can engage every applicant at speed, but they cannot prove job readiness on their own. High-volume hiring works better when automated interviews are paired with job-specific skills assessments. In this episode, Stéphane Rivard, CEO and Co-Founder of HiringBranch, and Prem Kumar,...
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How isolved and Remote Are Opening Global Hiring to SMBs with Barry Gauch, isolved and Pim Altena, Remote
Global Hiring Just Got Real for SMBs: How isolved and Remote Are Making It Work Global hiring used to mean local entities, legal headaches, and a stack of disconnected systems. Not anymore. isolved and Remote are partnering to bring enterprise-grade international hiring to small and midsized...
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Mastering Global Communication: How to Communicate with Clarity, Confidence, and Impact
Strong communication isn't about using bigger words or speaking perfect English. It's about making ideas clear, building trust, and creating connections across cultures. In a world where teams span countries and time zones, the ability to communicate with confidence and clarity has become one of...
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Assessments Are Dead. Skills Intelligence Is Taking Their Place
Most employees hear the word “assessment” and immediately think of being judged. Kian Katanforoosh thinks that mindset is outdated. The future isn’t about screening people out. It’s about measuring skills, accelerating learning, and helping people prove what they can actually do. The biggest...
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You’re More Than Your Job Title. So Why Are You Building Your Career Around One?
Most people spend years trying to find the perfect career fit. Sarabeth Bickerton thinks that’s the wrong goal. The real problem isn’t fit. It’s belonging. People don’t want to be squeezed into someone else’s box. They want to be seen, known, and valued for who they actually are. The workforce is...
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AI Isn’t Coming for HR. Bad HR Is Already Dead.
Only 6% of businesses in Ireland have deployed AI at scale. That’s the wake-up call. This conversation cuts through the AI cosplay and gets real about skills-based hiring, HR transformation, employee trust, governance, automation, and what happens when agents start doing half the work faster than...
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Why “Culture Fit” Filters Out Great Talent | Carlton Gates Tells Us Why
Most companies say they hire for skill. Carlton Gates says that’s nonsense. From AI screening tools to culture-fit traps, this episode breaks down why recruiting is still more gut instinct than science.Only 10 candidates get reviewed out of 1,000 applicants. AI is filtering your future before a...
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Most Companies Don’t Have an Innovation Problem | They have a fear problem nobody wants to admit
Most companies say they want innovation. Then they build rooms where people are punished for thinking differently. Creativity isn’t rare. Suppressing it is. Josh Linkner connects innovation, leadership, psychology, and business through one brutal truth: most people stop sharing bold ideas because...
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HR Isn’t Burned Out. It’s Being Rewritten in Real Time.
The AI shift isn’t coming. It already hit payroll, hiring, benefits, and every broken HR process companies ignored for years. Most teams still think they have time. They don’t. 85% of companies say they’re adapting. Most are just playing with ChatGPT while the talent market, employee…
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AI Broke Hiring. Now You’re Drowning in Your Own Applicants
You made it easy to apply. Now you’re buried. Bots, bad fits, fake signals. That’s the game. Recruiting, AI hiring, applicant volume, skills gap, and signal vs noise are colliding hard and most teams aren’t ready. In this episode… you’ll hear what AI is actually fixing, what it’s making worse…
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The Hidden Benefits of Job Hopping: What HR Needs to Know
What if the candidate with the “messy” résumé is actually the one who ramps fastest? Rebecca Kehoe from Cornell University breaks down what HR gets wrong about job hopping, why onboarding matters more than most teams realize, and how performance, culture fit, and career transitions are more...
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The New Rules of HR Tech Funding: Inside ADP Ventures with Oz Khan
In this episode, Oz Khan (Head of ADP Ventures) joins William Tincup and Ryan Leary to discuss the shifting landscape of HR Tech investing. Learn why the Series A definition has changed, how AI-native startups are disrupting traditional SaaS models, and the strategic logic behind Build vs. Buy...
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How Internal Mobility Really Works: Insights from Cornell ILR’s JR Keller
Internal mobility is one of the most misunderstood dynamics in modern organizations. JR Keller brings the empirical lens that most leaders never get. His research at Cornell University’s ILR School unpacks how hiring decisions are made, how managers balance team performance with talent…
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AI Recruiting: Why Findem + Getro Changes Talent Intelligence
Is your AI recruiting strategy actually working, or just scaling bad data? In this episode of WRKdefined, William Tincup and Ryan Leary sit down with Hari Kolam (Findem) and Maveric (Getro) to break down their landmark acquisition and what it means for the Future of Talent Acquisition. The Death…
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What AI Adoption at ADP Reveals About Employee Experience and Trust with Naomi Lariviere Chief Product Officer, VP Product Management ADP
AI is moving quickly from experimentation to everyday use inside large organizations, especially when it comes to employee experience. Adoption alone is no longer the headline. What matters is whether people trust the technology, understand how it is being used, and can see real outcomes tied to...
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How Recruiters and Hiring Managers are Rethinking Quality, Collaboration, and Technology with Indeed
Hiring teams are surrounded by AI tools, but many still aren’t sure what’s actually helping and what’s just noise. The real tension right now isn’t whether AI belongs in hiring. It’s how it gets used, who understands it, and whether it’s improving outcomes or just increasing volume. In this...
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Indeed’s AI Strategy: Rebuilding the Broken Job Search (WRKdefined)
Why does the job search feel broken, and can AI actually fix it? In this episode of WRKdefined, William Tincup and Ryan Leary sit down with David Lane, VP of Product Management at Indeed, to pull back the curtain on how the world’s largest job site is using AI to fight "hiring anxiety" and...
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Project Equinox: How Plum Helped a Health System Rethink Talent From the Ground Up
In this episode we talk about skills, healthcare talent, community hiring, psychometrics, and workforce equity. A major health system needed a new way to hire in a Chicago neighborhood where life expectancy was thirty years below the national average. Instead of waiting for candidates to come to...
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How ABM Industries Uses AI To Support 100,000 Frontline Workers
In this episode we talk about frontline work, safety, AI agents, employee experience, and the tech strategy behind keeping 100,000 workers informed, supported, and confident on the job. Trilok Manchanila from ABM breaks down how AI is changing everything from PTO visibility to multilingual…
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Inside Oracle’s New Career Coach: How AI Is Rewriting Recruiting
In this episode we talk about generative AI, talent acquisition, candidate experience, workflow design, and how Oracle is pushing recruiting into the next era. Nagaraj Nadendala, SVP/GM Product Development breaks down the thinking behind Career Coach, why the industry needed a reset, and what it...
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Why AI Is Changing HR Faster Than Anyone Expected
In this episode we talk about HR tech, automation, employee experience, sentiment, and workflow design. We sat down with Hubert from Quest Diagnostics live at Oracle AI World and got into the guts of what 56,000 employees really need from HR systems today. This one hits everything from AI-powered...
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No Real-Time Org Chart? Then You Don’t Actually Care About Winning
Most companies walk into annual planning blind. They’re scrambling through spreadsheets, missing critical skill signals, and making high-impact decisions without a clear view of their own organization. The result is predictable: reorgs fail, plans stall, and HR gets blamed for problems that start...
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From Data Flow to Talent Flow: How AI Is Rewriting Work
AI is shifting from assistant to operator. Which means the future of work is less about tasks and more about flow. Talent flow. Data flow. Decision flow. We sit down with Steve O’Brien to unpack what happens when intelligence becomes active in the workplace, and why the next evolution of…
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Employee Experience vs. Happiness: What Leaders Need to Know Post-COVID
What does it really mean to create a brilliant employee experience? We sit down with Kalifa Oliver, executive advisor and author of I Think I Love My Job, to unpack how organizations can move beyond perks and buzzwords to deliver what employees actually need. In this episode we talk about the...
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Burnout, Bias, and Broken Trust: Employ's 2025 Jobseeker Nation Report
Job seekers aren’t playing games in 2025. Between AI, inflation, and ghosted applications, candidates are demanding better. We sat down with Stephanie Manzelli to unpack the latest Job Seeker Nation Report and why it’s more than just stats—it’s a warning sign. From broken trust to burnout, this...
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Is HR Dead Weight or Your Secret Weapon? Lila Nazef from Neocase on Leadership, and Why Onboarding Is Broken
Long COVID might not be top of mind for execs, but its lingering effects tell us everything we need to know about experience in your organization. In this episode we speak with Lila Nazef, VP of Sales and Marketing at Neocase on why HR still isn’t working, how onboarding sets the tone for...
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Skills vs. Potential: What Really Matters When Hiring with Randi Seran, VP of People, workrise
How do you spot and support high-potential talent before they burn out or walk out? Randi Seran, VP of People at workrise talks about the often-missed signals of employee appreciation, why recognition isn't one-size-fits-all, and how resilience is quietly replacing potential as the new hiring...
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Why Gen Z Thinks Your Feedback Sucks (and Boomers Are Still Confused)
Think Gen Z is lazy? Boomers are outdated? Millennials are just avocado toast addicts? Megan Grace joins the mic to demolish generational clichés and decode what actually matters in workplace culture. We dive into the mindset gaps that spark friction, miscommunication, and eye-rolls across...
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Why Your Hiring Practices Are Costing You Top Talent with Heidi Barnett
Heidi helps organizations turn stagnant hiring funnels into dynamic talent pipelines. Get the lowdown on why outdated hiring processes are costing you talent, how integrating Applicant Pro and iSolve can turbocharge your workflow, and why internal mobility is the retention game‑changer. We dig…
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The 2025 Job Market Playbook: What Job Seekers Really Want
Career services aren’t what they used to be—and that’s a good thing. What do today’s candidates actually care about? From sales to veterinary medicine, the 2025 jobs report reveals what’s hot, what’s missing, and what employers need to fix in their hiring process. Spoiler: it starts with your job...
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Return-to-Office Is Failing - Here’s What HR Isn’t Saying...
People-first strategies are hitting roadblocks in most orgs — and the numbers prove it. HR leaders like Luck Dookchitra, VP of People & Culture at Leapsome, are on the front lines, navigating complex expectations from all sides while championing flexibility, inclusion, and a purpose behind…
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Why Oracle’s AI Play Could Make or Break the Future of HR
Can HR really trust AI? We dig into the ethics, automation, and future of HR tech with Oracle's Yvette Cameron. Spoiler: it’s moving fast, and you better keep up. AI is transforming HR at lightning speed—but trust, ethics, and data security still keep leaders up at night. I sat down with Yvette...
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🔥Daxtra Just Made the Biggest AI Recruitment Play of the Year—Here’s Why It Matters
Recruiters are buried in applications when they should be connecting with talent—and Daxtra is here to change that. Don Tomlinson, CTO of Daxtra, joins You Should Know to reveal how their latest AI-powered tool, Talent Flow, is reshaping recruitment. This isn’t just automation—it’s next-level...
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How Employ's Pillar Power Move is Redefining HR Tech
Employ's CEO, Steve Cox, unpacks the strategy and vision behind the acquisition of Pillar, highlighting how it’s set to transform HR tech through AI-driven integrations and improved workflow efficiency. He discusses the importance of customer engagement, transparency, and future growth plans,...
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Yes And: How Improv Principles Can 10X Your Leadership and Business
In this episode, we explore how improv techniques can reshape business dynamics, boost creativity, and enhance leadership. Neil Mullarkey unpacks the power of listening, the 'yes and' mindset, and the importance of trust in building collaborative teams. The conversation dives into overcoming...
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Redefining Financial Wellness: The Acquisition Shaping DEI and Employee Wellbeing
Financial wellness isn’t just a buzzword—it’s the future of work. Liz Davidson, CEO of Financial Finesse, and Yemi Rose, founder of OfColor, join forces to unpack the game-changing acquisition that’s reshaping financial wellness for employees of color. They dive into the cultural nuances,...
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Building Trust and Leadership Through Hybrid Work with Anthony Abbatiello, PwC
The inaugural Workforce Radar Report unpacks hybrid work, leadership, and HR technology. We explore employee engagement, transparent communication, and the strategic use of generative AI in workforce management. Trust, purpose, and rapid tech changes define the future of work, and leaders must...
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Loud Loyalty: The Manager’s Role in Building Trust and Engagement, Stacey Messier, GM of CIC New England
Stacey Messier, GM of CIC New England, explores how workplace loyalty has evolved in the post-pandemic world. From meaningful conversations to high communication and transparency, Stacey explains the tools leaders can use to create loud loyalty. The discussion highlights the role of managers in...
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The Impact of Ambition on Burnout with Julia Arndt of Peak Performance
Burnout isn’t just a buzzword—it's a growing epidemic, especially for ambitious professionals. I’m digging into it with Julia Arndt, unpacking practical, no-nonsense ways to prevent burnout. We cover the mental health impact of pandemic work shifts, plus why stress management is key for long-term...
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Are Leaders Born or Made? The Role of Curiosity in Leadership
Neuroleadership redefines what it takes to be an effective leader, emphasizing self-awareness, motivation, and the power of curiosity as essential tools for growth. Leaders aren’t simply born; they’re crafted through intention, practice, and the discipline to break old habits. Aligning personal...
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The Rise of Gig Work: Skills-Based Hiring, Challenges, and the Future of the Workforce w/ Art Knapp, CEO of HireGenics
Summary: Gig work is transforming traditional career paths, with 30-40% of clients now relying on gig workers driven by flexibility, COVID-19’s impact, and evolving workforce priorities. Art Knapp, CEO of Hierogenics, unpacks the MSP industry’s need for higher-quality services, cultural…
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Why Employers Need to Care About Their Employees’ Financial Health
We tackle the hidden cost of ignoring employees' financial health, from the shift away from pensions to the rising pressure on individuals to manage their 401(k)s. We break down the evolving employer-employee relationship, the role of financial literacy, and why employers should care about their...
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How Gen Z is Redefining Work: Challenges, Values, and the Future Workforce
Gen Z has reshaped the recruiting game, challenging employers to rethink their strategies. With the pandemic as a catalyst, this generation values work-life balance and social responsibility. Recruiters must align job roles with these evolving expectations to attract and retain Gen Z talent in...
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The Alchemy of Talent: Leading Teams to Peak Performance with Vijay Pendakur
In this conversation, we dive deep with Vijay Pendakur on what makes high-performing teams truly excel. We unpack the role of trust, belonging, and connection, emphasizing why resilience and non-cognitive factors matter more than traditional metrics. Pendakur shows us how leadership models must...
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Empowering Recruiters with Data-Driven Decision-Making & AI
Data and analytics have become game-changers for recruiters, providing actionable insights that transform hiring strategies and improve decision-making. Dara Brenner shares how AI, data hygiene, and intuitive systems can enhance workflows, automate mundane tasks, and elevate the quality of hire,...
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ABOUT THIS SHOW
"You Should Know," a podcast delving into pivotal leadership challenges in the workplace. With broad topics, it engages anyone invested in the evolving world of work. Join us as we unravel workplace dynamics. Proudly brought to you by WRKdefined with hosts William Tincup and Ryan Leary.
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WRKdefined
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You Should Know currently has 82 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
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"You Should Know," a podcast delving into pivotal leadership challenges in the workplace. With broad topics, it engages anyone invested in the evolving world of work. Join us as we unravel workplace dynamics. Proudly brought to you by WRKdefined with hosts William Tincup and Ryan Leary.
How often does You Should Know release new episodes?
You Should Know has 82 episodes. Check the episode list to see recent publication dates and frequency.
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You can listen to You Should Know on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts You Should Know?
You Should Know is created and hosted by WRKdefined.
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