All Episodes
ASOA EyeTalks Radio — 89 episodes
Dry Eye Rescue Program Implementation with Patti Barkey & Ryan Grant
How to Give Your Staff Superpowers with Patient Self-Service
The Changing Reimbursement Landscape for Retina Practices and How to Keep Up
How to Know If You Are a P.O.W.E.R.F.U.L. Leader
Mentoring And Today's Marketplace
Perspective—Ain't Raining? We Ain't Training
Quiet Quitting—Is It Happening? What Should You Do About It?
Administrator-Physician Relationship, Episode 9: Leadership
Administrator-Physician Relationship, Episode 8: Boundaries
Administrator-Physician Relationship, Episode 7: Reality
Administrator-Physician Relationship, Episode 6: Humor
Administrator-Physician Relationship, Episode 5: Complimentary Work Ethic
Administrator-Physician Relationship, Episode 4: Common Vision
Administrator-Physician Relationship, Episode 3: Respect
Administrator-Physician Relationship, Episode 2: Communication
Administrator-Physician Relationship, Episode 1: Introduction
Hybrid Telemedicine Visits Here to Stay
Preventing Broken Business Relationships
How to Maximize Your Optical Revenue
Litigation: A (Mostly) Avoidable Nightmare
Dry Eye in Practice…..Gotta Squeeze a Few Lemons to Make Lemonade
Tips to Increase Engagement and Connections with Your Patients
A Checklist for Work-From-Home Employees
Q&A: How to Market Your Eye Care Practice
Sandpaper and Grit—A Management Metaphor
Dry Eye…Friend or Foe & How to Turn Lemons into Lemonade
Rising Above—Strategic Leadership During Crisis
Stick to the KISS Principle for ASC Compliance
Using Data to Prove Your Point—Effective Use of Data with Providers and Staff
Understanding the payer landscape for DURYSTA® (bimatoprost intracameral implant)
Market Access and Reimbursement Support—Product-Specific Solutions
Technician Training By Zoom?
The Benefits of Developing a Triage Department— How to Re-Focus on Patient Care
Building a Patient-Centered Culture
Best Practices for Loss Prevention in the Dispensary
Does Your Practice Need a Partial Retirement Plan?
How "Friction" Created Amazon… and How Reducing it Can Save Your Practice!
Every Mushroom is Edible Once—7 Steps for Recovering from a Mistake
Critical Aspects to Consider for DURYSTA™ (bimatoprost intracameral implant) Billing and Reimbursement
Surviving the Nursing Shortage–What We Can Learn from Hospitals
Q&A: Patient Flow, with Jane Shuman and Myra Cherchio
Six Simple Steps to Improve Your Income Statement
Technician Training in the Small Practice—5 Tips
Q&A: Avoiding Burnout and Creating Personal and Professional Satisfaction with Sondra Hoffman
Informed Consent in Your ASC
Q&A: Using CareCredit as a Business Tool, Not Just Patient Financing
6 Steps for Kickstarting Your Optometric Referral Network
Q&A: Optical Operations
A Guiding Star Is Born— How Adopting a New Approach to Feedback Transformed Our Practice Culture
Ready, Set, Know—How We Increased Conversion Rates by Empowering Our Patients
Q & A Interview – How to Become a COE
Practicing Intrapreneurship in Your Organization
Training Employees to Create Exceptional Patient Experiences—5 Tips
The Best Lens "Recipe" for Dispensary Success— Fewer Ingredients in the Right Portions
Making a Difficult Journey a Little Easier
Wearable Technology — Don't Let Smart Technology Outsmart You
When Managers Disagree
Q & A Interview – Operation Sight
Taming the Torment…Gaining Improved Cooperation with the Most Difficult Staff and Physicians
Recruiting Strategies for Ophthalmology—Where to Search for New Physicians
ASCs: The Never-Ending Quest for Quality
Pity the Woodpecker— Making Meetings Productive
Training Technicians to Be Critical Thinkers
Developing Your Mid-Level Managers
We All Scream for… Exemplary Customer Service
Documenting Eye Codes–Just How Compliant Are You?
Getting Things Done in the Busy and Changing World of Health Care!
What NOT TO DO When Hiring a New Provider
Top 10 Interpersonal Skills for Practice Administrators
The Leadership Dyad: Administrator and Managing Partner
10 Steps for Streamlining the Appeals Process
HR: Onboarding New Employees
Compliance Success: Doing the Right Thing and Doing Things Right
Advancing Your Superhero Powers: The Genius of Inquiry
Assessing Your Risk for an Audit
Attracting All-Star Employees to Your Practice
MACRA and MIPS in 2018
HR: Handling Workplace Conflict and Employee Complaints
Gaining Support as a New Manager
When You're the New Kid in Town, Advice "Dear Abby" Style
Human Resources: Avoiding the Pitfalls of Disciplining Employees
Benchmarking with ASOAnalytics
Benchmarking for Better Business Decisions
Productivity: Prioritizing Paperwork, Staff and Critical Functions
Middle-Management: Dealing with Difficult Decisions
MACRA: Understanding MIPS Categories and Your Composite Score
HR: Best Practices for Employee Evaluations
HR: Flawless Hiring—Getting the Right People on the Bus
MACRA: What Is It and Why Should I Care?