All Episodes

CELab - Ep 189 - Stop Throwing Content at the Problem: Talya Reynolds on Contextual, Data-Driven Product Education

CELab - Ep 188 - Customer Education Doesn’t Have a Confidence Problem - It Has a Visibility Problem: Irana Wasti of Thought Industries

CELab - Ep 187 - Customer Education Comes First: How Anna-Lena Kress Flipped the Content Flow at quantilope

CELab - Ep 186 - Build Once, Distribute Many: Stop Making Your Customers Come to You

CELab - Ep 185 - The Four Faces of AI Resistance: Eve Kedar on Why Customer Education Should Own the AI Rollout

CELab - Ep 184 - Your Biggest AI Problem Isn’t Skills - It’s Belief: Customer Education in the Age of AI

CELab - Ep 183 - Your Product Isn’t Too Complex for AI: Georg Gottschalk on ERP, Partners, and Learning at Scale

Stop Hiring SMEs as Trainers: How Optro Scales Live Training That Actually Protects Revenue

CELab - Ep 181 - Kelly Mullaney - From “Team of One” to 10x Impact: How AI Is Rewiring Customer Education

CELab - Ep 180 - Lila Krutel - How MCP + AI Are Shifting Power Back to Customer Education Leaders

CELab - Ep 179 - How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One

CELab - Ep 179 - How Jess Katz Built an AI‑Powered Customer Education Org as a Team of One

CELab - Ep 178 - From Order Taker to Trusted Consultant: How Action Mapping & Brainstorm Transformed Customer Education at Quickbase

CELab - Ep 177 - How Kevin Lee Turned “Scrappy” Video into a Scaled Customer Education Engine

CELab - Ep 176 - Uplimit - From Hype to Outcomes — AI Enablement That Actually Changes Behavior

CELab Ep 175 - From Click-Paths to Conversations: Roberto Aiello on AI, Localization, and Customer Education

CELab - Ep 174 - From Course Library to Learning OS: LearnWorlds and the Future of Customer Education

CELab - Ep 173 - From Helldivers 2 to St. Vincent: Surprising Lessons for Customer Education Leaders

CELab - Ep 172 - Bessie Weiss - From PLG Darling to Enterprise Powerhouse: How Webflow Scales Customer Education

CELab - Ep 171 - Building an Operating System for Execution: Sean Reay on the Future of Enablement & CX

CELab - Ep 170 -AI in Customer Education: Scaling Success with LearnExperts & Sarah Sedgman

CELab – Ep 169 – Customer Education and Education Services – The Future of Learning in B2B SaaS – Part 2

CELab - Ep 168 - Customer Education and Education Services - The Future of Learning in B2B SaaS - Part 1

CELab - Ep 167 - Dan Braithwaite - ILT Reborn! How Mediaocean Builds Engagement & Community in Customer Education through Live Engagement

CELab - Ep 166 - From Academia to AI: Building Scalable Partner Programs with April Trask

CELab - Ep 165 - Clea Mahoney - How to Launch a Customer Education LMS in 55 Days: Lessons from Rewst’s Rapid Rollout

CELab - Ep 164 - Skilljar by Gainsight - Part 1

CELab - Episode 163 - The Great Naming Debate

CELab - Episode 162 - AI, Automation, and the Future of Customer Education: Breaking Down Silos with Eric Mistry

CELab - Episode 161 - From Frustration to Innovation: Transforming Customer Education with Parta

CELab - Ep 160 - Randon Ruggles and The Secret to Customer Education Success: Short-Form Video, Data, and Team Synergy

CELab - Ep 159 - Pulse 2025 Customer Education Recap: AI, Scaling, and Digital Success

CELab - Ep 158 - Jeremy Davis at Cloudshare - Virtual Labs: The Game-Changer in Customer Education Technology

CELab - Ep 157 - Alex Levin - AI Agents: Reimagining Customer Interactions

CELab - Ep 156 - Kevin Dunn - Harnessing AI & Operating Models for Scalable Customer Education

Episode 155 - Todd Kirk @ Brainstorm - "The Two-Hump Problem"

Episode 154 - From CSM Overload to Scaled Digital Success: How Bionic Advertising Systems Built a Game-Changing Customer Academy in Months

Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

Episode 152 - NetExam - Beyond Customer Training: Demystifying Channel Partner Education

CELab - Ep 151 - Elli Neeld - Building AI Chatbots for CX

CELab - Ep 150 - Celebrating 150 Episodes - Reflections on our Journey in Customer Education

CELab - Ep 149 - Julie Cochrane - Balancing Instructor-Led Delivery Costs with Customer Value: A Pricing Playbook

Ep 148 - Roasting the Robot CELabs Live Commentary on AI-Generated Content

CELab Ep 147 - CELab 2024 Wrapped - Part 2

CELab Ep 146 - CELab 2024 Wrapped

CELab Ep 145 - Craig Hewitt - The Future of Podcasting and Customer Growth

CELab Ep 144 - Cultivating a Culture of Learning: Trimble's Innovative Approach to Customer Education

CELab Ep 143 - Neel Balar - Clueso - Revolutionizing Customer Education with AI-Powered Video Creation

CELab - Ep 142 - Samantha Murray - Boomeranging Back into Customer Ed

CELab - Ep 141 - Rethinking Customer Education Strategy: The Power of Active Listening

CELab - Ep 140 - Dan Ennis - Bridging the Gap - Collaboration Between Digital Customer Success and Customer Education

CELab - Ep 139 - Melissa Kruminas @ Docebo - Building Value-Led / Product-Supported Customer Education

CELab - Ep 138 - Michele Wiedemer - The Learner-Centered Design Model - Part 2

Ep 137 – Michele Wiedemer - The Learner-Centered Design Model - Part 1

Ep 136 - Mini - Who's Going To Arrest Me When I Get My Certification Program Wrong?

Ep 135 - Lila Meyer - From Vanity Metrics to ROI: How Gainsight is Connecting Education to Business Impact

Ep 134 - Geoffrey Moore - Crossing the Chasm with Customer Education

Episode 133 - Zoe Ludwig on Driving Brand Advocacy and Product Led Growth through Education

Episode 132 - Intellum - Forrester Report - Driving Business Success Through Customer Education

Episode 131 - Mark Kilens - Education is a Fundamental Pillar of your Go-to-Market

Episode 130 - Katie Felton on Education Pricing and Packaging

Episode 129 - Mindy Barenblat - So Much Joy in Pricing

Episode 128 - Emily Brogan - Customer First Thinking

Ep 127 - Brian Oblinger - Community and Customer Education are Better Together

Episode 126 - Jesse Evans - Collaborating with Product Teams and Getting Buy-In

CELab - Ep 125 - Julie Dirksen - Designing Learning for Behavior Change

Episode 124 - Sharon Castillo - Why Good Accessibility is Good Customer Education

Episode 123 - CLOWN LAB

Episode 122 - 2023 Wrap-Up and 2024 Predictions

Episode 121 - Customer Education Report Season 2023

Episode 120 - Barry Kelly - Thought Industries - The Headless LMS and the Future of Learning

Ep 119 - Alessio Artuffo - Docebo and AI-Powered Customer Education

CELab - Ep 118 - Sourabh Bajaj - AI and Customer Education

Ep 117 - Strigo and the Next Generation of Virtual Instructor Led Training

Ep 116 - Treion Muller - The Rise of the Mutant Learner

Ep 115 - Shellie Grieve - Cohort Learning in Customer Education

Ep 114 - Alessandra Marinetti - Change Management and its Role in Customer Education

Ep 113 - Caitlin Wood - Scale Success and the Role of Education

Ep 112 - Nick Mehta and Steve Cornwell - Digital Customer Education

Episode 111 - Instructional Design 101 - Mayer's 12 Principles

Episode 110 - Navigating the Learning Management Systems Marketplace

Episode 109 - TechSmith and Project-Based Learning

Episode 108 - Stephanie Pellegrino - Landing a Job in Customer Education - Part 2

Episode 107 - Landing a Job in Customer Education - Part 1 - with Stephanie Pellegrino

Episode 106 - Aaron Morin @ Thinkific - Education from Hustle Culture to Customer Success

Episode 105 - Gamification and Gamified Learning with Intellum

Episode 104 - Customer Education and Advocacy with Docebo

Episode 103 - Videate - Automated Video Production with AI

Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business

Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2

Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1

Episode 99 - Lisa Rothrauff - Building Resilient Customer Education Teams in Times of Change

Episode 98 - Tiffany Taylor - The Overlap between Customer Success and Customer Education

Episode 97 - Customer Education 1997 - Part 3

Episode 96 -Customer Education 1997 – Part 2

Episode 95 -Customer Education 1997 - Part 1

Episode 94 - Customer Education 1984 - Part 2

Episode 93 - 2023 Customer Education Predictions

Episode 92 - Customer Education 2022 Wrap-Up

Episode 91 - Customer Education 1984 (Part 1)