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Colony Confidential Podcast — 216 episodes · page 1 of 3

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Title
1

We're from Flatbush Brooklyn

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2

Beyond Basic Training: Building a Customer Service Team that Rocks
3

Level Up Your Phone Calls Again: AOPC 2.0 with Grit PPO's Margaret Garcia

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4

Unlocking AI Secrets: Your Essential Guide to Pest Control Success

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5

Catching up with the Sheehans

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6

Pest World 2023 Pre Game

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7

Boosting Pest Control Efficiency: Your Key Starting Point

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8

Navigating Chat GPT and Artificial Intelligence for Pest Control

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9

Beyond the Buzz. The Impact of A.I. on Pest Control

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10

Productivity Hacks for PMP's with GPS Trackit

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11

The one thing you must do to make sure your business survives this year

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12

Year End prep for Business

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13

Finding your way out of burnout and exhaustion - Tools to help you move ahead with Larry Shaffer

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14

Turning Adversity into Advantage - how inflation and recession concerns are affecting the home service industry

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15

Pest World 2022 Recap

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16

Operational Basics - Fleet Management

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17

Telephone Basics for the Service Industry

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18

Back to Basics Family Business

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19

Tech talk with Jeff King
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Knowing the Challenges is half of the Battle

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21

Meet the PMP - Jeff White

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22

Integrated Pest Management 101

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23

Ask the Experts Q & A with Insperity

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24

Meet the PMP - Family edition

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25

Listener Q&A - Ask the Experts with Insperity

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26

Customer Service 2022

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27

Upgrade your Customer Service

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28

Meet the PMP Bonus

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29

Meet the PMP

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30

Vaccine Mandates - How will this affect your business Operations?

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31

Financial Outlook in Pest Control

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32

Stay safe from Ticks

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33

Leadership Styles and Skills

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34

Leadership in Transition with Insperity

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35

Upgrading Pest Control with Dr. Dini Miller

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36

Dr. Dini Miller is in the House
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Rise ahead of the competition in online search

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38

What Small Business needs to Stand Out

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39

Business Insurance for Home Services

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40

What's the Liability?

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41

Our first quarter wrap - up

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42

More Leadership Development

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43

Leadership Development

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44

Meet the PMP with David Marshall

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45

Leadership from the Start

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46

Pest Control Spring Forecast

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47

Networking Skills for Business Now

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48

Pest Control Fun and Knowledge

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49

Another Round of Q&A

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50

Pest Control Q&A

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51

Employee Engagement Tools and Tactics

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52

Teamwork in 2021 takes some extra work.

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53

Ed & Joe answer your strange pest control questions

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54

The Scorpion King Returns

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55

Ed and Joe talk about scorpions

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56

Catching Up with the Sheehans

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57

New Rules for Customer Service in 2021

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58

How to convert social proof into sales

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59

Boost your Business with Reviews

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60

Selling Pest Control

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61

Ed and Joe Sheehan Talk about everything but Pest Control

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62

Finance Talk with the Fellas

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63

Q&A with Paul Giannamore from The Potomac Group

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64

The Business of Pest Control with Paul Giannamore

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65

Talking Business with Paul Giannamore

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66

Home Services and Residential Program Q&A

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67

The Family Business

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68

Essentials for Success in your Residential Program

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69

Selling Residential Pest Control

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70

More Residential Business Talk

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71

Building your Residential Pest Control Plan

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72

Keys to Success in the Residential Market

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73

Nail it and Scale it

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74

Home Service Business Advice

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75

Meet the PMP

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76

Pest Management Pro Talk

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77

NPMA Pest World 2020 Q&A

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78

The Lowdown on NPMA Virtual Pest World

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79

Women in Pest Management

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80

Meet the PMP

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81

Us vs. Them

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82

Upcoming Industry Events 2020

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83

Catching up from the Hamptons

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84

Meet Ed and Joe Sheehan
85

New Rules for Managing your Human Resources

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86

Reopening New York City

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87

Reopening New York City

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88

Disinfecting Services - What you must know

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89

Business Sense

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90

The Latest Check - In

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91

Look Sharp - A PMP and a Gentleman

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92

Adding Disinfecting Services

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93

What Now? Paul Giannamore's Financial Outlook

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94

Another week of coping strategies for the Pest Control Industry

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95

Checking in with Ed and Joe

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96

Coronavirus has come to town - Now What?!

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97

Customer Service 2020

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98

The Pied Piper is Back

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99

Rat race to the bank

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100

Customer Service for Home Services

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