All Episodes
CX Therapy - Let's talk customer experience! — 186 episodes · page 2 of 2
CX Therapy - Episode 86 - Is it a good idea to recreate an offline experience, online?
CX Therapy - Episode 85 - They may be uber-popular, yet there are still ways to improve CX
CX Therapy - Episode 84 - Engaging to avoid churn, when is it too late?
CX Therapy - Episode 83 - Major Max to Ground Control, is my connection right?
CX Therapy - Episode 82 - Own your mistakes!
CX Therapy - Episode 81 - Killing me softly with this form
CX Therapy - Episode 80 - It's too short!
CX Therapy - Episode 79 - Urban Myth: Is There Someone Listening?
CX Therapy - Episode 78 - Keeping in touch with your customers
CX Therapy - Episode 77 - Is the CX good when mistakes work in your favor?
CX Therapy - Episode 76 - Has the pandemic impacted service or expectations?
CX Therapy - Episode 75 - That would never happen to a vegetarian
CX Therapy - Episode 74 - Does it qualify for CX when you're neither customer nor prospect?
CX Therapy - Episode 73 - The Great Resignation of Grocery Bagging
CX Therapy - Episode 72 - Is it worth investing in an app?
CX Therapy - Episode 71 - When processes create a lose / lose situation
CX Therapy - Episode 70 - Banking 101, CX for dummies
CX Therapy - Episode 69 - Don't release something you haven't tested yet!
CX Therapy - Episode 68 - Automation Going Wrong
CX Therapy - Episode 67 - The power of empathy
CX Therapy - Episode 66 - Is there a delivery curse?
CX Therapy - Episode 65 - Lucky I'm in love with my Telco
CX Therapy - Episode 64 - Is fraud part of the experience?
CX Therapy - Episode 63 - Customers also have a duty, don't they?
CX Therapy - Episode 62 - Twice the order, half the experience
CX Therapy - Episode 61 - Proximity isn't everything
CX Therapy - Episode 60 - Not my customer, not my problem
CX Therapy - Episode 59 - When the Wifi comes back
CX Therapy - Episode 58 - The endless travel story
CX Therapy - Episode 57 - (Hopefully) getting closure on some 2021 stories
CX Therapy - Episode 56 - Hidden Fees & Lack of Transparency
CX Therapy - Episode 55 - Ticket Trouble
CX Therapy - Episode 54 - Good food, better service
CX Therapy - Episode 53 - Of Doctors, Insurance, & possible Malfeasance
CX Therapy - Episode 52 - Wrapping 2021 - A Year on the CX Therapy Couch
CX Therapy - Episode 51 - Why the Behemoth always wins
CX Therapy - Episode 50 - Closure is better than nothing
CX Therapy - Episode 49 - It's Perfect, but I don't have it
CX Therapy - Episode 48 - It's so Safe you can't even Use it
CX Therapy - Episode 47 - Of Life, Death, and Customer Service
CX Therapy - Episode 46 - Slow Fix on the Fast Track
CX Therapy - Episode 45 - An Experience Worth Crying For
CX Therapy - Episode 44 - The French Experience Hangover
CX Therapy - Episode 43 - Going the extra mile, without a car
CX Therapy - Episode 42 - App-roximate order
CX Therapy - Episode 41 - Don't you miss that appointment from the past!
CX Therapy - Episode 40 - Connecting in the cab
CX Therapy - Episode 39 - The best leaking roof experience ever
CX Therapy - Episode 38 - Why exactly did I buy this insurance?
CX Therapy - Episode 37 - Good service or Bribery?
CX Therapy - Episode 36 - Never cross a nerd
CX Therapy - Episode 35 - The most taxing customer experience ever
CX Therapy - Episode 34 - In search of a mystery sprinkler feature
CX Therapy - Episode 33 - Why do I need a PhD to pick a stroller?
CX Therapy - Episode 32 - Targeting the schizophrenic customer
CX Therapy - Episode 31 - A trip insurance trip up
CX Therapy - Episode 30 - Know your audience... and ignore them!
CX Therapy - Episode 29 - Clean up your customer service mess
CX Therapy - Episode 28 - Customer Service through the roof
CX Therapy - Episode 27 - The great jewelry lead
CX Therapy - Episode 26 - What makes a channel a channel
CX Therapy - Episode 25 - IVR Karma is coming back at you
CX Therapy - Episode 24 - Someone left a package in the rain
CX Therapy - Episode 23 - The Subtle Art of Losing Customers
CX Therapy - Episode 22 - CX: a bad break
CX Therapy - Episode 21 - The Wrong CX Recipe
CX Therapy - Episode 20 - Who's entitled to good CX?
CX Therapy - Episode 19 - Borderline customers: lost cause or missed opportunity?
CX Therapy - Episode 18 - The costs of "IVR Hell"
CX Therapy - Episode 17 - I want convenience AND control
CX Therapy - Episode 16 - Press 2 for nothing
CX Therapy - Episode 15 - Message Mix Up
CX Therapy - Episode 14 - Good change for company and customer
CX Therapy - Episode 13 - The cost of a signature
CX Therapy - Episode 12 - What is a customer's time worth?
CX Therapy - Episode 11 - Phone a Friend
CX Therapy - Episode 10 - Here's a Great Deal You Can't Have
CX Therapy - Episode 9 - Trapped & Taxed
CX Therapy - Episode 8 - Credit for good fraud protection
CX Therapy - Episode 7 - The Customer Service Turkey
CX Therapy - Episode 6 - VOD Wars - the UX Strikes Back
CX Therapy - Episode 5 - Great help I shouldn't need
CX Therapy - Episode 4 - The car repair crash
CX Therapy - Episode 3 - Doctors without service
CX Therapy - Episode 2 - The disconnected web & mobile diet
CX Therapy - Episode 1 - Winning with money, losing customers