All Episodes

Assume nothing, Believe nothing, Check everything!

The difference between a Salon/Clinic that gets 10x VS 2x return on investment

How do you decide when to call time on a team member?

You might be looking at your business metrics in the wrong way…

The Key to Quick Cash lies in servicing your existing clients.

Have a long standing team member not performing, this is probably happening…

When is the right time to hire?

If you have rebooking issues, and you are trying to do memberships/custom plans?

To increase commitment in clients you now need to consult their CAPACITY as well as their concern

Your next level of success lives on the other side of this…..

If you often say ‘I don’t have time’. You need to listen to this

How Subscription Style Service/ treatment planning (memberships) could actually help your clients

This is the #1 thing killing your business right now, and it’s not the economy

How to create abundance and attract what you want !

The #1 reason why your team are not making 4-5 times wages

Why Booking Deposits Could be Dead

Cancellations are costing MEGA dollars right now!

Why you might run out of money, before you make money!

Consumer behaviour has changed what now?!

You’ve invested in high end machinery, and it’s not selling like hot cakes?

To have team or not to have team? Some insights.

Launching a high end service? Heres how to sell it effectively!

When is hard, too hard?

Your Salon/Clinic Business Success is an INSIDE job!

Heres how INCENTIVE programs can go horribly WRONG!

The business wont wait for your life crisis to be over!

What we cannot accept in others, is often the thing we have not resolved within ourselves.

Have you had a new team member crack under pressure? You need to know this...

If someone is disrespecting you, it may be your fault.

When you start getting attention online, its not always positive!

Clients do not know what they need, its your job to tell them

You dont have a cancellation problem, you have a commitment problem!

Not profitable enough? Not selling enough retail? Not getting clients invested in a journey? Here's where to start...

Cant work out why your WAGES are eating most of your revenue?

Self Sacrifice in your leadership is killing your ability to get your dream business

I made $106k in one day with no new clients or marketing strategy!

Let's Talk Progress vs. Avoidance!

I feel so stuck in business life... What now?

I'm doing 'all the things', but not getting the results?!

Are your team members strangling your business productivity with sick leave? Here are my thoughts on what REALLY could be going on..

The success of your team's consultation process... relies on you being prepared to do this ONE THING!

I wasted big $$ in finding people to help me when I first started my skin clinic!

Clients are not interested in long term treatment plans anymore or are they?

My clients have stopped spending.... WTF do you do now?

Do you reconnect??

The Anti Ideal Client Method will make you more $$

Recession-Proofing Your Consultation Process

Authenticity in Client Consultations: Building Trust and Growing Your Business

Season 2: Episode 3 : Incentive Programs... BEWARE

Season 2: Episode 2: What if I told you Marketing for ideal clients was a load of sh*t?

The 72 Hour Appointment Management Process

Booking Cancellation and No Show Tsunami?

Episode 37: No one gives a shit about your time

Episode 36: Are you busy being busy?

Episode 35: Creating Certainty

Episode 34: No one is dead, until they are dead

Episode 33: Do you have a leaking boat?

Episode 32: Clients feel you before they hear you

Episode 31: PART 3 Effectively outsource your marketing

Episode 30: PART 2 Effectively outsourcing your marketing

Episode 29: The Golden Recruitment Strategy

Episode 28: Effectively Outsource Your Marketing

Episode 27: Growing your business

Episode 26: Getting your team off their mobile phones

Episode 25: Managing Risk

Episode 24: Hiring and Firing

Episode 23: Transactional versus Transformational Leadership

Episode 22: Run Run Run

Episode 21: Building a business from scratch

Episode 20: When the Going Gets Tough, The Tough Get Going

Episode 19: Gappy appointment books

Episode 18: Big Picture Thinking

Episode 17: Disconnection with your team

Episode 16: Are you being business strangled?

Episode 15: Can you walk the talk with your team?

Episode 14: Is the business life never over?

Episode 13: Are you a serial self educator?

Episode 12: Chatting with Abby Stuart

Episode 11: Coffee Chats with Special Guest Lisa Conway

Episode 10: Finding Meaning Behind A Retail Sale

Episode 9: Hearing Too Much 'NO, because'

Episode 8: Using Voice to Connect

Episode 7: The Duck and Weave

Episode 6: Overcoming Crisis

Episode 5: Why Educating Your Client Doesn't Sell

Episode 4: Are Your Team Showing Up?

Episode 3: How I saved 56% of my business revenue CLOSED and supported a bunch of other business owners to do the same

Episode 2: Is Fear Crippling Your Team

Episode 1: When No Means Yes.... What Prison Taught Me About Business Life