All Episodes
Leading Quality — 20 episodes
Building the Next Era of Healthcare Quality: Lessons from Belgium’s FlaQuM Model
Annie’s Story and the Hidden System Behind the Critical Error
Can AI Improve Clinician Well-Being?
Why So Much Healthcare Quality Work Fails to Change the System (And What You Can Do About It)
Leading with Love: Culture Change After a Healthcare Merger
Closing the Gap Between Potential and Performance in Healthcare
Building the Support System Family Doctors Have Been Missing
What Does a Chief Quality Officer Actually Do?
Building Improvement Into the DNA of Healthcare Systems
Think Like a Scientist: Why Great Healthcare Leaders Don’t Pretend to Have the Answer
Why Building Leaders May Be the Most Important Quality Improvement Work
The Hidden Danger Outside the Hospital: How Families and Clinicians Reinvented Home Care for Pediatric Oncology Patients
Values in a Crisis: Trust, Transparency, and the Culture That Endures
Human Factors as Healthcare’s Secret Advantage: How an Open Door and a Tiny Tube Revealed System Flaws
Small Changes That Move Mountains: Metrics That Matter and the Outpatient Revolution
How a High Reliability Transformation Cut Preventable Harm by 90%
Change Happens at the Speed of Trust: Lessons from a Decade of Physician-Led Improvement
From 1 to 4 CMS Stars: A Quality Transformation Journey
Finding Joy in Healthcare: One Physician's Journey from Burnout to Advocacy
Introduction - Leading Quality