All Episodes
Leading Quality — 28 episodes
Lessons From Year One: Building a Healthcare Learning System
Designing High-Velocity Organizations in Healthcare with Dr. Steve Spear
Healthcare Needs a GPS for Life Outside the Hospital with Dr. Joshua Liu
Why Healthcare Improvement Gets Stuck in the Sidecar with Ken Segel
Putting Safety Into the Genome of Healthcare with Dr. Peter Lachman
Why Healthcare Leaders Only See the Tip of the Iceberg with Maria Mentzer
The Architecture of Belief: Amar Shah on Improvement at NHS Scale
From Needle-in-a-Haystack to 95%: AI, Goals of Care, and Systemwide Change
Building the Next Era of Healthcare Quality: Lessons from Belgium’s FlaQuM Model
Annie’s Story and the Hidden System Behind the Critical Error
Can AI Improve Clinician Well-Being?
Why So Much Healthcare Quality Work Fails to Change the System (And What You Can Do About It)
Leading with Love: Culture Change After a Healthcare Merger
Closing the Gap Between Potential and Performance in Healthcare
Building the Support System Family Doctors Have Been Missing
What Does a Chief Quality Officer Actually Do?
Building Improvement Into the DNA of Healthcare Systems
Think Like a Scientist: Why Great Healthcare Leaders Don’t Pretend to Have the Answer
Why Building Leaders May Be the Most Important Quality Improvement Work
The Hidden Danger Outside the Hospital: How Families and Clinicians Reinvented Home Care for Pediatric Oncology Patients
Values in a Crisis: Trust, Transparency, and the Culture That Endures
Human Factors as Healthcare’s Secret Advantage: How an Open Door and a Tiny Tube Revealed System Flaws
Small Changes That Move Mountains: Metrics That Matter and the Outpatient Revolution
How a High Reliability Transformation Cut Preventable Harm by 90%
Change Happens at the Speed of Trust: Lessons from a Decade of Physician-Led Improvement
From 1 to 4 CMS Stars: A Quality Transformation Journey
Finding Joy in Healthcare: One Physician's Journey from Burnout to Advocacy
Introduction - Leading Quality