All Episodes
Managing Dental Drama — 244 episodes
DRI Fails
What is a Directly Responsible Individual?
The Importance of Patient Care
Encore Performance
Medical Emergencies Matter
Dr. Kuba’s Therapy Session
Going Deep – Stress, Relationships, and Isolation
Is AI Taking Over?
Management Tool Kit: Salary Review
Real vs. Not Real
Patient Retention = A Big Deal
Dentist Arrested??
Olympic Inspiration
Leadership Fails
Snow, Ice, Practice Closure. Oh my!
Feedback Free Society
Insurance Saga 2026
Behind the Scenes with Bethany’s Husband
🔒Bonus Episode: Be the GOAT! Part 2
Be the GOAT!
Holiday How-To
Team Holiday Bonuses and Gifts
Top Year End Tips
Dr. Jones Surprises Bethany
Slow Down and Reflect
FULL BONUS EPISODE – Practice Vision
To Hire or To Fire, That is the Question
When Team Members Won’t Follow the Lead
Sickening Mistakes
Forty-Seven Years in Dentistry = Wisdom You Need
Gossip, Backstabbing, and Drama, Oh my
Rumor Mill Chaos
When to Fire Patients
Personality Impacts Culture
Are We Making Our Patients Feel Dumb?
Sucktember – What to Do With Staff When the Schedule is Slow
Dr. Jones Divulges His Worst Moments as a Practice Owner
Phone Skills = First (or Last) Impression
When Team Members Fail to Show Up for Team Building
Big Fish – The Nature of Boss and Team
Male vs. Female Practice Owners
A Matter of Perspective
When You Suspect an Employee is Leaving
Etiquette When “Stealing” Employees
Dr. Jones Talks About Retirement
Resources Every Practice Needs
When to Call it Quits on an Employee
How to Effectively Welcome a New Employee
Summer Fun = Summer Productivity
Why Training Doesn’t Stick
How to Get the Most Out of a Dental Conference
Is Dropping Insurance Right for Me?
How to Know if You Need a Second Location
Working Mom Guilt
Clinical Collaboration with Associates
Navigating Conflict on Your Team
Staff Accountability
The Icky Side of Associateships
Marketing Matters
When a Team Revolts (Kuba, Keep Your Shoe)
When to Shut Up
The Aftermath of Compensation Reviews
Coaching to Improve Performance
How to Search for an Associate
How to Respond to Angry and Unhappy Patients
February Bonus Episode
Quality Referral Processes for Premium Patient Care
When Drugs Enter the Workplace
When a Patient Is Injured In Your Practice
How To Conduct Compensation Reviews
Essential Tools for Practice Growth
When to Ask for a Raise
Setting Your Course for Education in 2025
January Bonus Episode: Traveling with Your Team
Maximize 2025: Tools for Dental Practice Success
2024 Top Ten for Year End
Team Holiday Bonuses and Gifts
Conducting Productive Meetings
Bonus Episode: Insurance Verbiage to De-escalate Upset Patients
Bonus Episode: How to Make Your Gifts Count
Staying Motivated Thru 2024
Generosity on Display
Appreciation Leads to Generosity
The Art of Appreciation
Do Elections Really Impact a Dental Practice?
October 2024 Bonus Episode
Experiencing the Fruit of a Fulfilled Vision
Learning to Pivot When Plans Fail
When a Rotten Apple (or Employee) Spoils the Bunch
Dr. Jones Discusses Building the Practice You Envision
Mistrusting Employees
When Employees Feel Entitled
The Aftermath of Firing an Employee – Part 2
The Aftermath of Firing an Employee
How to Fire An Employee
How to Deal with Disrespectful and Dramatic Employees
How to Prepare for a Board Complaint
Insurance Short Pays, and We are the Bad Guys?
The No-Manager Model - Meet Dr. Ludlow
What to Do When I Just Don’t Care
Effective “Morning” Huddles
Negative Reviews – Responding to False Claims Without Breaking HIPAA
Charting Your Course to Contentment
Task Management – The Art of Getting Things Done
Peer Feedback Forms
What is a good treatment coordinator?
Dental Membership Plans
Bad Blood – When Team Members Can’t Seem to Get Along
CE Solution – Best Education Course!
Divorce, HIPAA, Worker’s Compensation, and Other Legal Issues
Inside the Mind of a Consultant
Excessive Time Off Requests and Absences
Maternity and Medical Leaves
Blindsided by a Raise Request
How Many Team Members Do I Need?
How to Solicit Genuine Feedback from Employees
Celebrating Employee Holidays – Anniversaries, Dental Assistant Week, etc.
The Highs and Lows of Family Members as Employees
Work Culture Problems
Holding Team Members Accountable
Protecting Your Practice from Embezzlement
Other Popular Leadership Styles
When the Sh!# Really Hits the Fan: Part Two Lawsuit
How to Give Brain-Friendly Feedback
What is Servant Leadership?
Interview with an Associate Dentist – Meet Dr. Michael!
Taking Control of Your 2024 Schedule
2024 Schedule and Planning
Preventing Stress and Burnout
Meet Dr. Marr – Deep Reflection, Finding Joy, and Setting Team Goals
Another Dr. Jones – Creating Good, Achievable, Meaningful Goals
Meet Dr. Jones – Marketing and Team Culture
Reflection and Goal Setting
Annual Reflection Questions
What Is Good Customer Service?
Increasing Your Fees
Clear Expectations and Sticky Conversations
Be YOU – Authentic Leadership
Meet Dr. Smith!
Mama Said Conclusion
Mama Said Part Two
Mama Said They’ll Be Days Like This
Hiring Trends and Using Indeed
Anniversary Episode: Dr. Kuba Lessons Learned/Bethany Podcast Dreams
A Lost Sensor? Oh My.
How to Have Corrective Conversations with Employees
Bethany’s Top Ten Treatment Acceptance Tips
Should I Offer Financing or In-House Financing?
Should I Drop Insurance Plans?
Treatment Acceptance - Why Aren’t Patients Scheduling Treatment?
When Team Members Complain
Back Up Employees and Plan B Strategies
A Thorough and Shared Hiring Process
Opening the Lines of Communication to Avoid Team Drama
Inside the Mind of ANOTHER Office Manager – Part Two
Inside the Mind of ANOTHER Office Manager – Part Two
Inside the Mind of ANOTHER Office Manager
The Aftermath of an Employee Resigning – Recovery Efforts
My Employee Quit, Now What?
Equipping Your Manager and Avoiding the Sell
Does My Practice Need an Office Manager?
Recession Proofing Your Practice
Big Picture Economics for Small Businesses
Fixing Negative Practice Trends
Practice Numbers, Trends, and Reports
Important Hodgepodge Topics
Should I Sell My Practice – Preparing to Sell
Should I Sell My Practice?
Kids Perspective on the Two-Week Firing
Firing After Two Weeks – Too Soon?
Scheduling Time Away and Weighing Out Spending Decisions
Part Two: The Fire is Raging – Real Life Examples of De-Escalation
The Fire is Raging – Real Life Examples of De-Escalation
The First Signs of Smoke – Spotting an Angry Patient
Smelling the Smoke – Preventing Angry Patients
Spotting Employee Burnout
Inside the Mind of an Office Manager
Ringing in the New Year with Dr. Jones
Dr. Kuba’s Top Ten for Year End
Current Practice and Employee Market Trends
Branding Revisited - Real Branding Examples
Team Holiday Bonuses and Gifts
Continuing Education Resources - Some Free and Easy, Some Expensive and More Complex
Continuing Education for Employees
How to Respond to Angry and Unhappy Patients
Branding in Dentistry – What it Takes to Stand Out
Protecting Your License - Avoiding Common Documentation Errors
When Sh!# Hits the Fan – Medical Emergencies, Lawsuits, and Liability
Dr. Jones and Bethany Discuss Managing Change in a Practice
Dr. Jones Discusses Patient Communication
Making Associateships Win/Win
Practice Ownership Through a Kid’s Eyes
Sucktember Task List – Making a Sucky Month Profitable
Sucktember – What to Do With Staff When the Schedule is Slow
Overhead Expenses: How to Make More Money
The Nuts and Bolts of Performance Reviews
Anniversary Episode – Behind the Scenes
Cutting Hours, Cutting Pay, and Exit Interviews
SPECIAL ANNOUNCEMENTS – DON’T MISS
How to Fire Employees
Determining the Worth of Employees
Learning from Leadership Examples
Dental Practice Owners are Leaders
Featuring YOUR Voices
July 4th Special – HR and Holiday Basics
Hiring An Associate Series – Part Three
Hiring An Associate Series – Part Two
Hiring An Associate Series – Part One
Insurance MAD World Part Two
Insurance MAD World Part One
Know THY Practice
The Emotional and Mental Health of the Dentist or Practice Owner
The Importance of Mental Health in the Workplace
Thoughts on Employee Retention – April 2022
Second Interview With Bethany’s Dad – Dr. Jones
Thirty Positive Thoughts in Less Than Thirty Minutes
How to Tackle Uncomfortable Conversations with Employees
10 Marketing Minutes
Low Cost Marketing Strategies
Disgruntled Patients
An Interview with Bethany’s Dad – Dr. Jones
Management Tool Kit: Office Policy Manual and Performance Reviews
The “Surface Pressure” is Killing Me, Now What?
Staff and Supply Costs Up, Profits Down
COVID-19 Resurgence and Practice Impact Part Two
COVID-19 Resurgence and Practice Impact: Part One
Top Ten for Year End
Bonus Plans – The Taking Away
Bonus Plans – The Giving Part 1
Staffing Solutions – Remote Workers
Creative Team Building Ideas
How to Help Your Team Bear Fruit
The Basics of Team Building
A Different Management Model – Leadership Teams
Patient Personalities on Parade
Personalities on Parade
Details Matter – The Importance of Clinical Documentation
When to Coach and When to Fire Underperforming Employees
WWKD – What Would Kuba Do?
The Marriage of Dentistry and Insurance Ending In Divorce
Discovering Your Why and Then Practicing Happy
Real Life Online Patient Reviews and How We Responded
The Importance of Strategy in Finding New Employees
The Art of Retaining Good Employees in a Post-Pandemic Market