All Episodes

Empathy in Action: Exploring the Role of Qualfon’s Care Coaches with Brian Dedera and Abel Cruz

How to Achieve Work/Life Balance: Insights from Mike Jossi, Chief Person Officer, and Renea Malara, Sr. Director of US Benefits

The Importance of Motivating your Team Members with Site Director, Leila Lassetter and Mission Manager, Laron Dixon

The Art of Listening: Exploring Deep Connections with Brian Hadley, SVP, Sales and Coaching

Unveiling Mission Qualfon, Season 5: A Journey with New Co-host Aimee Sibul

Leadership Unveiled: The Journey Within Qualfon’s 3M Philosophy

Mission-Driven IT: Balancing Technical Skills with a Human Factor with Ian Catolico, SVP, IT and James Wagner, VP, IT

Episode 69: Inspiring Growth through Personal and Professional Development with Bill McGrath, Site Director

Episode 68: The Power of Education Provided by the Rochat School of Business with Roberto Sanchez Mejorada, Chief Mission Officer, and Carlos Guereca, Dean of Rochat School of Business

Episode 67: The Art of Empathy in Sales with Brian Hadley, Vice President, Sales & Coaching

Episode 66: Cultivating Personal Growth through Six Sigma with Scott Orchard

Episode 65: Aligning Personal Values with the Qualfon Mission with Becky Brashaw, Contract Manager

Episode 64 - The Gatekeeper of Valuable Information, with Dawn Corsiglia, Country Financial Officer

Episode 63 - From Working the Phones to Handling Compliance with Dani Williams, Compliance Manager

Episode 62: Having More Than One Total Vocations with Heidi Priest, Operations Supervisor 

Episode 61 : On Leadership, Professional Growth, and Spreading the Mission with Emahn Sanchez, Site Director

Episode 60: The Storytelling of our Mission and its Impact with Tracy Miller, SVP, Strategic Account Management

Episode 59: The Mission at the Forefront of Qualfon Operations with Alfonso Gonzalez Jr.

Episode 58: A Proactive Approach to Leadership with Jordane Sandoval, Vice President, Operations

Episode 57: Championing Work-Life Balance with the Qualfon Mission with Mike Lee, Managing Director

Episode 56: Being a Supervisor and a Role Model with Edward London, Operations Supervisor

Episode 55: Living Your Total Vocation with hosts Jeremy and Marisol

Episode 54: How Qualfon Makes the Mission an Integral Part of its Business Model with Marco Villarreal, Chief Investment Officer

Episode 53: Operational Excellence and a Testimonial of the Mission in Action with Jason Lancaster, Managing Director CES Shared Services

Episode 52: The Impact of the Qualfon Mission in Making Informed Decisions

Episode 51: The Value of Mentorship with Sekou Meusa, Director, Learning and Development

Episode 50: Serve First, Results Later – A Partnership Centric Sales Approach: Part 2 with Dave Drayton

Episode 49: Serve First, Results Later – A Partnership Centric Sales Approach: Part 1 with Alisha McNary and Ike Ahmed

Episode 48: Being Inspired by the Mission in our Day-to-Day Operations with Tom Denomme and Sandra Stephens

Episode 47: Realizing Your Fullest Potential with Sarah Carpenter, Site Director

Episode 46: Where Finance Meets the Mission with Jim Guillaumin, Chief Financial Officer (CFO)

Episode 45: Leadership and the Power of Change with Marvie Wright, VP of Learning & Development

Episode 44: Qualfon in Guyana: Upward Mobility in the BPO Industry with Senior Minister in the Office of the President with responsibility for Finance – The Honorable Dr. Ashni Singh

Episode 43: Bringing High Energy in Achieving Goals with Sean Hennagir, Site Director

Episode 42: Succeeding in the Marketing Services Marketplace with Robert Mason, Managing Director

Episode 41: The Benefits Journey with Renea Malara, Director of Benefits

Episode 40: Caring for Your Mental Health and Emotional Well-Being with Brian Dedera, Mission Office Care Coach

Episode 39: Professionally Embracing Spirituality with hosts Marisol Sanchez and Jeremy Lunnen

Episode 38: Building A Dream Career with Maria Bruno, Sr. Director, Talent Acquisition

Episode 37: The Importance of Mentorship with Doug Wells, Chief Operating Officer – CES

Episode 36 : An Unpredictable Industry with Alisha McNary, VP of Business Development

Episode 35: Open Comments with Mike Marrow, Qualfon CEO

Episode 34: Coming of Age with the Mission with Juan Pablo Gonzalez, Manager, POET (Process Optimization Engineering Team)

Episode 33: Embodying Total Vocation through Learn@Work Education with Matt Carleton

Episode 32: The Wonders of Working at Qualfon with Katie Anderson, Benefits Generalist

Episode 31: Living Up to the Mission with Sincerity, Consistency and Good Relationships with Aimee Sibul, Mission Office Manager

Episode 30: The Qualfon Differentiator: Applying our Mission to every interaction with our Employees, Clients and their Customers with Doug Kearney, President and Chief Operating Officer

Episode 29: The Uniqueness of Our Philosophy and Culture with Tracy Beck, Vice President of Operations.

Episode 28: Being a Positive Force While Seeking Your Total Vocation, with Jason Skurupey, Operations Director for the Mission Office

Episode 27: Moving Fast at Qualfon with Summer Dennis, Managing Director

Episode 26: It’s the Small Things with Alvaro Perezalonso, Sr. Manager of Process Optimization Engineering

Episode 25: Protecting the Secrets of the Origins of Life with Dr. Hector Arocha, Director of Genesis 4C in Cuatro Ciénegas

Episode 24: Forging a Path for Us to Blossom with Elizabeth Mayes, Senior Vice President of Global Person Office

Episode 23: Retiring from the Job, Not the Mission with Doug Gilmour, Director of Global Compensation

Episode 22: Winning & Losing Spectacularly with a Focus on the Spectacular with Dave Drayton, Chief Sales and Solutions Officer

Episode 21: Immersing Ourselves in our Mission with Brandon Ammons, Vice President of Talent Acquisition

Bonus Episode: Ep 20 Creating a Positive Ripple Effect Across a Company with Roberto Sanchez Mejorada, Chief Mission Officer

Episode 19: Divine Timing with Abel Cruz, Managing Director

Episode 18: The Key to Successful Acquisitions with Trevor Allen, Chief Mergers & Acquisitions Officer

Episode 17: Measuring Success with Michael Osorio, Director of Business Intelligence & Reporting

Episode 16: Finding a Home through Acquisitions with Eric Rothert, VP of Operations

Episode 15: The Focus on the Person with Mike Jossi, Chief Person Officer

Episode 14: An Introduction to Guyana with Luanna Persaud, Country Director, and Sherwin Welcome and Rawle Toney, Operations Directors.

Episode 13: From Agent to VP of Operations – Climbing the BPO Ladder, with Angel Posada

Episode 12: Pursuing Your Total Vocation, with Jennifer Di Tirro, VP of Business Development

Episode 11: Process Improvement: Continuously Improving to Be the Best with Al Barrenechea, Director of Qualfon University

Episode 10: Answering the Call: A Company with a Heart – with Maricarmen Gonzalez, Board Member and spouse of Alfonso Gonzalez, Founder and Chairman of Qualfon

Episode 9: Project Management; Conducting an Orchestra – with Tracy Flanigan, Project Manager

Episode 8: Business Process Outsourcing (BPO) 101, with Mike Marrow, Chief Executive Officer

Episode 7 : Home is where the heart is, with Jan Aquino, VP of Operations

Episode 6: Stronger Together with Cultural Alignment, Kristi Walsh, VP of Client Relations

Episode 5: How to Be The Best and Make Each Person’s Life Better, with Roberto Sanchez Mejorada, Chief Mission Officer

Episode 4: Stairway to the Best Version of Yourself, with Lyman Baete, Manager of Higher Education

Episode 3: Learn@Work, with Kim Carr, Process Optimization Engineering Team

Episode 2: The New Kid on the Block, with Ian Jones, SVP of Integrated Solutions

Episode 1: What Makes a Good Mentor and/or Mentee? Mike Marrow, CEO of Qualfon