All Episodes

Frankfurt Airport T3 — Views from the partners

Frankfurt Airport T3 — Board Members Impressions

Frankfurt Airport T3 — Dr. Stefan Schulte

Simon Forde on a grand, groundbreaking store execution at Jeddah Duty Free

The Airport Dimensions Podcast: Explore the Experience Era – Episode 4: Personalising the Airport Experience

The Airport Dimensions Podcast: Explore the Experience Era – Episode 3: Digital Transformation

Abdullah AL Alawy on designing the new Alfarag Duty Free flagship store

Talking transformation with Anwar Farag

“A symbol of a rising Ethiopia” – Ayderus H.M. Farag

Hari Marar on a scent-sory experience and a sonic identity

Thabet Musleh: A 25-year journey continues

The Airport Dimensions Podcast: Explore the Experience Era – Episode 2: Overcoming the Space Squeeze

Bruno Gouisset marks the moment a new era for duty free begins at Schiphol

Airport Dimensions – Explore the Experience Era Episode 1: Reinventing Retail

In conversation with BIAL CEO Hari Marar

In conversation with Shibu Thomas of Harison Chocolates and Sweetgarden Travel & Retail

ARI Ireland Retail Director Tom Byrne on a vibrant rebranding at Dublin and Cork airports

In conversation with Brisbane Airport Corporation CEO Gert-Jan de Graaff

Talking QDF’s FSSC certification with Bureau Veritas

The Moodie Davitt Report on location for the opening of Gaming Point at Manchester Airport

Ronan O'Neill on a year of progress for White Claw vodka in travel retail

Rene Riedi on evolution of the IAADFS identity and mission

A living memory in liquid form

Jochem Lisser and the story of Saigon Baigur Gin

DXB’s Eugene Barry’s pride in the opening of O’Regan’s Irish Bar & Restaurant

Colm McLoughlin welcomes DXB opening of O’Regan’s Irish Bar & Restaurant

Elena Sorlini on a bright future for Zayed International Airport

Talking about the Transaction Zone at Dublin Airport with Marcus Hudson and Paul Hunnisett

Lotte Duty Free Oceania CEO & Director Steve Timms talks Aperol, activation and engagement at Melbourne Airport

Colm McLoughlin celebrates Dubai Duty Free's 40th anniversary

Thabet Musleh on the opening of Souq Al Matar

Discussing KIX Duty Free with The Choya CEO Shigehiro Kondo

Talking KIX Duty Free with Pernod Ricard General Manager North Asia Travel Retail Simon van Moppes

In conversation with L’azurde CEO Sélim Chidiac

FAB Airport Chef of the Year, David Sosson, Qatar Duty Free

Bora İşbulan describes a new Plaza Premium Group destination

Song Hoi See on a landmark day for Plaza Premium Group

Martin Moodie meets Global SK-II CEO Sue Kyung Lee

Lotte Duty Free Oceania Director Steve Timms on taking retail to a new level at Melbourne Airport

Melbourne Airport CEO Lorie Argus on the beginning of a new duty free era

Ricardo Schmidt Diaz on a special Maison Margiela memory

Celebrating summer with Maison Margiela Fragrances

Altavia Group acquires Sina Retail

Jon Potter on The House of Suntory’s 100th anniversary

QDF Senior VP Thabet Musleh on an “extra special” opening

In conversation with DFS Group Senior VP Beauty Amael Blain

In conversation with LVMH Beauty Travel Retail Andre Marzloff

Sue Y. Nabi introduces a new chapter in the Coty story

In conversation with Mohit Lal

Pernod Ricard GTR VP Marketing Liya Zhang on the new Royal Salute Coronation edition

Saluting Excellence at Areas with CEO Oscar Vela

Hervé Debacque Managing Director, Asia Pacific Perfume Division Domestic and Travel Retail at Bvlgari

Gebr. Heinemann Co-CEO Raoul Spanger on a red-letter day at Sydney Airport

Mathieu Daubert on the spirit of a boutique hotel at Paris CDG T1

Extime Duty Free's Guy Bodescot talks digital and pricing at CDG T1

Tallink Member of the Management Board Piret Mürk-Dubout on innovation, creativity and surprise in travel retail

Dermot Davitt with his key golfing influencers

In conversation with Irish golfing ace Des Smyth

Colm McLoughlin and Dermot Davitt on the Dubai Duty Free Golf World Cup 2022

Qatar Duty Free Vice President Thabet Musleh talks about the HIA Expansion

Hamad International Airport Chief Operating Officer Engr. Badr Mohammed Al Meer talks about the Airport Expansion

Penfolds Chief Winemaker Peter Gago on breaking new ground with the 2022 Collection

Talking supply chain opportunities with Roberto Canevari of The Estée Lauder Companies

An interview with Israel Assa

Patrick Doyle celebrates International Diplomatic Supplies' 25th anniversary

In conversation with two great creative spirits

Dubai Duty Free COO Ramesh Cidambi speaks to Martin Moodie

Philippe Farnier, President and CEO Travel Retail LVMH Beauty, speaks to Martin Moodie

Dubai Airports EVP Commercial Eugene Barry speaks to Martin Moodie

Kering Eyewear President and CEO Roberto Vedovotto on the Maui Jim acquisition

Geneva Airport CEO André Schneider on sustainability principles and retail

Zurich Airport's Heidi Koepple on a groundbreaking partnership

Highsnobiety COO Max Berger on the Zurich Airport opportunity

Jon Trask, Chief Executive Officer, Dimitra Technology

Groupe ADP's Mathieu Daubert on Les Caves Particulieres and creating Parisian Sense of Place

SDA's Guy Bodescot on creating new experiences at Paris CDG

Donatienne de Fontaines-Guillaume on a new expression of French savoir-faire from Moet-Hennessy

Lagardère Travel Retail’s Dag Rasmussen and Eudes Fabre on the JD.com deal

Martin Moodie speaks with Ruslan Tulenov, Global Media Officer and Supervisor at Hainan IEDB

Martin Moodie speaks with Penfolds Chief Winemaker Peter Gago

Martin Moodie speaks to Jack Tabbers, General Manager at Mars Netherlands and International Travel Retail

Rajiv Malhotra discusses his own Singapore-based company – Lead In Travel Retail Pte Ltd

Interview: Oana Damian, Founder, Damazo Group

Interview: Patrick Doyle, Chief Executive, International Diplomatic Suppliers

Martin Moodie speaks to Miron Mironiuk, Founder of Cosmose

Interview: Miriam Ciantar, Company Director, Baroque & Rose

Martin Moodie speaks to Robbie Gill, Founder and Managing Director at The Design Solution

Alain Maingreaud on TFWA World Exhibition 2020

Rick Blatstein: “This will change retail forever”

The Lessons from SARS For The Coronavirus

Dr Heymann On Travel Restrictions

The Transmissibility Of The Coronavirus

The Moodie Davitt Interview - Ever Rich President Kevin Chiang

Pernod Ricard Chairman & CEO Alexandre Ricard talks travel retail

Jerome and Simon Falic of Duty Free Americas talk about their new-look store at The Venetian

Martin Moodie Interviews Donald Trump

Glenfiddich Malt Master Brian Kinsman on the thinking (and creation) behind Grand Cru

KrisShop Chairman Campbell Wilson Pledges A Unique, Localised And Refreshed Shopping Offer

KrisShop CEO Chris Pok discussed a travel retail game changer

Kian Gould speaks to Martin Moodie about KrisShop

FAB 2019: An interview with Steve Johnson, President and CEO, HMSHost Corporation

Andre De Almeida On Loch Lomond golf - And Travel Retail

Colm McLoughlin The Driving Force Beind The Dubai Duty Free Irish Open

Dermot Davitt At The Dubai Duty Free Irish Open Pro - Am

John Sutcliffe At The Dubai Duty Free Irish Open

Tee Off Time At The Dubai Duty Free Irish Open

Sunil Tuli Discusses His Prospects At The Dubai Duty Free Irish Open Pro - Am

Edrington GTR Managing Director Suzy Smith On A Landmark Opening

Le Clos General Manager Ben Odgers On The Macallan Boutique Opening

Get ready for the 'Roar Trip' of a lifetime...

Chim Esteban on why the moment is now for travel retail in the Philippines.

Camus Interview

IAADFS President & CEO Michael Payne looks back on the 2019 Summit of the Americas

Experiencing The Shoppng Frenzy Of Lotte Duty Free's Myeong - Dong, Seoul Store

Martin Moodie Up Close And Personal With The Daigou Phenomenon

Colm McLoughlin On The Dubai Duty Free Tennis Championship

Paul Griffiths On Winning The 'hearts And Minds' Of Customers Through DXB

Marche International On The Prague Opportunity

Mahesh Madhavan on travel retail, tequila, legacy and leadership.

Hamad International's Engr. Badr Mohammed Al Meer on raising the airport bar.

The Moodie Davitt Interview: Isaac Giesen - The Blue Rower | Across an ocean, against depression

Colm McLoughlin's journey down memory lane at Dubai Duty Free’s 25th anniversary Gala Dinner in 2009

Dufry Global Head Of Beauty UK Krista Suresh On Maison Christian Dior

His Excellency Akbar Al Baker on the next phase of Hamad International's expansion programme.

Olivier Dubos, Senior Vice President - Travel Retail at Parfums Christian Dior

Oman Aviation Services CEO Dr Khalfan On The New Muscat Terminal

3Sixty Chairman And Founder Bernard Klepach On A Brave New World For The Former DFASS Group

HWH Investments’ Talha Al Hashimi On The Thinking Behind The Nutella Café.

Dubai Airports’ Eugene Barry On Making More Exciting Use Of Airport Space

The Moodie Davitt Interview: Martin Moodie talks to Mr Uotani

Sheremetyevo Airport Chairman Alexander Ponomarenko On The Role Of Duty Free.WMA

Claus Heinemann On Retail Transformation At Sheremetyevo Airport.WMA

Heathrow CEO John Holland-Kaye talks world-class shopping

Julián Díaz on Dufry's latest generation

Heathrow's Retail & Service Proposition Director Chris Annetts

ARI Ireland General Manager Martin Carpenter On The New Dublin T2 Spirits & Wines Store

ARI Global Head Of Category Paul Hunnisett On Newness And The Role Of Gin At Dublin T2

Lagardère Travel Retail China CEO Eudes Fabre speaks in English and Chinese at the Grand Opening.

Introduction Moodie Davitt Interactive July 2018

Carnival VP Retail William Butler On The New Horizon

Starboard CEO Beth Neumann On Creating Retail Experiences At Sea

CDFG President Charles Chen tells Martin Moodie what a landmark today's Grand Opening represents

CDFG Chief Operating Officer CC Lee on why Duty Zero by cdf is breaking new ground

Heinemann HK General Manager Victor Chan On A New Approach To High - Profile Promotions

Heinemann Asia Pacific CEO Marvin Von Plato On Realising The Company's Sweet Dreams

AAHK CEO Fred Lam On The Big Shilla Opening

Shilla Travel Retail (HK)'s Alessandra Piovesana On The Beauty & You Concept

The Macallan MD Scott McCroskie Toasts The New Distillery And Visitor Centre

Igor Boyadjian on a historic moment for The Macallan

Introduction Moodie Davitt Interactive May 2018

Claus Heinemann's passionate pledge in a troubled world

Sabine Fagan on the range of exclusives at the new Buy Paris Duty Free Beauty store

Jean-Charles Decaux Talks Digital Dynamism As A New Concept Is Revealed At Paris CDG T2E Hall K

Lagardere Travel Retail Chairman & CEO Dag Rasmussen On The Buy Paris Duty Free Concept

Introduction Moodie Davitt Interactive March 2018

Ramesh Cidambi talks about brand partnerships and industry challenges at the MEADFA Conference

Introduction Moodie Davitt Interactive February 2018

DFW Airport's Ken Buchanan On A New Duty Free Era

TRG Duty Free JV partners Steve Flory and Benny Klepach on the new Dallas Fort Worth duty free store

Introduction To The MEADFA Guide

Shiseido CEO Masahiko Uotani Talks Travel Retail

Chief Of Retail Andrew Gardiner On An Ambitious Production In Melbourne

Australia Pacific Airports Corporation Chairman David Crawford On A Milestone For Melbourne Airport

Lyell Strambi On The New Melbourne T2 Luxury Precinct

Frank Camorra Of Bar Pulpo By Movida On The T2 Dining Offer

Dufry’s Eugenio Andrades and Gatwick Airport’s Guy Stephenson discuss the new World Duty Free store.

CC Lee And Eudes Fabre On Transforming The Liquor

Lagardère Travel Retail Asia Pacific COO Emmanuel de Place on a ground-breaking partnership

Melbourne Airport CEO Lyell Strambi and Chief of Retail Andrew Gardiner on Dufry's new store

Dufry's Andrea Belardini on the 'New Generation' Melbourne store

CAG's Chandra Mahtani On A Landmark Day For Changi Airport

Welcome To This Special Title On 70 Years Of Duty Free

DD Introduction Cannes Edition 2017

Colm McLoughlin On Dubai Duty Free’s Year To Date

Tanja Dik On The Attraction Of Holland Boulevard

Editor's Desk September Interactive Edition

Poh Li San Of Changi Airport Group Talks About The Unveiling Of The New Terminal 4

Editor's Desk July - August

Camus President Cyril Camus tells Dermot Davitt about opportunity in the Irish whiskey category

Setting the scene: Alexander Baring introduces Lambay Island and Lambay Whiskey

Editor's Desk May 2017 Digital Edition

Gunnar Heinemann On A Solid Year For Gebr Heinemann

Editor's Desk Moodie Davitt Interactive

Dermot Davitt’s introduction to Moodie Davitt Interactive

Emmanuel de Place on a blockbuster Sino-French alliance in Hong Kong

Remy Martin CEO Eric Vallat On The New Pop - Up At Paris CDG

Remy Martin Executive Director Augustin Depardon On A Groundbreaking Opening In Paris

SDA CEO Guy Bodescot On Partnership With Remy Martin

Piers Adam on Speyside Blended Malt Scotch Whisky Copper Dog

Martin Moodie At Shinsegae Duty Free

Edrington GTR Managing Director Aristotelis Baroutsis On A Milestone Moment For The Brand Owner

Ever Rich Duty Free's Patricia Wang On The Significance Of The Macallan Store Opening In Taiwan

Aéroports de la Côte d'Azur Group Commercial Business Director Filip Soete

Travel Retail Norway's Håkon Fjeld - Hansen On The New Oslo Airport Duty Free Arrivals Store

Rémy Martin's Augustin Depardon on the new Carte Blanche à Baptiste Loiseau expression

Raoul Spanger spells out how a long-term approach is paying off for Gebr Heinemann in Budapest

Buoyant in Budapest - Kam Jandu on a tale of transformation

Philippe Schaus on an "unwavering" commitment to Macau and on making rather than riding waves

Heinemann Sydney

Colm McLoughlin opens up on Dubai Duty Free’s latest sporting sponsorship

Martin talks to Philippe Lesné

Martin Moodie Talks To Marc Puig

Aer Rianta International CEO Jack MacGowan reacts to the Midfield Terminal Building contract success

Aer Rianta International CEO Jack MacGowan reacts to the Midfield Terminal Building contract success

Tom King discusses Treasury Wine Estates' commitment to the travel retail channel

Vincent Boinay talks about L'Oréal's vision of the future

Putting the customer at the centre of the customer experience with Dubai Airports CEO Paul Griffiths

Philippe Schaus On The 2015 Masters Of Wines & Spirits

Peter Dowling with Andrew Brodie, Brisbane Airport General Manager, Airline & Commercial Businesses

Peter Dowling speaks to Julieanne Alroe, Brisbane Airport Corporation (BAC) CEO

Geneva Airport's Sophie Reusse on a fresh approach to food and beverage

Dag Rasmussen On Lagardere Travel Retail's New Commercial World At Warsaw

ARI Auckland July 2015

Newcastle Airport's Gill Caleary on the new WDF store and the airport's transformation

Vincent Boinay On Brandstorm 2015

Team India Kicks Up A (Brand) Storm, Wows An Audience

How Team Italy Triumphed In Brandstorm 2015

My Wine Journey - Barry Geoghegan

Colm McLoughlin On The 2015 Dubai Duty Free Irish Open

Rakhita Jayawardena Revealed As New Sri Lankan Airlines Chief Executive Officer - Click to play

Peter Zottl on Swarovski's 120th Anniversary.WMA

The Moodie Podcast: Michael Payne Interview

The Moodie report: Dan Aykroyd Podcast

ARI Retail Director Paul Neeson On A Radically New Environment At Dublin Airport T1.WMA

Brisbane Airport Corporation, CEO and Managing Director Julieanne Alroe

James Richardson Pty Ltd Chairman Evelyn Danos & CEO Milton Lasnitzki on Brisbane Airport

Shannon Group Chair Rose Hynes On The Rebirth Of Shannon Duty Free

Shannon Airport CEO Neil Pakey On A New Era At Shannon Airport

Shannon Airport CEO Neil Pakey On The Heinemann Partnership

Heinemann Asia Pacific CEO Max Heinemann on the opening of be Duty Free

Martin Moodie on how beauty houses are blazing a trail in airport advertising

Glasgow Airport's Francois Bourienne hails WDFG's new store

WDFG's Fred Creighton on the the highlights of the retailer's new Glasgow offer

World Duty Free Group's Debbie Ansell on a new benchmark in beauty

Manchester Airport Group's Beth Brewster on why Stansted is the biggest and the best

World Duty Free's Fred Creighton on a stepchange in quality

Heathrow Airport Commercial Director Brian Woodhead on the great Queen's Terminal transformation

DFS Chairman & CEO Philippe Schaus on creating broad appeal to a global audience

AENA Aeropuertos Commercial Director José Manuel Fernández Bosch On A Sustained Madrid Makeover

Aelia's Sabine Fagan On Getting The Brand Balance Right

Nuance CEO North America Richard Rendek On Toronto T1 Transformations

The travel retail deal of the century

DFS Group Chief Operating Officer Michael Schriver- Raising The Bar At Changi Airport

Andrea Belardini On How Nuance Captured The Spirit Of St Petersburg

DFS Group redefines its fragrance business

ARI CEO Jack MacGowan on a major makeover in Montreal

Andrea Belardini celebrates an Arrivals shopping breakthrough

Patrick Graf on a milestone for Zürich Airport

Zürich Airport CEO Thomas Kern on the importance of the new Arrivals store

TFWA President Erik Juul-Mortensen on Cannes 2011

Scott Hamilton and Kate Minner profile the Cucumber Cup at Melbourne Airport

Lionel Peters on Nuance's partnership with Hendrick's

Emmanuel de Place talks about the importance and potential of the alliance with Mannings

Nadine Heubel wins Dubai Duty Free Golf World Cup Ladies' Trophy

Colm McLoughlin on the Dubai Duty Free Golf World Cup 2011

Andrea Belardini welcomes walk-through at Zürich Airport

Alex Bolen on Oscar's fragrance comeback

Patrick Graf applauds Zürich Airport’s new retail formula

The importance of being earnest (about digital media) with Alex Anson

Hans-Kristian Hoejsgaard celebrates a landmark opening for Davidoff of Geneva

Tie Rack CEO Jo O'Connor unveils Black Label

Ali Moodie (aged 11) reviews World Duty Free's confectionery offer at Gatwick

Ali Moodie (aged 11) reviews Hamleys at Gatwick

Colm McLoughlin celebrates DDF's 28th anniversary

Sky Connection CEO Baker Salleh on the Crystal Stag and the potential for single malts in HKIA

Sky Connection CEO Baker Salleh on the HKIA tenders and The Shilla Duty Free

Glenfiddich's Ian Millar on building the single malt's appeal

Vincent Romet celebrates London City retail openings

Peter-Jan Rozenberg on targeting the Chinese with high-end spirits & wines at Schiphol

PK Thimmayya celebrates Flemingo's successful start-up in Colombo

Dubai Duty Free's Colm McLoughlin reflects on the Travel Retail Village

Jonathan Holland's impressions of the new Lotte Duty Free stores in Indonesia

Fred Creighton and Eugenio Andrades on WDFG’s new-look Biza store in Manchester

José María Palencia on Manchester Airport and WDFG’s wider ambitions for 2012

Hideki Hayashi on Tokyo International Air Terminal’s plans

Enchong Formoso on the team pride at Duty Free Philippines

LS Travel Retail's Fin Casey on the opening of Watermark Books at King's Cross

Dubai Airports' Eugene Barry on JTI's Smoking Lounge initiative

DFS's Harold Brooks discusses Master of Spirits II

ARI’s Jack MacGowan and Shilla’s Jason Cha on the power of partnership

Coty's Markus Stauss discusses the launch strategy for Madonna's debut fragrance

All eyes on Incheon as KTO gets set to vacate space

Puig prepares to shine with new Prada Luna Rossa men's fragrance

Andrea Belardini welcomes a new baby to Antalya

Cengiz Iman of Nuance-NET Duty Free in Turkey on 'a sea of green'

ANA Aeroportos do Portugal's Luis Rodolfo on the latest commercial development

Andrea Belardini on the new-look Lisbon store

Heathrow’s John Holland-Kaye on the great Chinese opportunity

Vino Volo in vintage form at FAB Awards

LS Travel Retail's Discover China campaign

AdP Retail Director Mathieu Daubert: S4 sets benchmark for developments at CDG and Orly

SDA Chief Executive Officer Guy Bodescot on new standards of service at Paris airports

Bob Miller reflects with pride on DFS Hawaii's 50th anniversary

Wm Grant & Sons' Ian Taylor and Alex Warren on the Glenfiddich Millennium Vintage

WDFG's Nigel Sandals welcomes a timely new product launch

Barbara Lavernos on partnership, leadership and humility

Philippe Schaus talks on the DFS Hawaii 50th anniversary celebrations on taking over at DFS Group

Diageo Global Travel & Middle East Marketing Director Steve White highlights a strong year

Gilly Gray on Melbourne Airport's commercial results and domestic terminal plans

Puig sets sail with Prada Luna Rossa

Abu Dhabi Airports Company wins major Frontier accolade

Jean-Luc Foucher-Créteau sets out Yves Rocher's travel retail strategy

Dan Cappell recognised for a lifetime's achievement in travel retail

Steve Hagerty on South Bar & Café

Julie-Ann Beattie on CIAL-HMSHost cooperation

Beam Inc EMEA Travel Retail Manager Antony Kime discusses the Jim Beam Honey campaign at Munich

Portfolio boosts Lisbon Airport’s Sense of Place

Mitchell Taylor on Australia's First Families of Wine

DFS Group's Michael Schriver speaks to Peter Dowling at Masterpieces of Time IV

Beauty: a Mann's world - Lancôme partners Lanvin’s Alber Elbaz in make-up collaboration

Rebecca Mann asks whether travel retail is ready for beauty vending machines

Sydney Airport details tobacco allowance impact, and mitigation strategy, in 2012 results

Philippe Schaus takes the reins at DFS Group

Rebecca Mann gauges BPI Chief Executive Rémy Gomez’s reaction to the Azzedine Alaïa deal

Reflections on Estée Lauder’s latest interim results

Rebecca Mann discusses the booming nail colour and care market

Celebrating Jack's Bar & Grill at Dubai International

Jack's Bar & Grill; The concessionaire's view

Rebecca Mann discusses the Acqua for Life 2013 clean water campaign

Acquisitions fuel Dufry growth in 2012; retailer reveals packed 2013 pipeline

Gunnar Heinemann and Carsten Nørland discuss a shared retail vision at Copenhagen Airport

Puerta del Sur CEO Diego Arrosa on the return of Air France-KLM to Montevideo Carrasco Airport

Gilbert Ghostine discusses the impact of corporate social responsibility on reputation at TFWA

Parker Gundersen and Ryan Hill discuss the launch of The Macallan M at Changi Airport

Rebecca Mann examines the potential for hair care as Unilever International targets travel retail

DFS Group's Michael Schriver on a new era for duty free at LAX

Westfield’s Dominic Lowe on an exciting F&B offer at LAX

Patrick Bouchard on the power of Invictus

Master Blender Gordon Motion and Maxxium Travel Retail’s Mariska van Beukering on The Famous Grouse

Martin Moodie sums up LS travel retail’s new-look retail offer at Rome Fiumicino Airport

Paul Griffiths celebrates Dubai International's FAB success

DFS Group Chairman and CEO Philippe Schaus speaks to Melody Ng at the Masters of Wines and Spirits

Maxxium Travel Retail Managing Director Glen Williams on the Jim Beam American Stillhouse

Andrew Carter toasts a world first for Penfolds

Andrew Gardiner celebrates a pioneering moment for Sydney Airport

Nuance's Raelene Johnson applauds a "very special" wine initiative

Sydney Airport CEO Kerrie Mather on a first of its kind

Treasury Wine Estates’ Gregory Phillips on a high-quality showcase for Penfolds

DFS takes a Masterly approach to time

Peter-Jan Rozenberg on an Exquisite Schiphol experience