All Episodes
Out of the Hourglass — 279 episodes
Ep. 273: The Team That Wanted to Free Him: Pete Grandin on Building a Management Team That Transformed GrandScapes
Ep. 272: Working Genius in Action — Hiring, Retention, and Leadership | with Alysa Medina of Painters USA
Ep. 271: Hire for Potential – Introducing the POP™ Assessment with Jane Allen and Mark Repkin
Ep. 270: Business is Messy – Finding, Hiring, and Keeping Your Number Two
Ep. 269: The Leap and the Plan – How Watson & Sons Turned Pressure Into Progress
Ep. 268: The Outside Perspective – What Level 2 Safety Certification Really Looks Like with Darren Lottes & Mason Mimnaugh
Ep. 267: Your Brand Story – Video, Content & the Marketing Mindset That Changes Everything
Ep. 266: Financial Clarity Meets Smart Staffing – Fractional Solutions for the Trades
Ep. 265: Cash Flow: The Lifeblood of Business Growth
Ep. 264: From Big Ideas to Strategic Execution – Pete DiStefano's Leadership Journey
Ep. 263: Breaking Out of Autopilot — How Strategic Thinking Transforms Sales Results
Ep. 262: Conquer the Chaos – The Balance of Family, Business & Finding Your Voice
Ep. 261: Business Is Messy — Sales Culture, Family Succession & Accountability Challenges
Ep. 260: Why Mental Health First Aid Matters — Equipping Leaders to Support Their Teams with Rob Vallentine
Ep. 259: Growing a Legacy – The Story of Kent Countryside Nursery with Susan Kussin Tompkins
Ep. 258: Building Culture Through Strategic Downtime — The CHP Paint Co. Story
Ep. 257: You Can't Give What You Don't Have – Developing Yourself and Your Key Leaders in 2026
Ep. 256: Common Small Business HR Misconceptions (That Cost You Money)
Ep. 255: Planning Check In – What our Coaches are Seeing in Every Annual Planning Session Right Now
Ep. 254: AI Accelerator Workshop – A 6 Month Roadmap to Turn Strategy Into Competitive Advantage
Ep. 253: "How You Do Anything Is How You Do Everything" - Building Career Ladders & Peer Feedback
Ep. 252: Behind the Scenes — Reflections from the 2025 Grand Summit
Ep 222 Re-Release: Highlights from the Experience Mindset, a Book by Tiffani Bova: Where EX & CX are Intricately Intertwined
Ep. 251: Beyond Your Trades Business – Pete Schnepp on Diversifying Into Commercial Real Estate
Ep. 250: Small Resets, Big Results – A Conversation About Dan Heath's Book, Reset
Re-Release Ep. 220: AI Meets Small Business - A conversation with Ross Hartmann of Kiingo AI
Ep. 249: Grand Summit 2025 — Seattle, Sessions & Why You Should Attend
Ep. 247: Partnership at the Top – How GMs and Owners Work Together
Re-Release Ep. 199: Scaling your Business with Overseas Talent: Sharing Insights & Approach from Michael Murray
Ep. 246: The Delicate Art of Passing the Egg – From Sales Promises to Operations Delivery
Ep. 245: Don’t Hit Snooze on 2026 Planning – Why Now is the Time to Start Your Annual Plan
Ep. 244: Beating the Drum – Setting the Table for Sales Success with Gavin Hepp
Ep. 243: Checking Back In — Stewart Painting's Board Journey Continues
Ep. 242: Safety Reports – Transforming Construction Safety with Digital Technology
Ep. 241: Cybersecurity for Small Business – It's Not Optional Anymore
Ep. 240: The Heavy Backpack — Breaking Through CEO Isolation with Bill Drysdale
Ep. 239: Compensation Planning for Growth – A Conversation with Utopia HR Solutions
Ep. 238: From Founder to Coach – Mike Freeman's Entrepreneurial Evolution
Ep. 237: The Dual Impact – Safety Focus as a People Strategy and Business Advantage
Ep. 236: Pain Points & Price Points – Winning the Objection Game Before It Starts
Ep. 235: The Hourglass Scorecard – A Tool for Business Assessment and Growth
Ep. 234: What Small Business Owners Should Know When Choosing a Financial Advisor
Ep. 233: The Rise of AI Search & Digital Marketing for Home Service Businesses
Ep. 232: Planning for the Unplanned – Every Business Owner Needs a Crisis Plan
Re-Release Episode #196: Unlocking the World of Crucial Conversations – High Stakes, Disagreeing Opinions and High Emotions
Ep. 231: Budget B Agility – Preparing Your Business for Whatever Comes Next
Re-Release #179: Job Site Leadership – Their System vs. Our System and the 3-Legged Stool
Ep. 230: From Trades to Real Estate — How Dan Brady Built a Second Seven-Figure Business in the Short Term Rental Space
Ep. 229: A Journey to CEO & Intentionality – How Eric Tilghman Transformed His Leadership & Mindset Approach
Ep. 228: How I Show Up as a Leader
Ep. 227: Values-First Leadership – Building a Foundation of Unreasonable Hospitality
Ep. 226: Marketing Blueprint & the Painting Industry – From Digital Presence to ROI with Brandon Pierpont of Painter Marketing Pros
Re-Release #116: What does it mean to get Out of the Hourglass?
Ep. 225: The Learning Never Stops – A Chat with Business Coach Jim Bradley on His Love of Knowledge
Ep. 224: Shifting Your Financial Perspective — From Accounting to Strategic Management
Ep. 223: Catching up with DASH Content Collective – The Ins and Outs of Social Media Marketing in 2025
Ep. 222: Highlights from the Experience Mindset, a Book by Tiffani Bova – Where EX & CX are Intricately Intertwined
Ep. 221: The Sellers Peer Group – Maximizing Business Value in a Changing Market
Ep. 220: AI Meets Small Business: Productivity, Culture, and Innovation - A conversation with Ross Hartmann of Kiingo AI
Ep. 219: Safety First – Navigating an OSHA Audit and Building a Culture of Safety at Webfoot Home Improvements
Ep. 218: Breaking Sales Barriers – Mastering Mindset and Unlocking Potential, Highlighting an Upcoming Sales Workshops
Ep. 217: The Roadmap Reset – Gearing up your 2025 Planning
Ep. 216: Inside the Coaching Room: Sales Leadership Strategies with Mark Repkin, Josh Cornell & Mike Green
Ep. 215: – An Acquisition Story Connecting with the Co-Owners at Central Oregon Garage Door
Ep. 214: Organic Authenticity & Building Relationships with Jaclyn Rogers, Client Relations Manager at Ai Painting Plus
Ep. 213: Retirement & Exiting Well – The Final Chapter with Kevin Nolan
Ep. 212: The Art of Sales Coaching, A Conversation with Jeff Cramer
Ep. 211: Where Resistance Meets Strengths – A Retreat Debrief Unlocking the Power of the Reflected Best Self Exercise
Ep. 210: Top 10 Leadership Mistakes People Make from an SLII Experience™ Framework
Ep. 209: Fast Growth Planning – Organizational Development & Strategic Decisions
Ep. 208: Where Technology Meets Data Driven Decision Making – A conversation with Christi Fabela of busybusy of Align Technologies
Ep. 207: The Financials Fundamentals – Laying the Groundwork & Workshop Preview
Ep. 206: Fast Growth Business Planning – The Growth Fundamentals
Ep. 205: It’s Time for a Review – Highlighting the Company Process and Keeping it Relevant
Ep. 204: Introducing the Fast Growth Business Planning Program
Ep. 203: 5 Ways to Boost your SEO without Touching your Website
Ep. 202: The Power of the Pause - A Conversation with Tamara Chase
Ep. 201: How’d They Do That- Face to Face Marketing with George Apap
Ep. 200: “I’m Okay, Your Okay” and Neuro-Linguistic Programming: Sales Coaching with Jim Falk
Ep. 199: Scaling your Business with Overseas Talent – Sharing Insights & Approach from Michael Murray
Ep. 198: Exploring SEO – Strategies for Small Business Success with Chris Long
Ep. 197: Leadership Training at Bowman Painting – Developing Leaders, Impacting Culture & Cultivating Role Success
Ep. 196: Unlocking the World of Crucial Conversations – High Stakes, Disagreeing Opinions and High Emotions
Ep. 195: Fortifying your Organizational Citadel - Excerpts from the 2024 Grand Summit Keynote
Ep. 194: Navigating the Digital Maze – SEO vs. SEM with Brittany Murphy, Marketing Strategist
Ep. 193: Family Business Dynamics – Understanding the Core Pillars to Build Healthy Relationships In and Out of the Workplace
Ep. 192: Understanding the Characteristics of a High Performing Team, a Chapter from the NCG Management Training Series
Ep. 191: Advanced Financial Workshop - A Preview
Ep. 190: Big Rock Charters & Why They Matter
Ep. 189: Creating your Career Pathway – Opportunities and Behaviors to Grow in the Trades
Ep. 188: Generational Transitions of a Business - A.G Williams Painting Company
Ep. 187: Sales Coaching & Peer Groups with Chuck Winkles
Ep. 186: A Perspective of Two Worlds – From Operations to Sales and Filling the Schedule with Conal Mulreany
Ep. 185: Working Genius Applied – Understanding Team Dynamics & Unlocking Engagement
Ep. 184: Creating Freedom - The Operations Meeting & Company Structure that support Organizational Muscle
Ep. 183: Bring Back the Trades - A Conversation with the Organization’s Founder, Steve Turner
Ep. 182: Kicking off 2024 - Let’s Get Building
Ep. 181: Sales Managers & Coaching for Commitment - A Review of OMG’s “The Ultimate Sales Coaching Guide”
Ep. 180: Pay for Performance and the Team Member Contract
Ep. 179: Job Site Leadership - Their System vs. Our System and the 3-Legged Stool
Ep. 178: Preparing your Business for the Technology Wave: Automations, No Code Tools and Clean Data with Chris Kiefer
Ep. 177: Closing the Gap - from Resources to Recruiting, a Conversation with Classet
Ep. 176: A look inside Organizational Muscle: Cascade the Plan
Ep. 175: Business is Messy, That’s Okay: The Obstacle is the Way
Ep. 174: Budgeting Success 101: The Revenue Cookbook
Ep. 173: Demystifying SEO with Dash Content Collective
Ep. 172: Unlocking Team Genius: Navigating Work Dynamics via Working Genius
Ep. 171: Organizational Muscle Sneak Peak - The Money Chapter
Ep. 170: Levels of Work: Problem Solving, Decision Making & The Power of Delegating
Ep. 169: Exploring Daring Greatly, The Summit Retreat in Alaska
Ep. 168: 2024 is on the Horizon - We are Gearing up for Annual Planning
Ep. 167: The Practice of Visioning
Ep. 166: Let's Talk Geniuses - An Introduction to the Working Genius Framework
Ep. 165: Mental Health & Well-Being Awareness in the Construction & Trades Industry
Ep. 164: Prospecting & Business Development ~It Starts with Culture~
Ep. 163: Organizational Muscle Sneak Peek - Let's Talk Compensation
Ep. 162: The Succession Planning Process - Stage 3
Ep. 161: Methodology & Process, A Key to Mastering the Sales Mindset
Ep. 160: June is National Safety Month - Captive Takeaways
Ep. 159: The Sales Insights Report - Measuring Tactics, Will to Sell & SalesDNA
Ep. 158: The Succession Planning Process - Stage 2
Ep. 157: Business Is Messy - It’s All About Perspective
Ep. 156: LEAN Series Finale: The Culture Factor
Ep. 155: Organizational Muscle Sneak Peak: The Marketing Chapter
Ep. 154: Making Connections in the CPC: Alignment of the Why
Ep. 153: Introducing the Succession Planning Process
Ep. 152: LEAN Tools Explored - Elements of the Control Plan
Ep. 151: Refocusing Sales Behaviors - Let’s Not get Beat by the Decision Process
Ep. 150: Organizational Muscle Chapter Sneak Peek: Hiring the Talent!
Ep. 149: 2023 Grand Summit Conference - The Recap
Ep. 148: Putting the Cascading Planning Cycle to Work: The Monthly Core 3
Ep. 147 Lean Series Continued : The Kaizen Event
Ep. 146: Business is Messy & A Preview of Building Mental Strength
Ep. 145: Connecting the Dots: The Employee Welcome Experience & Retention
Ep. 144: The Visionary/Integrator Relationship: A Dynamic of Conflict & Collaboration
Ep. 143: Managing to the DNA of a Sales Team ~ A dynamic lens of strengths, weaknesses, and skills
Ep. 142: Lean Series Continued: A focus on DMAIC
Ep. 141: Problems, Change & Continuous Improvement
Ep. 140: Business is Messy ~ Walking into 2023
Ep. 139: Giving Feedback ~ Why...when...how?
Ep. 138: Opening Up the LEAN Toolbox ~ TIMWOODS
Ep. 137: Biz Dev is Back! It's Time to Refresh your Sales Strategy
Ep. 136: The Use of Technology in Process Improvement
Ep. 135: Business is Messy Series ~Riding the Rapids~
Ep. 134: Navigating the Legal Risks of Employee Termination
Ep. 133: Who Says Promo Products have to be boring? A conversation with Boxed Sourcing & Production
Ep. 132: NCG Book Club ~ Who Not How ~ by Daniel Sullivan
Ep. 131: Lean Principles - Applying Lean thinking to the Trades
Ep. 130: NCG Book Club: The Ideal Team Player by Patrick Lencioni
Ep. 129: Gearing up for Annual Planning
Ep. 128: Position Visions & DISC Assessments
Ep. 127: Diagnosing Problems
Ep. 126: The Impact of Summit Member Adventure
Ep. 125: The Sales Guys ~ But WHEN do I give the Estimate?
Ep. 124: The Power of a Team DISC Debrief
Ep 123: Barriers to Growth & Scalability
Ep. 122: Accountability vs. Responsibility
Ep. 121: NCG Book Club: Love + Work
Ep. 120: Values & Culture ~Excerpts from the Job Site Leadership Training~
Ep. 119: Brand Power & Marketing with ALLBRiGHT Painting
Ep. 118: Business is Messy - July Edition
Ep 117 An Excerpt from the Sales Boot Camp ~ Talking Budget
Ep 116 What does it mean to Get out of the Hourglass?
Ep 115: Utilizing DISC to work with Customers
Ep 114: Recruiting & Retention at Nolan Painting
Ep 113: NCG Book Club ~ Coaching for Breakthrough Success
Ep 112: Mid Year Planning Status Check
Ep 111: Disc Foundations
Ep 110: A Member Story ~ Building Stewart Painting's Board of Directors
Ep. 109 The Role of the Coach
Ep 108: NCG Book Club - FISH! A Proven Way to Boost Morale and Improve Results by Stephen C. Lundin
Ep 107: Safety In Practice, A conversation with Paul Cook & Hernan Jimenez
Ep 106: Checking in with Jeff Wraley, Founder of Groundwork
Ep 105: Customer Issues & Crucial Conversations
Ep 104: The Ops x Sales Relationship Dynamic
Ep. 103: Personal Affect vs. Culture
Ep 102: Bringing KPIs into Focus
Ep 101: NCG Book Club - Winning On Purpose
Ep 100: 18 Years of Gratitude
Ep. 99 Take Charge of your Leadership Development
Ep 98. Tapping into Jerry Block's Wisdom
Ep. 97: Get Good at Making Decisions
Ep. 96 The Role of The Chief Revenue Officer
Ep. 95 NCG Book Club - Drive by Daniel Pink: The Surprising Truth About What Motivates Us
Ep. 94 Role Clarity ~ A Levels of Work Follow Up Discussion
Ep. 93 The Entrepreneurial Spirit Series ~ An Interview with Lori Delin
Ep. 92 Business is Messy - The New Year Edition
Ep. 91 A Member Story ~ An Interview with Rob Yarbro
Ep. 90 NCG Book Club: Kim Scott's Radical Candor
Ep. 89: Annual Review with Nolan Painting & The 2022 Plan
Ep. 88: Making the Most of your Social Media Channels in 2022
Ep. 87: The Entrepreneurial Spirit Series ~ An Interview with Nate Anderson
Ep. 86: Working Through the Cascading Planning Process
Ep. 85: Messages of Gratitude
Ep. 84: The Entrepreneurship Spirit Series ~ An Interview with Bill Kelly
Ep. 83: Cascading Change Story Feat. JRS Landscaping
Ep. 82: The Importance of Online Reviews feat. Chris Kiefer
Ep. 81: Ownership vs. Management feat. Jared Byas
Ep. 80: Cascading Change Story - Feat. Travis Ulrich & Ryan Parsons
Ep. 79: Business is Messy - October Edition
Ep. 78: KPIs by Department Series: HR & Accounting
Ep. 77: NCG Book Club: Adam Grant's Think Again
Ep. 76: Work/Life Balance: Chasing the Primary Aim
Ep. 75: The Property Manager Perspective
Ep. 74: KPI Series: Inside & Outside Operations
Ep. 73: 2021 Grand Summit Highlights
Ep. 72: Highlights: Recruiting, Field Leadership and More...
Ep. 71: The Role of the HR Department
Ep. 70: KPI Series: Sales & Marketing
Ep. 69: Holding Effective One on Ones
Ep. 68: Business is Messy - The Summer Edition
Ep. 67: KPI Series: A Department Overview
Ep. 66: Cascading Change
Ep. 65: Brand Power with Two Dudes Painting Co.
Ep. 64: Grit and the Hero's Journey
Ep. 63: NCG Book Club: The Dichotomy of Leadership.
Ep. 62: The Role of the Bookkeeper
Ep. 61: The Mindset of the Apprentice
Ep. 60: Training New Estimators featuring Jon Bryant of PaintScout
Ep. 59: Community Engagement with Nolan in the Neighborhood
Ep. 58: P.S - A Levels of Work Bonus Episode - Interviewing
Ep. 57: Safety Culture - Make it a Priority
Ep. 56: Operational Field Leadership
Ep. 55: Performance Improvement Plans
Ep. 54: Business is Messy - The April Edition
Ep. 53: The Sales Guys: Selling in a High Demand Environment
Ep. 52: Levels of Work Series: Level 4
Ep. 51: Hiring: The Role of the GM
Ep. 50: Dealing With Resistance
Ep. 49: Recruiting with Kevin Nolan
Ep. 48: Levels of Work Series: Level 3
Ep. 47: The Role of the CEO
Ep. 46: How to Win Friends & Influence Others Using DISC
Ep. 45: Levels of Work Series: Level 2
Ep. 44 Lessons in Leadership: Cleaning Up the Mess
Ep. 43: Hiring a Sales Rep
Ep. 42: Levels of Work Series: Level 1
Ep. 41: Creating an Annual Sales Business Plan
Ep. 40: The Cascading Planning Process in 2021
Ep. 39: Refreshing the Employee Handbook
Ep. 38: Sales Management Covenants
Ep. 37: NCG Highlights What They're Listening To
Ep. 36: Special Release: Book Club in Action - First, Break All the Rules
Ep. 35: D4 & S4 - SLII Experience™ Series
Ep. 34: Winter Sales Prep & Identity Role
Ep. 33: Lessons in Leadership 3.0
Ep. 32: Ideas to Make a Budget That's Worth Making
Ep. 31: Behaviors & Accountability of Business Development
Ep. 30: D3 & S3 - SLII Experience™ Series
Ep. 29: Becoming WBENC Certified: A Personal Take
Ep. 28: Budget Planning in a Time of Uncertainty
Ep. 27: D2 & S2 - SLII Experience™ Series
Ep. 26: Preparing for Fall in the Field
Ep. 25: Leveraging Google to Boost SEO
Ep. 24: Lessons in Leadership 2.0
Ep. 23: D1 & S1 - SLII Experience™ Series
Ep. 22: Advanced Sales Training Highlights
Ep. 21: Process Documentation
Ep. 20: Role of the CFO
Ep. 19: S.M.A.R.T. Goals
Ep. 18: The War of Art
Ep. 17: Individual Development Plans
Ep. 16: Retraining the Team
Ep. 15: An Introduction to Situational Leadership II
Ep. 14: Adapting and Communication: A Focus on HR
Ep. 13: Building Momentum in the Return to Work
Ep. 12: Lessons in Leadership
Welcome to Out of the Hourglass
Ep. 11: Virtual Selling Series: A Conversation with Jim Hughes & Under the Sun Improvements
Ep. 10: Adapting Your Sales Team
Ep. 9: The Virtual Sales Process, Featuring BestQuote
Ep. 8: Returning to Work During COVID-19
Ep. 7: Building a Culture of Feedback
Ep. 6: Why Customers Buy with Jim Falk
Ep. 5: Finish Strong with Brian Nolan
Ep. 4: Culture Code with Kathryn Freeman
Ep. 3: Transaction Analysis with Jim Falk
Ep. 2: Crucial Conversations with Colin Nolan
Ep. 1: Goal Setting with Kevin Nolan