All Episodes
Retail Transformation Show with Oliver Banks — 300 episodes
341: The Competitive Advantage of Complexity
340: Conscious Leadership in Action
339: Can AI Predict the Future? And Should It?
338: Making Change Stick for Frontline Retail Teams
337: [Show Update] Pressing Pause To Refocus
336: Blending AI Into Retail Operating Models
335: Out of Sight, Out of Mind
334: A Year Of Driving Retail Transformation
333: The Retail Carnival Is Coming
332: The Future For Retail's Frontline Workforce
331: Is Your Retail Operating Model Draining Profits
330: Overcoming Uncontrollable Variation
329: Overcoming Inaction In Transformation
328: The Rapid AI Revolution In Retail
327: The Essential Retail Trends And Themes Shaping 2025
326: Retail Review Of The Year 2024
325: Rethinking Pre-Purchase Personalisation
324: Uncovering The Blind Spots Of Innovation
323: Conquering Change Fatigue
322: Spotting The Warning Signs Of Distress
321: The Hidden Neuro-Influences In Retail
320: Golden Nuggets From The Sixth Year Of The Podcast (part 2)
319: Golden Nuggets From The Sixth Year Of The Podcast (part 1)
318: Expanding Your Retail Store Empire
317: Is Retail As A Service Leveling the Playing Field?
316: The Rise Of Retail As A Service (RaaS)
315: The 10-Second Customer Journey
314: Reviewing Rufus, Amazon's New Chatbot
313: The Most Exciting Part Of Retail
312: Three Big Ideas For The Future Of Grocery
311: Beyond The Classic Retail Business Model (part 2)
310: Beyond The Classic Retail Business Model (part 1)
309: When Transformation Succeeds
308: When Transformation Fails
307: Avoiding Transformation Failure
306: Stay Up To Speed With The Retail Show
305: Winning At Continuous Improvement
304: The Fragile Digital World: Lessons From The CrowdStrike Outages
303: Exploring Retail Around The World
302: The Democratisation Of Retail
301: Looking Inside 'Driving Retail Transformation'
300: Reflections And Evolutions
299: Why Simplifying Is Hard (And How To Approach It)
298: Flagship Stores: Strategic Play Or Vanity Project
297: The Great Workplace Debate - WFH vs RTO
296: Reimagining The Role Of The Physical Store
295: Shift Customer Experiences Into Memories
294: The Inevitable Transformation Challenges
293: Becoming A Human Centric Company
292: Leaping The Transformation Gap
291: Cutting Edge Solutions To Counter Shrink
290: Segmenting Shrink To Uncover The Real Challenge
289: Igniting A Start-Up Spark In Big Business
288: How Our Own Brain Blocks Meaningful Work
287: Why The Change Is Not Realising The Benefits
286: The Department Store's Predicament
285: How Technology Is Changing The Role Of People
284: Building Momentum To Deliver - Book Launch Special
283: The Human Side Of Change - Book Launch Special
282: Understanding The Solution - Book Launch Special
281: Understanding The Problem - Book Launch Special
280: Driving Retail Transformation - Book Launch Special
279: Being Confident Despite Uncertainty
278: What My Book Is Not
277: Explore The Hyper-Connected Store
276: The Small Steps To Continuous Improvement
275: Short Term Gains, Long Term Pains (part 2)
274: Short Term Gains, Long Term Pains (part 1)
273: Blending Labour Savings And Service Levels
272: Retail Trends And Themes For 2024
271: Taking The Driver's Seat In 2024
270: Retail Wrapped
269: Retail Review Of The Year 2023
268: Unlocking New Value From Waste Streams
267: The Art And Science Of Retail Technology
266: Achieving Alignment Across Silos
265: The Challenges Of Unified Commerce
264: Golden Nuggets From The Fifth Year Of The Podcast (part 2)
263: Golden Nuggets From The Fifth Year Of The Podcast (part 1)
262: Omnichannel Vs Unified Commerce
261: Uncovering The Path To Retail Profitability
260: Unlocking Retail Simplification
259: How AR Is Redefining The Shopping Experience
258: The Story Behind My Upcoming Book
257: Unpacking How Amazon Have Expanded
256: Creating A New Business Model
255: Moving Beyond The Traditional Business Model
254: When Is Transformation Not Transformation
253: Boost Chances To Successfully Transform
252: The Rise Of Resale And Recommerce
251: Unleashing The Power Of Retail Community
250: Becoming Fit For The Future
249: The Rise Of Robotics In Retail
248: The Rise Of Robotics In Last Mile Deliveries
247: The Rise Of Robotics In Transport
246: The Rise Of Robotics In Warehouses
245: Elevating Customer Conversations
244: The Evolution Of Smart Lockers
243: Thrifty Transformation To Thrive
242: Reinvigorating Lean Six Sigma In Retail
241: Building On Big Takeaways From Shoptalk Europe
240: Growing Through Retail Marketplaces
239: Laying The Foundations To Transform
238: Reflections And Themes From Shoptalk Europe 2023
237: How To Drive Retail Transformation
236: Today's Decisions Create Our Future Regrets
235: Profit Warnings And Transformation
234: Thriving In Social Commerce (part 2)
233: Thriving In Social Commerce (part 1)
232: The Hidden Costs In Your Transformation
231: Retail Tech To Solve In Store Challenges (part 2)
230: Retail Tech To Solve In Store Challenges (part 1)
229: To Disrupt Or Not To Disrupt
228: What Customers Want In 2023
227: Enhancing Your Customer Ecosystem
226: Knowing What's Likely To Happen
225: Transforming Ranging And Curation
224: 10 Thoughts On AI In Retail
223: AI And The Future Of Retail
222: Mastering Everyday Negotiation
221: How To Manage Successful Trials
220: Your Transformation Is On Trial
219: Retail Trends And Themes For 2023
218: Retail Review Of The Year 2022
217: Stop Gossip Killing Your Transformation
216: What To Learn From The Disruption Of 2022
215: Making Acquisitions Successful
214: The Evolution Of Retail Ad And Media Networks
213: Effective Change Is About People
212: Golden Nuggets From The Fourth Year Of The Podcast (part 2)
211: Golden Nuggets From The Fourth Year Of The Podcast (part 1)
210: Making Marginal Gains To Drive Profit
209: Powerful Change Communication
208: Moving Forward From Productivity & Transformation 2022
207: Is Retail Transformation Failing At Present?
206: Evolving In Store Experiences With Smartphones
205: Listening To Your Customers To Transform CX
204: 3 Takeaways From Productivity & Transformation 2022
203: Fundamental And Incremental Transformation
202: Immersive Video To Engage Customers
201: Productivity & Transformation Event Preview
200: The Ever-Trends Of Retail
199: The Changing Role Of Store Colleagues
198: How Semiotics Can Boost Retail Sales
197: The Great Retail Acronym Challenge
196: Learning From World Class Decision Makers
195: The Anatomy Of A Decision
194: Focusing On Tech Trends And Avoiding The Fads
193: The Power Of Writing It Down
192: Retail Myths And Mottos
191: How Story Opens Retail’s Great Adventure
190: The Livestream Shopping Operating Model
189: How Livestream Shopping Is Changing Retail
188: Quick Fire Reflections To Inspire Change
187: What If Your Transformation Is Wrong
186: Getting Ready For Radical Change
185: Are Checkout-Free Stores The Future?
184: Simple Ideas And Why We Ignore Them
183: Defining The Role Of Your Stores
182: Overcoming Stress With Science
181: 6 New Business Models Driven By Sustainability
180: Building Slack Into Your Operating Model
179: How Influencers Are Changing Retail
178: The Retail Technology Show Preview
177: Inspiring Innovation Across Your Organisation
176: Being The Best Omnichannel Retailer
175: Embracing Ecommerce Metrics
174: What To Do When There Is No Right Answer
173: Designing Omnichannel Journeys
172: Exploring What The Metaverse Means
171: Letting Avatars Guide Your Transformation
170: The Rise Of Quick Commerce (part 2)
169: The Rise Of Quick Commerce (part 1)
168: Think Differently And Redefine Success
167: 2022 Retail Trends And Watch-Outs
166: Learning From The Service Led Industry
165: Retail Review Of The Year 2021
164: Behind The Mic With Oliver Banks
163: Learning To Have Conversations That Matter
162: The Evolution Of Loss Prevention
161: Forging A Customer Complaints Strategy
160: Stores Vs Online - Which Is Best?
159: Golden Nuggets From 3rd Year Of The Podcast (part 2)
158: Golden Nuggets From The Third Year Of The Podcast (part 1)
157: The Collision Of Gaming And Retail
156: The Many Changing Facets Of Retail
155: Reinventing Digital Shopping
154: Avoiding Frontline Burnout
153: Looking Back To Define The Future
152: Learning From Retail's History
151: How RFID Is Changing Retail
150: The Ever-Evolving World Of Retail
149: The Retail Returns Conundrum
148: Transforming Discovery In Retail (part 2)
147: Transforming Discovery In Retail (part 1)
146: The Future Of Department Stores
145: Overcoming Retail’s Big Contradictions
144: Resurrecting Retail After The Pandemic
143: The Return Of Stores
142: The Modern Retail Operating Model
141: Simplification Isn’t Rocket Science
140: Retail Transformation Live 3 Preview
139: Why We Don’t ‘Keep It Simple’
138: Simplification Stories At Nisa
137: Is Lean Six Sigma Still Relevant?
136: Understanding The Circular Economy
135: 3 Driving Factors To Transform
134: The Race To Retail Resilience
133: What’s Happening In Retail Technology
132: Overcoming The Confusion Of Transformation
131: 4 Traits For Great Transformation Leadership
130: What Makes A Transformation Superstar
129: The 4th Industrial Revolution For Retail
128: AR, VR And Retail In The Metaverse
127: Checkout Free, Frictionless Stores
126: The Complexity Of Omnichannel Retail
125: 8 Factors Shaping Technology Led Transformation
124: How To Be A Data Driven Retailer
123: Build Data Integrity With Effective Data Governance
122: Using Data To Improve Staff Scheduling
121: Lessons From Criminal Forensic Investigations
120: Understanding Data and Data Science In Retail
119: How To Do Predictive Modelling
118: The Agile Stores Manifesto
117: Are Retail Operating Models Dead?
116: Understanding Agile
115: Learning From Pureplay Retailers
114: Review Of The Year 2020
113: Disruptive Thinking For A Volatile World
112: Key Themes For Retail Transformation In 2021
111: Defining Your Perfect KPIs
110: Amazon – Friend Or Foe?
109: Pop Up Stores and Ephemeral Retailing
108: Agile Supply Chains In Retail
107: The Best Bits From The Second Year Of The Podcast (part 2)
106: The Best Bits From The Second Year Of The Podcast (part 1)
105: Simplifying Retail Operating Models
104: Forging A Better Future
103: Creating Courageous Change Champions
102: Building A Strong Will To Change
101: Why Have A Purpose (And How To Find It)
100: The 100th Episode
099: How To Use Retail Technology Effectively
098: Retail Operational Cost Savings
097: Customer Centric Cultures
096: The Future Of The Store Of The Future
095: Reading Faces For The Win-Win
094: Find And Fix Customer Frustration
093: Rethinking Silos
092: Automating Your Warehouse
091: 10Ps To Transform Retail (part 2)
090: 10Ps To Transform Retail (part 1)
089: Previewing Retail Transformation Live (July 2020)
088: The Reinventionist Mindset (part 2)
087: The Reinventionist Mindset (part 1)
086: The Future Of High Streets
085: The Psychology Of Change
084: Being Remarkable In Adversity (part 2)
083: Being Remarkable In Adversity (part 1)
082: The Great Retail Acceleration
081: Becoming Customer Obsessed
080: Reopening Stores After Covid-19
079: Retail Store Management Structures
078: Reviewing Retail in 2020 Predictions
077: Transformation In Home Improvement
076: Communication Lessons From Covid-19 Lockdown
075: Retail Transformation Live – My Takeaways
074: How Covid-19 Will Change Retail
073: Leading Transformation Remotely
072: Being Digital vs. Doing Digital
071: 10 Biggest Strategy Mistakes
070: Working Effectively With Suppliers
069: How To Win Customers (part 2)
068: How To Win Customers (part 1)
067: Managing Retail Projects Successfully
066: Profit vs. Planet
065: Building Winning Transformation Teams
064: How IOT Will Change Retail
063: What You Must Know About Retail Today
062: Retail Trends For 2020
061: Review Of The Year 2019
060: Your Store Is The Stage
059: Creating Memorable Experiences
058: Building Your Emotional Resilience (part 2)
057: Building Your Emotional Resilience (part 1)
056: Career Tips For The Changing World Of Retail
055: The Best Bits From The First Year Of The Podcast (part 2)
054: The Best Bits From The First Year Of The Podcast (part 1)
053: The Retail Transformation Menu
052: 10 Steps To Overcome Adversity
051: Why Are Retailers Facing Adversity?
050: Is Transformation Right For You?
049: Is Retail Actually Changing?
048: Get Ready For Tech (And Other Live Event Tips)
047: Tech Driving Retail Transformation
046: Reinventing Retail For The New Normal (part 2)
045: Reinventing Retail For The New Normal (part 1)
044: The Problem With Digital Transformation
043: How Social Media Is Changing Retail (part 2)
042: How Social Media Is Changing Retail (part 1)