All Episodes
The Chief Customer Officer Podcast — 35 episodes
EP032: Stop Bending Your Business to Your Software
EP031: The Segmentation Grid Behind Every CS Strategy
EP030: Agent-First Customer Teams
EP029: Do You Actually Need Forward Deployed Engineers?
EP028: The Sticky Note Audit
EP027: The 7 CS Capabilities Every Team Must Own
EP026: Building Your Company Brain
EP025 Personal AI Agents, Forward-Deployed Engineers, and the Skills That Matter Now
EP024: The Shared Brain, Forward Deployed Engineers & AI at Home
EP023: From Vibe Coding to Enterprise AI
EP022: The Real AI Work: Agent Command Centers, AI Slop, and Building Systems That Save Time
EP021: Agent Sprawl
EP020: Building Uncommon: Claude Code, Retention-as-a-Service & the Player-Coach
EP019: The AI Native Services Playbook w/ Jay Nathan
EP018 Aim Small, Miss Small: Picking AI Use Cases That Pay Off w/ Neil Erickson
EP017 Uncommon Circles, Moderation Agents & The Rise of the Forward Deployed Engineer
EP016: Launching Uncommon
EP015: Why CS Teams Are Building Their Own Stack
EP014 Killing the CSM Role: TAMs, Forward-Deployed Engineers, and more
EP013: Building AI Infrastructure That Actually Works
EP012: How CarParts.com Replaced Their Entire Support Stack w/ Aurelia Pollet
EP011: Team-Wide AI Adoption
EP010: You Can't AI Your Way Out of Bad Data
EP009: Sitting Ducks and Fortresses: How to Read the AI Landscape
EP008: Cut Your Own Prices Before Someone Else Does
EP007: The Wisest Person in your Company You're Not Talking To
EP006: What We're Actually Building with AI Right Now
EP005: Building Predictive Customer Success with AI w/ Justin Chappell
EP004: Consensus on GRR, none on Customer Success
EP003: Context is King
EP002: Death of the Coverage Model
EP001: Agentic Renewals