All Episodes
The Chief Customer Officer Podcast — 16 episodes
EP016: Launching Uncommon
EP015: Why CS Teams Are Building Their Own Stack
EP014 Killing the CSM Role: TAMs, Forward-Deployed Engineers, and more
EP013: Building AI Infrastructure That Actually Works
EP012: How CarParts.com Replaced Their Entire Support Stack w/ Aurelia Pollet
EP011: Team-Wide AI Adoption
EP010: You Can't AI Your Way Out of Bad Data
EP009: Sitting Ducks and Fortresses: How to Read the AI Landscape
EP008: Cut Your Own Prices Before Someone Else Does
EP007: The Wisest Person in your Company You're Not Talking To
EP006: What We're Actually Building with AI Right Now
EP005: Building Predictive Customer Success with AI w/ Justin Chappell
EP004: Consensus on GRR, none on Customer Success
EP003: Context is King
EP002: Death of the Coverage Model
EP001: Agentic Renewals