All Episodes
The Ops Authority — 305 episodes
304. What Operators Need to Know About Where Business Is Headed Next
303. The Ops Edition #10: Speak Up, Level Up & Stack Your Wins with Lynette Robinson
302. How Kim Howard Used Strategic Mapping™ to Go From Operator to Strategic Consultant
301. 3 Ways to Use Strategic Mapping™ to Land Higher-Quality Clients
300. The Ops Edition #9: Messaging, Meetups & Momentum with Lynette Robinson
299. Building Operational Business Foundations for Realtors with Lauren Duke
298. Operations Behind Live Events with Shay Wheat
297. How Roofing Businesses Scale with Strong Operations with Thais Saenz
296. How Strategic Operations Leadership Drives Business Growth with Carol Burgard
295. 2026 State of the Union for Service Providers - Part Two
294. 2026 State of the Union for Service Providers - Part One
293. What's Working Right Now for Operators
292. How to Scale with Stability as a Service Provider
291. The Ops Edition #8: Balancing Bosses, Boundaries & Remote Teams
290. 10 Topics From Our Mastermind Retreat That You Can Learn From
289. The Ops Edition #7: Side Hustles, Salaries & Staying in Integrity
288. How to Turn Conversations into Clients
287. Why High-Achievers Still Need the DOO Certification w/Dr. Raymona Lawrence
286. The Magic Match: How To Gain More Visibility With Less Effort with Linda Sidhu
285. 3 Ways to Build Your Service-Based Business without Relying on Social Media
284. The Next Era of The Ops Authority: The debut of The Shop for Ops
283. How Natalie found her business besties and a BTS of their 8 year Mastermind
282. The Journey of Becoming the DOO at The Ops Authority
281. The Ops Edition #6: Ops Edition: Boundaries, Belief, and Better Business Models with Lynette Robinson
280. The Ops Edition #5 | Ops Edition: The Truth About Summits, Sales, and Systems with Lynette Robinson
279. Current Obstacles for Operators and How I'm Coaching Them
278. How a Military Veteran Built a Purpose-Driven Business Through the DOO Certification with Megan Gephart
277. How I Have Cultivated a Remote Team that Stays
276. Creating A Scalable Offer Without Abandoning Your High-Touch Style with AnnMarie Rose
275. Should You Scale an Agency or Remain a Solopreneur with Annie Hillman
274. The Ops Edition #4: Operators Questions Answered by Experts with Lynette Robinson
273. Nikki Nash Reveals Her Client Acquisition Blueprint
272. Will AI Replace Operators?
271. From Classroom to Operations: A Teacher's Journey to Director of Ops Success with Cassie Fleming
270. The Ops Edition #3: Operators Questions Answered by Experts with Lynette Robinson
269. 2025 State of the Union for Service Providers - Part Two
268. 2025 State of the Union for Service Providers - Part One
267. How to use LinkedIn as an Operator with Sophia Vega
266. 2024 Year in Review
265. 8 Insights from 8 years of business success
264. The Ops Edition #2: Operators Questions Answered by Experts with Lynette Robinson
263. How the DOO Certification Up-Leveled Her Employment & Company Revenue with Jocelynne Isaacs
262. An Operator's Insights: From Army to Billion Dollar Company with Amber Monaco
261. The Ops Edition: Operators Questions Answered by Experts with Lynette Robinson
260. Using Your Voice to Build Trust and Attract Clients with Jessica Rasdall
259. How to Guide Your Clients Through a Leadership Sabbatical with Alyson Caffrey
258. Powerful Ways to Grow as an Operator (Even if You're Not Ready for the DOO Certification)
257. From Actress to DOO: A Story of How Action Overcame Obstacles with Mylesha Morgan Ramey
256. How the Employee Path of the DOO Certification Set Bonnie Hoffman Up for Success
255. The Specific Steps I Take to Successfully Scale Small Businesses
254. How to Position Yourself as a Strategic Partner with the Strategic Mapping Model™
253. How Strategic Mapping™ Opened Doors for Kim Howard
252. Natalie's Journey of Leadership, Legacy, and Learning While Balancing a Family
251. The Power of Case Studies for Service Providers with Dana Owens
250. How to Coach the Leader When You're a DOO with Lee Chaix McDonough
249. How To Sell Your Services When You Prefer to Be Behind the Scenes with Ryann Dowdy
248. Natalie's Interview: Confessions of a Terrible Leader
247. How Kara Barnes Designed Work She Loves After the DOO Certification
246. The Journey from VA to Consultant with Sarah Neumann
245. How the Strategic Mapping Model™ Creates Freedom in Your Ops Career
244. The Difference Between Strategic Mapping and a Business Plan
243. 6 Ways to Design Your DOO Business
242. Understanding Assessments Used by Service Providers
241. 3 Ways to Convert Discovery Calls in 2024
240. Set Yourself Apart in Your Next Interview
239. Upwork and Insight for Finding New Work and Clients with Meighan O'Toole
238. Do This if You Need Clients Now
237. 3 Actions Operators Should Take When Imposter Syndrome Sets In
236. A Fulfilling Career Journey Because of the DOO Certification with Martina Douglas
235. Strategic Leadership in Government Contracting: Stephanie Marquardt's DOO Certification Journey
234. How to Walk Away from Work as a Part of Your Uplevel
233. Revolutionize Your Thought Leadership to Flow and Innovate with Dr. Julia Colangelo
232: 2023 Year in Review
231: 2024 State of the Union for Service Providers - Part 2
230: 2024 State of the Union for Service Providers - Part 1
229: What's the Difference in an OBM and a DOO?
228: Creating Operational Profit with Danielle Hendon
227: Creating a Career Path as an Operator
226: The Four Layers of Operations
225: Mastering the Art of Business Operations in the 4 Core Business Types
224: The DOO Download: Your Questions Answered (#7)
223: How to Price Your Services as a Service Provider
222: Should You Be a Generalist or a Specialist?
221: How to Transition from a Contractor to an Employee
220: Reflections from Make Your Mark Live
219: The DOO Download: Your Ops Questions Answered
218: How to Add Strategy to Your Clients Business
217: How to Build your Business Without Relying on Social Media, a Fancy Opt-In, or Any Ad Spend with the Boss Project
216: Securing Corporate Client Contracts with your Operations Skills with Liz J. Simpson
215: How 4 DOOs are Building Their Businesses in Their Own Way
214: How to Move from Implementer to Strategist
213: How the Certification Moved Moira Cleary Forward
212: What it Really Means to be a Leader
211: Taking the Leap from Corporate to Director of Operations with LaToya Williamson
210: How to Make the Leap from Corporate to Business Owner
209: What to do When Proposals Don't Get a Response
208: How to Raise Rates with Existing Clients
207: Stability Before Success with Megan Hale
206: Your Visual Brand as a Service Provider with WorkPlay Branding
205: Truth Talk Something Had to Give
204: Leveraging Neurodiversity as an Operator with Latrice Prater
203: Contingency Planning: Protecting Your Business in Times of Uncertainty
202: How to Plan to Take Vacation Time as a Service Provider
201: Is the Agency Model right for Me with Tasha Booth
200: How to Make Fractional Functional
199: 3 Steps to Gain Career Clarity as an Operator
198: Can a Creative Be a Good DOO? with Employee Regina Vigil
197: From Occupational Therapist to DOO with Upleveled Clients with Kahlie Welch
196: It's Time to Supercharge your Service Based Business
195: How Community Cultivators are Operators with Shana Lynn
194: The Impact of Accountability Advisors on our Students
193: Developing a DOO Mindset with Melissa Froehlich
192: Speed Up Your Success with Transformational Events with Julie Ciardi
191: I'm Taking a Stand
190: What Service Providers are Doing to Make Business Hard for Themselves
189: The Power of a "Next Best Self" Mentality
188: The Power of In-Person Connection: Takeaways From a Live Event
187: The #1 Ingredient for a Business You Love
186: Dealing With Scope Creep [Ep. 132 Replay]
185: The Benefits of Becoming a DOO as an Employee of a Business with Erica Rivera
184: From an Executive Assistant at a Big Four Firm to DOO with Nicola Peters
183: Operational Meltdown: The Southwest Airlines Crisis & What We Can Learn From It
182: Using your Mission Statement as your Business Guide
181: 2022 Year in Review
180: 2023 State of the Union for Service Providers (Part 2)
179: 2023 State of the Union for Service Providers (Part 1)
178: The DOO Download: Your Ops Questions Answered (#5)
177: The Impact of a DOO in a Scaling Business with Erin Weaver & Julie Ciardi
176: Expert Advice I'm Not Listening To
175: Profit First for Minority, Service-Based Businesses with Susanne Mariga
174: DOO Download: Your Ops Questions Answered (#4)
173: How to Create a Win Win Using Relationship Marketing with Laura Meyer
172: The Power of Processes as Intellectual Property with Audrey Joy Kwan
171: Innovating as an Intrapreneur - One DOO's Path with Kimone Napier
170: From Press Secretary to Corporate Marketing to DOO with Amber Glus
169: 9 Reasons Why Now is the Time to Become a Certified DOO
168: 6 Actions to Take Today if Money is Holding You Back from Joining the DOO Certification
167: Where are They Now? A Glimpse into the Careers of the Founding Certified DOOs
166: Building a Business Together: The CEO & DOO Partnership with The Benefit Doctor
165: Evolving the DOO Certification Program
164: The DOO Download: Your Ops Questions Answered #3
163: Becoming a Strategic Partner in a DOO Employee Role with Khara Malcom
162: One Key to Stopping Scope Creep Before It Starts
161: Stories of Scope Creep
160: What I've Learned in Over 100K Downloads
159: The Path to Finding Ease and Leadership as a DOO with Stacy Norris
158: The DOO Download: Your Questions Answered #2
157: 6 Actions Your Ops Business Needs For the Recession
156: 3 Ways to Build Culture with Your Virtual Team with Becky Brunner
155: Increasing Your Ops Authority by Understanding Automation with LaToya Russell
154: The DOO Download: Your Questions Answered #1
153: How the DOO Certification Can Benefit Your Employer and Grow Your Career with Sarah Campbell
152: 3 Ways to Use Strategic Mapping™ as a Foot in the Door Service
151: Upleveling from an OBM to a DOO Resulted in Tripling Her Monthly Revenue with Kerystyn Williams
150: 5 Steps to Landing Your Next Ops Role
149: How to Separate From an Implementer's Identity
148: Mission, Vision, and Values Revisited
147: 4 Steps to Becoming a Strategic Thought Leader
146: How Marketing and Ops Leaders Come Together in a Business with Veronica Romney
145: Develop Your Coaching Skills to Become a Stronger Operator
144: Keys to Working in Business with a Friend with Esther Littlefield
143: Managing Your Finances as a Service Provider with Melissa Houston
142: Top 8 Ways to Monetize Your DOO Certification
141: Upleveling as a DOO from OBM with Allie Stewart
140: How to Find "Top-Tier" Clients as a DOO
139: Why Every Scaling Company Desires a DOO
138: Why Copy Matters for Ops Service Providers with Lindsey Johnson
137: VIP Days for Operators with Jordan Gill
136: Why Visibility Looks Different for Service Professionals
135: Visibility for High-Ticket Services with Amanda Berlin
134: How Cherline Found Career Clarity Through the DOO Certification with Cherline Pierre Johnson
133: 3 Keys to Creating the Career Path You Desire
132: What is Scope Creep and Why Should You Avoid It?
131: How to Get Your First (or Next) Client with Abbey Ashley
130: State of the Union for Service Providing Professionals: Part 2
129: State of the Union for Service Providing Professionals: Part 1
128: The Ops Authority's Year In Review
127: Identifying Your 2021 Accomplishments
126: 4 To Dos To Set Up 2022
125: How Your Project Management Skills Make You a Great Launch Manager with Tasha Booth
124: 5 Ways to Show Gratitude in Your Business
123: Conviction Marketing with Kelly Roach
122: Why Emotional Intelligence Matters in Your Operations Career
121: 3 Ways to Upgrade Brain Performance to Smoothly Run Your Business with Tanessa Shears
120: What Does a DOO Really Do?
119: How Personality Assessments Can Help You Grow Your Business & Navigate Your Career
118: Leveraging Kolbe While Leading and Growing a Team with Eryn Morgan
117: Understanding the Kolbe for Greater Ease in Business
116: Creating a Next Level Experience for Her Clients & A Better Fit for Her Life with the DOO Certification - Claire Grace
115: Why It's Important to Build a Business That Fits Your Personality & Skills
114: How to Break Up with a Client
113: Results Matter: Why Quality Programs Focus on the Results of their Students
112: How the DOO Certification Helped Her See Her Potential and Create A Dream Business with Sarah Khan
111: The #1 Essential Ingredient to Healthy Client Relationships
110: 8 Benefits of Setting Boundaries with Clients
109: The 5 Ps to Deliver an Unexpected Message to Your Leader
108: How to Ask Your Leader to Pay for Your Learning + Development
107: 4 Steps to Managing Your Time as a Service Provider with Amanda Warfield
106: Leveraging Live Video in Your Marketing with Alicia Henderson
105: How to Stop Holding Yourself Back with Kelly Ruta
104: What to Do When You're Discouraged in Your Business
103: How to Balance Learning with Taking Action
102: How to Dream Bigger When You're a Natural Operator & Planner
101: Beyond the Checklist - Keeping Your Clients for Life with Hallie Agostinelli
100: The Difference 100 Episodes Has Made in The Ops Authority Business and Brand
Episode 99: 5 Steps to Building a Predictable Schedule When Serving Multiple Clients
98: From Corporate Accounting to DOO Agency Owner with Rachel Kempf
97: The Most Common Professions that Lead to a DOO Career
96: Is Your Service Offering Serving You… and Your Bottom Line?
95: How to Set Financial Goals as a Service Provider
94: My Favorite Business Growth Resources Over the Past Year
93: Five Tips to Finding the Right Mentor
92: Four Types of People Who Will Help You Grow Your Business
91: How Mindset & Limiting Beliefs Almost Stopped Her from Transforming Her Business with Alexia Bustios
90: Your Questions Answered - A DOO Roundtable
89: From Army Intelligence Officer to Director of Operations with Courtney Waid
88: Should You Add "PM" to Your Title?
87: Planning Your Weekly Schedule Like a CEO
86: Increase your Earning Potential with Profit Sharing
85: Up-level by Transitioning from Hourly to Outcomes Based Pricing
84: How to Add a Consulting Offer to Your Business with Melissa Froehlich
83: Five Steps to Full Circle Success as an Operations Leader
82: Overcoming the Emotions of Selling
81: How to Evaluate Shiny Objects in Your Biz
80: 8 Ways to Skyrocket Your Ops Business in 2021
79: 4 Common Mistakes That May Be Holding You Back from Success in Your Operations Business
78: What You Should Know to Reach Your Financial Goals in 2021
77: 2020 Business Update: A Year of Unexpected Growth
76: How Much Financial Knowledge Do You Need as a DOO?
75: How to Determine if a Business is Ready for a DOO
74: 4 Popular Models for a DOO Business
73: Do You Need Digital Marketing Experience to be a DOO?
72: How to Gain Visibility for Your DOO Business with Lisa Simone Richards
71: The 5 Levels of Operations
70: How to Avoid Settling in Your Ops Career
69: Setting Goals in Your Business with Catherine Calmes
68: 10 Questions To Ask for a Successful Discovery Call
67: From Bookkeeping Agency to Profit Strategist as a DOO [with DOO Expert Coach Jenni Davis]
Which Assessments Matter for Ops Experts and Why
65: From Corporate Ops to Small Business HR Expert with DOO Expert Coach Kimone Napier
64: From Nonprofit Leadership to DOO Agency Owner with DOO Expert Coach Claire Crum
63: The TIES Method: How an Operations Expert Shows Their Value
62: From Corporate Accounting to Data-Driven DOO [with DOO expert coach Kelsy Schmidt]
61: Fame vs. Impact: What Matters to You and Your Clients?
60: From Systems to Strategic Partner [with DOO expert coach Amy Lockrin]
59: How to Have a Difficult Conversation
58: From IT Project Manager to Director of Operations [with DOO expert coach Liz Watson]
57: Managing Your Time with Multiple Clients
56: Should I Pursue the OBM or DOO Certification?
55: The Difference a Year Can Make in a Small Business
54: Risks and Rewards: Full Time or BYOB
53: Run Your Business as Well as You Run Your Client's
52: What To Do When Your Leader Doesn't Let You Lead
51: How to Help Your Visionary Create Priorities For Their Business
50: Master Your Next Virtual Interview
49: The Top Traits of a Director of Operations
48: Two Operational Opportunities the 2020 Current Events Brought Small Business
47: Why Your Marketing Should Match Your Model
46: Four Ways I've Found Balance During this Disruption
45: How to Transform Your Business and Life with the Director of Operations Certification
44: The Benefits of Becoming a Director of Operations
43: How I Transitioned from Corporate to Entrepreneurship with a Project Management Skillset
42: Four Challenges Online Project Managers Face
41: How Chanie Wilschanski Rebuilt Her Team
40: Managing Up to Your Leader While in Crisis
39: Behind the Scenes of Growing a Team with I Heart My Life
38: What to Do Before Cutting Your Team in a Crisis
37: Eight Ways to Keep Your Business Running During Chaos
36: How to Move From Directing to Leading
35: Pricing Pet Peeves & How to Set Pricing as a Service Provider
34: What to Do Before, During, and After Firing
33: How to Set Goals to Measure Your Team's Performance
32: Step By Step to Onboard Your New Hire
31: Ten Questions to Answer Before You Write a Job Description
30: How to Break the Bad Habits of Hiring
29: Six Ways to Build a DOO Business
28: How to Determine if You Should Become a Director of Operations
27: Directors of Operations: Then and Now with Liz Watson & Kelly Reynolds
26: A Week in the Life of a Director of Operations
25: How to Expand Your Business in 2020
24: Ten Quick Year-End Tasks with a Long-Lasting Impact
23: How to Reflect on Your Accomplishments
22: What 2019 Taught Me
21: Managing the Holiday Hustle in Life + Business
20: Behind the Scenes of Redefining Mom with Monica Froese and Theresa Baretta
19: Three Shifts to Make Business Fun Again
18: Why it Pays to Develop a Customer Journey
17: How to Prepare for Your First Hire
16: How One Business Grew Her Revenue by 46% with Veronica Staudt
15: Where to Invest Next in Your Business
14: Standing Out Online Without Spending A Fortune
13: Growing Your Business without Burning Out with Jennifer Grayeb
12: Why $100K in Revenue is the Wrong Financial Goal for Your Business
11: Behind the Scenes of The Ops Authority's Systems with Esther Littlefield
10: How to Inventory Your Own Productivity
9: How to Find the Right Project Management Tool with Cadri Cunningham
8: Three Productivity Hacks You Haven't Thought Of
7: Behind the Scenes of Boss Mom with Dana Malstaff and Amy Lockrin
6: How to Measure the Effectiveness of Your Business
5: The Seven Pillars to Your Business Strategy with Andrea Layne
4: The Core of Business: Your Mission, Vision, and Values
3: The Essentials of Your Business Foundation
2: What is a Director of Operations?
1: Business Operations 101
Introducing The Ops Authority