All Episodes

Age, Price and LEOs: The Latest Rural Broadband Data, With Scott Meyer

Fiber Cup Champions: How Team Midwest Scores with Esports Sponsorships, With Candy Riem

Discovering Key Metrics for Broadband Providers, With Erika Nelson

Incentives That Build Stronger Teams, With Shelly Hansel

The Power of Strategic Partnerships, With Chris Townson

Turning Data Into Direction: How ECE Fiber Turns Metrics Into Momentum, With Ty Houglum

Improving Your Writing Style with Planning, With Christina Sawyer

The Keys to Connecting With Kids, With Joey Clift

Connected Senior: Digital Literacy Program, With Bill Gerski

Creating Staff Energy Influencers, With Jodi Henderson

Stories That Stick in the Capitol, With Andy Barth

Turn Comfort Into Conversations: Let’s Go Over the Line, With Asia Cline

Branding Beyond the Logo (Sometimes There Are Superheroes), With Casey French

Personal Branding for Introverts, With Goldie Chan

Calix ConneXions ReaXions

When Your Slowest Speed Is a Gig, With Jeff Chrzanowski

Engage the Next Generation of Co-op Members, With Lydia Walters and Chris Alexander

What Metrics Are Broadband Marketers Watching?, With Tim Gilford

How Can Artificial Energy Intelligence Help Tell Your Story?, With John Huneycutt

Subscriber Study Shows Shifting Attitudes About Satellite Internet, With Scott Meyer

Are you Saving Time by Design?, With Danny Weston

From Bribery to Battleships: How to Gamify Staff Storytelling, With Patrick Wood

Beyond Bridges: Closing the Technology Gap in Rural Communities, With Erma Ratliff

Wildfires: Are you Ready to Douse a Crisis?, With Kelsey Bozeman

Voice of the Valley: How One Arizona Telco Launched a Podcast, With Bob Dahlstrom

Tips from 40 years of Finding Stories, With Craig Reed

Deploying Digital Advertising for Broadband Providers, With Julie Boles

Telling Your Community’s Story with Pictures All Year Long, With Theresa Phillips

Take Your Kids to Work Day, With Sarah Johnson

Changing an Annual Meeting to Energize the Attendees, With Flathead Electric

Co-op Influencers—How to Find People to Tell Your Story, With Anna Politano

Status Quo Is Not Company Policy, With David Naylor

Can Stories Make You A More Effective Speaker?, With Debra Weller

How Can Subscribers ‘Cash In’ at Community Events?, With Erma Ratliff

Bringing on Junior Board Members, With Amanda Steeb

Reducing Broadband Business Churn, With Shannon Stafslien

The Value Based Approach to Selling Broadband, with Joe Kohegyi

The Importance of Alignment and How to Get There, With Vernon Johnson

Food Trucks and Fireworks: How to Creatively Connect Community Events, With Greg Mullis

Strategies for Getting Out of the TV Business, With Jason Cohen

Weaving Compelling Narratives into Your Marketing Strategy, With Wendy Crenner

What Can We Learn from 31 Years in Utility Communications?, With Mike Teegarden

Frontline Storytellers: How to Train Your Team on Subscriber Experience, With Scott Paul

Team ThunderForce: How a Dino-Riding Hero Turns Humor Into Sales, With Gene McCoy and Patrick Wood

Football and WiFi: How One Utility Connects with Fans (and Subscribers) on Friday Nights, With Brenda Overton

Major Takeaways from the 2024 Calix ConneXions Conference

Fostering Success Through Surveys, With Cameron Daline

Raising Your Community’s Story with a Business Summit, With Paige Witham

How to Make a Splash with Hydromania Summer Science Camp!, With Weston Putman

Get Out of Gotcha Moments, With Ryan Hall

Building on Broadband: Utilizing Personal, Targeted Stories for Sales, With Erin McKnight

Happy Employees, Happy Customers, With Dr. Trish Holliday and Brent Baker

Getting Ready for 'The Year of the Co-op’ in 2025, With Adam Schwartz

A Scavenger Hunt and Livestream for World Wi-Fi Day, With Lisa Fannin

Are you an Explorer, Creator or Servant? Use Brand Archetypes to Strengthen Campaign Strategies, With Sarah Lancaster

Is Nextdoor a Good Social Media Option for You?, With Adam Spencer

Broadband Labels Deadline Insights, With Dounia Chikhoune

SEO's Not Dead in North Carolina, With Edward Hinson

Putting Pets to Work in the Office, With Scott Peters

Broadband and Bigfoot: Building Engagement into Your Service Strategy, With Kelly Burns

Harnessing Your Personal Experiences to Improve Broadband Programs, With Naylor Gray

The 'Rural Mural' Program, With Marian McLemore

Cram the Van — A Community Fundraiser Becomes a Storytelling Powerhouse, With Alli Conine

Line Life – Giving Students a 40-foot View of Utility Careers, With Jessica Parr

Boosting Member Engagement with Youth Programs, With Tory Tedder-Loffland

Telling Timeless Stories in Engaging Ways, With David Latona

2024 Rural Broadband Streaming and Social Media Study, With Scott Meyer

Unlocking Staff Strengths to Harness Your Internal Storytelling Potential, With Katie Haby

Using an Internal Newsletter and Intranet to Engage Employees, With Allison Young

How Can Empowered Youth Build Your Brand Story?, With Chinelle Christensen

Weaving the Co-op Difference into Economic Development and Staff Storytelling, With Marty Walsh

Managing a New Brand, With Larry Mattox

Persona Based Marketing, With Chris Lovell

Broadband Labels Rules and Regulations, With Dereck DeVries

Staff Leadership Programs to Grow Future Leaders, With Chinelle Christensen

Working with Different Kinds of Co-ops to Build Our Shared Story, With Cathy Statz

Photo Tips to Tell Better Stories, With Chris Pietsch

How Self-Editing Can Make You A Better Writer, With Teddy Feinberg

Questions to Ask Before You Start Market Research, With John Marling

Recruitications: Using Communications to Recruit Staff, With Weston Putman

Storytelling Tactics From Different Types of Cooperatives, With Mary Miller

Preparing Your Co-op to Launch Fiber in a Competitive Area, With Lindsay Brinker

Finding Staff Who Champion Your Story, With Gregg Hunter and Peter Davies

Transforming Communication Skills into Broadband Marketing Tactics, With Bonnie Baty

Connecting With Your Community Through a New Brand, With Elizabeth Kuhns

What Do You Need to Know Before Starting a Podcast?, With Michael Rovito

How Can Culture Get Your Team Through The 'Great Transition’, With Ed Wolff

Achieving a 4.8 out of 5 on Online Review, With Anne Tetamore and Michael Wynschenk

Making Your Marketing Campaigns Work, With Lynn Hall

Building Your Story Into the Communities You Serve, With James Ratterree

Making Boring Stories Interesting, With Geni Whitehouse

Activating Your Members for Advocacy, With Garrett Hylton

How Do You Know What People Think About You?, With Kelly Burns

Everything Coming Together to Give You a Competitive Advantage, With Tom Williams

Delivering an Excellent Customer Experience, With Josh Wehe and Jordan Wehe

What Are Some of the Major Takeaways From the 2023 Calix ConneXions Conference?

Promote Your Pod: How To Grow Your Listening Audience, With Jacob Puckett

Truck or Treat!, With Melissa Greenwood

Is Your Brand Iconic?, With Bryan Rader

How Can a Podcast Strengthen Your Story?, With Carrie Huckeby

How Can What You Know About Consumers Change the Way You Tell Your Story? With Brianna Wall

How Can Data Support Strategic Storytelling?, With Brianna Wall

(Soft)Serving The Community With A Broadband Ice Cream Truck, With Stuart Gregory and Carrie Binns

Connecting With Each Other Like Humans Do, With Ginger Johnson

What’s the Magic Formula for an Engaging Utility Podcast?, With Tiffany Trueblood

How Can a Pink Hard Hat Transform Your Story?, With Michelle Geans

When Is It OK to Say No?, With Brianna Wall

Engaging Young People in Youth Programs, With Elizabeth Brown

Improving Your Video Storytelling, With Taylor Holland

Using SMS Messaging to Improve Your Google Reviews, With Andy Henderson

Building Relationships Between CSRs, Sales and Techs, With Tim Gilford

Tips for Shooting Better Video, With Melissa Lanzourakis

How to Be A Better Public Speaker, With Erick Rheam

How Can Storytelling Be Your Brand's Competitive Edge?, With Mary Miller

Realigning Utility Spending to Match Your Mission, With Kyle Allwine

How Can You Introduce New Employees to Your Co-op Story?, With Kathryn Green

How Can Artificial Intelligence Support Utility Storytelling?, With Kyle Allwine

Cutting-Edge Technology — The PR Value of Smart Mowers

How Can A Podcast Help Your Utility Tell Its Story?, With Krystal Phillips

How Can Member-focused Roles on Your Team Strengthen Your Story?, With Kyle Coulson and Justin Thompson

How Can the Smart Rural Community Designation Differentiate Your Brand?, With Tim Gilford

For the First Time, Reliability is More Important Than Price (and Other Trends), With Scott Meyer

How Can a Wet, Lost Dog Become a Champion For Your Story?, With Christy Tuckey

GOATS, Scarves and More: How Can You Share Your Story With Elected Officials?, With Ian Cope

Helping Consumers Understand New Technology While Sharing Your Story, With Crystal Johnson-Smith

How Can You Engage Your Community to Celebrate Staff?, With Lorri Freeman

Writing that Flows Like a River, With Kim Trevathan

How to Show Your Story, With Robin Conover

Grant Writing Tips for Communicators, With Will O’Donnell

Crisis Communications, With Nathalie Strickland

What You Need to Know About New Broadband Labels, With Jeff Smith

What Can LinkedIn Do for Your Company (and Yourself)?, With Karrie Carnes

How One Texas Telco Got 86% of Customers to Use Its App, With Russell Kacer

Rethinking Your Annual Meetings, With Garrett Hylton

Using Humor to be 'Non-Boring’, With Chris Gaylord

Reflecting on 28 Years of Utility Storytelling, With Pam Blair

Seven Common Grammar Gaffes, With Brenda Dunn

What Can Utilities Learn From Sled Dogs?, With Quince Mountain

Video Tips for Utility Communicators, With Sheila Corson

The Case for Multigig Broadband Service, With Matt Daniel

How to Communicate Through Alaska-sized Crises, With Meadow Bailey

The Reluctant Salesperson, With Tom DuBos

Navigating Social Media, With Ian Cope

Changing Trends and Expectations for Utility Websites, With Charley Stanley

After a Rebrand, How Can You Make Sure All of Your Staff are Telling the Same Story?, With Lindsey Tyson

Writing Tips for Myths, Folklore and Utility Magazines, With Camilla Mortensen

Leveraging the Smart Rural Community Designation, With Melissa Lanzourakis

What Stories Resonate With Your Readers? With Michael Rovito

Amplifying Your Community Relations, With Kurt Gruendling

How Do You Prove the Value of Communications to Utility Leadership?, With Chris Jones

Storytelling Through Photography, With Billy Weeks

Retail Strategies for Broadband Providers, With Gina Shuler

How can You Strengthen your Personal Brand’s Story?, With Chellie Phillips

Marketing Broadband to the Newest Members of Your Community, With Laura Withers

Sales Tips from a Pro, With Jodi Sjolie

How Can You Effectively Communicate Change?, With Mark Owen

What Role Should Communications Play in Broadband Funding?, With Josh Seidemann

Grilled Cheese and Forums as Membership Engagement, With Jay Sanders

Defining the Subscriber Experience, With Naylor Gray

Internet and Video Trends in Rural America, With Scott Meyer

Reaching Gamers with an Xbox Tournament, With Lisa Fannin

Telling the Economic Development Story, With Brad Kimbro

How to Drop TV Service Gracefully, With Christy Barecky

Taking an Annual Senior Expo Online, With Cathy Black

Leveraging Your Cooperative Identity, With Sylandi Brown

Breaking Down Language Barriers, With Rolando Benitez

Digital Advertising Trends for Broadband and Utilities, With Tina Potter

How Can Communicators Help Refine Processes?, With Jeff Marshall

Communicators Moving into the GM Role (Part 2), With Scott Peters

Using Video for Internal Communications, With Sabrena Combs

What the Font? Why Your Brand Needs a Font, With Sharilyn Fairweather

Communicators Moving into the GM Role (Part 1), With Libby Calnon

Engaging Customers in a Pandemic, With Will O’Donnell

Telling the EV Story, With Suzanne Olson

Rural TV Trends, With Scott Meyer

Teaching Teachers About Energy, With Maggie Reenstra

Advocacy — Exploring the Customer Experience

Retention — Exploring the Customer Journey

Purchase — Exploring the Customer Experience

Evaluation — Exploring the Customer Experience

Awareness — Exploring the Customer Experience

Journey — Exploring the Customer Experience

Employees Help Create a Stimulus for Local Businesses, With Kristi Petersen

Highlights of the Annual Rural Video and Broadband Industry Study, With Scott Meyer

Communicating through a Ransomware Attack, With Kevin Beyer

Lessons Learned from a Fiber Build, With Sean Vanslyke

Drive-by Retirement Parties, With Jonathan Farmer

Do you have a sales playbook?, With Larry Montgomery

The State of Social Media Today, With Gus Wagner

Are You Ready for Cloud Gaming?, With Brian Lazenby and Zach Moore

A Drive-Through Annual Meeting?, With Karen Jackson-Furman

How Can Social Media Liven Up Your Virtual Annual Meeting?, With Taylor Richards

How To Be Human in a Digital World

WordSouth Acquired by Pioneer Utility Resources

Online Voting For Virtual Annual Meetings

Converting to Usage-Based Broadband

Webinar Audio: Back to School Promotions and Campaigns

Selling Upgrades in a Pandemic

Focusing on the Customer Experience

Webinar Audio: Marketing Segmentation

How Telcos are Responding to COVID-19 Part 3

How Telcos are Responding to COVID-19 Part 2

How Telcos are Responding to COVID-19 Part 1

An Annual Meeting Goes Virtual

Working (and Managing) Remotely Webinar

WordSouth's COVID-19 Resource Kit

Introducing the Smart Rural Communities Podcast, With Laura Withers

How To Be Interviewed, With Keith Gabbard

Using Podcasts To Communicate With Legislators, With Levoy Knowles

Innovative Systems' 2020 Video and Internet Study, With Scott Meyer

Telcos And Electric Cooperatives Working Together, With Fred Johnson

Everyone At Your Company Is A Storyteller, With Ron Laudner

The story of Freedom Fiber, With Steve Foshee

Electrics Getting Member Approval to Offer Broadband, With Michael Cornelison

When a DDoS Attack Derails Your Rebranding Efforts, With Patricia Contic

Partnership Helps Electric Cooperative Enter Broadband Business, With Mitch Cain

154 A Framework for Listening to your Customers, With Jim Keiffer

155 Is the End of Robocalls Near?, With Jamie Gibson

An Overview of RUS Broadband Funding Programs , With Shawn Arner

153 Options for Funding Broadband Expansion, With Valerie Wimer

152 Boost Business with Diversified Services, With Jason Champion

151 Storytelling and Improv for Business, With Jim Karwisch

150 Building a Broadband Brand, With James Ratterree

149 Opti-Fi branding and Digital Ad Tactics, With Wes Triplett

148 The Latest Data on Rural TV Network Viewership, With Scott Meyer

147 The Idea Co-Op, With Jill Snyder

146 RocketFiber Is Having a Blast On Social Media, With Rachel Wujek

145 The Importance of Print, With Tammy Reierson

144 A Winning OTT Campaign, With Dustin Schlaefli

143 The PR Value of Movies in the Park, With Rhonda Fitterer

142 Communicating About Dropping Video Service, With Connie Hawkins

141 Changes Coming to the Smart Rural Communities Program, With Josh Seidemann

140 Rebranding a dynamic DUO, With Eric West

139 Storytelling with Video Ads, With Tom Metcalfe

138 Does Your Internet Stink? With Russell Kacer

137 Online Chat for Customer Service, With Mcxie Hurst

136 Lunch and Learn, With Kerry Sutton

135 Local Channel Content, With Michelle Strickland

134 Getting into the Broadband Business with the Right Partner, With Brad Kimbro

132 Network Support Services, With Lisa Cope

131 Identifying Expansion Opportunities, With Lee Chambers

130 Communicating in Times of Change, With Jason Shelton

129 Bringing Fiber to Two of America's Poorest Counties, With Mark Patterson

128 ATMC's Connect Grants, With Amanda Floyd

127 What Channels Are People Actually Watching? With Scott Meyer

126 Embracing Over-The-Top Video and Broadband Only Service, With Ross Petrick

125 Accelerating A Fiber Build, With Chris Townson

124 Explaining a Meter Conversion to Your Customers, With Amy Beyers

123 Hot Topics at the TVPPA Customer Service and Communications Conference, With Diana Bryant

122 Hands-on Energy Effeciency Education, With Eddie McKnight

121 Socrates and Customer Service: Coaching Critical Thinking Skills, With Phil Biesei

120 Electric-Telco Broadband Partnership in Tennessee, With David Murphy

119 How can community events help position your company?, With Charlie Cano

118 KTA-TTA Joint Conference Thoughts, With Tyler Campbell

117 Survey Says: Video and Broadband Survey Results, With Scott Sobolewski

116 Ad Insertion Past, Present and Future, With Jeff Morrett

115 Using data for customer service, With Ashley Harper

114 KTA-TTA Joint Conference Preview, With Levoy Knowles

113 Creating a New Brand Identity, With Rusty Moore

112 From the Marketing Department to the GM's Office, With Tim Brinkman

110 Inside the Gigazone Gaming Tournament, With Brian Bissonette

111 What is IRV and will it help when disaster strikes? With Brent Christensen

109 Hosting a local political forum, With Jeff Leslie

108 Election Night Coverage on Local Channels , With Karen Wilson

107 Marketing to Telecommuters, With Chad Young

106 Expansion, Telco-Electric Partnerships and How to talk About Them, With Dustin Durden

105 Highlights from the KTA Annual Meeting, With Tyler Campbell

104 PRTC's Virtual Living For Veterans, With Keith Gabbard

103 Preparing for Emerging Generations, With Gordon Caverly

102 Rural Broadband Is The Flavor Of The Year" With Shirley Bloomfield

101 Sharing The Message Of Economic Development, With Hilda Legg

100 Episode No. 100! Wrapping up the NTCA PR and Marketing Conference, With Laura Withers

099 PR and Marketing Considerations in Disaster Planning, With Megan Maikowski

098 Retail space and customer experience, With Edward Hinson

097 How to build a Telechoice Award-winning website, With Joe Kohegyi

096 Hot Topics at the NTCA PR and Marketing Conference, With Derek Barr

095 How do you tell your Gig-Certified or Smart Rural story? With Bryan Kell

094 Rebranding CTC, With Andy Isackson

093 How To Explain You Are Dropping Video Service, With Bob Dahlstrom Part 2

092 Facebook Live and Twitter for Telcos, With Bob Dahlstrom

091 Who is Booster the Broadband Buck? Shanna Roe

090 What Can ISPs Learn From Customer Education Classes? With Virginia Smith

089 Shark Tank For Kids: IGNITE Education Grants With Nathan Collier

088 Speaking Your Customers' Language With Carissa Swenson

087 Community Service Programs With Brad Kimbro

086 The Relationship Part Of Media Relations With Joe Gehrdes

085 How Do You Get The Most Out Of Your Internship Program? With Amy Beyers

084 Turning Bad Events into Good PR Part 2 With Kyle Randleman

083 Turning Bad Events into Good PR Part 1 With Russel Kacer

082 Snapchat for Telcos? With Ashley Etter

081 Where Is Your Demand For Fiber The Hottest? With Bailey White

080 Mack Collier

079 Tom Duggin And Nick Nokes

078 What are you saying about Net Neutrality? With J.Ed. Marston

077 'Reinvigorating' Computer And Device Repair, With Eric Gewiss

076 - Insights From Calix Marketing Cloud, With Darren Archbold

059 What Can Data Do For You? With Tiffani Rossi

058 What Can Disney Teach, With John Formica, The "Ex-Disney Guy"

075 The Ins and Outs of Broadband Only, With Matt Pearce

074 The Value of Telling Your Story, With Keith Gabbard

073 Electric/Telco Partnerships in Broadband Delivery, With Jasper Schneider

072 The Importance of Rural Broadband, With Hilda Legg

071 Small Business & Information Technology, With Diane St. Onge

070 Harvesting Solar to Feed Your Network Devices With Chris Wacker

069 How Are Federal Changes Impacting Local Telecommunications Customers? With Brian Ford

068 2017 KTA Annual Meeting, With Tyler Campbell

067 Are You Putting Online Video To Work? With Tom Metcalfe

066 Fiber Fridays and employee product reviews, With Shelley Evink

065 Computer Sales, Tech Classes and the Wheel of West Wisconsin: With Randy Simpson

064 Cultural Branding: Marketing and HR Working Together, With Chris Castagneri

062 Brian Bissonette Part 2

061 Brian Bissonette Part 1

060 Changing Your Customers' Experience: With Amy Harrelson

059 Opening A Retail Center: With Chuck Crabtree

058 GigUP South Carolina: With Gina Shuler

057 Mobile Device Repair: With Adam Sosa

056 2016 NTCA Bundling Report: With Laura Withers

055 Print Magazines And Online Chat: With Brent Groome

054 Fence Posts to Fiber Optics Tour: With Greg Oleson & Katie Fleming of Golden West

053 Marketing To Remote Workers: With Cliff Albertson

052 Gig Certified Popcorn: With Gina Tomlinson

051 Leveraging your Gig Certification: With Chad Young and Leo Carlson

050 Slow, Average and Fast Internet Packages: With Dirk Monson

049 What Makes A Good Telco/Electric Partnership: With Kevin Larson

048 Rebranding In Central Texas: With Amanda Wood

047 Rebranding: How, When and Why, With Randy Grogan

046 Highlights of StoryConnect: The Conference

045 The Power of Partnerships, With Eric Cramer

042 Topics For Marketing And Customer Service, With Toni Rivas

040 Sales Goals And Incentives For Everyone, With Aaron Rodriguez

044 Telling Your Story With A Telephone Museum, With Tara Swirczynski

043 Getting Engaged With A New Kind Of Customer, With Brandon Johnson

038 Marketing Is Becoming Even More Important For Telcos, With Weldon Gray

039 Rebranding — Even If You Have To Knock Down Walls, With Russel Kacer

041 Marketing Design Talk, With Gabe Herrera

036 Standing Up For Public Power, With Sue Kelly

037 Tennessee Broadband Survey Results, With Randy Boyd

035 Anatomy Of A Buyout, With Steve Sax

034 Legislative Update: The Voice Of Municipal Electrics, With Jeremy Elrod

033 Communicating About Safety, With Donnie Hall

030 Rolling Out Time-Of-Use Billing, With Brian Skelton

029 50 Years of TMEPA, With Mike Vinson

032 The Utility Role in Economic Development, With Brian Hercules

031 Communicating Through The Customer Bill, With Cindy Stoker

028 The Difference Between PR, Marketing and Public Affairs, With Les Fugate

027 What Are The CEOs Thinking, With Bruce Mottern

026 TTA Marketing Roundtable Recap, With Julie Gogel

024 Home Solutions Powered By The Gig, With Patrick Moreno

025 Making Money On Free Wi-Fi, With Keith Jones

023 Moving Into A Competitive Area, With Jonathan West

022 The Challenges Of Twitter For Utilities, With Missy Michaels

021 TTA Conference Preview, with Levoy Knowles

020 Metered Broadband, With Matt Krueger And Anthony Ring

019 How To Say No Gracefully, With Glenn Muske

018 Explaining The Gig, With Eric West of Duo Telecom

017 360-Degree Marketing, With Lori Vergin of MPower Consulting

016 Leveraging Your Fiber Network, With Chris Castagneri Of CNS

015 Creative Ideas For Non-Regulated Services, With Andy Isackson Of CTC

014 The Video Exchange, With Edward Hinson Of Skyline-Skybest

013 Rebranding Your Company, With Morgan Lovell Of Clear Lakes

011 Connecting With Customers, With Storyteller Kelly Swanson

012 Relevant Email Marketing, With Matt Krueger Of Shentel

010 Disruptive Technology, With Brad Molander Of NISC

009 Telling Your Story To Communicate Your Purpose, With Mark Patterson

007 Super-Humanize Your Products, with Mcxie Hurst

008 Are You Selling Speeds Or Benefits, with Carissa Swenson of Consortia Consulting

006 The Power of Storytelling, with Andy Johns and Noble Sprayberry

005 Engaging Customers Through Storytelling, with Carrie Huckeby of WK&T

004 Brand Advocates, with Shannon Sears of West Carolina Tel

003 Harnessing Network Data, with Allison Brausen of Calix

002 Increasing Program Participation, with Jim Keiffer

001 NTCA’s Gig-Capable Provider Program, with Laura Withers of NTCA